PROFESSIONAL SUMMARY

• Around 5 years of proficiency in Salesforce CRM and Force.com platform working as a Salesforce Developer..
• E xperience in all phases of Software Development Life Cycle (SDLC) and hands - on experience in Salesforce.com CRM and Force.com Platform as Salesforce Developer and administrator involving in requirement analysis, design, development, implementation & enhancement of projects.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Experience in planning, design and development of migration from Salesforce classic to Lightning.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Skilled in understanding and implementing the new Salesforce Lightning Experience.
• Expertise in working on Web Services, Scheduled jobs and APEX Batch jobs and executed approval processes, e-mail services and workflows via customization. Integrated Salesforce with in-house legacy systems using ApexWeb Services.
• Knowledge in developing Apex code within Governor Limits for SalesForce.com Service Cloud, Sales Cloud .
• Expert in Query language using SOQL and SOSL statements and extensive experience in Data Migration using Data Loader, Import Wizard.
• Expert in SFDC Administrative skills like creating Profiles, Roles, Users, Relationships, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Experience in building reusable UI components and pages with Lightning component framework.
• Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, design of Visual Force Pages, Snapshots, Dashboards and Process builder according to application requirements.
• Proficient in security and sharing rules on object, field, and record level for users in the organization.
• Good development experience with Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service.
• Experience in schedulable Apex classes, Apex sharing rules, Email Services according to the functional needs of the application.
• Ability to write SOQL, SOSL queries across multiple objects within the SFDC database.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile.
• Ability to migrate Meta data between Salesforce environments using Change sets and other tools as needed.
• Experience in force.com Web services API for implementing web services in the application for access to data from different users.
• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Components, Tabs, Custom Objects, Reports, Dashboards, Profiles, Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Extensive experience of using declarative features like validation rules, Assignment rules, Auto-Response rules, Escalation Rules for satisfying complex business process automations.
• Experience of Web-to-lead, Web-to-case, Email-to-case functionality.
• Hands on experience in implementing Security/ Sharing rules, configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different level of Organization.
• Strong knowledge in customized Case Management with Escalation Rules, Workflow, Approval Process, Validation Rules, Reports and Dashboards.
• Experience of Web-to-lead, Web-to-case, Email-to-case functionality.
• In-depth understanding of CRM Business process like Campaign Management, Lead Management, Account Management and Case Management.
• Experience in web technologies like HTML, XML, CSS and JavaScript.
• Efficient team player with excellent analytical, communication & problem-solving skills with ability to work independently as well as in a team.

TECHNICAL SKILLS

CRM Tools: Sales Cloud

Salesforce Technologies: Workflows & Approvals, Report and Dashboards, Custom Objects, Custom Tabs, Fields, Email Services, Workflow, process Builder, Security Controls Apex Language, Classes, Triggers, SOQL, SOSL, Visualforce (Pages and Controllers)

Web Technologies: REST, SOAP API

Data Migration Tools: Apex Data Loader, Import wizard

Version Control Systems: SVN, Git

Other Tools: JIRA, Microsoft Office

Operating Systems: Windows 9x/2000, Windows XP/Vista, Windows 7, Mac OS

PROFESSIONAL EXPERIENCE

Confidential, Pasadena, CA

Salesforce Lead Developer

Responsibilities:

