SUMMARY

• 8 years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects in SalesForce.com and Java technologies.
• Strong knowledge on Agile (SCRUM), Waterfall Project Execution Methodologies.
• 3+ years of extensive knowledge of Salesforce.com CRM and its Development Life Cycle.
• Implemented Salesforce development cycle covering Sales Cloud, and Service Cloud.
• Experience in customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Customer Service and Support Administration.
• Extensive experience in creating Roles, Profiles, Page Layouts, Record Type, and Assignment Rule, Workflow Alerts and Actions, Reports, Dashboards, Outbound messaging, and Approval Workflow.
• Hands on experience in Administration setup like manage users, Security Controls and Data Management.
• Experience in administration, configuration, implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform.
• Experienced in SalesForce.com Apex classes, Apex triggers, Visual force pages, force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Skilled in understanding and implementing the new Salesforce Lightning Experience.
• Involved in developing Salesforce Lightning Apps, Components, Controllers and events.
• Involved on creating Lightning Pages inside Lightning Community Builder.
• Experience working on Salesforce Community Cloud.
• Extensive experience in developing and deploying custom integration solutions in Salesforce.com
• Proficient in creating/troubleshooting/modifying APEX code and visual force pages.
• Extensive experience in designing of custom objects, custom fields, role-based page layouts,
• Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Dashboards, and Email generation according to application requirements.
• Experience working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex.
• Used Lightning process builder for visualizing and creating automated business processes.
• Maintained Email marketing campaign utilizing salesforce marketing cloud.
• Good understanding of Salesforce Health Cloud.
• Involved in providing Production support post go-live.
• Excellent inter-personal skills and communications.
• Experience on Community Cloud to connect with customers and employees with each other.
• Accustomed to working in both large and small team environments.
• A quick learner to new concepts, Applications and implement them in the project successfully.
• Strong problem-solving, multi-tasking, and organizational skills.

TECHNICAL SKILLS

Salesforce Technologies: Apex, Apex classes/controllers and extensions, Visual Force Page, Triggers, SOQL, SOSL and Web Services Integration using SOAP & HTTPs.

Programming Languages: Apex, Java, C, C++, SQL

Operating Systems: Windows XP/Vista/Windows 10, IOS and Unix

Documentation tools: MS Office, Microsoft Visio

Web Technologies: HTML5, CSS3, XML, JavaScript, JQuery

Database: Microsoft SQL Server, MySQL, Oracle, and MS Access

Web Services: SOAP, REST

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, US

Salesforce Developer/Admin

Responsibilities:

• Working on implementation project based on SFRA framework.
• Worked on Payment integration
• Working on TSD/FSD'S based on client requirements
• Review team member's code and guide them to follow SFCC standards.
• Working on bug fixing throughout site.
• Implemented custom cartridge for FTP/SFTP Transfers.
• Implemented Discount and Membership points calculation.
• Integrated PayPal Integration at cart, payment page.
• Integrated SFMC web service calls throughout site.
• Integrated & customized OMS (Dec Commerce) Integration cartridge.
• Worked on GTM events throughout site.
• Worked on Page designer components.
• Providing technical direction regarding solution design and development for Demandware projects.
• Analyze requirements with Business Analysts and converting them to business rules
• Creating, refining, and implementing organizational design and development standards.
• Discover, architect and design new modules that will replace or add to an existing system.
• Collaboration with other Demandware architects/technical leads across the organization to develop best practices.
• Coaches, mentors, and delegates to engineers to facilitate their development.
• Understand existing system, identify missing gaps, highlight redundancy, shortcomings and build new applications or modules that are robust, efficient, more compliant and user friendly.
• Actively involve and take ownership of continuous research and study on latest developments in the technology and leverage the same for the project
• Collaborate with project manager and design cohesive project strategies to ensure effective collaboration throughout all phases of development, testing and deployment.

Environment: Salesforce.com, Force.com IDE, Apex, Controllers, Triggers, Reports, Dashboards, Sales Cloud, Service Cloud, Data Loader, Validation rules, Workflow approvals, E-mail Services.

