SUMMARY

• Confidential has twenty years of experience in Information Technology including extensive project and resource management, Engineering and IT Technical Writing and business growth and development planning.
• Confidential excels at designing custom solutions for clients and achieving goal oriented results through unsurpassed communication and organizational skills.
• Confidential demonstrates proven leadership experience, superior critical path analysis and the ability to formulate conclusions and convey results to all levels of a project team, clients and management.
• Confidential experience spans the international finance/banking, advertising, government, engineering and global IT industries.

PROFESSIONAL EXPERIENCE

Senior Patent and Engineering Technical Writer

Confidential, Westerville, OH

Responsibilities:

• Daily responsibilities include creation of technical patent documents and intellectual property searches for ABB Global Process Automation Services Division and creation of all aspects of technical documentation for ABB including marketing materials, end - user guides, presentations, technical white papers, online, SharePoint site development and wiki pages.
• Extensive experience with all types of documentation including memorandums, plans, standard operating procedures (SOPs), manuals, white papers and executive summaries.
• Thorough knowledge of industry standard style guides including The New York Times Manual of Style and Usage and The Associated Press Style Guide.
• Tools utilized include: Microsoft Office Professional, Versions 2003-2010, Microsoft Visio, Versions 2003-2010, Microsoft Project, Microsoft SharePoint, Adobe FrameMaker and Adobe Acrobat Professional Suite

Senior Lead Technical Writer

Confidential, Marysville, OH

Responsibilities:

• Confidential updated and re-formatted three thousand technical documents, manuals, user guides and other written technical materials in accordance with project constraints of timeline, cost overruns and resource availability utilizing ITIL standards.
• Confidential successfully completed all tasks assigned to her well within delivery deadlines and was able to in Confidential her vast technical knowledge and experience to streamline technical documentation processes within Honda R&D, saving the company an estimated 1.2 million in document repository and editing fees over a three year period.
• Confidential was highly praised at her ability to work with existing IT support personnel to verify existing documentation and to create previously non-existent manuals for all levels of management, support staff and end users.

Senior Technical Systems Analyst

Confidential, Columbus, OH

Responsibilities:

• Confidential preformed several critical duties, including administration of Confidential servers, daily Domino R6 and R7 administration for all Domino servers within the Office of Information Technology,
• Exchange 2003 and Outlook administration and support, BlackBerry Enterprise Server (BES) R4 administration and overall technical support for all clients within multiple state agencies, boards, and commissions.
• Confidential was responsible for all IT Technical Documentation for the Office of Information Technology including Policy/Procedure manuals, user guides, end user materials and online web development utilizing SharePoint and WebSphere.

Technical Systems Analyst

Confidential, Columbus, OH

Responsibilities:

• Confidential provided system support and maintenance of multiple R5 and R6 servers and more than 1,200 Lotus Notes workstations.
• Daily responsibilities included server maintenance, end user support, account management and database maintenance.
• Confidential also created user guides and technical documentation for IT support staff and played a critical role in the development of the Office of Information Technology’s IT Disaster Recovery (DR) project and documentation.
• Her extensive experience allowed her to successfully guide senior management toward cost saving DR strategies which she then presented to senior budgetary committees for budgeting approval.
• Her technical manuals, guidelines, quick sheets and DR Emergency Protocol writings were highly praised by Confidential Office as being: “Crucial to the success of an effective DR Operations Guide”.

Senior Project Manager

Confidential, Columbus, OH

Responsibilities:

• Confidential acted as the Project Lead for this Point of Sale (POS) upgrade of commercial register equipment from Confidential POS to NCR Windows 2000 POS Systems.
• Confidential daily responsibilities included overseeing the overall project, maintaining an updated project plan, updating project team task lists and global project tracking for daytime shift workers.

Senior Network Services Consulting Specialist

Confidential, Columbus, OH

Responsibilities:

• While employed with Compuware, Confidential participated in several high profile projects across several industries including finance/banking, government,, and retail.
• Confidential functioned as a Senior National Project Manager, Technical Documentation Specialist, Lotus Notes Administrator, Project Coordinator for BMW Financial Services, and Documentation Analyst for Columbus City Schools and others.
• Highlights of a few of her projects are listed below.

Lotus Notes Administrator

Confidential, Columbus, OH

Responsibilities:

• Confidential provided daily system support and maintenance of multiple R5.0.4 servers and more than 1,100 Lotus Notes workstations in a multi-platform environment.
• Other responsibilities included the research, implementation and documentation of system upgrades and conveyance of best practices to management regarding Lotus Notes issues.
• The candidate demonstrated exemplary organizational and communication skills, the ability to formulate client-oriented solutions and to formulate and initiate project strategies to enhance client services.

National Technical Project Manager,

Confidential, Columbus, OH

Responsibilities:

• Responsible for developing, implementing and managing large, complex, technology infrastructure initiatives across multiple business units and global locations, including Y2K and FirstUSA to BankOne conversions.
• Coordinated federally mandated Y2K compliance project and identified gaps in planning which prevented the loss of several million dollars in fines and support efforts for the client.
• Daily responsibilities included project management, technical documentation writing and deployment schedules across various business units and support organizations.

Assistant Director, Apple

Confidential, New York, NY

Responsibilities:

• Responsible for managing global software and hardware migration efforts spanning 100,000+ workstations and servers worldwide, including coordinating all worldwide Apple/NT support and migration projects and global rollouts of MS Office, Lotus Notes, and others.
• Managed 200 personnel and conveyed best practices to all levels of staff via self-designed Lotus Notes application.
• Daily responsibilities included senior project and staff management, third tier client support, technical documentation and user guide development and negotiating site licenses and compliance reports for Confidential software.
• The candidate also served as a Beta evaluator of hardware and software systems from Apple, Symantec, Microsoft, Lotus, Confidential, and others and actively made decisions affecting long-range organizational goals, projects and strategic planning.
• Confidential conducted extensive research, developed technical documentation, business technology standards and end user materials.

Senior Technology Manager

Confidential, New York, NY

Responsibilities:

• Responsible for daily operational support of 2,500 clients within the Confidential Technology Business Unit, including devising goal oriented strategies to provide efficient technical and productivity solutions.
• Managed staff of 45 support personnel across several remote locations.
• Positions reporting included desktop and server personnel, project leads, and application development specialists.

Network Administrator

New York, NY

Responsibilities:

• Daily responsibilities included troubleshooting of applications, end user support and all workstation and server maintenance.
• Created and implemented IT documentation standards, best practices and computer usage policies.
• Managed staff of 25 and implemented all technology standards.