SUMMARY

• Having 12+ years of IT experience with 5+ years Salesforce.com platform as an Architect / Developer, Business System Analyst and Administrator with experience in designing, developing, deploying of Salesforce CRM and building apps based on business processes, 3rd party app exchange products and working across various domains and a variety of projects some of which were full implementations, migrations from legacy to new systems and desktop and web applications.
• Implemented and delivered projects under Agile and waterfall methodologies.
• Experienced in configuration and customization of Sales, Service and Community Clouds by configuring Assignment rules, Escalation rules, Email - to-Case, Web-to-Case and Web-to-Lead.
• Proficient with Salesforce data model and customizing objects, fields, formula fields, rollup summary fields, page layouts, search layouts, creating custom objects and custom Tabs, record types, relationships (Lookup, Master-detail & Junction objects).
• Proficient with Administration setup tasks like creating Profiles, Roles, Users, Sharing rules.
• 3+ year experience with Salesforce APEX - in writing Triggers, apex classes, Visualforce pages and lightning components.
• Experienced in developing Custom Lightning Components, using Standard Lightning Components, building Lightning Apps using Lightning App Builder and Lightning Pages using Lightning framework, aura framework and Lightning Locker Service.
• Experience with Salesforce query language - SOQL.
• Experience in integrating Salesforce with app exchange applications.
• Strong experience with data security by implementing Criteria and Owner based sharing rules on various objects in the organization
• Hands-on experience with declarative programming using Workflow rules, Process Builder, Approval process and actions Field update, Email alert, Create tasks and Outbound messaging.
• Excellent understanding of Org Hierarchy Roles, Profiles, permission sets, Users, object level security, field level security, record level security and sharing rules.
• Strong experience with Force.com migration tool and Change Sets for migrating Salesforce components across various Sandbox and Production instances.
• Created and maintained logical entity relationship diagrams, transformed logical models into physical data models with an add-on experience in writing SQL programming with MS-SQL Server.
• Experience with Data migration and updates using Data Loader and import wizard in Salesforce.

TECHNICAL SKILLS

Salesforce: Force.com, AppExchange, Data Loader, workbench, Validation Rules, Work Flows, Process Builder, Assignment Rules, Escalation Rules, Outbound Messages, Dashboards, Reports, Custom Objects and Tabs, Lightning, Aura, Apex Classes, Apex Triggers, Test classes, Visualforce, Sandbox development and testing, Apex Data Loader, SOQL

Salesforce Integration Tools: Data Loader, Oracle ICS (Integration Cloud Service), Jitterbit

Clouds: Sales Cloud, Service Cloud, Community Cloud

Languages: Apex, JavaScript

Database: Oracle 12c, SQL Server 2014

Web Services: HTML, XML, CSS, JavaScript, WSDL, Adobe Photoshop, Flash, Dreamweaver

Platforms: Windows 10/8/7, Windows Server 2008/2012, OS X

Project & Document Management / Productivity: MS Office (Word, Excel, PowerPoint), MS Visio, Lucid Charts, JIRA, SharePoint, Google Docs, Office 365.

Methodologies: Agile SCRUM, waterfall

PROFESSIONAL EXPERIENCE

Salesforce Architect

Confidential, Louisville, KY

Responsibilities:

• Participated in requirements gathering workshop and interacted with key business stakeholders and users to support the implementation.
• Interacted with various business users to gather the requirements, documented the requirements, and developed design documents to suit business needs.
• Lead and Solution Architected the solution and developed the Solution Design Document.
• Worked with the offshore team to design and develop the proposed solution and resolve issues as well as testing and documentation.
• Worked with Assignment rules, user creation, salesforce custom fields creation, process builder, apex class, test class, workflow rule and field updates.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options.
• Created Custom Fields, Custom Reports, Triggers, Field help, Custom Formulas and Field History Tracking.
• Used Master-Detail relationship, Lookup relationship, Lookup filters, Roll-Up Summary in master detail relationships.
• Created Workflows rules with field updating actions and validations.
• Created complex Validation rules based on business requirements.
• Created Profiles, Permission Sets, Sharing rules, public groups and Apex Managed Sharing.
• Created Apex classes, components and triggers with minimum 90% code coverage using test classes for both positive and negative cases.
• Developed Custom lightning components and controllers for Apex for Customer and Partner online loan application process and dashboard views.
• Worked on lightning components, event registration, handlers for performing business logics and actions.
• Using Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
• Carried out minor declarative changes and took the responsibility to manage releases into the production.
• Designed and deployed applications as per the Sprint/Iteration schedules.
• Used SOQL & SOSL, Salesforce Platform, Workbench, and Developer consoler for development and testing work
• Led on the Live agent implementation project as Solution Architect and Lead for offshore team.
• Worked as a liaison between onshore and offshore team.
• Attended Daily touch base call with Salesforce Customer Success manager, Client manager and offshore team and alternate day Client Standup meetings and additional meetings with Offshore and onshore teams as applicable.

