PROFESSIONAL SUMMARY:

• Over Eight years of IT experience on Java and ITIL related technologies, including more than 5 years of experience in ServiceNow Development and Administration.
• Hands - on experience in technical implementation of Incident Management, Problem Management, Change Management and Service Catalog.
• Experience in implementing end-to-end Service Catalog.
• Designed and configured different Workflows for various Service Catalog items.
• Worked in Installation and Configuration of different modules of ServiceNow.
• Hands on experience developing Content Management System (CMS) in Service Now.
• Created different Transform maps to import data into ServiceNow.
• Implementing system security by using Access Control Lists (ACL).
• Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow.
• Provides daily support of Service Management Platform (ServiceNow), including Scripting, Configuration, Customization, Integrations, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog and Workflow.
• Experience in generating different kinds of scheduled Reports and marking them as Gauges.
• Experience in creating Update Sets to migrate group of customizations from one instance to another instance.
• Worked on automated testing framework.
• Configured MID Server to import data from external sources.
• Experience in integrating ServiceNow with Web services (SOAP and REST).
• Extensive experience in writing Client Side and ServerSide scripts.
• Experience in creating the maps of business services using service mapping.
• Expertise in traffic based mapping.
• Participated in workshops (new technologies, enhancement) with ServiceNow partner teams to help company implement ServiceNow using best practices in ITSM.
• Experience in web development (UI) using HTML 5, CSS 3, Angular JS and JQuery.
• Open Source JavaScript Library: JQuery (Core, Selectors, Attributes, Traversing, Manipulation, CSS, Events, Effects, AJAX, Utilities, Internals) and Angular JS (Tables, XML HTTP Request, Forms, Modules, Input Validation).
• Expertise writing SQL Queries.
• Expertise in application development using Java, J2EE, JSP, Servlets, Struts, spring.
• Possess a strong coding experience using Core Java.
• Excellent work experience on Front-end and Back-end testing.
• Excellent oral and written communications, interpersonal, negotiation, analysis and problem-solving skills.
• Experience in all phase of SDLC like Requirement Analysis, Implementation and Maintenance, and extensive experience with Agile Methodology.

TECHNICAL SKILLS:

• ITIL ServiceNow Requirement Management MS Word
• MS PowerPoint
• MS Excel
• MS Visio Programing Languages C/C++
• Java
• J2EE
• SQL
• PL/SQL
• Scripting Languages JavaScript
• Jelly Script
• HTML
• CSS
• AJAX
• XML
• JSON
• JQuery Web/Application Server Tomcat Web Server
• MID Server
• Web Sphere IDE Eclipse
• Net Beans
• TOAD Databases Oracle 10g
• MySQL
• SQL
• DB2 Project Management / Tools MS Project
• MS Office
• SharePoint
• TFS
• HP Quality Center Tool
• Trello Object Modelling Software Process SDLC
• Waterfall
• Agile Methodology
• Prototype model.

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

ServiceNow Developer/Administrator

Responsibilities:

• Involved in gathering the Business Requirements and current state processes to develop and configure in the ServiceNow Platform.
• Worked on various modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules.
• Involved in creating and configuring the SLAs as per the requirement.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
• I have been a part of implementing service map to discover all business services in my organization and builds a comprehensive map of all devices, applications, and configuration profiles used in these business services.
• I have involved in configuring BSM using all discovered data.
• To configure business servers, I installed Mid servers and configured properly to access all computers and devices across the networs in a business service.
• Organized collected data in a central repository to maintain relationship among all devices.
• I have tested services which we are created and created relationship between technical and business owners.
• I have configured in such way that Customers can view a list of traffic-based connections for a specific CI
• Working on automated Testing FrameWork
• Responsible for the backup of customizations to the upgraded version.
• Created the Business rules, Catalog Client scripts, Catalog UI policies for the new service catalog requests developed for various catalogs depending on business needs.
• Developed Email Templates and Email Notifications in the upgraded version.
• Worked on User Management to add, update and deactivate users.
• Incorporating the coding standards and best practices in the implementation.
• Worked on instance cloning.
• Created Access Control List (ACL) rules for forms, tables, modules and also managed groups/roles according to the requirement.
• Worked on Discovery tool to find all configuration Item and populate the CMDB.
• Responsible for creating various homepages including basic Reporting according to the business needs.
• Created Update sets to move customizations between different instances.
• Have experience on Data Lookup definitions and implemented in Incident management.
• Worked on Upgrading instance from Fuji to Geneva and also worked on instance Cloning.
• Worked on various ServiceNow customization, enhancements as per Client requirements.
• Deploying the developed code to Stage/QA/Production instances using Update Sets.

Application Environment: ServiceNow Fuji / Geneva / Helsinki, Windows 7/8, XML, Java script, Jelly script.

