Developer-Technical Support Resume

SUMMARY:

Functional experience with concentration on Use Case modelling using UML, Business Process Modelling, Data Modelling, Technical Training, Agile SCRUM and Waterfall methodologies, UAT and systems Testing of client server, mainframes, and web - based systems.
Knowledge in ETL (Extract, Transform, and Load) of data into a data ware house/data mart and Business intelligence(BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence)
Knowledge in developing reporting application using ETL (Informatica) and Cognos Business Intelligence Suite with multiple data sources like Oracle, MS SQL and DB2 database.

TECHNICAL SKILLS:

Programming Languages: C, C++, Java, HTML, XML, PHP, SQL, PL/SQL, Hadoop

Database: MS Access, Oracle, MS SQL Server, MYSQL

Operating Systems: MS-DOS, Windows, Linux, Apple McIntosh

Software: MS Office Suite( Word, Excel, Access, PowerPoint & Outlook), MS Visio, Rational Rose, Rational Requisite Pro, Eclipse IDE, Adobe Acrobat, Adobe CQ5, Adobe Fireworks, MS Office FrontPage, Lotus Notes, Clear Quest, Clear Case

Performance Testing Tools: Quick Test Pro (QTP), Virtual User Generator, Load Runner

Processes/Technologies: Rational Unified Process(RUP), Agile, Waterfall, UML,BP Modeler, Microsoft Office SharePoint 2007

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Testing Tools: Requisite Pro, Win runner, QTP, Test Director, Quality Center, ALM, HTTP Unit, Ascential Test, Confluence

PROFESSIONAL EXPERIENCE:

Confidential

Developer-Technical Support

Responsibilities:

Involved in business requirement analysis and prepared functional requirement documents.
Conducted Joint Application Development (JAD) sessions and developed Business requirements and design document based on business user concepts and specifications.
Incident Management, Knowledge Base and Content Management System.
Monitoring and troubleshooting EMS application portals.
Maintaining Backup of logs.
Generating Weekly / Monthly Reports.
Creating and resolving tickets.
Escalating issues for resolution, to avoid reoccurrence or close problem.

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