OPERATIONS ASSOCIATE Resume Cynwyd, PA - Hire IT People

SUMMARY OF QUALIFICATIONS

20+ years working in Financial Services Industry and Trading Floor environment.
Solid software and technical support experience performing break/fix, installations and upgrades.
Excellent skills in Microsoft Excel, MS Office and various software applications.
Extensive 10-key experience and highly accurate data entry skills.
Superior attention to detail and ability to work efficiently in a fast paced environment.
Professional phone etiquette with excellent interpersonal and communication skills.
Ability to learn quickly, prioritize and multi-task assignments to meet deadlines.
Strong work ethic, positive attitude and team-player.
Willing to work day or evening operating shifts.

WORK EXPERIENCE:

Confidential, LLP Philadelphia, PA 02/2008 -12/2010
For a small trading and investment firm, worked as Trading Assistant and Technical Support Technician. Responsible for supporting all on-site and remote Traders during daily trading activities. Additional duties to identify, troubleshoot and respond to any technical situations impacting Traders and/or our computer systems.

TRADING ASSISTANT:

Resolve trade discrepancies and process trade corrections.
Enter trading put/call options correctly for traders.
Monitor and resolve all unsettled trades.
Execute trades on behalf of trader. Preparing position statements, processing trades, writing up trade tickets upon market close.
Serve as liaison between traders and our Merrill Lynch clearing broker to ensure proper position, trade, and settlement reporting.
Utilize Microsoft Excel to create, edit and run daily P & L Profit and Loss reports and other market data spreadsheets.
Assist Managing Partner with processing invoices and expenses, coordinating office activities and inventory as well as ordering and purchasing equipment and supplies.
Also perform various other administrative duties including filing, copying, shipping, bank deposit runs and other errands as needed.

TECHNICAL SUPPORT TECHNICIAN:

Worked as primary technical support for all on-site trading floor personnel as well as remote users in Florida and Oklahoma.
Troubleshoot and provide help desk support on all firm hardware, software, operating system and network connectivity including Remote Access and Instant Messaging issues.
Extensive PC, laptop and multiple monitor configuration, setup and hardware installation experience and duties.
Software installation and support of MS Office, Windows XP and Linux. Perform all upgrades and deployment of new hardware and software. Additional experience in identifying, removing, and protecting against spyware/virus infection.
Interact with external vendors for various technical services and to resolve any software, hardware or connectivity issues.

Confidential, LLC Bala Cynwyd, PA 07/2004 -01/2008
OPERATIONS ASSOCIATE

Responsible for assisting traders with all administrative tasks and daily trading function. Act as liaison between desk traders and brokers.
Facilitate information flow between traders. Field phone calls and IMs from internal traders to help execute orders and maintain trade position.
Execute orders per request of traders. Compile/reconcile data from electronic trades and resolve erroneous and broken trades.
Update and manage all MS Excel spreadsheets.

Confidential Philadelphia, PA 04/1995 -07/2004
OPTIONS CLERK

Reconcile all trade breaks for proprietary and customer accounts, as well as facilitate the settlement process for trades in those accounts.
Maintain multiple spreadsheets and databases containing trading and P & L data for the Nasdaq and Institutional Sales Desks.
Input and execute stock vs. option orders for the Equity Options desk and resolving any clearing discrepancies with options exchanges.

Confidential Philadelphia, PA 02/1989 -04/1995
OPTIONS CLERK

Responsibilities included monitoring stock options and management of trading during the day. Trained new clerks on most of the computer applications and prepared them to be able to work with Specialists during the day of trading.

Confidential Philadelphia, PA 12/1987 -02/1989
CRT CLERK / OPERATOR

Responsibilities included daily recording of all trades for specific stocks. Updating option markets for Trading Specialists.

EDUCATION:

Philadelphia, PA Completed 2 years course work in Business Management.
Philadelphia, PA – Diploma, Graduated 9th in class.

COMPUTER & SOFTWARE SKILLS:

Windows 7, XP, Vista
Microsoft Office 97-2007
MS Word
MS Excel
MS PowerPoint
MS Access
MS Outlook
Corel WordPerfect
Adobe Acrobat
PDF Creator
Linux
dBase III
Norton Antivirus
WinZip
FedEx Online

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Operations Associate Resume

Cynwyd, PA

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