Environment: Saleforce.com platform, Apex Language, VF (Pages, Component & Controllers), Salesforce Data Loader, Security Controls, HTML, Java Script, Java, Sandbox, VSTS / Azure Devops, Git, Eclipse, Windows, Lightning, Community Cloud, Sales Cloud, Visual Force

Salesforce Architect

Confidential, Dallas, TX

Responsibilities:

• Gathered requirements from business, marketing and technical stakeholders from requirements gathering discussions, workshops and meetings.
• Worked on Apex Class and Lightning Component modifications to enhance existing functionality.
• Worked on Managed Package Installation and post-install support for clients.
• Documented and trained on entire solution to the client in user-friendly format with screenshots - Design document, user guide, and artefact (component list) for run team to perform their activities with the Managed Package Application.
• Conducted Demo with Managers to showcase developed functionality enhancements for Business Demo.
• Regularly met with key stakeholders from the business and teams and discussed progress as well as impediments and requirements grooming/clarifications, as well as refinements.

Environment: Sales Cloud, Service Cloud, Developer Console, Lightning, Salesforce Classic, VSCode, Eclipse, Force.com IDE, STS, ApexUnit, SonarApex, Jenkins, Workbench, Agile Central.

Salesforce Lead Developer / Architect

Confidential, Chicago, IL

Responsibilities:

• Gathered requirements from business, marketing and technical stakeholders from requirements gathering discussions, workshops and meetings.
• Developed high level technical and functional solution documents and documented all the requirements gathered.
• Worked on Classic to Lightning Migration Impact Analysis, Rollout plan and implementation.
• Prepared Architecture and Requirements Documents for Service Cloud Org Implementation, including but not limited to Service Console, Email to Case, Web to Case, Case Management including Queues, Assignment rules, Approval Processes, OmniChannel, Live Chat Agent, Case Teams, Entitlements and Milestones.
• Architected Integration Solution between legacy system and Salesforce using REST API.
• Developed and Debugged new and existing LWC (Lightning Web Components) and Aura Lightning Components, Apex Classes, Test Classes and configurative functionality.
• Led and oversaw the development of several Apex Classes, Test Classes and Lightning Components to support various business processes and functionality.
• Performed review of existing setup, gap analysis, best practices on Account & Opportunity Teams implementation.
• Documented Initiatives, Features and User Stories in Salesforce based Tool and in Agile Central (rally).
• Participated in PI (Program Initiative) meetings and various agile ceremonies.
• Participated in Daily Stand up meetings with internal client team, Daily Standup and Design call with offshore team which I led, Client and stakeholder meetings, Knowledge Transfer meetings with client for implementation partner transition, doing demos for business.

Environment: Sales Cloud, Service Cloud, Developer Console, Lightning, Salesforce Classic, VSCode, Eclipse, Force.com IDE, Workbench, Agile Central.

Salesforce Developer

Confidential

Responsibilities:

• Performed the roles of salesforce.com Analyst and Administrator in the organization.
• Involved in salesforce.com set up activities and customized the apps to match the functional needs of the organization.
• Developed and maintained customizations using declarative functionalities of Sales force including Public groups, Permission sets, Reports, dashboards, Workflows, Approval Processes, Process Builder, Validations, and Custom Permissions.
• Administered, configured, maintained user profiles, roles, assigning Permissions and generating security tokens.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created views and store procedures to extract data from Siebel standard procedures.
• Involved in Maintaining user roles, security controls, profiles and workflow rules.
• Demonstrated ability to effectively work in team environment with varying skill set levels.

Environment: Salesforce.com platform, Siebel CRM, Pages, Data Loader, Workflow & Approvals, Reports, SOQL Custom Objects, Custom Tabs, Email Services, Security Controls.

Salesforce Developer

Confidential

Responsibilities:

• Interacted with various business users to gather the requirements, documented the requirements, and developed design documents to suit business needs.
• Assisted the Lead / Solution Architect in developing the Solution Design Document.
• Created custom applications on Force.com Platform for multiple business requirements.
• Created a user interface for custom applications using the Custom Objects, Custom Tabs, Page Layouts, Record Types and Customization options.
• Created Custom Fields, Custom Reports, Triggers, Field help, Custom Formulas and Field History Tracking.
• Used Master-Detail relationship, Lookup relationship, Lookup filters, Roll-Up Summary in master detail relationships.
• Created Workflows rules with field updating actions and validations.
• Created complex Validation rules based on business requirements.
• Created Profiles, Permission Sets, Sharing rules, public groups and Apex Managed Sharing.
• Created Apex classes, components and triggers with minimum 90% code coverage using test classes for both positive and negative cases.
• Created Visualforce pages to override the standard functionality in customer portal.
• Created lightning app for the user to create order and add line items.
• Worked on lightning components, event registration, handlers for performing business logics and actions.
• Using Data Loader for insert, update, and bulk import or export of data from Salesforce Objects.
• Carried out minor declarative changes and took the responsibility to manage releases into the production.
• Designed and deployed applications as per the Sprint/Iteration schedules.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Apex Class, Apex Triggers, Data Loader, REST, SOAP, HTML, Java Script, Eclipse IDE.