SUMMARY

• A highly dependable and results - oriented professional with 18 years of progressive information systems experience.
• Special expertise in CRM applications development, data management, and project management.
• An affable, tenacious, and knowledgeable systems architect with proven analytical, design, resource management, and technical skills.
• Major strengths include systems analysis, design and implementation. Able to provide innovative solutions to complex technical issues.

TECHNICAL SKILLS

• Business Intelligence
• CRM Data Warehousing
• JIRA
• Flosum
• EAI Framework
• Oracle SQL Loader
• MS-SQL Data Transformation Services
• XML
• MQSeries.

PROFESSIONAL EXPERIENCE

Confidential, Washington D.C.

Senior Solutions Architect

Responsibilities:

• As a Solutions Architect, worked directly with Program Managers to contribute on proposals, accelerate projects, recommend best-practice architectures in line with long-term business outcomes and streamline release management processes for clients such as Confidential, Confidential, and Confidential .
• As a People Manager managed a team of Confidential Administrators and Developers, provided career guidance, and did performance appraisals.

Confidential, Washington D.C.

Enterprise Architect

Responsibilities:

• Implemented JIRA and Flosum as tools to apply ALM and CI practices in Confidential Projects at Confidential .
• Thereby improved sprint planning of various projects, established a central code repository to maintain, structured deployment path, re-usable patch creation to apply across multiple environments, reduced deployment duration by automation of manual configurations and Automatic rollbacks to a previous known stable state if the deployment fails.
• Proficiently collaborated with Confidential development teams and working with system integrators to deliver a quality product on time and budget.
• Defined Confidential roadmap at Confidential to implement several projects including Contracts Management module, Learning Management System, and transform from Confidential Classic to Lightning Experience.
• Partnered with business to establish that data quality, availability, integrity, security, and usability is a shared responsibility.
• To better assist with data requirements, I ensured that Confidential Administrators are empowered with one of the best Data Quality Power Toolset Demand Tools from CRM fusion to effectively use modules for data deduplication, normalization, standardization, comparison, import, export, mass delete to name just a few.
• This initiative ultimately helped with organizations data governance goals.
• Achieved automation of help desk processes in Zendesk by building triggers, automation, and integrations for IT Workgroups.
• Constructed workflows such as alerts to notify IT staff on a new ticket, acknowledgment notification to requester on ticket creation, sending reminders to requester every 24, 48 and 72 hours on pending action, information to requester on ticket resolution, integrated Zendesk with JIRA to create enhancement requests and setup controls and identifiers key to develop reports in DOMO.

Confidential, Germantown, MD

Senior Confidential Architect

Responsibilities:

• Reporting to the Senior IT Director, managed the corporation's Confidential platform, encompassing of, Sales, Service cloud and communities.
• Act as the corporation's CRM Systems Integration Coordinator, and Data Quality Steward.
• Led the development, deployment, and support of new and existing capabilities in Confidential platform following change management process in Service Now, and attending bi-weekly CCB meetings for approval, thereby managed work items efficiently.
• Act as point of contact and executed tasks including but not limited to: user management, security, configuration and customization, workflow and approval management, communication templates, analytics reports, App Exchange, data management, audits.
• Led the initiatives of development, testing, and deployment of partner and customer communities in coordination with internal development team and system integrator.
• Led the effort to spin off Confidential org to support corporation's business split. Initiated NewCo Confidential org, migrated relevant code base and data in pre- determined time.
• Led the effort to merge multiple Confidential org to support corporation's merger and acquisitions. Developed a plan with business to consolidate business processes, identify configuration, data requirements and timeline for successful deployment.
• Led the team responsible for implementation of Deal Registration, MDF (Marketing Development Funds) modules including customization to meet business-specific processes, which reduced costs and facilitated future growth requirements.
• Initiated and Implemented an agile development methodology with Agile Accelerator App Exchange product to efficiently manage user requirements as work items and pave the way for rapid development and release.
• Evaluated Data.com features Data clean, prospector, duplicate Management and demonstrated data quality improvements in the sandbox.

