We provide IT Staff Augmentation Services!

Crm Specialist Resume

3.00/5 (Submit Your Rating)

SUMMARY:

  • An accomplished Software Engineer specializing in Object - Oriented Design and Analysis with extensive experience in the full life cycle of the software design process including requirement definition, prototyping, proof of concept, design, interface implementation, testing, and maintenance.
  • Over five years of experience with Salesforce CRM and Business Analyst.
  • Proficiency in test-driven, agile development.
  • Worked closely with Business Users to enable business processes using SFDC
  • Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications.
  • Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL
  • Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
  • Extensive experience in data migration and integration using Data Loader
  • In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management
  • Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships
  • Experience in integrating Salesforce with ERP applications like SAP using Informatics-on-Demand.
  • Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
  • Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
  • Experience in databases such as SQL Server, Oracle and MySQL
  • Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
  • Android 2.1 software development kit(SDK)
  • Qualifications include 5 years of experience with .NET Development (ASP.NET & C#. NET), XML. 7 years of experience with SQL Server Development, Visual C++ 6.0, and ASP. Strong experience with Web servers, COM Objects, ADO.NET, Java Script, HTML and IIS.
  • Design N-Tier .Net Applications by separating all logical processes into discrete classes. ( Client App / Business Rules / Data Layer )
  • Possess expertise in Object-Oriented Analysis Design and C# development, skilled at progressing from problem statement to well documented designs.
  • Solid skills in SQL (T-SQL, Stored Procedures, Functions and Triggers)

    Profound knowledge of web standards/web application architectures.

  • Strong knowledge of E-Commerce on the business aspects of creating implementing, and maintaining for business

TECHNICAL SKILLS:

Salesforce.com: Administrator / Developer Apex Language, Apex Trigger, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers), Data Loader, Java, J2EE

.NET Framework: (1.1, 3.0) and Common Type System

Languages: Apex, Visual force, ASP, HTML, XML, CSS, VBScript, JavaScript, SQL, C, C++, C# .NET, ASP.NET, AJAX, CSS 2.1 Designs

Databases: MS SQL Server 2008 & 2005, My SQL, MS-Access

Operating Systems: Windows 2008, Windows 2005 Profession Server, XP

Software: MS Visual Studio .Net 2008, Visual Source Safe, IIS

PROFESSIONAL EXPERIENCE:

Confidential

CRM Specialist

  • Fast facts: 43B revenues, 94K employees, 964 aircraft (mainline only), 344 destinations
  • Interpreted all salesforce business rules and analyze for MS Dynamics migration
  • Gathered functional requirements and identify all data integration process

Confidential

Salesforce1 Mobile Lead Developer

  • Developed Royalty Customers app by using Salesforce1 mobile, HTML5, and Java Script with Hybrid approach.
  • Coded Apex classes to handle customer locations, pump selection, default payment method, and special offers barcode.
  • Used Salesforce1 new development features like flexipages and lightning app builder.
  • A Flexipage is a type of custom layout that allows you to add multiple components
  • Used custom visualforce pages for interactive gas pump selections and choosing payment method dynamically.

Confidential

Lead Salesforce Developer

  • Developed sales cloud application for Sales team so that they can offer cross or up sell products during the sales process
  • Created custom apex class and visualforce pages to handle related products with details

Confidential

Solution Architect

  • Developed new salesforce community for builders and customers
  • Wrote all web services for data integrations using SOAP and REST
  • Configured salesforce communities and coded apex classes to handle customer, premise, postal address, and service web services

Confidential

Solution Architect

  • Gathered business requirements for both PC and Server divisions
  • Provided all 2000 users the ability to access their pipeline information and dashboard views via a mobile application from any smart device
  • Delivered the project on time and on budget, yes there were some PCRs, but these PCRs were a by-product of CFIUS and Confidential decisions, and we showed great flexibility working with these adjustment.
  • Defined and Design the Application Architecture for salesforce.com
  • Assess the existing Integration Landscape and define the future state integration architecture
  • Established integration and data conversion strategy
  • Prepared Design documentation for Architecture fit-gap, Interfaces, Conversions, SFDC Configuration, Customization, Workflows and Reports/Dashboards

