SUMMARY:

• Experienced process improvement program/project manager.
• Have experience in starting/initiating new programs/projects ranging from small small (5 resources, $10k) to large complex projects (60 resources, $10m) in diversified hardware & software environments.
• Highly skilled and experienced in leading business intelligence & reporting, application software development, infrastructure, and databases & systems projects in Waterfall (12+ years) and Agile/Scrum (7+ years) methodologies; working very closely & effectively with C - level executives, cross-functional departments, business units, vendors, outsourced, and offshore teams.
• Strength in working and excelling in business areas like Confidential application, electronic healthcare records ( Confidential ), electronic medical records (EMR), telecommunications, government, services, finance, semiconductor / manufacturing industry, airlines, banking, and supply-chain areas.

CORE COMPETENCIES:

• Project Management Waterfall, Agile/Scrum, SDLC Process Improvement
• Business Intelligence & Analytics Databases (OLTP & DW) Team Building & Mentoring
• Costing & Budgeting Risk & Issue Management Offshore Project Management
• Strategic Planning Vendor Management Negotiating

TECHNICAL EXPERTISE:

Hardware: VMWare, EMC SAN (Clarion, DMX), HP-9000, Sun, VMS, and IBM PC.

Operating Systems: UNIX (HP-UX, Solaris, Linux, SCO, System V) and Windows.

Programming /Technology: C, COBOL, Embedded/SQL, HTML, ETL, C Sharp, Java, and Shell Scripting.

Database Management Systems: Big Data/Hadoop, Oracle (RAC, 11g, 10g, 9i), Informix IDS 9.4, MSSQL-R2, and MySQL.

Client/Server Tools: MS Project 2016, ODBC, SAP, Visual Basic, ERWin, PowerPoint, Access, Excel, Word, Visio, Visual Studio, Jira, and Remedy.

BI Tools: Business Objects, SAS, Power BI, and Crystal Reports

Quality: QTP/UTP, Selenium, Minitab, SAS

Exposed to: AWS (Amazon Web Services)

PROFESSIONAL EXPERIENCE:

Confidential

Director of Informatics

Responsibilities:

• Reporting to CIO, managing group of Confidential, Confidential (electronic healthcare records) project managers, analysts, developers, designers, and support staff. Supporting 29 clinics, 20+ programs and 1100 employees on Confidential and Confidential .
• Working very closely with the executive team to ensure strategic goals and projects are planned & achieved.
• Working with all the site leads to gather requirements and specification within the scope
• Creating a detailed and comprehensive project plan to include Clinical, Confidential, EMR, EPM, BI/Analytics, and System & infrastructure business areas
• Working very closely with the solution provider vendor for custom development and support
• Creating comprehensive super user, champions and end user program to train 800+ staff
• Comprehensive communication plan created for project reporting and communication to executive, team leads, team, support staff, and the company
• Keep compliance like PCMH, CARF, PREPARE, RHBA, AHCCCS, MMIC, Medicare, FQHC in focus
• Also, managing Confidential Support team for all operational needs
• Creating a complete end to end process flow to keep track of all the vehicles in used, their issuance, trips, Confidential locations, mileage driven etc.
• Confidential is to create a reporting system to allow better usage of vehicles in terms of idle time, Confidential locations, and better mileage; reducing capital expenses.
• Consolidate and centralize all business intelligence reports and analytics needs around Power BI.
• Creating connectors (mapping & data modeling) with all possible data sources to create dashboards for stakeholders as per their business needs.
• Project is to complete review of all existing ETL processes, workflows, data modeling, SSIS reports, Stored procedures/functions/SQL Codes etc.
• Confidential is to optimize the whole process so that all different processes improve in their performances in terms of time and system resources.
• Mentoring and coaching group of DBAs, report writers & designers to optimize their works.

Confidential

Program Manager

Responsibilities:

• Managed program to enhance existing fraud prevention system.
• Performed detailed analysis to create complete process flow, identified areas of improvements, and then created comprehensive project plan for the improvements and implementations.
• An integrated financial system was developed to enhance existing processes of preventing fraud.
• Analysis and statistical models were incorporated to automate prevention, allowing administrators to work on real / potential fraud cases.
• Current estimated savings in excess of $100+M, an improvement of 25 to 50%.
• Through RFP process, selected the vendor. Worked with business team to understand the requirements and convey to the project team.
• Led a team of project managers, departmental administrators, 20 developers, technical architect, business analysts, testers, and vendor to develop software based analytical system to trace fraud, a $3.2M project. Interacted with functional teams and groups to develop and implement the solution.
• Integrated with federal IRS and other systems to track the frauds.
• Managed project plan to control and monitor the timelines and scope.
• Used Waterfall and iterative methodology for the program.

