SUMMARY

• Most recent 15 years in system and solution development for communication services and customer relationship management, billing and revenue management.
• Most recent 5 years in BSS implementation and transformation in cloud - based and XaaS business.
• Cross-functional teams responsibility in defining and delivery of BSS/OSS and business transformations.
• Plan, organize, prioritize and oversee projects to meet business objectives and specifications.
• Provide effective directions, coordinate team activities and resolve obstacles.
• Engage business stakeholders for requirement, change control and acceptance in project lifecycles.
• Analyze risks, establish contingency plans, identify trigger events and plan for mitigation.
• Customer Relationship Management ( Confidential Siebel CRM/PRM & OBIEE)
• Billing & Revenue Management ( Confidential BRM)
• Business/Operation Support System (B/OSS) for cloud-based product offering (XssA)
• Service Oriented Architecture (SOA)

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Independent Consultant

Responsibilities:

• Worked on the business transformation project at Intuit as the SME and solution architect, to build the customer care and billing functionality for cloud-based SaaS utilizing Confidential BRM/EBS/Siebel/OBIEE.
• Responsible for requirement gathering, system capability evaluation, gap analysis with solution options, Supported the development of overall project roadmap and cost assessment.
• Worked in the business transformation project at Dell to support cloud-based SaaS product offerings.
• Led the task of RICE components definition and MD50 development for the Customer Communications Center based on Confidential BRM and BI Publisher.
• Worked in the commercial solution at Travelport, a global leading IT technology and SaaS solution provider in the travel industry. Led the tasks of defining business requirements for the Confidential BRM/BIP based global billing solution, technical design and review, solution POC, UAT planning, design and execution.
• Worked in billing operation at Rackspace, a leading public open and managed cloud and SaaS provider, utilizing Confidential BRM as the platform. Responsible for production support and troubleshooting, system and data analysis, UAT support, design and development of reports using OBIEE / BI Publisher,
• Led the Confidential Siebel 8.1.1 implementation for the FHA (Federal House Administrations ), a government project to support FHA’s lender program application process with multilingual support, utilizing Siebel Contact Center and PRM, Partner Portal, Assignment Manager, Communications, EAI, Tools, etc.
• Planned and executed the initial setup and continuing support of production environment at Cellular South for Confidential BRM application, involving Confidential BRM High-Availability, TIMOS, AAA Gateway, Pipeline, etc.
• Worked in the business requirement workshop at Cellular South (C Spire Wireless), a regional mobile service provider. Developed and delivered the business requirement documents in the functional areas of service, product, pricing, taxation, account receivable, etc.
• Led in the business requirement workshop at SAVVIS, an IT infrastructure & service provider.
• Responsible for development business requirements utilizing Confidential BRM in support of customer management, product and pricing management, billing, invoice and revenue management, etc.

Confidential, Atlanta, GA

Senior Managing Consultant

Responsibilities:

• Worked in Confidential ( Confidential Telco Center of Excellence), Confidential (GBS).
• Led the product evaluation and gap analysis about Confidential Communications Suite (Siebel-BRM-OSM/ASAP with AIA integration);
• Designed, developed and delivered the Confidential Knowledge & Learning course for Confidential Communications Suite, including Siebel, BRM, OSM/ASAP and AIA;
• Worked at Orange UK, a UK based mobile service provider, as Confidential BRM SME.
• Performed business requirement health-check, project scope check and business process analysis, etc.
• Worked at PCCW as an Confidential BRM SME to plan, verify and execute the BRM application upgrade and data migration;
• Participated multiple sales P&B and POC works in various BOSS/CRM/Billing related opportunities;

Confidential, Atlanta, GA

Senior System Architect

Responsibilities:

• Led the Siebel 8 Sales and PRM implementation at Ingersoll Rand Club Car, a Confidential . The system provides the BOS functionalities for sales opportunity, quote, order, proposal generation, partner assessment, etc.
• Led the Siebel Contact Center development at Confidential (center of disease control and prevention) with multilingual (English and Spanish) support, a government funded project handling 1-800- Confidential -INFO 24 x 7 call center service and cdcinfo@ Confidential .gov email service.
• Led the Confidential BRM based billing system enhancement at Connexion by Boeing, - an internet service provider for commercial and private aircrafts and maritime vessels. The system provides real-time B2C billing functions to airline passengers and batch B2B billing to Boeing’s various business partners.
• Led the consumer subscription and billing system implementation for Softbank BB (Yahoo Japan), - an internet, VOIP and contents service provider in Japan; The system provides back-end business operation functionalities for customer care, billing and revenue management;
• Led the Customer Management and Billing (CM&B) system development, based on Confidential BRM, at Reach Global Services, - an international telecom infrastructure service whole-seller. The system provides the CM&B functionalities all data services offered by Reach Global Services, including ATM, Frame-Relay, Global Bandwidth Service, IP, Global Internet Access, GPRS Roaming, Satellite, etc., The system also features the integration with Clarify CRM and Confidential Financial;
• Worked on the Siebel-BRM-EBS integrated ERP platform project at Intelsat Global Services, - the then world's 2nd largest international satellite communications service provider. Designed the EAI solution for Intelsat's satellite service pricing model, in support of sales opportunity, quote, order management, rating, billing, invoicing, taxation, payment and revenue management.
• Led pre-implementation workshops to collect, analyze, clarify and formalize business requirements. Delivered, presented and walked through the system functional specifications to the business stakeholders.
• In charge of end-to-end system architecture. Led the development team in system detail design and implementation.
• Analyzed and developed data and operation conversion/migration strategies and execution plans for legacy systems. Reviewed verification test plans;
• Supported and coordinated QA tests at various integration levels;
• Provided a generic guideline and prototype for integrating Siebel eConfigurator, ePricer and BRM Pricing Model.
• Studied and prototyped key-point solutions in account and service management, rating, billing and invoicing to cater critical business requirements, like one stop shop, Inter-company billing, invoice consolidation, dynamic currency conversion, etc.
• Project management including project planning, staffing, scheduling, issue tracking and risk analysis, etc.

Confidential, Cupertino, CA

Senior Technical Consultant

Responsibilities:

• Worked in the Professional Service Group and the Engineering Department. Participated total 12 customer management, billing and revenue management system implementations for various business, including XM Satellite Radio, Covad Communications, Confidential Pictures Digital Entertainment, etc., in various roles as architect, technical lead, developer and instructor.
• Worked on the requirement analysis, prototyping, architectural design, and implementation of Portal's Siebel-BRM Integration product, utilized Siebel EAI framework, Business Service, Business Object/Component, Workflow, EIM and BRM EAI Manager, Opcode, Flist, etc.
• Integrated BRM with various 3rd party systems, including Siebel eCommunications, Confidential CRM, Confidential Financial, etc.
• Worked on solution development, customer workshop, proof of concept, user & employee, assignments from quick troubleshooting to full life-cycle project.
• Worked on business areas include ISP, contents provider, satellite service provider and DSL provider, in both whole-sell and retail segments.
• Provided technical leadership or consultancy to 3rd party system integrators, including Confidential, Anderson (previously Arthur Anderson), KPMG, in the analysis, design and implementation of their Siebel-BRM integration projects.
• Confidential SOA Foundation Workshop / Confidential AIA Foundation Pack;
• Confidential Siebel eBusiness Essential / Confidential Siebel Enterprise Application Integration;
• Confidential BRM Business Policy Customization;