Confidential

Lead Developer

  • Developed salesforce CRM for wealth management agents
  • Migrated from Siebel to Salesforce CRM
  • Managed build releases to production
  • Provided technical guidance on standards and practices for integration with Salesforce.com
  • Supported the practice of IBM’s Global Business Services group within Smarter Commerce Practice
  • Provided consulting, application development, and global commerce implementation

Confidential, Bellevue, WA

SalesForce Developer

Responsibilities:

  • Involved in requirement gathering from users.
  • Design Requirement documents and functional document for the development team.
  • Created 27 multiple localized survey app for lodging vendors.
  • Developed Batch apex jobs to send automatic emails to ETP trainers.
  • Created many Intake form to get a request from each business group.
  • Created project apps on Salesforce to convert cases to Requirements.
  • Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
  • Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
  • Implemented Classes, Interfaces, Keywords and Annotations.
  • Integrated Apex with External services by making callouts that used SOAP and WSDL.
  • Worked with Apex Scheduler to invoke Apex classes at regular intervals.
  • Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
  • Add methods that can be called from Visualforce pages to Controller Extensions.
  • Created Custom Controllers to make external web service callouts, validate and insert data.
  • Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
  • Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
  • Created Visualforce pages which identified a region to be updated to enforce partial page refreshes and display the status of Ajax requests to display different values depending on whether it is in progress or completed.
  • Implemented Visualforce pages with public-facing websites by using Force.com Sites.
  • Specify timers that send Ajax update requests to Force.com according to a specified time interval.
  • Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
  • Used Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
  • Used Organization security, Network-based security and Session security to implement platform security.
  • Used Picklists, Dependent Picklists, Record Types to enforce data quality.
  • Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
  • Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
  • Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
  • Worked with Approval processes that used Email Approvals and Parallel Approval steps
  • Used Process Visualizer to study Approval steps.
  • Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
  • Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
  • Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.
  • Implemented relationship fields for proper data loading.

Confidential, Fountain Valley, CA

SalesForce & .Net Design Architect and Developer

  • IOL will provide current inventory, sales, shipping and receiving information primarily to employees in Sales, Logistics and Shipping.
  • The main purpose of the Inventory Online (IOL) on salesforce is to make inventory information more readily available to individuals in the Sales, Logistics and Shipping Departments.
  • In the Ministry Services Group, the company reports a significant decrease of labor deskwork and predicts increased efficiencies for the future.
  • Time-saving benefits such as real-time reporting capabilities drive adoption among internal users.
  • Extensive inventory and financial data from JD Edwards seamlessly weaves data into Salesforce.
  • User interactive forecasting capabilities will enable executives to easily identify opportunities and inventory level accordingly.
  • Responsible for technical development and support of custom Salesforce.com applications. Responsibilities include Salesforce.com application configuration, customized development and extension, issue identification and resolution and writing reports (extending native SFDC reports).
  • Experience in Salesforce.com application design, architecture and development
  • 3 year experience of Salesforce.com Development
  • Customization on Sales Cloud with Apex controller, Trigger, and Visual force page developments
  • Experience in developing Salesforce.com custom objects and work-flow business rules.
  • Salesforce.com application configuration and customized development and extension, generally and with emphasis on order entry/automation
  • Evaluate data entry, import processes and ensure proper data quality standards exist for the Salesforce.com application
  • Providing ongoing support for the Salesforce.com application
  • Responsible for Salesforce.com unit and systems testing for new enhancements, system integration
  • Effectively work with management and other remote development staff to accomplish Salesforce.com project deliverables
  • Developed custom price books and products application and customized products and price book using Visual force page and custom controller.
  • Developed detailed technical data model for Salesforce.com custom applications
  • Developed Email handlers using Apex for generating PDFs from Leads received from several sources using Apex
  • Configured business rules and implemented complex business rules in Sales force for complex workflows.
  • Developed complex reports and dashboards using HTML, PDF, Apex, Visual force page and mail merge
  • Create online inventory .net application that being replicated on real time from JDE systems.
  • Develop module that accepts credit cards for payment by using C#.net, CSS 2.1, SQL 2005, and AJAX.
  • ASP.NET Written in C#
  • N-tier Designs

We'd love your feedback!