SUMMARY:

• Sixteen - year record of successfully managing complex IT data center buildout projects along with the installation, upgrading, consolidating and decommissioning of servers, network infrastructure, and storage arrays. Consistent record in successfully executing business projects and programs, developing and implementing risk management strategies, analyzing and producing solutions for unique issues/problems, while working with multiple teams, mentoring others, and communicating to high-level executives and stakeholders.
• Building, managing, and leading IT teams responsible for building out and consolidating data centers, remediating high-value, cybersecurity infrastructure solutions for hardening IT infrastructures, implementing Big Data solutions, and prioritizing in a rapidly changing environment.
• Installing technology upgrades in 24/7, highly-available, production environments.
• Planning, organizing, and executing to plan. Identifying, mitigating, and resolving project risks.
• Team player, able to build consensus, build project and team loyalty, meet milestones, and deliver on time and within agreed upon budgets. Working exceptionally well with a wide cross-section of people from different cultures and skill sets.
• Communicating clearly across all levels of an organization—skilled at navigating governance requirements, processes, and working collaboratively with a broad user constituency.
• Highly organized, detail oriented, with demonstrated ability to manage multiple, concurrent projects.

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco

IT Infrastructure Project Manager (Consultant)

• One of two technical IT infrastructure project managers responsible for $12MM security-focused remediation of a seven campus, 11,000 student Confidential network and server infrastructure. Work with user departments to understand their requirements and then manage infrastructure teams that are implementing encrypted email privacy protection, Splunk integration, and new app deployment in a highly-available (24x7), rigorously change-controlled, production environment.

Confidential, San Jose

IT Infrastructure Project Manager (Consultant)

• Technical Security Project Manager responsible for remediating high-value, cybersecurity projects.
• With tight timelines and fixed budgets, worked with multiple global locations to harden Confidential ’s IT security infrastructure and implemented best practices in the areas of intrusion detection, two-factor authentication, purchaser fraud detection, encryption deployment, and communicating appropriately to multiple, key constituencies.
• Worked with vendors and third-party consultants, along with teams from InfoSec, Red teams, Networking, and Pen testing to meet agreed-upon project deliverables and objectives.
• Managed storage team and worked with storage vendor (NetApp) to migrate 900MM files.
• Additionally, served as lead IT Infrastructure Project Manager responsible for:
• Deploying new technologies and change initiatives for PayPal’s buildout of VPN, intrusion detection, PKI, certificate services, and client migration at new worldwide data centers and new offices.

Confidential, Los Altos

Security Project Manager

• Implemented security best practices to protect intellectual property and nonpublic personal information.
• Managed team that performed IT security audits to comply with the PCI Data Security Standard.
• Project managed the deployment of IT infrastructure projects at three, multiple campus Community Colleges.

Confidential, Foster City

Senior IT Infrastructure Project Manager

• Worked with and managed engineers located in three, worldwide data centers to implement highly complex, mission-critical, IT infrastructure projects and programs, including:
• Deploying multiple instances of a Hadoop/Big Data server infrastructure to detect and prevent non-ordinary occurrences of fraudulent payment card usage.
• Led multiple engineering teams responsible for near, real-time replication of highly-secured, personally identifiable Data Warehouse data between geographically dispersed data centers.
• Collaborated with other senior project managers to successfully develop and execute the buildout of Confidential ’s second data center, while migrating and keeping systems up that authorize every Confidential credit card, debit card, and pre-paid card transaction. Developed enterprise technology change initiatives.
• Served as lead infrastructure project manager to smoothly upgrade, in-place, an older version of a worldwide Oracle financial reporting system using a mix of traditional and Agile methodologies.
• Led planning efforts with app teams, architects, DBAs to achieve process reengineering.

Confidential, San Francisco

Infrastructure Project Manager (Consultant)

• Project managed team nominated by business unit for the CIO’s “Circle of Excellence” award.
• Project managed a core team of nine, plus an extended team of 25, which designed, developed, and deployed a highly robust, very secure, customer-facing Internet portal utilizing new and unfamiliar technology.
• Team had an extremely aggressive implementation schedule (SEC regulatory requirement) and used ingenuity, teamwork, and perseverance to hit all required milestones, on time, and under budget.
• Brought in security partner five times to integrate a number of security best practices to ensure that the resulting portal was highly-secured against Internet attack and end-user vulnerabilities.
• Developed solid relationships with third-party outside partners (Microsoft, Storage vendor, Security firm) to implement a multi-terabyte migration. Used multiple project-planning tools and structured project methodology to report status and ensure that the team remained on track.

Confidential, Sunnyvale

Worldwide Escalation Manager and Current Product Engineering Manager (Consultant)

• Led cross-functional Engineering, Support, and Technical Account teams (U.S., Asia, Europe) to rapidly resolve escalations from Fortune “Global 500” Linux customers.
• Reduced escalations by 40%; developed repeatable processes.
• Managed Current Product Engineering team responsible for Carrier Grade mobile products.
• Contract renewed three times. Company lost venture funding and was downsized.

Confidential, Cupertino

ITIL framework Project Manager (Consultant)

• Project managed the infrastructure transition of a data center that supported a mobile consumer application. Took product from Engineering development teams located in Silicon Valley and Australia, with QA team in Germany, and placed into an enterprise data center.
• Ensured Operations team was ready to run a production-ready data center.
• Led Engineering and Professional Services team that designed, supervised site surveys and installation at customer sites, and managed the 24/7 operation of a large-scale Wi-Fi deployment for retail merchants, using Toshiba as the billing and marketing partner.
• Project managed IT team to migrate single web server to tightly-coupled web server farm.

Confidential, Palo Alto/Cupertino

Program Manager

• Selected to turn around a complex software and hardware development program in Australia—a low cost, Linux-powered, Java-enabled, smartphone intended for the millennial user. Market launch was for hitting the critical “dads and grads” back-to-school dates.
• Commuted internationally every two weeks for five months to manage software and hardware development teams and align OEM partners with changing product requirements.
• Introduced sound engineering principles, enforced project management and software development methodologies, and directed activities of five project managers to achieve on-time delivery.
• Built multiple engineering project teams focused on improving product performance.
• Speeded up QA cycle by using innovative “follow the sun” techniques.
• Piloted PMMM (Project Management Maturity Model) that showcased to other IT groups how our IT team was using a structured approach in our strategic planning to expand partner participation.
• This piloting improved the effectiveness and the quality of our organization as it grew.