SUMMARY

• Chief Architect of Product and Technology and Services bring more than 24 years of experience in leading Enterprise Architecture solutions & large - scale integrated systems, delivery management, and cloud transformation efforts and teams.
• A visionary Salesforce platform leader holding 18 Salesforce certifications and PMP brings 12 years of Salesforce enterprise-level digital transformation expertise and experience, best practices, and Center of excellence knowledge to meet C-Level executives and organization’s goals, objectives, and return on investment.
• Delivers expertise in budgeting, planning, hiring, and building global teams for products and application development and production operations and support.

PROFESSIONAL EXPERIENCE

Senior Manager/Chief Architect

Confidential

Responsibilities:

• Provide strategic oversight of the solution, design, development, and management of CRM digital transformation programs consisting B2B/B2C, email marketing, lead capturing and scoring, CPQ, Sales and Service and field service, billing capabilities, and setting up Center of Excellence.
• Partner with cross-functional teams to oversee the delivery of enterprise-level programs and engagements to drive client development and revenue growth. Direct the development of Customer-Centric design approach and solutions design, and process automation to enhance the productivity to business users. Build, develop, and lead the team of 10 to 50. Manage $2M to $20M budget.
• Designed and delivered large scale digital transformation for a rental services company from legacy Navision to Marketing, Sales, and Service cloud and enabled advanced Sales life cycle process, reduced time to close from 48 hours to 2 hours.
• Lead the Salesforce platform operating model and Center of Excellence set up efforts for a large-scale Farm loan bank and build the Salesforce Platform Architecture roadmap to reduce the time to implement and streamline the nCino implementation and future enhancements.
• Lead the strategy and solutions for Salesforce Org split for a Communication and Security device organization split and spin the new org with 90 million data.
• Spearheaded the Lighting migration strategy and design efforts for a large Medical device organization with extremely high customizations & code reduced it to under 20% from 75%.

Principal

Confidential

Responsibilities:

• Provide leadership and execute large organization digital transformations and Lighting migrations, communities, and commerce capabilities consisting of Salesforce, Agile PLM, Oracle eBS, and SAP, and other ERP systems.
• Direct the design of an integrated solution approach across the systems to reduce significant time to create new accounts and automate the Opportunity life cycles. Build, develop, and lead the team of 10 to 35. Manage $2M to $15M budget.
• Solution director to global CRM enhancements and regional communities with Order management capabilities delivered the systems with reduced product update time window to 1 hour from 8 hours.
• Solution advisor to top cellular company Salesforce performance and new solution model to address millions of data volumes, process management, and Lightning migration assessments.
• Directed the next-generation capability for a global CRM template to a top filter manufacturing group consists of Salesforce, Oracle eBS, Agile PLM, and Fusion middleware which improves the efficiency of Sales and billing life cycles.

Senior Systems Architect

Confidential

Responsibilities:

• Spearheaded the launch Laureate1 $10 M program for Student enrollments enable Sales cloud capabilities student coordination and community self-serving portals to prospects and students. Lead a team of 9 full-time employees and 15 vendor consultants and implemented successfully on time.
• Provided solution strategy and design to an innovative product pay as you go subscription online post-graduation where students can complete their courses at their speed consists of Salesforce, Heroku, blackboard, and TIBCO. The Heroku platform and Salesforce integration approach to save community licenses cost significantly.

Confidential

Responsibilities:

• Provided strategy and led Salesforce and SAP integration solution delivered in Dell Boomi and custom currency conversion solution designed to a medical device manufacturing company and enabled the integrated Sales lifecycle, revenue, and commission reporting capabilities.
• Directed and lead the integration architecture solution design to integrate Salesforce Service Cloud and CommercialWare for a Seasonal and outdoor clothing company to streamline the customer support process and eliminated swivel chair needs to the support team.
• Led the integration strategy approach and solution design, successfully delivered capabilities for a Product manufacturing company, and integrated multiple ERP systems like JD Edwards with Salesforce with Informatica Cloud. It enabled DSM and Sales agents to manage effectively Accounts and Sales orders, Quota, Forecast, and Cases to meet the monthly and yearly targets.

Salesforce/Integration Architect

Confidential

Responsibilities:

• Providing services to multiple clients like P&C insurance, payroll, Insurance and Investments to lead analysis, solution design and leading development, implementation, enhancements and testing efforts of a Salesforce Service Cloud Integration project utilizing IBM Host and JAVA applications, SAP, Informatica Cloud, and Web services.
• Assessed and orchestrated the delivery of Salesforce sales and service cloud implementations and developed the business roadmap and guidelines for change and created a process to develop a new framework.

Systems architect/Technical Delivery Manage

Confidential

Responsibilities:

• Design, development, implementation, enhancements, and testing of a Data Warehouse and Analytics project utilizing IBM 3090, MVS, UNIX, JAVA, IMSDB, CICS, DB2, COBOL, PL/1, JAVA, JCL, HP Service desk, Informatica, Cognos and Provided federated data to Actuarial application area with 99% accuracy to help and design the insurance products rates and services effectively meet the projected costs.