SUMMARY:

• Over 7+ years of experience in design and development of Business Process Management (BPM) and Business Rules Engines (BRE) applications for Pega Rules Process Commander (PRPC).
• Involved in creating Case Structure, Stages and Steps, Data Modeling.
• Involved in interaction with the end users, Business Analysts for understanding of the business requirements.
• Expertise in Designing Class Structures, Workflows and Rule sets for case creation, case assignment and case resolve.
• Experience implementing Pega Guardrails using various versions of Pega PRPC.
• Expertise in PRPC flows, tickets, complex flow shapes for business scenarios, activities, methods, class structure design, decision types and decision rules.
• Experience in Data Pages which obtain the data from external sources by connectors and may use data transforms to make the data fully available where it is needed.
• Integrated PRPC with external databases and Web services, Expertise in Integration - Connectors mostly used Connect-SOAP, Connect-SQL and in Integration-Services mostly used SOAP-Service, JMS-Service, and File-Service. Also worked on JMS listeners and File Listeners.
• Extensively worked on Worklist /Workbasket based routing configurations.
• Involved in creating the SLA (Service Level Agreements) workflow on the assignments.
• Good Knowledge on PRPC construction tools and debugging tools such as Tracer, Clipboard, Live UI, app accelerators and expression builders, System Management Application(SMA), Pega Rules Log Analyser (PLA) and Performance Analyser (PAL).
• Involved in developing simple and complex user interface and screen layout using Harness, Sections, Fragment and HTML as per requirements.
• Developed optimized activities for Agents and worked on SLA processing.
• Extensive expertise in development of PRPC rules of categories: Data Model, Process, User Interface, Technical, Security, SysAdmin, Connectors and Services.
• Expertise in using the Pega Reporting functionality to streamline business requirements.
• Worked on the Flowchart and Process diagrams using MS Visio and Modular.
• Good knowledge on deployment, migrated rules form one environment to other by creating the product and product patch rules.
• Worked on DB mapping, remote DB connection and other DB related operation.
• Fixing Issues related to production environment.
• Extensively involved in entire software development life cycle with Agile Methodologies.
• Self-motivated and proven ability to work in teams and to handle multiple tasks.
• PegaRules Process Commander V 7.1.X/6.3/6.2/5.5

TECHNICAL SKILLS:

BPM Products: Pega Rules Process Commander V7.1.X/6.3/6.2/5.5

Programming Languages: Java (JDK 1.6/1.7/1.8), J2SE 5.0, C, C++, SQL, PL/SQL.

Web Services Technology: Restful Service, SOAP, WSDL, XML, SOA.

Web / Application Servers: Apache Tomcat 8.0/7.0, Web Logic 10.1.2/10.3.6, Web Sphere 6.x/5.x, JBOSS 4.0.

Database Servers: Oracle 8i/9i/10G/11i, MS SQL Server 2000/2005/2008, MySQL, DB2.

PROFESSIONAL EXPERIENCE:

Confidential,Buffalo Grove IL

Environment: PEGA PRPC V7.1.7

PEGA Developer

• Worked on Designing and developing Workflows and Rule sets as well as integrating the application with external systems.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, and Tracer.
• Created HTML rules, Properties, Embedded Pages and Correspondences.
• Designed and implemented User Interfaces using Sections, Harness and Portals.
• Created Agents, which will run in the background to sending Correspondences, to generate daily, weekly and monthly reports.
• Created Activities, steps and methods and calling other activities for implementing core business logic.
• Got the WSDL representing the l data in XML format and used 'Connector and Metadata Accelerator' wizard in PRPC to create classes and properties and a starter Parse XML rules corresponding to the XML definition.
• Able to debug using the tools provided by PRPC i.e., Tracer, Rules Inspector and Clipboard.
• Created List view reports for the reporting purpose in the process commander.
• Created Activities, steps and methods like property set, page new, calling other activities for implementing core business logic.
• Involved in testing and troubleshooting the issues of application using PRPC tools like Rules Inspector, Clipboard, and Tracer.
• Worked closely with the SME's in modifying the flows.
• Worked on the Flowchart and Process diagrams using MS Visio.
• Involved in Code migration form Dev to UAT and Prod.
• Designed and implemented portals using dynamic containers to support multithreaded tabs like CPM, enabling CSR’s to work on multiple accounts at the same time.
• Played a key role in all the environment and infrastructure tasks involving installation of PRPC, Frameworks.
• Developed and unit tested specific modules with PegaRules Process Commander and Implemented the business rules on the basis of software requirements specifications (SRS) using PegaRules Process Commander.
• Interacted with business-users and business analysts to identify and develop business requirements and transform it into technical requirements and ultimately will be responsible for delivering the solution.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Created Connect-SQL rules for querying the external database.
• Invoking stored procedures from external database using PEGA SQL Connectors.
• Migrating data to external data tables from PEGA Tables.
• Involved in Creation of validation (property-validation, OBJ-validation) rules to implement business logic validation.
• Used RDB Activity Methods depending on the business rules in the project.
• Involved in bug Fixing Activities with Lead and System Architects for Harness, Declare Expressions and When Rules.

