SUMMARY

• IT Service Management and CRM (Customer Relationship Management) consultant with over 20 years in the Implementation, Upgrading, Deployment and Testing of Confidential /CRM Applications understanding the architecture, scope and functionality
• Seeking transition to ServiceNow Platform as a Developer/Admin
• Extensively worked as a Techno - Functional consultant in providing Confidential /CRM solution with excellent business domain experience in Public Sector, Call Center, Case Management, Confidential, Incident Management, Problem Management, CMDB (Configuration Management Database) solutions
• Extensive experience and knowledge in Design, Upgrading and Development including Requ irem ents Gath ering, Ana lysis, Configura tion, Integration, T estin g, Migration, Administration and Deployment for Siebel Enterprise.
• Strong knowledge in Architecture and Data Model
• Extensive experience in System design and development required for business process. Specialize in working with technical staff to create, interpret, and implement business requirements into technical specifications
• Experience deploying applications using Agile Methodology
• Lead multiple successful implementations to Production
• Completed ServiceNow Training for Developer and Administrator in Madrid version

TECHNICAL SKILLS

Applications/Tools: GitHub, Team Foundation Server (TFS), Subversion (SVN), Confluence, vSphere, SOAPUI, Putty (SSH), WinSCP, WebLogic Administration Console, BIP Publisher Server, Oracle Enterprise Manager

Languages: Java Script, VB, SQL, PowerBuilder, COBOL, CSS, Shell

Scripting, HTML:

Databases: Oracle 11g, Oracle 12c, SQL Server 2000

Operating Systems: Windows Enterprise Edition, Solaris, Oracle Enterprise Linux 6.6, RedHat Linux 7.3

Siebel skills: Client and Server-side JavaScript, Data Loads, Assignment Manager, Data Maps, Business Services, Server Configuration/Management, Workflow Processes

ServiceNow skills: Madrid/New York Development, UI Policies, UI Actions, Business Rules, Client Scripts, Script Include, Access Control, Forms, Lists and UI, Workflows and Scheduled Jobs

PROFESSIONAL EXPERIENCE

ServiceNow Developer/Admin

Confidential

Responsibilities:

• Gathered requirements and mapped to ServiceNow solution
• Customized and enhanced Incident Management and Problem Management
• Used Form Designer to create fields and form layouts
• Created Server Scripts including business rules and include scripts
• Configured Client-side scripts leveraging UI Policies, UI Actions to create Alerts, hide fields, and conditionally require fields
• Built Workflows and scheduled jobs for email automations
• Customized CMDB to track all software/hardware components in the Confidential

Confidential

Oracle CRM Developer

Responsibilities:

• Developing a high visibility Online Renewal System and Case Management Solution for the Dept of State Consular Affairs division
• Provided technical assistance for software architecture and project design
• Working with an Agile, Scrum methodology environment
• Install and configure Siebel Innovation Pack 2015 on Oracle Enterprise Linux 6.6
• Install Siebel Tools and Web Client and configure developer workstations
• Customize UI configuring CSS, web templates, images and js files
• Build Workflows to automate various business processes
• Upgrade from IP2015 to IP2016 and migrate servers to RedHat Linux (RHEL) 7.3
• Integrate Oracle Business Intelligence Publisher (BIP) with Siebel
• Integrate Oracle Access Manager/Identity Access Manager (OAM/IAM) with Siebel
• Spearheaded efforts to c onfigure TLS (Transport Layer Security) v1.2 to the Enterprise tasks include installing certificates, mutual client authentication between Siebel outbound web services and SOA middle tier, secure browse (https)
• Develop Inbound and Outbound Web Services integration with Oracle SOA suite
• Create step by step deployment guide for IVV team
• Manage all deployments to upper environments including TEST, Integration and IVV
• Manage/Maintain Dev and Test servers

Confidential

Oracle CRM Developer

Responsibilities:

• Participated in the implementation of the TSA Terrorist Threat Assessment Credentialing Infrastructure Modernization Program (TIM) using Agile methodology
• TIM system capabilities include integrated enrollment, vetting and credentialing system.
• Public sector Case Management Solution includes SOA, Oracle Policy Automation (OPA), Oracle Access Manager, Oracle BI, Oracle UCM (Universal Content Management)
• Developed Inbound Web Services integration with Oracle SOA
• Developed repeating component requests using workflow processes
• Lead Upgrade of Public Sector application
• Implemented Case Management Solution using Open UI
• Lead deployment activities to Functional Test, Training, Integration Testing, Pre-Prod and Production

Confidential

CRM Developer

Responsibilities:

• Tier 3 Production support for an application that supported 15000 concurrent users, 1500 Inbound EAI transactions per hour and 1200 inbound shipments per day
• Installed/Configured Siebel software on production servers to replace older servers
• Maintained/Monitored all Inbound EAI customizations including J2EE and ETA (third party SSO authentication)
• Lead Production Deployment activities including repository Import/Export, ADM export/import
• Successful Upgrade of into Production