SUMMARY

• 10+ years of IT experience in application design, development & testing with 6+ years of experience as Salesforce CRM Administrator and Developer.
• Adept in business requirement gathering, documenting and translating them to user stories.
• Experience in salesforce configuration that includes custom objects, custom tabs, workflow rules, validation rule, approval processes and custom reports.
• Proficient in data migration to integrate data from other sources into Salesforce using Data loader.
• Excellent understanding of user, Profiles, Roles and hierarchies, permission sets and sharing settings to provide data security according to the business needs.
• Experience working with standard objects like contacts, Accounts, Opportunities, Leads and custom objects. Proficient in creating reports and dashboards.
• Experience in integration of external AppExchange applications with salesforce.
• Experience in developing, implementing and customizing salesforce community portal.
• Proficient in developing test cases, performing unit tests and User Acceptance Testing (UAT).
• Configured Security Controls and Settings which include OWD, User Security Permission, Object, Field and Record - Level Security settings.
• Experience in developing Visualforce pages using Apex, java script, jQuery, HTML5 and CSS.
• Experience working with salesforce sandbox and production environments, deployment of code using change sets, ANT migration tool and force.com IDE.
• Experienced in configuring, customizing and developing scalable process on salesforce.com.
• Worked on Lightning process builder to automate the business processes.
• Experience in SFDC development using Apex classes, Triggers, Visual Force Pages, SOQL and SOSL.
• Experience in working with Sales and Service cloud applications.
• Good knowledge of lightning components.
• Experience working with SOAP, REST API's to integrate web services with salesforce.com.
• Experience working with waterfall, agile methodology and project management tool like JIRA.
• Effective communication skills and understanding of business processes.
• Strong interpersonal and analytical skills with the ability to work in a dynamic team environment.
• Authorized to work in the US for any employer

PROFESSIONAL EXPERIENCE

Salesforce developer

Confidential, Boston, MA

Responsibilities:

• Developed visualforce pages using standard controllers and extensions along with CSS for styling and JavaScript for client side validations.
• Used data loader to import and export data from salesforce.
• Developed batch apex class to automate and send emails to customers based on client requirements.
• Integrated salesforce with SFTP server using REST API.
• Created custom objects, junction objects, fields, record types and page layouts.
• Created custom buttons with JavaScript logic to perform one-click operations.
• Developed apex test classes for maximum code coverage and performed unit testing.
• Created profiles and permission sets to provide additional accessibility to objects, apps and fields accordingly. Implemented field level security for various objects.

Environment: Salesforce.com CRM, Apex classes, visual force pages, SOQL, HTML, CSS, REST, JavaScript.

Salesforce developer

Confidential, San Diego, CA

Responsibilities:

• Developed and implemented a community portal using custom visual force and apex using Salesforce tabs and visualforce template making it mobile compatible.
• Used internal license type for this community to enable the internal employees to use it. Interacted with business teams and customers on regular basis to gather the business requirements and understand the business process.
• Developed visual force pages using standard, custom controllers and extensions, JavaScript, jQuery and CSS for the community.
• Designed workflow rules to automate the process and send email alerts to the customers.
• Created e-mail templates in text, HTML and visualforce formats necessary for the application.
• Created Apex triggers and classes to accommodate bulk process of data/records according to the business needs.
• Developed custom approval process through apex involving multiple approvers to accomplish the complex business requirement.
• Developed Apex classes with methods to expose as web service.
• Developed visualforce components for code reusability across the project.
• Prepared test scripts, test cases and performed unit testing. Involved in UAT setup and testing.
• Extensive use of process builder and workflows to automate the process, achieve complex business logics and invoke other processes declaratively.
• Created custom objects, fields, tabs, record types and page layouts to support business needs.
• Created various custom buttons with JavaScript logic to perform one-click operations.
• Implemented validation rules to avoid erroneous data in the system.
• Created profiles for different user types and permission sets to provide additional accessibility to objects, apps and fields accordingly. Implemented field level security for various objects.
• Created custom and Apex sharing rules for different objects to limit the record accessibility based on the user profile.
• Deployed the metadata and other changes using change sets and ANT migration tool.
• Enforced salesforce best practices and developed unit tests to achieve good coverage for the apex classes.
• Used SOQL & SOSL queries for data manipulation within the governor limits.
• Created junction object, master-detail and lookup relationships to satisfy the business needs.