Software and tools used: Microsoft project, Oracle, SQL-Server, Teradata, .Net, and BizTalk

Confidential, Phoenix, AZ

Consultant

Responsibilities:

• Facilitated family business startup and operation to achieve a profitable stage in just 5 months.
• Managed construction of facility per franchise specifications and requirements, hired and trained instructors, worked the marketing plan, and performed day to day administrative activities.

Confidential, Phoenix, AZ

Director (PMO)

Responsibilities:

• Managed all software product developments within Confidential
• Managed seven programs delivered on time, within budget, and exceeding quality standards.
• Followed scrum ceremonies of sprint planning, sprint backlog creation/maintenance, daily standups, sprint reviews, retrospectives.
• Monitored using burndowns and velocity. Created first companywide security and quality standards, processes, and procedures.
• Also coached and mentors DBAs and developers to write optimized SQL codes, procedures, ETL processes, and reports.

Software and tools used: .Net, Visual Studio, TFS for Agile/Scrum management and reporting, MS Project

Confidential, Phoenix, AZ

Senior IT Project Manager

Responsibilities:

• Managed and implemented first and second phases of $10M multi-phased project with 60 virtual environment resources.
• Coordinated, implemented, executed, controlled scope, and completed software development and infrastructure project.
• Developed within SDLC, TOG best practices, and compliance using Waterfall and iterative (scrum type) methodology.
• Worked with C-level executives & sponsors very closely, communicating and updating on project progress.
• Tracked daily progress and status. Managed risks proactively to avoid issues.
• Project scope included managing acquisition, installation, and configuration of new infrastructure and Ab initio ETL tool.
• Oracle based data warehouse was created for business intelligence (BI) activities.
• Data came from several sources (SAP and non-SAP), approximately 2,000 data elements. ETL and non-ETL scripts were developed.

Software and tools used: Ab initio, Clarity, Planview, Universal workstation, and MS Project for Project Management

Confidential, Tempe, AZ

IT Project Manager

Responsibilities:

• Upgraded TPF4.1 to zTPF FOS application connecting 1,500 other applications.
• Worked with 4 business units and 8 express airlines.
• Facilitated 10 business analysts and other technical staff like QAs (50+ testers/analysts) and cross functional managers.
• Used Waterfall methodology.
• Managed project to keep track of 14,000 tools used in the centers, their availability & location, who is using it, and reserve it if available.
• Followed scrum ceremonies of sprint planning, sprint backlog creation/maintenance, daily standups, sprint reviews, retrospectives.
• Monitored using burndowns and velocity.
• ScrumMaster and PM for software availability and distribution of all the necessary software to pilots, engineers, and aviation technical staff.
• Followed scrum ceremonies of sprint planning, sprint backlog creation/maintenance, daily standups, sprint reviews, retrospectives.
• Monitored using burndowns and velocity.
• Developed services using .NET and XML within SOA framework.

Software and tools used: .Net, TFS for Agile/Scrum management and reporting, Clarity for Portfolio management, MS Project for Project Management.

Confidential, Phoenix, AZ

Project Manager (ScrumMaster)

Responsibilities:

• Managed infrastructure projects for disaster recovery and high availability of systems. Provided strategic knowledge / consulting for technical projects including benchmarking of future software / hardware acquisitions, PM methodologies, data migrations, & disaster recovery. Managed 20TB of data across various databases (DW & OLTP), largest one being 7TB.
• Architected data models to support OLTP and Business Intelligence application systems including creation of Data warehouse (DW) database.
• Identified, analyzed, documented and published SLA, best practices, and data integration techniques.
• Used various software tools (ERWin8.1, Visio, etc.) to create logical and physical database design on Oracle 10g and SQLServer8R2. Utilized MS-Project for project management.
• Employed .Net for the interfaces, Visual Studio, TFS for change management and software source control.

Confidential, Phoenix, AZ

Project and DBA Manager

Responsibilities:

• Directed 10 projects with duration of 3-6 months and teams of 10 resulting in increased performance of systems to 99.99% through migration & DR/HA projects, functional improvements, and elimination of hard crash of new hardware and software meeting quality, cost, and timelines.
• Successfully managed implementation of “Electronic Data Analysis (EDA)” data warehouse (DS) application developed internally by corporate ST team.
• Part of EDA implementation worldwide team to optimize software, databases, ETLs, and BI reporting applications which also included Java and SAS. This was 8 months effort.
• Average size of each site was 2TB.
• Managed $1M vendor management portfolio by administering licensing requirements & purchasing interacting with vendors like IBM, HP, Oracle, & Computer Associates.
• Started an offshore DBA group of 6 in India to manage worldwide database activities remotely for all sites (18+). Recruited, trained, and implemented worldwide DBA support through extensive knowledge transfer. Used Remedy for ticketing purposes. Estimated savings $2M per year.
• Managed a team of developers to design and create various BI/BO related initiatives in ST’s SAP enterprise. Business Objects was used as a primary tool.