Crm Specialist Resume
SUMMARY:
- An accomplished Software Engineer specializing in Object - Oriented Design and Analysis with extensive experience in the full life cycle of the software design process including requirement definition, prototyping, proof of concept, design, interface implementation, testing, and maintenance.
- Over five years of experience with Salesforce CRM and Business Analyst.
- Proficiency in test-driven, agile development.
- Worked closely with Business Users to enable business processes using SFDC
- Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
- Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
- Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
- Extensive experience in data migration and integration using Data Loader
- In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management
- Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships
- Experience in integrating Salesforce with ERP applications like SAP using Informatics-on-Demand.
- Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
- Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
- Experience in databases such as SQL Server, Oracle and MySQL
- Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
- Android 2.1 software development kit(SDK)
- Qualifications include 5 years of experience with .NET Development (ASP.NET & C#. NET), XML. 7 years of experience with SQL Server Development, Visual C++ 6.0, and ASP. Strong experience with Web servers, COM Objects, ADO.NET, Java Script, HTML and IIS.
- Design N-Tier .Net Applications by separating all logical processes into discrete classes. ( Client App / Business Rules / Data Layer )
- Possess expertise in Object-Oriented Analysis Design and C# development, skilled at progressing from problem statement to well documented designs.
- Solid skills in SQL (T-SQL, Stored Procedures, Functions and Triggers)
Profound knowledge of web standards/web application architectures.
- Strong knowledge of E-Commerce on the business aspects of creating implementing, and maintaining for business
TECHNICAL SKILLS:
Salesforce.com: Administrator / Developer Apex Language, Apex Trigger, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers), Data Loader, Java, J2EE
.NET Framework: (1.1, 3.0) and Common Type System
Languages: Apex, Visual force, ASP, HTML, XML, CSS, VBScript, JavaScript, SQL, C, C++, C# .NET, ASP.NET, AJAX, CSS 2.1 Designs
Databases: MS SQL Server 2008 & 2005, My SQL, MS-Access
Operating Systems: Windows 2008, Windows 2005 Profession Server, XP
Software: MS Visual Studio .Net 2008, Visual Source Safe, IIS
PROFESSIONAL EXPERIENCE:
Confidential
CRM Specialist
- Fast facts: 43B revenues, 94K employees, 964 aircraft (mainline only), 344 destinations
- Interpreted all salesforce business rules and analyze for MS Dynamics migration
- Gathered functional requirements and identify all data integration process
Confidential
Salesforce1 Mobile Lead Developer
- Developed Royalty Customers app by using Salesforce1 mobile, HTML5, and Java Script with Hybrid approach.
- Coded Apex classes to handle customer locations, pump selection, default payment method, and special offers barcode.
- Used Salesforce1 new development features like flexipages and lightning app builder.
- A Flexipage is a type of custom layout that allows you to add multiple components
- Used custom visualforce pages for interactive gas pump selections and choosing payment method dynamically.
Confidential
Lead Salesforce Developer
- Developed sales cloud application for Sales team so that they can offer cross or up sell products during the sales process
- Created custom apex class and visualforce pages to handle related products with details
Confidential
Solution Architect
- Developed new salesforce community for builders and customers
- Wrote all web services for data integrations using SOAP and REST
- Configured salesforce communities and coded apex classes to handle customer, premise, postal address, and service web services
Confidential
Solution Architect
- Gathered business requirements for both PC and Server divisions
- Provided all 2000 users the ability to access their pipeline information and dashboard views via a mobile application from any smart device
- Delivered the project on time and on budget, yes there were some PCRs, but these PCRs were a by-product of CFIUS and Confidential decisions, and we showed great flexibility working with these adjustment.
- Defined and Design the Application Architecture for salesforce.com
- Assess the existing Integration Landscape and define the future state integration architecture
- Established integration and data conversion strategy
- Prepared Design documentation for Architecture fit-gap, Interfaces, Conversions, SFDC Configuration, Customization, Workflows and Reports/Dashboards
Confidential
Lead Developer
- Developed salesforce CRM for wealth management agents
- Migrated from Siebel to Salesforce CRM
- Managed build releases to production
- Provided technical guidance on standards and practices for integration with Salesforce.com
- Supported the practice of IBM’s Global Business Services group within Smarter Commerce Practice
- Provided consulting, application development, and global commerce implementation
Confidential, Bellevue, WA
SalesForce Developer
Responsibilities:
- Involved in requirement gathering from users.
- Design Requirement documents and functional document for the development team.
- Created 27 multiple localized survey app for lodging vendors.
- Developed Batch apex jobs to send automatic emails to ETP trainers.
- Created many Intake form to get a request from each business group.
- Created project apps on Salesforce to convert cases to Requirements.
- Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
- Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
- Implemented Classes, Interfaces, Keywords and Annotations.
- Integrated Apex with External services by making callouts that used SOAP and WSDL.
- Worked with Apex Scheduler to invoke Apex classes at regular intervals.
- Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
- Add methods that can be called from Visualforce pages to Controller Extensions.
- Created Custom Controllers to make external web service callouts, validate and insert data.
- Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
- Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
- Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
- Implemented Visualforce pages with public-facing websites by using Force.com Sites.
- Specify timers that send Ajax update requests to Force.com according to a specified time interval.
- Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
- Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
- Used Organization security, Network-based security and Session security to implement platform security.
- Used Picklists, Dependent Picklists, Record Types to enforce data quality.
- Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
- Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
- Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
- Worked with Approval processes that used Email Approvals and Parallel Approval steps
- Used Process Visualizer to study Approval steps.
- Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
- Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
- Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
- Implemented relationship fields for proper data loading.
Confidential, Fountain Valley, CA
SalesForce & .Net Design Architect and Developer
- IOL will provide current inventory, sales, shipping and receiving information primarily to employees in Sales, Logistics and Shipping.
- The main purpose of the Inventory Online (IOL) on salesforce is to make inventory information more readily available to individuals in the Sales, Logistics and Shipping Departments.
- In the Ministry Services Group, the company reports a significant decrease of labor deskwork and predicts increased efficiencies for the future.
- Time-saving benefits such as real-time reporting capabilities drive adoption among internal users.
- Extensive inventory and financial data from JD Edwards seamlessly weaves data into Salesforce.
- User interactive forecasting capabilities will enable executives to easily identify opportunities and inventory level accordingly.
- Responsible for technical development and support of custom Salesforce.com applications. Responsibilities include Salesforce.com application configuration, customized development and extension, issue identification and resolution and writing reports (extending native SFDC reports).
- Experience in Salesforce.com application design, architecture and development
- 3 year experience of Salesforce.com Development
- Customization on Sales Cloud with Apex controller, Trigger, and Visual force page developments
- Experience in developing Salesforce.com custom objects and work-flow business rules.
- Salesforce.com application configuration and customized development and extension, generally and with emphasis on order entry/automation
- Evaluate data entry, import processes and ensure proper data quality standards exist for the Salesforce.com application
- Providing ongoing support for the Salesforce.com application
- Responsible for Salesforce.com unit and systems testing for new enhancements, system integration
- Effectively work with management and other remote development staff to accomplish Salesforce.com project deliverables
- Developed custom price books and products application and customized products and price book using Visual force page and custom controller.
- Developed detailed technical data model for Salesforce.com custom applications
- Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex
- Configured business rules and implemented complex business rules in Sales force for complex workflows.
- Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge
- Create online inventory .net application that being replicated on real time from JDE systems.
- Develop module that accepts credit cards for payment by using C#.net, CSS 2.1, SQL 2005, and AJAX.
- ASP.NET Written in C#
- N-tier Designs