SUMMARY

• Information Technology Leader with 20+ years of experience leading and coaching high performing teams in cross - functional environments.
• Demonstrated skills in IT management, software delivery, quality assurance and development; having worked as a Senior IT Manager, Product Manager, Product Owner, Project Manager (Agile and Waterfall), SaaS Vendor Manager, Software Delivery Team Manager and QA-UAT Lead.
• Solid understanding of subscriber needs and customer care experience, translating business needs into system requirements while collaborating with both internal and external customers along with 3rd party systems providers. Deep experience in Telecommunications Wireless/Wireline, Cable, and MSO Billing BSS/OSS systems including Subscription Billing services.
• Systems expert in billing system configuration, usage & event processing/rating, prepaid and postpaid cycle billing as well as one-time billing.
• Proficient at bill processing, adjustments, payments and collections, along with invoice design/generation and customization to meet specific client business requirements.
• Experienced at standing up and training UAT groups to improve software quality. Adept at performing analysis, design, system architecture review, agile development, testing, and documentation functions for implementation and production operations support services.
• Strong analytical and communication skills combined with functional knowledge contribute to the successful bridging between business users, UAT and IT teams. Skills include identifying, tracking, and managing escalations, risks, and business process changes. Experienced working with internal teams, executive management, clients, SaaS/PaaS vendors, and offshore development teams to deliver projects on-time.

PROFESSIONAL EXPERIENCE

Confidential

Solution Architect

Responsibilities:

• Primary responsibility as the on-site Solution Architect/Engineer for Spectrum Mobile Wireless to facilitate Agile user story creation from business and technical requirements with the client Business Analysts to prepare tickets for Sprint readiness and grooming.
• Teaching client how MVNO Wireless Billing operates and translating business needs into Wireless user stories in JIRA.
• Guiding and facilitating the Iteration Refinement meetings to prepare User Stories for Sprints.
• Working with project managers to assign LOE estimates to deliver the solution and project plans.
• Translating JIRA User Stories into end to end billing and provisioning designs for Arterra development teams.
• Assisting both Arterra developers with understanding solution designs and Arterra QA team on how to develop, define, and execute test plans and debug defects during the test iterations
• Ensure Arterra solutions integrate with other cross-functional stakeholder groups including Customer Care, Mobile Apps, Web Apps, Mobile IT, Paymentech, XPO Logistics, Tax and Insurance.
• Create Dashboards and adhoc reporting in JIRA to monitor sprint progress and ticket status.

Confidential

Sr. IT Manager

Responsibilities:

• As Product Owner of Billing Scrum Teams - accountable to oversee efforts for DISH & SLING Businesses’ new product and market offerings to successfully drive subscriber growth and meet revenue targets.
• Provide weekly status, monthly metric reporting, as well as issue resolution status to Executive Leadership (CIO, VPs) in face to face meetings as well as in regular reports.
• Coached my billing scrum team members to deliver ongoing billing system features and user stories using agile methodology for weekly and monthly IT deployments as well as multiple vendor deployments.
• Mentored billing team to ensure they understood the Executive Leadership direction to utilize multiple billing platforms concurrently and guided them on how that impacted business requirement delivery.
• Managed team of Project Managers and Senior Analysts to oversee Billing Vendor Relationships (SaaS/PaaS) while guaranteeing daily billing operations and system configuration changes successfully met contractual SLAs to support monthly invoicing for 12M subscribers.
• Maximized utilization of $10.3mm annual budget, including 3rd party SaaS vendors, to deliver ongoing support and new feature/services development. Created purchase orders, reviewed and approved monthly invoices for payment, reviewed and approved SOW and contract amendments with SaaS billing vendors.
• Developed positive and effective working relationships with direct reports, IT managers, Executive Leadership, SaaS vendors, and business teams to proactively achieve company goals while maintaining transparency and trust.
• Coached UAT QA teams on how to develop, define, and execute test plans for each of the billing platforms.
• Mentored staff development and performance to achieve individual & team goals. Provided formal feedback via Annual HR Performance Appraisals and informal feedback in biweekly one on one reviews.
• Completed DISH’s immersive 4-week Customer Experience Training Program aka Basecamp - taking front line calls and doing customer in-home installations. This hands-on training drives improved awareness of how internal customers use IT systems to support external customers, this helps me focus on developing better processes to more effectively deliver business requirements via software to meet customer needs.
• Developed and delivered customized training for both internal business teams and other IT development teams about billing system functionality, cross-functional impacts and how the IT systems integrate. This allows teams to maximize functionality, improve system integrations, develop more robust code, in order to reduce defects and system downtime.
• Experienced with CSG CCS-ACP and CSG Ascendon Billing platforms, as well as Recurly Subscription Billing platform.
• Worked with internal and external audit teams to validate and update SOX-related processes, documentation, and questionnaires; and perform/monitor required SOX controls.
• Created the organizational staffing plan for a new Wireless BSS/OSS team to support DISH’s Wireless/IoT buildouts.

