SUMMARY

• Strategic, quality - orientedSalesforce.com Application Architect with 12.5+ years of IT experience which includes 9+ years ofsalesforce.com experience in architectural design, customized application development, end-end salesforce.com implementation, force.com configuration vs customization assessment, security design, data modeling, data migration approach design, integration design, environment setup, etc.
• A professional executive with strong background in application development, IT strategy, project lifecycle management, having managed to deliver very complex salesforce.com solutions just in the last few years.
• Recognized for adaptability, responsibility, significance and collaboration to effectively translate complex solutions into tangible action plans.
• Successfully helped clients to boost sales and service operations and revenue by implementing scalable and high performing applications in the salesforce.com platform
• Expert design and development skills in the Force.com platform capabilities like App builders, Workflow and Actions, Apex classes, Triggers, Batch Apex, Lightning Aura Components, Visualforce, Record Sharing and Visibility, data Model, SSO, SOQL, SOSL, third party application integration through SOAP and Rest API etc.
• Experience in implementing end to end sales and CPQ processes in salesforce using salesforce CPQ.
• Vast experiencein designing and implementing application architecture, defining the environment Strategy, deployment Strategy, integration (ETL) approach, data migration (using ETL or dataloader) Strategy, unit and performance testing strategy, etc for complex salesforce implementations that span multiple platforms and include integration and authentication across systems
• Spearheaded in working Agile projects. My activities included backlog management, user story grooming, support in defining acceptance criteria in sfdc standards, sprint planning, technical user story definition, technical tasks definition, framework approval, design approval etc.
• Successfully helped clients to retire/migrate from legacy CRM application platforms to salesforce.com cloud in an efficient way.
• Consistently boosted client’s customer sales and service process by implementing innovative, reusable, scalable and high-performing applications
• Ability to manage the development lifecycle to ensure the delivery of highly secure solutions that are optimized for performance and built to scale. Conducted periodic code reviews and mentored resources on best practices to keep the code clean.
• Been the escalation point for technical issues and to articulate solutions/directions to functional, technical and quality assurance teams.
• Slashed down operational and maintenance cost of applications by leveraging out of the box salesforce.com platform capabilities to a larger extent in all my salesforce.com projects.
• Ability to help in sales support - Scope, solution, and estimate sales opportunities alongside a delivery lead. Assist in Statement of work creation, etc.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Consultant

Responsibilities:

• Designing and configuring BOMs in Salesforce CPQ+ (Steel Brick).
• Designing and configuring Product rules, Price rules, Product options,Quote constraints and discounting rules to pricing the products during quoting.
• Designing and configuring Salesforce CPQ+ for Quoting, Order Generation and Service Contract generation
• Designing and configuration Service cloud for Salesforce CPQ+ for Service Contract, Contract Line, Assets and Entitlement generation.
• Customization to normalize Service Contracts, Contract Line, Assets and Entitlement generation.
• Customization to automate CPQ record type assignment.
• Lightning record page configuration and customization
• Entitlement process for Case management related to assets
• Quote document generation using Conga Composer.

Confidential

Technical Architect

Responsibilities:

• Designed and implemented Case management with an innovative framework for automatic assignment, routing, and prioritization of cases to the available agents
• Designed and implemented a secure data model using OWD, role hierarchy, sharing rules, apex managed sharing and public groups.
• Developed numerous lightning aura components and few lightning web components to support custom user interfaces and to support integration with other web-based in-house applications.
• Designed test data factory, utility methods and abstract methods to create a framework to avoid code redundancy.
• Defined the environment, code branching and deployment strategy to support multiple parallel work streams.
• Defined the salesforce business continuation/rollback strategy
• Provided solutions to functional, technical scrums teams and quality assurances teams to deliver quality product
• Worked with enterprise architects from the client-side, Center of Excellence team and Program Architects from Salesforce to design the overall architecture, business process flows, integration flows. data migration strategy and environment strategy
• Conducted and implemented numerous proofs of concepts to integrate salesforce with inhouse web and green screen applications.
• Participated in user story grooming and sprint planning sessions to clarify technical queries for the functional teams to build a healthy and a well-defined backlog of user stories.

Confidential

Solution Architect

Responsibilities:

• Designed and implemented a Sales cloud for direct and indirect opportunity management for multiple international regions.
• Consolidated the business processes to define common processes that can be used by multiple regions with few exceptions.
• Implemented Salesforce CPQ -Accounts, Contacts, Opportunities, Products, Orders, Contracts, Renewals, Invoices Quotes, Price books, Reports and Dashboards, Document Generation, Approval processes, SSO, Workflow Automations, Lighting Components, Batch processes, etc.
• Developed around 10 complex approval processes to replace Excel-based processes to automate processes in salesforce.
• Defined the approach to migrate users from legacy CRM to Salesforce in a phased manner.
• Defined the environment, code branching and deployment strategy using GitHub and Jenkins.
• Designed and implemented a private data sharing model to restrict data visibility for multiple integration regions
• Designed and implemented data migration templates to export data from legacy CRM to migrate into salesforce.
• Collaborated with Architects, Technical, Functional and Quality assurance teams to answer any technical questions and to resolve any roadblocks daily.