SUMMARY:

• Over 8+ years of IT experience in developing, customization and supporting different applications including 6+ years of experience in CRM such as salesforce.com, as a Developer/Administrator.
• Experienced in using Force.com platform, expertise in creating Visual Force pages and writing APEX Classes and APEX configurations for business development.
• Worked extensively in creating APEX Triggers, Web Services and Workflows to achieve complex business functionalities.
• Hands on experience in Salesforce.com configuration in creating the Custom Objects, various types of Custom fields, buttons, links, Record types, Page layouts, User Profiles, Work flows approvals and Validating Rules and all other Administrative Works.
• Expert in writing the SOQL and SOSL for querying transactional records from the Objects and experienced in Web technologies like HTML, CSS, JQuery and WSDL.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP and REST.
• Developed and worked on different Salesforce.com environments such as sandbox and production environments.
• Experience with APPTUS CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash.
• Work on Salesforce Connect Which enables to view, search, and modify data that’s stored outside the Salesforce org.
• Worked with various SDLC like Agile and Waterfall methodologies.
• Work on Salesforce Connect framework which is used to copy the data using external objects to access the data in real - time.
• Experience developing Dynamic Visual Force pages for salesforce.com and creating Custom UI with Java Script functionality and using Visual force pages, Visual force Tags and Controllers with the help of Custom Coding, and expert in code refactoring according to business requirements.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Reports, Dashboards, Actions, Tasks and Events.
• Used Force.com Web services API and outbound messaging for implementing web services through WSDL in the application for access to data from External systems and websites.
• Hands on Experience on communities and classic to Lightning migration, Lightning component development, Lightning design system.
• Experience in developing Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Experience in developing various lightning components, events and lighting applications. Created lightning Component tabs and Visual force tabs.
• Experience with SDLC process in agile methodology.
• Designed ready to use pages with Lightning components for dynamic pick lists, record pages and for Outlook.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experienced in writing Bulkyfied code following the Governor Limits and handling the code coverage by writing test classes during code deployment.
• Deployed Customization from Sandbox to another environment by using Change Sets Eclipse IDE, IntelliJ and Sublime text.
• Experience in Object Oriented Languages like Java, JSON, Ajax and developed web-based applications based on Java and J2EE technologies like XML, JavaScript, JQuery.
• Having good knowledge of all phases of SDLC with expertise in Requirement gathering, Analysis, Designing, Development and Unit Testing.
• Efficient in communicating and working with off shore team in finishing the work on time.
• Team player with good Interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem-solving skills.

TECHNICAL SKILLS:

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates

Salesforce.com Development: Apex Language, Apex Trigger, Apex Class & Apex Web Services, SOQL, SOSL, Visual Force (Page, Component & Controllers) HTML, Ajax, XML, REST,SOAP API s, Ant, Jira.

Languages: Java, JSP, XML, HTML, Java Script, CSS

Tools: /Utilities:

Eclipse, Force.com IDE, Workbench, SOQL Explorer, Data loader, Import Wizard, CRM 2016,2015,4.0,SSRS,SIRS.

Databases: MS SQL Server 2005

Software: MS Office, Adobe Photoshop, MS Excel

Operating Systems: Windows 98/2000/XP/2003/vista, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Senior Salesforce Lightning Developer/Admin

Responsibilities:

• Created modern Lightning Apps combining Lightning Design system, Lightning App Builder, and Lightning Component features.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Involved in Test configuration Apttus within Sandbox environments to ensure that once users are granted access, all the aspects are fully functional.
• Created Web-Lead, Big Deal Alerts, Custom Forecasting, Territory Management, Multiple Currency Management on Sales Cloud.
• Built Lightning components using Controllers, Handlers and using these components in Visual force pages and integration using Lightning Out.
• Experience in creating proof of concepts that require salesforce configurations, Visualforce, Apex Classes and methods.
• Upgraded Some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Perform tasks related to the day to day operations of several large implementations of salesforce including managing user access, sharing model, creation and maintenance of custom Objects and Fields, Handling bulk data migration, Workflows, Validation Rules, Page layouts, and troubleshooting of Apex and Integrations.
• Involved in installing Agreement software name called APTTUS in the salesforce platform and customizing APTTUS application.
• Developed the Salesforce project using Agile Methodology.
• Experienced using Force.com IDE for creating, modifying, testing and deploying force.com Applications.
• Developed strong preferences for Agile created a design document that details the system and Products, and updated cost of items of resources.
• Extensively used Agile Scrum Methodology to reach our business team goal by gathering day-to-day requirements and building them using Force.com platform
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Implemented Single Sign-On on Force.com.
• Developed applications using Force.com CRM.
• Created Public Groups, Queues, Permission Sets, Profiles, Users & Security settings based on role hierarchy. Involved in data migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• In-depth understanding of the capabilities and constraints of the SFDC CRM application .
• Worked on Integrating SAP and Salesforce Systems using SOAP and REST API’s.
• Involved in Daily Standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Lightning Experience, Lightning Components, Apex Classes and Controllers, Salesforce.Com Platform, Force.com, Apttus CPQ, Force.com Eclipse IDE, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom Objects, Custom Fields, Web Services, SOAP Api, REST Api.

