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Software Engineer Resume

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Collierville, TN

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SUMMARY:

Eager and passionate professional with experience and educational background in the Software Engineering field. Thrives in high - pressure and challenging environments that demand strict attention to detail and solid problem solving abilities. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in project management and working in cross-functional team environments. Easily is able to meet business requirements/specifications using scrum and waterfall methodologies for large projects under limited supervision. Excellent communication and presentation capabilities. Seeking an entry-level position that will allow for leverage of skill set, as well as offer opportunities in an environment conducive to professional development.

TECHNICAL SKILLS:

  • Project Management|Quick Learner
  • Agile
  • Linux
  • Java
  • J2EE technologies
  • Scrum
  • Automation
  • HP Quality Center
  • Critical Thinking
  • Strategic Planning & Analysis
  • Time Management & Organization
  • Computational Science
  • Database Systems
  • Selenium
  • Computer Assembly Procedures
  • Data Structures & Architecture

PROFESSIONAL EXPERIENCE:

Confidential, Collierville, TN

Software Engineer

Responsibilities:

  • Analyzed root causes of Functional software issues and provided corrective actions
  • Met with system users to understand the scope of projects
  • Managed functional testing teams who provided support of stress testing, smoke testing, and functional testing.
  • Executed manual and automated test scripts using Quality center and standalone testing tools.
  • Provided objective feedback to software development project teams
  • Presented software findings to software development and business teams
  • Wrote test plans for large scale projects and presented those plans to development and business teams.
  • Found bugs in software code using Linux practices and logged defects into HP Quality Center.
  • Wrote test cases from business requirements
  • Successfully met department and project deadlines with a 0% escalation rate.

Confidential

Help-Desk Technician

Responsibilities:

  • Troubleshot computer hardware, software, printing, installation, word processing, email and operating systems concerns; resolved virus and malware issues with a 95% success rate
  • Successfully facilitated computer re-imaging processes
  • Installed software on computers including Jenzabar and Microsoft Office Suite
  • Established compatibility with third-party software products through development of a program meant to be utilized for modification and integration purposes
  • Restored data, operating systems, files, documents and drivers
  • Tracked and logged phone calls in our help desk ticketing system.
  • Provided support via phone to customers.
  • Monitored the ticketing system and responding to incoming E-mail and Portal tickets.
  • Managed assigned tasks using our help desk ticketing system.
  • Provided support on-site with consulting and managed services customers.
  • Escalate calls when necessary.
  • Assisted in implementation of refreshers for out of date technology.
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists.

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