• Working closely with Stakeholders to discern business requirements and critical success factors, guiding architectural decisions, and conceptualizing and communicating alternate solution approaches.
• Working on all phases of development including definition, design, implementation, and testing.
• Interacted with the business users to gather the requirements and documented the requirements with holistic approach. Coordinated with businesses to resolve the issues raised by them when testing out the functionalities.
• Handling Sprint planning, sprint retrospective, story tracking, administration, development, maintenance, and support of Salesforce modules for users through the JIRA ticketing tool and ServiceNow for Change and Incident Management.
• Working and coordinating with onshore/offshore model to deliver the deliverables on time.
• Performing and documented complete QC (Involves testing WF/Batches/High level business flow) to ensure the application adheres to meet the requirement of the Stakeholders.
• Migrating from a Legacy System to modern REST APIs with minimal disruption.
• Creating and managing user accounts and security - including new user account creation, profile and role management, field level security, security controls.
• Creating Workflows, Workflow Actions, Time-Dependent workflows, Process Builder, Approval Process.
• Converting Workflow Rules and Process Builders related to few Objects into Apex Triggers to maximize the performance. Converted Time Based Workflow to batches.
• Developing various Apex Classes, Controllers, Apex Triggers, Apex Test classes and VF pages. Developed and scheduled Batch Classes (Batch Jobs). Used Custom labels, Custom settings and Custom Metadata.
• Following best practices while developing code by considering Governor Limits.
• Creating Reports and Dashboards to provide required information available to the Internal users.
• Using Data Loader and Workbench to insert, update, and bulk import/ export data from Salesforce Objects.
• Gathering business requirements, designing, and implementing business process.
• Participating in Salesforce.com Application Setup activities and created the custom apps to match the functional needs of the organization
• Using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Using SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Migrating code from lower sandboxes to production environment using Change Sets.
• Working on Record Types, Validation Rules, Triggers and Page Layouts.
• Working on S-doc app to generate PPTX and PDF documents from the custom application.
• Creating multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Minimizing code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updating the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Testing apps by appending multiple components to a Lightning Application thereby deployed Application from Sandbox to Production.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST, Workbench, Apex Data Loader, Apex Explorer, Apex, Visualforce, HTML, XML, AJAX, Web Services API.

Confidential

Salesforce Developer

Responsibilities:

• Worked on business requirements meeting and scope of the project, delivered the project functional design document by translating business requirements to system design.
• Implemented service cloud and configured Email-to-Case.
• Worked on Salesforce.com Service Cloud development, customizing the UI, including creation of Custom objects, Page layouts, Custom tabs, Validations to suit to the needs of different business users groups.
• Worked on Service Cloud development including Apex Class, Visualforce, Apex Triggers, Workflows and Approval Processes.
• Created the workflows / approval processes for automated Cases routing and Cases escalation.
• Created and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Implemented various advanced fields like Picklists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, WorkFlows for automated alerts, field updates. Email generation according to application requirements.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created Web Services using SOAP and REST, to integrate data with external systems and web sites.
• Worked in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization. Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Provided support during UAT. Involved in bug fixing and find workaround for the problems which arise in QA and UAT Testing.
• Worked with standard Salesforce.com objects Accounts, Contacts, Leads, Opportunities, and Campaigns.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed APEX triggers, Classes, Test methods & Visualforce pages to implement the custom functionality.
• Customized Reports & Dashboards for business users and managers, developed custom reports.
• Integrated Web Services for extracting data from external systems to display in the pages of Salesforce.com.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Lightning Experience, Lightning Components, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST, Apex Data Loader, Apex Explorer, Visualforce, SOQL, HTML, XML, AJAX, Web Services API.

Confidential

Salesforce Developer

Responsibilities:

• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Created page layouts, search layouts to organize fields, custom links, related lists on record pages.
• Implemented picklists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects and created different users and setting up their roles in organization.
• Created process builder for Leads and Opportunities custom object for the few internal requirements.
• Developed triggers on Leads and Opportunity Objects functionality and have written the test classes.
• Maintained and customized Salesforce.com scopes like users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout to support vital business functions.
• Built custom fields, workflows, and validation rules on Salesforce.com objects
• Troubleshoot user issues and managed incoming tickets relating to field and record accessibility.
• Designed and customized Visualforce pages using controller extensions, custom and standard controllers.
• Developed Apex triggers, classes to achieve user’s desired functionality and wrote dependent test classes.
• Deployed all the classes, triggers, objects, components, pages from sandbox to production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked to retrieve, deploy, create, update or delete customization information, such as custom object definition and page layouts for the organization.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Implemented Security Settings and configured profiles and permission sets.

Environment: Saleforce.com platform, Sales cloud, Apex Classes, Triggers, Visualforce, HTML/CSS, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, SOQL, SOSL, Eclipse IDE Plug-in.