Infrastructure Architect Resume

SUMMARY

Performance oriented and accomplished professional with over 19+ years of experience in IT industry with in - depth knowledge of the ITIL standards and compliance to the same. Looking forward for a challenging career in Consultation Architecture & Solution role, focused on Cloud, automation, security, virtualization and high availability domain expertise.
Highly resourceful in liaising with clients to gauge their business requirements, study existing processes at their end and accordingly devise solutions to help them attain the desired business state
Highly capable of internal coordination and suggesting the right mix of solutions while managing multi-technology and coming out with new business proposals, scope of work, etc.
A keen planner, strategist and implementer with demonstrated success in end-to-end project management and ensuring effective use of various resources to meet project specifications
Resourceful in analyzing business processes, determining gaps with desired state of business & suggesting solutions
An ambassador of change with the distinction of successful business process re-engineering and implementation of business solutions in organizations within preset budgets & deadlines
Apical in managing relationships with clients, collaborating with them for achieving their strategic objectives by effectuating management controls & effectively handling processes to facilitate the required change
Endowed with strong business acumen and a superior record of delivering large scale, mission critical projects on time and within budgets

PROFESSIONAL EXPERIENCE

Confidential

Infrastructure Architect

Responsibilities:

Preparing the statement of requirements for the business requirements, understanding business case and developing the Use case accordingly and presenting the same to the stakeholders for approval
Generating the solution design document, prepare the operational model for the architecture, perform viability assessment and complete the requirement traceability verification
Drafting the Storage Road Map plan along with the implementation timeline
Ensuring delivery team adhere to the approved architectural design pattern and providing the necessary support to Delivery team
Rendering the support to the RFS team for solution design
Implemented Asia Pacific Solution Design & Delivery process as applicable for the architects, use supplied Architecture tools & templates
Gained significant knowledge of Unified Method Framework and Team Solution Design methodologies
Evaluated RFP/RFS, clarified requirements, prepare the high-level solution design, bill-of-materials, costing, pricing and present it to the technical delivery assurance team and project executive for the approval
Identified core team at each stage (Statement of Work preparation (SOW) and Cost Model (CM) preparation, Solution Delivery etc) and advised the PM for the resource engagement
Ensured that the solution can be implemented and provide technical guidance/clarifications during the solution delivery stage when required by the SMEs, PMs and the customer

Confidential

Operations Senior Lead Specialist

Responsibilities:

Expert in installing rack server & cables alignment. Consolidation and capacity planning of physical hardware servers, workstation and desktops.
Responsible for the service management within ITIL frame work for resolving customer escalations and SLA administrations.
Handle day-to-day escalations from the customers.
Root Cause Analyzing on Hardware and OS issues.
Managing Data Center Server Build for Windows Operating System.
Hardware troubleshooting and vendor coordination.
Ensure RCA with outage chronology and timeline of events, for all Trouble tickets generated with a customer satisfaction level.
Periodic meeting with Clients and review the support provided to them.
Highly self-motivated with strong service attitude.
Excellent communication, presentation and ability to work under pressure and meet tight deadlines.
Worked in Change management and Problem Management.
Prepared Service Excellence Report and Delivery Management Matrix.
Prepared around 35 SOP’s for every delivery to meet the goals and participated in 7 Tech-talk’s.
Backup and DR strategy implementation in Data Center Relocation Project.
Deploy and support Dell servers on Microsoft 2003 Enterprise Server platform, Dell workstations, laptops, and PDAs.
Demonstrate capacity for meeting deadlines and performing under challenging working conditions.
Versatile use of remote support tools: Web Ex, Show My PC, Go To Meeting, Show My PC.
VMware ESX Server 3.5 Administrator.
Backup and restore network data with VERITAS Backup Exec 10.0
Installation and configuration of VERITAS Volume Manager.
Resizing volumes to meet customer requirement, dealing with Volume Manager performance issues
Installation & configuration of VERITAS Cluster Server

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