Confidential, Phoenix

ServiceNow Developer/Administrator

Responsibilities:

• Involved in gathering the Business Requirements and current state processes to develop and configure in the ServiceNow Platform.
• Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support the company’s technical operations.
• Responsible technical documentation for Configuration, Customization, Integration with External Services, Administration ServiceNow processes.
• Worked on various modules of Service Now like Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
• Identifies and Recommends the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.
• Created the Business rules, Catalog Client scripts, Catalog UI policies for the new service catalog requests developed for new employee hire on boarding request.
• Worked on End to End implementationof CMDB and Asset management. Performed Data migration to import data from other applications and external databases.
• Created Access Control List (ACL) rules for forms, tables, modules and also managed groups/roles according to the requirement.
• Created and modified various Business Rules, Script includes, Ajax Query, JavaScript, and Jelly scripts, UI Actions, UI Policies and Service Level Agreements (SLA) for the existing and customized applications as per the business requirements.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Developed reports as per requirements from management.
• Documented all implementations and best practices defined within team.
• Created Update Sets to migrate customizations from one instance to another instance.

Application Environment: ServiceNow, Windows 7/8, XML, Java script, Jelly Script, Oracle, Toad.

Confidential, Nashville

ServiceNow Developer/Administrator

Responsibilities:

• Gathered requirement from stake holders for attributes needed to develop ServiceCatalogitems. Identifies and Recommends the ITIL v3 methodologies to delivered technical methodologies around the ServiceNow platform.
• Attended review meetings and project meetings, Analyzed Business Requirements and Functional Specifications and performed Service Catalog, Incident, Problem and Service Level Management Implementation.
• Utilized Java Scripting to deliver solutions that automate and audit business processes using UI Policy, Client Script, UI Action and Business Rules
• Configuration and customization of Help Desk and different Modules including: Business Rules, Client Scripts, Dictionary Overrides, UI Policies and UI Actions based on user requirements.
• Responsible for creating homepages including basic Reporting.
• Worked on Configuring the IP Addresses to identify the undiscovered CI's and insert them into CMDB.
• Worked on CMDB and Asset management. Performed Data migration to import data from other Applications and external databases.
• Created Data Sources for various external applications. Used Import sets and Transform maps to import data into ServiceNow.
• Created Update sets to move customizations between different systems.
• Developed solutions using JavaScript, Web Services, SOAP and other web technologies to integrate ServiceNow with internal/ external systems and tools.
• Created full documentation for Service-Now applications.

Application Environment: ServiceNow, Java Script, Jelly Script, XML, JSON, AJAX.

Confidential, Atlanta-GA

ServiceNow developer

Responsibilities:

• Created Data Sources from various external applications, scripts to parse incoming data and transform into Service Now.
• Implemented JDBC Export to execute custom SQL queries in the target database based on requirement.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Created Buttons and context menus both on form and lists using UI actions.
• Worked with Apache Jelly to create various kinds of UI pages.
• Created and maintained API and data integration processes between ServiceNow and other services.
• Involved in creating and configuring the SLAs as per the requirement.
• Designed, developed new Service Catalog items.
• Worked on various ServiceNow customization, enhancements as per Client requirements.
• Created Inbound Email Integrations.
• Created and modified various Business Rules, Script includes, Ajax, JQuery, JavaScript, and Jelly scripts, UI Actions, UI Policies for the existing and customized applications as per the business requirements.
• Participated in daily scrum meeting and developer meetings.

Application Environment: ServiceNow, Java Script, Jelly Script, XML, JSON, AJAX, HTML.

Confidential

Java UI Developer

Responsibilities:

• Developed presentation layer using HTML, JavaScript, CSS, and AJAX etc.
• Developed AJAX scripting to process server side JSP scripting.
• Developing enterprise applications using Struts Frameworks
• Implemented the Connectivity to the Data Base Server Using JDBC.
• Involved in development of back-end business layers using Servlets.
• Understanding the requirements of the project and performing Unit and integration Testing.

Application Environment: Java, J2EE, HTML, CSS, Servlets, Query, AJAX, JavaScript, JSP, JSTL, JDBC, UML, Eclipse, Junit

Confidential

Java Developer

Responsibilities:

• Involved in creating requirements document by analyzing on the function requirements given by clients.
• Developed JSPs and implemented JavaScript validation of data.
• Developed the Server side using Model View Architecture implemented by Spring MVC
• Developed Form Beans, Action Classes and JSP pages.
• Server side development is done by using servlets and JavaBeans.
• Configuring Hibernate ORM methodologies, writing SQL and PL/SQL Stored procedures.
• Developing Hibernate mapping and Hibernate configuration files.
• Developed DAO to perform CRUD operations over database.
• Oracle Databases are used in the applications and we used JDBC to communicate with that database.
• Deployed application using the WebSphere Server.

Application Environment: Java, Oracle, Web Sphere, Struts, JDBC, HTML, CSS, JavaScript, JSP, SQL, Eclipse.