Confidential, Herndon, Virginia

Senior Systems Engineer

Responsibilities:

• Reporting to the Senior IT Director, to support the company's Confidential requirements. Develop and administer Confidential platform.
• Collaborate with sales, marketing, and partner operation teams and compose business requirements.
• Developed simple user interfaces with page layouts, record types, and enforced business rules with validations.
• Implemented Boulder Logic AppExchange product to manage references of Confidential products.
• Developed and implemented a comprehensive round robin procedure in force.com to eliminate lapses in the assignment of Leads.
• Spearheaded effort to automate asset creation and revenue scheduling.
• Developed several outbound visual force email templates for the customer care team to meet specific requirements.
• Initiated effort to replace proprietary CRM software and merge them into Confidential .com that was more aligned with the company's growth objectives.
• Implemented test classes and ensured force.com platform complies with at least 75% code coverage.
• Evaluated and Implemented an enterprise search software package Coveo, wrote the user stories and then installed the system that enabled accurate search of content spanning several systems including Confidential .com.

Confidential, Washington D.C.

Systems Architect

Responsibilities:

• Responsible to Install and manage several Confidential 8.0 Environments (Dev, Test, Prod).
• Configured Confidential 8.0 Case Management Module using Confidential Tools to address business requirements.
• Integrated Confidential with Documentum (Document Management System) using Confidential EAI Web Services.
• Migrated data from legacy systems into Confidential using Confidential EIM and SQL Server Data Transformation Services.
• Followed Confidential best practices.
• Responsible for day-to-day infrastructure support, troubleshooting, build migration.
• Created Presentation decks to assess critical functional and architectural benefits of Confidential 8.1.

Confidential, Paramus, NJ

Upgrade Consultant

Responsibilities:

• Created detailed Confidential upgrade project plan.
• Led Confidential Application Upgrade from 7.5 to 8.0 on Db2, Z/OS, OS/390 platform.
• Performed pre-upgrade, upgrade and post-upgrade Confidential tasks.
• Configured Confidential Application using Confidential Tools to fix post-upgrade issues. Implement Confidential Client Sync for outlook integration.
• Fixed several product defects post Confidential 8 upgrade.

Confidential, Sterling, Virginia

Senior Systems Engineer

• Performed Confidential Server Installation and Administration, Setup of Confidential Native load balancing, Implemented Confidential LDAP Authentication and monitored Confidential Server environments pro-actively to apply recommended software patches.
• Deployed Confidential eService Module as a channel for external customers to log service requests, executed data migration, and integration tasks using Confidential EAI and Web Services.
• Led Confidential Application Upgrade from 7.5 to 8.0, performed pre-upgrade, upgrade and post-upgrade tasks, and Configured Confidential Call Center Application using Confidential Tools.

Confidential, Redbank, NJ

Senior Systems Engineer

Responsibilities:

• Act as liaison between onsite and offshore teams on business requirements.
• Led organizations in design, development and implementation phases & adoption of best practices, Created Implementation design documents, Gathered Reporting requirements to implement in Actuate Workbench
• Programmed business logic in Confidential eScript, VB scripts and Configured modules like Confidential Call Center, Sales, Field Service and eChannel Applications using Confidential Tools.
• Performed data migration and integration using Confidential EIM, EAI, and other web technologies

Confidential

Senior Systems Analyst

Responsibilities:

• Managed Confidential Implementations at the client site for Citibank N.A Japan, Convergys, RSA Security, Prudential Financial, and Itronix.
• Managed onsite & offshore teams, led design, development, deployment, and ensured Confidential best practices followed.
• Created solution design documents concerning customers business requirements, and Administered multiple Confidential environments (Dev, Test, Prod) supporting customer implementations.
• Supported large-scale deployments involving massive, sophisticated infrastructure, including numerous tiers, many servers, load balancing, and clustering.
• Performed environment sizing based on data volume and expected performance metrics.
• Completed Confidential upgrade tasks from version 98 to 2000, executed data migration, and integration using Confidential EAI Framework, Oracle SQL Loader, MS-SQL Data Transformation Services, XML, and MQSeries.

Confidential

Systems Engineer

Responsibilities:

• Developed banking modules to manage customer relationships, customer retention, insurance and personal loans functionality, and created Confidential Reports using Confidential Tools and Actuate Developer Workbench.
• Installed, Configured and Managed server components such as Confidential Gateway, Enterprise Server, Confidential Server, Confidential Remote and Assignment Manager.
• Performed data migration, set up organizational hierarchy, responsibilities, and positions, created several sales methodologies & stages.
• Installed and Configured Data Warehouse software & OLAP tools like Oracle Sales Analyzer, then performed setup of cubes & dimensions, and trained business groups.
• Performed month-end processes like FTP of ASCII files to the servers in several geographies, firing batch processes to load cubes, and created control files to load data via SQL Loader and developed PL/SQL scripts.