Confidential

Senior Consultant

Responsibilities:

• Primary Responsibility to manage agile projects for system changes and upgrades in the Wifi Usage Mediation group.
• Create/Manage Features and User Stories using Rally for the Comcast sprints.
• Facilitate meetings between business users, development team and QA testing group to identify requirements and deliver projects on time. Mentor testing teams as needed to ensure successful Quality Assurance testing.
• Create/update/present weekly status reports to the executive teams to provide project/sprint status.

Confidential

UAT Testing Manager/Architect

Responsibilities:

• Primary Responsibility to stand up a UAT/System Test Process complete with Test Plans, Test Scenarios, Test Cases, Defect tracking Methodology and Executive Dashboard Reporting to support multiple billing conversion projects in an IT environment without any prior formalized testing processes.
• Coordinated the execution of both the TQA Testing cycle and UAT- End to End Integration Testing.
• Successfully completed 4,000+ Test Cases across all impacted user groups, including retest items and Regression Testing in a 4 week test window.
• Achieved User Signoff and Senior Executive “GO Decision” two weeks prior to targeted migration launch date.

Confidential

Sr Business Analyst & Requirements Team Lead

Responsibilities:

• Primary Responsibility to hire, develop, mentor, train new VZW IT business analysts to support the newly created Billing Conversion Team for a multi-year set of projects to upgrade VZW mediation and rating platforms to support 105mm subscribers generating more than 4 billing event records per day.
• Utilized my Billing SME background to successfully train team and ensure successful Feature and User Story delivery.
• Performed requirements gathering and analysis to create formal requirements documentation for the Usage Broker Phase I part of the project - to implement Digital Route’s MediationZone software solution.
• Performed UAT User Support/Investigative Analysis for UAT Test phases of SMS & Voice conversions to Usage Broker.
• Fulfilled analyst, design and test roles for the development, integration, testing, deployment, and production support of the new JITR (Just in Time Rating) architecture, using NetCracker’s RBM - Rating and Billing Manager Product.
• Captured core business requirements for the Usage Broker Application as it related to the new JITR/Rating Billing Manager (RBM) implementation and successfully delivered functionality through the Software Development Life Cycle.
• Coordinated with the Development, Quality Assurance, and Revenue Assurance teams throughout the project to ensure application alignment with business requirements/objectives.
• Participated in daily Senior Management war rooms to successfully align/deliver projects and CRs timely.
• Assisted with mentoring and training of UAT QA team for debugging errors and guiding them on how to build effective test cases and execution plans.
• Researched production/test defects and change requests to identify and design correct resolution to be implemented for business requirements.

Confidential

Product Manager/Service Bureau (SaaS) Manager

Responsibilities:

• Product Manager responsible to identify future features & guide development via the product lifecycle processes for InBill, a SaaS/On-Prem billing solution. InBill provides Usage Rating, Billing and Reciprocal Compensation Invoicing.
• Planned and advanced features through the various PLC Gates to create new software releases.
• Managed System Installation and Billing Conversions for both wireless and wireline carriers from the initial RFP process through final installation and then supported ongoing change requests for feature enhancements.
• Trained external client business users, internal Confidential teams and System Administrators on InBill features and functionality.
• Created customer requirement specification documents and change requests per business requirements. Created solution designs & configuration specifications used for code development and client installations.
• Performed UAT/System testing as needed and Assisted UAT team with debugging errors and taught them how to build effective test cases and execution plans.
• Provided onsite client support & training to resolve issues and maximize client revenue generation capabilities.
• Provided Big Data analysis that identified revenue generation and network expense reduction opportunities for clients.
• Implemented a non-code impacting process for a new rating scheme at a client which minimized time to production, increased revenue and saved development costs.

Confidential

Sr. Project Manager

Responsibilities:

• Managed IT integration projects for Confidential ’s largest client, GE Capital. Planned and delivered software solution changes to satisfy client Business Requirements.
• Created requirement specifications, test plans, and user acceptance plans for delivering solution changes. Coordinated with the Development and Testing teams to provide on time solution delivery.
• Provided onsite and remote post-production support to ensure successful client operations.
• Mentored and trained project management team members.

Confidential

Project Manager

Responsibilities:

• Managed and delivered software changes within existing legacy system to satisfy new change requests as well as prepared legacy system for Y2K changes for the Credit and Collections Department.
• Created requirement specifications, test plans, and user acceptance plans for delivering solution changes.
• Coordinated with the Development and Testing teams and ensured on time solution delivery.

Confidential

Senior Integration Analyst

Responsibilities:

• Led teams within the Communications Industry Group, specialized in the Confidential CABS Billing Solution that provided Intercarrier Billing to several Regional Bell operating companies.
• Architected and acted as SME for CABS billing subsystem. Created several industry billing pages approved by Telcordia, the industry standards board.
• Coached, trained and mentored team members to develop their readiness for promotions.
• Managed teams of client staff, Confidential staff and outside contractors to ensure on time project delivery, including User Acceptance Test Teams.
• At the telecommunication clients, reviewed designs as a Design Architect, wrote new code designs and code requirements for the Development team to utilize to deliver projects via SDLC process.
• Designed and wrote code for many rating and billing modules for the CABS BSS solution.
• Release Manager providing deployment activities while operating seven concurrent versions of code (four development, two test, one production) in support of ongoing monthly project releases for a two year post launch period.