Environment: Salesforce service cloud, Apex classes, CSS, JavaScript, JQuery, triggers, visual force pages, Data loader, Workflow & Approvals, Web services, Community, Lightning, Workbench, SOQL, HTML5

Salesforce developer

Confidential, Schaumburg, IL

Responsibilities:

• Involved in setup of the new user accounts and assign profiles based on business requirements.
• Created custom objects, fields, tabs and record types, page layouts to support business functional needs.
• Developed a visual force page for bringing new dealers on board and load all their information into new records in a custom object.
• Created apex triggers to update accounts and contacts upon change of information based on the given criteria.
• Deploying the changes from sandbox to production after validating and testing the data.
• Developed visual force pages using controllers and java script.
• Developed Test classes for maximum code coverage and unit tests along with test scripts for UAT.
• Developed custom reports and dashboards to better visualize the data and report folders to access the necessary reports.
• Worked using agile methodology.
• Created e-mail templates in text, HTML, custom visual force format necessary for application.
• Writing SOQL, SOSL queries to retrieve the required data in triggers and apex classes.
• Incorporated field level security to restrict access to sensitive information from all the users.
• Created business rules to ensure the data integrity and built the approval processes.
• Interacting with business teams to learn more about the issues encountered by the users and resolve them in a timely manner.
• Developed formulas, workflow rules and approval process to automate the quote approval process to send email alerts and update fields according to business needs.
• Provided the sales teams the option of generating multiple quotes and automated the Quote acceptance process.

Environment: Salesforce.com CRM, Apex classes, JavaScript, triggers, visual force pages, Data loader, SOAP,sandbox, web services, security controls, Workbench, SOQL, SOSL, Force.com IDE

Salesforce developer

Confidential, Irving, TX

Responsibilities:

• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, opportunities, Reports, Dashboards.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules according to the business requirements.
• Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Developed various Apex classes and Triggers for different functional requirement.
• Worked on unit testing for the written classes.
• Designed and deployed Custom tabs, validation rules, Assignment Rules, Approval Processes and Auto-Response for automating business logic.
• Imported data in excel sheets to salesforce using data loader.
• Performed Data backup and data cleansing on regular basis to remove any duplicates records.
• Implemented custom Cascading Style Sheets (CSS) for Visual force pages.
• Created page layouts, search layouts to organize the fields in record detail and edit pages.
• Created Workflow rules and defined related tasks, email alerts, and field updates.
• Implemented Pick lists, Dependent Pick lists to customize the objects. Created email templates and inbound emails using Visual Force for clients and customers.
• Developed custom app on salesforce.com platform to enable the sales and marketing team personnel to easily access and share the data.
• Enabled Chatter for the Organization to effectively communicate among the users in the Organization.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.

Environment: Salesforce.com CRM, Apex classes, visual force pages, workflow, approval process, chatter, CSS, security controls, SOQL, SOSL, App Exchange, sandbox.

Salesforce developer

Confidential, Waco, TX

Responsibilities:

• Interacting with various business teams to gather the requirements for CRM implementation.
• Involved in user setup and profile assignment based on the organization hierarchy.
• Developed custom objects, fields, tabs, formulas, validation rules and workflows rules to update the customized fields or send email alerts based on business needs.
• Created master-detail & lookup relationships among the objects to link and reuse the information by the users.
• Configured profile-based IP address, organization wide ip based restrictions and profile based login-hour restrictions.
• Worked with various salesforce standard objects like Accounts, contacts, leads and opportunities and customized them according to business requirements.
• Developed field level security to limit the access to certain fields and record level security access through organization wide defaults.
• Created page layouts and search layouts to organize the fields and custom links on record pages.
• Developed visual force pages using apex standard and custom controllers.
• Completed bulk import and export of data using Apex data loader.

Environment: Salesforce.com CRM, Custom objects, custom tabs, Apex classes, visual force pages, workflow, approval process, sandbox, chatter, security controls, App Exchange.

Salesforce developer

Confidential

Responsibilities:

• Performed the roles of Salesforce.com Administrator and developer in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce.com CRM implementation.
• Created Custom objects, custom fields, Picklist, page layouts, Workflow rules, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages according to application requirements.
• Worked with standard Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards and customized them to business needs.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the organization needs.
• Created public groups to enable the set of users to share or transfer the records seamlessly.
• Maintained user roles, security, profiles, and workflow rules wherever necessary.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex, Visualforce Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services.