SUMMARY

• About 6 Years of professional IT experience in Salesforce.com CRM Platform as a Developer and Administrator.
• Experience in SFDC development in implementing Apex classes, Apex Test classes, Apex Triggers and Visual force pages.
• Experienced in all phases of Software development life cycle (SDLC), quality management systems and project life cycle processes.
• Profound knowledge in using Lightning components and Lightning Builder for Salesforce1.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e - mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Expert in understanding of CRM business processes like Lead Management, Account Management, Case Management, Quote and Forecasting.
• Experience in SFDC Integration (Bi-Directional data transfer) using Web Service and Apex Programming (SOAP and REST).
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators.
• Extensively worked on customizing various SFDC standard objects like Accounts, Contacts, Opportunities, Cases Entitlements, Service Contracts, Reports and dashboards.
• Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Experience in migrating code from sandbox to production using ANT.
• Pro in understanding Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Ability to Understand and write users stories for implementing of visual forces, SOSL, SOQL, WSDL, partner WSDL and enterprise WSDL, visual force (page, component and controllers) and custom user interfaces using HTML.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Experienced in Agile Methodologies, Scrum Software Development processes as well as Waterfall model.
• Excellent time management skills, ability to learn new technologies and tools, ability to multitask, and propensity to handle urgent interrupts with poise.

TECHNICAL SKILLS

Salesforce Technologies: Lightning, Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visualforce (Page, Component & Controllers)

Administration: Reports &Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Sharing Settings, Communication Templates.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in

Web Services: Rest, Soap

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

PROFESSIONAL EXPERIENCE

Confidential

SFDC Developer

Responsibilities:

• Responsible for building the complex Data Model within Salesforce.com by interacting with various teams for understanding the business and implementing the project end to end.
• Working on a Large-scale & complex Salesforce development projects along with integrating date from other systems/Repositories.
• Developed Apex program & Apex triggers for various functional needs and worked with dynamic Apex to access objects & fields to describe information, execute SOQL, SOSL & DML queries
• Designed and deployed custom tabs, objects, page layouts, components, visual force pages, validation rules, approval processes and auto-response rules, added fields and functionality using custom controllers and extensions.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships & record types to enforce data quality setup marketing campaigns and assignment rules
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Implemented Test Methods for the Apex Code and followed best practices to avoid governor limits and achieve better code coverage
• Developed Custom Salesforce App for sales executives using Force.com toolkit.
• Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud.
• Created workflow rules and defined related tasks, email alerts and field updates.
• Responsible for designing solution of a single Apttus instance supporting multiple business units
• Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Used Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language .
• Integrate of Application with Salesforce.com with using SOAP and REST web services API.
• Supporting the Sales cloud implementation, Service cloud modules, Salesforce SF1, Client interfacing and Chatter when converting leads and dealing with cases.
• Created various Reports, Report Folders and Dashboards on the existing Object data to visualize some key indicators to help business analyze the volume of cases created within a specific time range.
• Assisted stakeholders during UAT and QA team in thorough regression testing &analysis of the applications.

Environment: Saleforce.com Platform, Salesforce APIs, Lightning Components, Reports, Dashboards, Email, Triggers, Chatter, Sharing Rules, Validation Rules, SOQL, SOSL, Documentation, Data Loader, App Exchange, WSDL, Reports, AppExchange, Data Tools.

Confidential, Austin, TX

SFDC Developer

Responsibilities:

• Interacted with users to understand complex business requirements and documented the requirements.
• Involved in Designing, Developing and Data Modeling of the application and ensured that they are within the Salesforce Governor Limits.
• Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Created Visual Force Pages to display search based record sets and paginated using Standard Set Controller methods.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rules, assignment rules and approval process.
• Performed Deployment related tasks during Go Live using Force.com IDE deployment and Change Sets to accomplish code push.
• Customized existing Visual force to align with Salesforce new Lightning UI experience.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Efficiently worked on customizing with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities using Apex.
• Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report.
• Used Web Services like SOAP API and Rest API to integrate with external systems.
• Created Public Groups, Queues, Permission Sets, Profiles, Users &Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Developed and configured Dashboards, Ad hoc Reports and Report Folders for different user profiles based on the need in the organization.
• Used Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Created workflows for automated Lead Routing, Lead Escalation, and Alerts & Custom Coaching Plans.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Configured Service cloud to prevent irrelevant and sensitive data from being displayed
• Supported the Data migration activities using out of the box Data Loader.
• Provided development, implementation, and updating focusing on Sales cloud and Service cloud.
• Wrote Test Plan and Test Case. Involved directly with Test Team and did bug fixing using Clear Quest.

Environment: Salesforce.com Enterprise Edition, Lightning, Pages, Data Loader, Service Cloud Console, Reports, SOQL, SOSL, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential, Baton Rouge, LA

SFDC Developer

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment
• Configured the User permissions based on the organizational hierarchy.
• Created custom objects, validation rules, Visualforce pages, triggers by using Apex as per Customer requirement.
• Developed various Tabs, Components and Visualforce Pages and Controllers.
• Worked closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Designed & Deployed the Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to the needs of the application.
• Designed junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Security levels, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Managed customers with profiles, permission sets, roles, and sharing rules in customer portal.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

Environment: Salesforce.com, Apex Classes, Triggers, Visualforce pages, SOSL, SOQL, Service Cloud, Sales Cloud, Data Migration, Data Loader, Cast Iron, Custom Objects, Custom Tabs, Roles, Reports, Picklists, Accounts, Email Alerts and Windows.