Environment: V6.3 SP1, PRPC V7.1.8, Oracle 10g and Weblogic 8.2,Oracle WebLogic 10.3.6(11g), JavaScript, HTML, XML, Java, J2EE.

Confidential,Framingham,MA

Developer

• Understanding the User Requirements and Creation of Data classes , Data admin DB Name, DB tables.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Used Tracer, Clipboard, Performance Tool, System Management Application , and the log files for debugging.
• Troubleshoot and communicate with Pega Support team in order to resolve technical issues which require hot fix.
• Updated Rules, Data Instances , Defects and Hot Fixes in Rule-Tracking sheet.
• Used Smart Dispute Framework for accelerating delivery of solutions for Debit cards.
• Involved in designing high level Class structure, Workflows and Rulesets.
• Implemented Agile / Scrum Methodology and participated in development & conversion of business requirements into PMF stories.
• Created Activities and steps for implementing Business Logic and modified work flows using MS Visio.
• Designed and developed SLA's according to the business requirements and Developed Decision rules and Declarative rules.
• Integration with External systems by using SOAP Services and connectors
• Implementation of the purging, archiving functionality and also involved in solving the Pega upgrade issues from 6.3 to 7.1.
• Developed Core Services for creating cases from cross commits like NBST and Image Utility, as they are the feed for eWorkflow.
• Implemented various PRPC components like Decision tables, Decision Maps, Declarative expressions, Constraints, and Indexes etc.
• Implementation and integration of multiple external systems with soap connectors.
• Creation of UI rules ( Harness, Section, Flow actions etc.), Testing and debugging using tracer, PAL and Rules Inspector.

Environment: PRPC V6.3, Oracle 10g and Weblogic 8.2, Oracle WebLogic 10.3.6(11g), JavaScript, HTML, XML, Java, Smart Dispute Framework.

Confidential

Pega Developer

• Created Activities and steps for implementing core business logic, SLAs.
• Used SLA’s to assign and escalate tasks based on priority. Tasks are assigned to associates by considering various criteria like task type, availability, current assignment work load etc
• Worked on Pega Security like creating and working with Access Groups, Access Roles, Privileges, Rule sets and Rule set Versions.
• Followed Agile/Scrum Methodology for development.
• Involved in deployments to higher environment’s and QA testing and coordinating with admin’s
• Create reports using List View, Summary View and Report Definitions to provide real time reporting capability to National level users.
• Created Decision Rules, Map Value, Decision Table, Decision Tree and Declarative Expressions as per the requirements
• Worked on the Flowchart and Process diagrams using MS Visio and Modular.
• Good knowledge on deployment, migrated rules form one environment to other by creating the product and product patch rules.
• Sometimes same rules might not work in two different regions, so extensively used debugging tools like Clipboard, Tracer, and Rules Inspector for troubleshooting.
• Working with the Business users, Business Leads, and Business Analysts to define business requirements for designing, testing, and building Pega Systems solutions to meet those requirements.
• Involved in development of Technical Requirements to provide end state requirements for line of business and development team.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.
• Created rules based on circumstance.
• Developed and designed class structure, workflows as well as integration between systems for smooth and optimized operation of systems.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Developed and tested solutions based on the design requirements.
• Understanding various components of the system configuration and applying knowledge to conversion issues.
• Installed and configured PEGA including prhelp, prdbutil, prsysmgmt, prpc j2ee ear and war files.
• Developed artifacts and workflows while following company standards and guidelines.
• Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments.

Environment: PRPC 5.5 SP1,V6.2 SP1, Oracle 10g and Weblogic 8.2,Oracle WebLogic 10.3.6(11g), JavaScript, HTML, XML, Java, J2EE, M.S Visio, Oracle 10g Database.

Confidential

Java and Pega Developer

• Involved in the design and development of web applications.
• Contributed to servlet based application development.
• Contributed to the development of client side and server side validations for web applications.
• Worked on Spring Batch framework to implement reusable functions for large volume of records in both logging and transaction management.
• Involved in mapping roles to object access for various case types.
• Involved in integrating with web services for business processing.
• Implement changes in business flow using PRPC and manage them.
• Worked on clipboard and tracer tools extensively to trace hard to find defects.
• Worked on High level and Low-level requirement analysis.
• Prepared analysis documents according to the PRPC coding standards.
• Preparation of Technical/Application deployment documents.
• Implementation of Decision tables, Decision Maps and Declarative expressions.
• Ran the Preflight tool at regular intervals to make sure the numbers of warnings are minimal.
• Designed Web pages using HTML , CSS and JavaScript for validations.
• Developed stored procedures, triggers and functions using PL/SQL to store and retrieve data records in/from the database.

ENVIRONMENT:: Java, JSP, JDBC, Struts, Hibernate, Java Script, EJB Tomcat, UNIX, WebSphere, Eclipse, SQL, PL/SQL.