SUMMARY

• Overall 7 years of professional experience in Salesforce.com CRM and Force.com platform with extensive experience in Sales Cloud, Service Cloud implementations.
• Experience working in Agile/Scrum development methodology, involved in Requirement gathering, Analysis, Design, Development, Configuration, Customization, Administration, and application Support on Salesforce.com and Force.com Platform across various industry verticals
• In - depth understanding of CRM business processes that include Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management, and Merging management
• Experience in working with Salesforce1.
• Extensive experience in salesforce.com Setup, Configuration, Customization, Administration, Data Migration, and Integration tools like Apex Data Loader
• Experience Customizing standard objects: Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports, and Dashboards
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at various levels of organization
• Expertise in developing APEX Triggers, APEX classes,Visualforce Pages and Lightening Components.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment Rules, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow
• Extensive development experience with best practice implementations using Apex (triggers, batch classes, inbound email service classes), Visualforce, SOAP and Rest Web services, Force.com API’s
• Good Knowledge on GitHub
• Experience in Release management which includes Migrating changes between different environments, maintaining source control systems and deployment tools

TECHNICAL SKILLS

• Salesforce Technologies:Apex Language, Classes, Triggers, SOQL, SOSL, Visualforce (Pages, Components andControllers), Custom Objects, Dashboards, Reports, snapshots, Apex Data Loader, Validation Rules, Dashboards, Reports, Workflows and Approvals.
• Salesforce Tools:Force.com Eclipse IDE Plug-in, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool
• Programming Languages: Apex, C, C++, Java, SQL, HTML.
• Web Technologies: XML, HTML, JavaScript, CSS
• Operating Systems: MS Windows Vista/7/8, Windows Server 2003/2008, Linux.
• Databases:MS SQL Server 2008, My SQL, Oracle 10g/11g, MS Access.
• Methodologies:Agile/Scrum, Waterfall
• Other tools:Eclipse, Jira, Bitbucket, MS Office Suit (Word, Excel, PowerPoint, Access, Visio, Project)

PROFESSIONAL EXPERIENCE

Salesforce Developer/Administrator,

Confidential,

Responsibilities:

• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application
• Developed Lighting Components, made them compatible with salesforce1 mobile app and also developed Lightning apps
• Developed Visualforce Pages, Custom Controllers, advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings
• Developed Email- to-Case Set Up from the scratch to help business achieve their goals.
• Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target
• Developed Test cases for Unit Testing of the Mappings, and was involved in the Integration Testing
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages
• Involved in fallout analysis and fixing the issues
• Worked on Salesforce Communities and created VF pages for Communities
• Involved in SAP integration with Salesforce and finalized the mapping between the systems using Web Services, WSDL files and SOAP protocol
• Good working knowledge for GIT and Continuous Integration process flows
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, XML, Java Script, Workflow & Approvals, Reports, Customer Portal, Custom Objects, Custom Tabs, Email Services, Security Controls, Service Cloud, Sandbox, Eclipse IDE Plug-in.

Confidential, Saint Louis, MO

Responsibilities:

• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application
• Developed Test cases for Unit Testing of the Mappings, and was involved in the Integration Testing
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages
• Worked with Data loader for loading the attachments into Salesforce.com related to objects like Accounts, Contacts, Opportunities, and Activities
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects
• Responsible for designing and implementing cloud-based solutions, including private, communities and public cloud deployment models for a variety of mid-size companies
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support. Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing

Environment: Saleforce.com platform, HTML, CSS, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, JavaScript, Custom Objects, Custom Tabs, Email Services, Security Controls, XML, Eclipse IDE Plug-in.

Confidential, Saint Louis, MO

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers, Visual Force Pages for various functional needs in the application. Developed Test cases for Unit Testing and was involved in the Integration Testing. Used the sandbox for development, testing and migrated the code to the deployment instance after testing. Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software. Successfully moved the Sessions and Batches from the development to production environment.
• Served as primary system Administrator for the Salesforce.com environment with 1400+ users. Handled all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks. Completed regular internal system audits and prepared for upgrades. Managed Salesforce.com data feeds and other integrations.
• Interacted directly with clients, managers and end users as necessary to analyze project objectives and design. Ensured effective collaboration throughout all phases of development, testing and deployment. Effectively acted as the liaison between our users, vendors and the application development teams.
• Worked collaboratively across teams and/or independently to design and build solutions on the Salesforce Force.com platform, including Web Services APIs, Lightning components, Apex, and Visualforce.
• Worked closely with IT Team of Enterprise in changing the Architecture of Bulk Data loads into Salesforce. Earlier there used to be lot of bugs while uploading the records in Salesforce and I resolved it by using various techniques and diminished those issues.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, XML, Java Script, Workflow & Approvals, Reports, Customer Portal, Custom Objects, Custom Tabs, Email Services, Security Controls, Service Cloud, Sandbox, Eclipse IDE Plug-in.

Confidential, San Francisco, CA

Responsibilities:

• Developed Visualforce Pages, Custom Controllers, advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings
• Developed Test cases for Unit Testing of the Mappings, and was involved in the Integration Testing
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages
• Involved in fallout analysis and fixing the issues
• Worked with Data loader for loading the attachments into Salesforce.com related to objects like Accounts, Contacts, Opportunities, and Activities
• Worked on Salesforce Communities and created VF pages for Communities

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, XML, Java Script, Workflow & Approvals, Reports, Customer Portal, Custom Objects, Custom Tabs, Email Services, Security Controls, Service Cloud, Sandbox, Eclipse IDE Plug-in.