Confidential, Detroit, Michigan

Salesforce developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements
• Contractor personnel shall, in conjunction with the Project Manager or Business Analyst, maintain and update System Documentation including but not limited to:
• Design Document, Interface Control Documents, Source Code Documents
• Test Data and Test Cases, Test Reports with Results, User Guides, Administrator Guides
• Implementation Plan, Release Notes, Security Procedures
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Involved in development of theSalesforce.com to include business requirement development, dashboard development, report & process flows and documentation.
• Provided custom reports and dashboards to support the needs of the users and executives.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic
• Designed the solutions for business and technical requirements by customizing various standard objects of Salesforce.com (SFDC).
• Worked on Lightning Components Objects, Lightning Field Services.
• Worked on the third-party services for different services which are used in the application.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Built Visual force pages with JavaScript Remote objects.
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Built reusable components, customized Salesforce1 mobile app using Lightning component aura framework and writing advanced Apex classes, Triggers, Web Services with SIG integrations, Batches, Test classes.
• Participated in CPQ/CLM Implementation lifecycles, end to end implementation of Apttus CPQ, Salesforce CPQ, and CLM
• Created POC on Pardot Automation and B2B Market Solution.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS), Field Service Lightning on Mobile Device.
• Created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.
• Handled Different Portals and use of difference Tab’s and Profiles.
• Handled Prod and Non-Prod code Deployed on daily bases for the agile teams.
• Working closely with Sales, Service, Community clouds -business users and product owner to gather the requirements based on business functionality, implementing user friendly and easy navigation applications as required.
• Participating in daily standups and Sprint planning/Retrospective/Code Review meetings.
• Exposed Knowledge Articles for non-salesforce users on public domains using communities and customized the communities, themes, community pages, components.
• Handling Go-No -Go Meetings and coordinating offshore deliverables.
• Extensively worked as an Environment Support coordinator/Release Manager.
• Worked as a Release Manager for the Multiples and Supported in all the deployments
• Experience as Release Manager and Support emergency fixes in Prod.
• Track down the Production incidents and debug the or troubleshot the incident depending on the priority.
• Handling the Non-Prod URL’s and setting up Passwords coordinating with the WAS admins and DBA’s.
• Handled day-to-day administration, maintenance and support of salesforce modules for users.
• Worked environment integration environments issues and worked with third party venders for the fix.
• Coordinates Testing Teams for the daily deployment on Smoke Test.
• Created POC on Work Orders Using Field Service, Efficient on-site service to meet the features of Field Service Lightning.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Used Force.com Eclipse IDE for developing Visual Force pages, Controller classes and Triggers
• As a Salesforce Developer from Onsite, I used to write Test Cases, Check the Code Coverage, run the Force.com Security Scanner and direct the team to make necessary Changes
• Involved with Salesforce.co Premier Support and handled the support cases with the help of Salesforce.com support.

Environment : Salesforce.com platform, Apex Language, Visual force Pages, Data Loader, Workflow & Approvals, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Sales force, Sandbox.

Confidential, New York

Salesforce Dev/Admin

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Experienced in deploying the CRM tool Salesforce.com to include: business requirement development, dashboard development, report list view development, process flows and documentation.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Worked on different Integration issues and worked on developing Visualforce Pages and Controller classes.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Worked on Web services and XML Parsing and mapping the XML string into the object entities.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Load/Manage the data using Apex Data Loader and excel Connector.
• Using Apex Data Loader and Import Wizard for migrating data into salesforce from external files.
• Done cleaning of data using apex and excel functions.
• Used Force.com Eclipse IDE for developing visual force pages, Controller Classes and Triggers.
• Used the sandbox for testing and deployed code to the instance after testing.

Environment: Salesforce Unlimited Edition, Apex, Visual force Pages, Bitbuket, JIRA, Eclipse IDE, Dream Factory Utilities (Cascade), Workbench, Data Loader, SOAP, WSDL, REST, PokitDok, Process Builder, JIRA, Workflow, Health Cloud.

Confidential, Boston, MA

Salesforce Developer// Admin

Responsibilities:

• Created Custom Objects, Tabs and Sharing Settings on different objects to reflect the business logic.
• Responsible for maintaining functional areas of data management.
• Used Record types, Workflow rules, Approval process, Validation rules on some of the business functionalities.
• Experience in Agile methodology in software development.
• Involved in Salesforce.com application set up activities and customized the apps to meet the functional needs of the organization.
• Maintained data cleanliness and accuracy by adding custom validation rules.
• Configured and maintained Salesforce.com application user profiles, roles, permissions sets.
• Developed custom Reports using custom report types on salesforce.com platform.
• Created several reports and dashboards to ensure the data quality.
• Implemented Chatter collaboration to communicate with the users in the organization.
• Developed Apex Triggers, Visual force pages, Controllers and managed to support the business workflows.
• Involved in customizing the Salesforce.com application to match the functional needs of the organization.
• Involved in data mapping activities to import data provided by the internal data warehouse into salesforce.
• Created and used Email templates in HTML and Visual force.
• Created Reports, Dashboards, Queues, Public Groups and Email Templates
• Used Data Loader to import or export of data from Salesforce.com objects using CSV files.
• Developed various Batch Apex classes and scheduled those using Apex Scheduler.
• Used eclipse with Force.com IDE plug in for development and deployment.
• Implemented Salesforce Inbound Email Handler service to process incoming emails.
• Provided basic training to internal business users to use the application and develop their custom reports.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in. Bachelor in Science from Massachusetts Institute of Technology, Cambridge, Massachusetts