Confidential, San Jose, US

Salesforce Developer/Admin

Responsibilities:

• Analyze requirements with Business Analysts and converting them to business rules
• Implement new application enhancements and bug fixes
• Manage Salesforce security including roles, profiles, sharing rules, workflows, and groups.
• Develop Custom business logic using Apex Classes, Controller Classes, Triggers, Components, Visualforce Pages, Web Services and APIs.
• Developed Lighting Components and server-side controllers to meet business requirements
• Create and define workflow rules, time-triggered and related tasks, email alerts and field updates
• Maintain database accuracy and integrity by cleansing and duplicate record management.
• Deploy applications to Production environment using Eclipse and Change sets.
• Implemented Email to lead, Web to lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files
• Create effective test data for unit test cases and develop test methods using Force.Com utilities
• Migrate data from legacy systems to Salesforce and manage all sales related technical resources.
• Evaluate Salesforce latest release and design strategies to resolve technical debt
• Collaborate with project manager and design cohesive project strategies to ensure effective collaboration throughout all phases of development, testing and deployment.
• Developed salesforce Lightning apps, components, controllers, handlers and events in the existing organization.
• Setup, maintain and optimize email Marketing campaign utilizing Salesforce Marketing cloud.
• Developed and executed marketing campaigns using Marketing cloud’s Email Studio.
• Modified existing Approval processes and created Approval steps, which used email alerts and field updates.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Designed the solutions for business and technical requirements by customizing various standard objects of SalesForce.com (SFDC).
• Worked with business owners to understand requirements for Salesforce Marketing cloud application.
• Worked on customization of Marketing cloud and Service cloud - Accounts, Opportunities, Campaigns, Leads,
• Used Copado for migration and back promotion of the functionalities. We used for maintaining task this tool was also linked with the copado and maintain the list of migrated components on the task
• Measure functionalities include Register a bid, bidder, and consignment and also their checklist in which we used custom lightning components
• Worked on classic email templates with merge fields for the various scenarios
• Hands on Experience creating Reports & Dashboards with Lightning Experience
• Created and used different HTML Email templates.
• Implemented Case Assignment Rules to direct the Cases to the Billing Team and also built several List Views for daily Tracking purposes.
• Created many formula fields according to several Business Units reporting requirements.
• Assist with deployments as needed, ensuring that all deployments are running properly. Communicate with necessary teams (developer, creator, project manager, etc) to make sure any failures are being properly handled.
• Responsible for all activities related to Data Loader to perform Inserts, Updates, Deletes and maintain Data Quality and Integrity.
• Created and maintained documentation on processes, procedures, best practices and help related materials for Users according to new developments to the Org.

Environment: Salesforce.com, Service cloud, Force.com, Data Loader, Visualforce, Controllers, Triggers, JavaScript, HTML.

Confidential

Salesforce Admin/Developer

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com administrator in the organization.
• Worked closely with the business users and gathered the requirements for salesforce implementation.
• 100% Lightning Custom Development for service Console included Knowledge, Call Log and live agent.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Customized Company Profile, Page layouts, record types, Security & Access Controls and Communication Templates as per the organization requirements.
• Deep understanding of the Commerce Cloud capabilities.
• Developed several custom reports to better assist managers and report folders to provide report accessibility to appropriate personnel.
• Understand and document use of Salesforce application and services to support client's marketing & communication goals.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Relevant implementation experience with Commerce Cloud.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Created new case records automatically by enabling triggers to process incoming service e-mail requests from customers.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto- Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, field updates and time triggered tasks to implement business logic.
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on changing global picklist value sets and migrated them from one org to the other as per the customer’s requirement.
• Developed and Deployed Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on leads, prospects and contacts.
• Worked on commerce cloud set of capabilities, including marketing, merchandising, content, promotions, customer service, fulfillment, and Artificial Intelligence.
• Created test scenarios on Sandbox environment and used Force.com component development wizard.

Environment: Service cloud, Community cloud, Apex, Salesforce.com, Reports, Dashboards, Email Services, Chatter.