Principal Information Developer Resume Mountain View, CA - Hire IT People

OBJECTIVE:

Senior Technical Writer

PROFILE:

Dedicated, thorough, reliable, and self - motivated. Enjoys challenging work. Major strengths include the ability to grasp and communicate technical concepts, meeting deadlines, and working well with engineers and writers.

SKILLS INCLUDE:

Writing administration, installation, quick-start, solutions guides, API documentation, and release notes for system administrators.
Collaborating with cross-functional teams to ensure consistent terminology across the product documentation and collateral.
Creating documentation plans and tracking schedules.
Leading and mentoring a global team of writers.
Testing documented procedures versus software for accuracy.

TECHNICAL SKILLS:

Writing Tools: XMetal, Vasont, easyDITA class, DocBook,Adobe AcrobatFrameMaker, Word, RoboHelp, Acrolinx

Graphics: Snagit, Paint, Visio, Paint Shop Pro

Operating Systems: Windows, Linux, AIX, HP-UX, Solaris

Programming Languages: Ability to read XML, nroff, JSON,Java, JavaScript, C, C++, and Perl (some coding experience)

Bug Tracking and Source Control: JIRA, Etrack, Git, Sourcetree, SVN, CVS, Perforce

Other: reStructuredText (RST), WinScp, PuTTY, Agile, ScrumConfluence, Slack, Socialtext, Excel

EXPERIENCE:

Principal Information Developer

Confidential, Mountain View, CA

Responsibilities:

Led an initiative on figuring out the best way to work in Agile.
Proactively identified problems before they became issues.
Created and maintained schedules in Confluence for tracking documentation milestones and deliverables.
Provided editorial reviews of man pages, UI strings, beta site text, white papers, and collateral to ensure the product was presented accurately and consistently.
Visualized complex information in Visio networking diagrams.
Guided template development for automation of nr off-to-RST conversion.

Sr. Technical Writer

Confidential

Responsibilities:

Wrote client/server and database documentation for system administrators for a suite of Internet rating and billing products.
Contributed to product quality by verifying that installation and upgrade procedures were technically accurate. Helped establish writing best practices.
Worked with cross-functional product teams to gather information and help define products.
Developed a template and established guidelines for producing service-pack documentation.
Managed simultaneous projects with overlapping releases.
Developed and tracked schedules using Excel.

Confidential

Sr. Technical Writer

Responsibilities:

Designed and wrote installation and upgrade guides, release notes, and manuals for end users and system administrators.
Developed online help systems using RoboHelp.
Tested software and contributed to the user-interface design for new products.
Wrote design documents and developed writing schedules.

Confidential

Sr. Technical Editor and Technical Writer

Responsibilities:

Researched, wrote, and tested database documentation for Windows and UNIX platforms.
Wrote design documents and developed writing schedules for multiple manuals.
Edited all printed and online database documentation for a team of 14 writers and two contract writers.
Performed developmental edits and copy edits to ensure clarity and consistency across all documentation sets.
Tested documentation against the software. Established internal formatting and editing standards.

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Principal Information Developer Resume

Mountain View, CA

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