SUMMARY

• 16 years of total eperience in analysis, design, development of various Client / Server applications and managing teams of various sizes. Salesforce Consulting & Implementations, Business Process Re - engineering, System Analysis & Design/Salesforce Configurations, Project/Delivery Management & User Trainings.
• Worked with Salesforce Expert Professional Services for many years.
• Designed and developed some of the big Salesforce Implementations.
• Salesforce Legacy System Integrations.
• Done over 10 migrations from professional to Enterprise Edition with huge user base.
• Salesforce.com Implementation for various clients.
• CTI integration with Salesforce.
• Expertise in rolling out CRM systems across varied business processes.
• Pre-Sales Support, including POCs, Project Estimations & Implementation Plans.
• Business Process Understanding & Product Fitment
• CastIron, Relational Junction, StrikeIron, SilverPop, Hubspot - Salesforce Integration.
• Migrating huge data from different systems to Salesforce.
• Goldmine, ERP, various legacy migrations to Salesforce.
• Estimation of projects, response to RFP.
• Managing and performance monitoring of the team.
• Experienced in entire software project life cycle, diagnosis and resolution of problems in web applications.
• Excellent communication and team skills
• Managing end-to-end Salesforce.com Implementation engagements across industry verticals.

TECHNICAL SKILLS

Salesforce.com: Force.com Web Services API, S-controls, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse plungins, Force.com IDE for Eclipse, Apex deployment Tools, Ajax Toolkit for S-control, SF Explorer, Data Loader, CTI, Salesforce.com customizations like Workflow Rules, Record Type, Role Hierarchy, Custom objects, Page Layouts.

Language: Java 2.0, J2EE, JavaScript, HTML, DHTML, SQL/PL/SQL

RDBMS: Oracle 9i/8i/ 8.0/7.0, SQL Server 7.0, DB2, Erwin 4.0

GUI and Tools: Visual Source Safe, Visual Café, JRUN, SOAP, Eclipse, Visual Age for Java 4.0, WSAD 5.0

Version Control: Microsoft Visual safe source, Clearcase

O/S: Unix Sun Solaris 2.7, Unix AIX, Windows NT 4/95/98/2000/XP.

Industry Experience: CRM, IT Solutions, International Organization, Financial, Government.

PROFESSIONAL EXPERIENCE

Sr Salesforce Consultant

Confidential

Responsibilities:

• Caterpillar - Custom Sales cloud implementation. (Client of NTT Data)
• Massachusetts DOE - Custom Sales cloud implementation.
• DC Government - Custom Sales cloud implementation.
• DentaQuest - Custom Sales cloud implementation.
• Fidelity - Custom Sales & Service cloud implementation.
• Terminix - Developed custom solution using Apex.
• Xerox Corp - Developed custom solution using Apex.
• Alliance Bernstein LLC - Developed custom solution using Apex.
• Sysco - Developed custom solution using Apex.
• Blue Shield of California - Developed custom solution using Apex.
• Service Master - Developed custom solution using Apex.
• Avon Cosmetics - Developed custom solution using Apex.
• Convergys - Implemented the service cloud with knowledge management and other features.
• NYC Schools (DOE) - Developed custom solution using Apex.
• Bank Of America – Developed custom solution using Apex.
• Citibank – Developed custom solution using Apex.
• First Church of Christ, Scientist – Developed custom solution using Apex.
• SunTrust Bank - – Developed custom solution using Apex.
• GE Intelligent Platform - – Developed custom solution using Apex.
• GE Capital - – Developed custom solution using Apex.
• Protector & Gamble – Developed custom solution using Apex.
• The Hartford Insurance – Developed custom solution using Apex.
• Sungard Consulting – Developed custom solution using Apex.
• Avaya Communications – Enhanced the existing functionality with more features.
• Schwab Investments – Implemented Customer Portal.
• Research in Motion – Implemented Partner Portal.
• MyHollister.com – Developed integration with Web Services API.
• This organization is mainly into business of manufacturing and distribution of various networking products.
• We are implementing the Sales & Marketing. I am responsible for the overall design and development. I have integrated Relation Junction, StrikeIron and SilverPop with inhouse legacy systems.
• Responsible for business analysis & requirement understanding, solution designing & data modeling, SFDC setup & configurations, data migration as well as conducting end-user trainings.
• Custom development using Apex and VF
• Anything that involves Salesforce.

NIIT Technologies Technical Architect

Confidential

Responsibilities:

• Pre-sales initiatives including RFP/RFI responses, project planning, POC’s/mock-ups, resource/cost estimates etc. for prospective customers.
• Design the solution and get the acceptance from the client.
• Data Migration from PeopleSoft to Salesforce.
• Estimation and response to RFP’s for different projects.
• Handling production servers directly in case of emergency.
• Extensive experience in development of reusable enterprise systems and various web applications using JAVA and J2EE technologies like JSP, Servlets, JDBC.
• Well experienced with visual rapid application development tools like Eclipse, JBuilder, JDeveloper.
• Experience in connectivity of Salesforce with Oracle 9i database.
• Strong exposure and understanding of business strategy planning and implementation.

Environment: Java, J2EE, Servlets, JSP, SFDC API, S-control, My-Sql, HTML, JavaScript.

Confidential, Kansas City, MO

Systems Engineer

Responsibilities:

• Designed J2EE based multi tier and multi threaded architecture based on the input from business users and keeping in mind scalability and modularity of the system.
• Designed front end using JSP and JavaScript keeping in mind business rules and existing site.
• Stored procedures and packages were used at the back end.
• Interacted directly with business users for specifications and acceptance.
• Responsible for resolving cross browser issues.
• The application was running on IBM WebSphere 5.0 and IDE used was WSAD 5.0.
• Designed the application using Rational rose.
• Integrating application with third party vendors like CBS Market Watch Inc.
• Developed PL/SQL procedures, packages, cursors and triggers.

Environment: Java, J2EE, JSP, Enterprise Java Beans (EJB), JDBC, XSL, XSLT, DOM, HTML/DHTML, JavaScript, Web Services, Singleton, DAO design patterns, Websphere 5.0, Visual Age for Java 4.0, WSAD 5.0, ANT, SOAP, Unix Shell scripts, Lotus Notes, Rational Rose, UML, Erwin 4.0, Fixed Income, Oracle 8i, PL/SQL, Unix Sun Solaris OS 5.6/5.8, Window 2000.

Confidential, Washington DC

Sr. Software Analyst

Responsibilities:

• Part of design and architecture team. We used rational rose for design the application.
• Responsible for coding and implementing many modules namely E-Publish, Site Manager using J2EE. Also coded widgets, templates that were the heart of the application.
• Lead offshore team of 10 people.
• Responsible for resolving cross browser issues.
• Involved in complete life cycle of the application.
• Developed Oracle stored procedures, packages and triggers for the application.

Environment: Java, JSP, XSL, XSLT, DOM, IBM Websphere 5.0, WSAD 4.0, Rational Rose, UML, VSS.

Sun Microsystems, Newark, CAProgrammer Analyst

Confidential

Responsibilities:

• Analysis of business requirements and existing SCM system.
• Responsible for the whole application, design, and development and testing.
• Design and development of framework for the application.
• Developed front end using JSP and JavaScript.
• Performed data handling in Oracle ERP database, which needs to be updated every day using Information Highway.
• Developed Oracle PL/SQL procedures, packages, cursors and triggers.
• Developed module (Report and Upload), which includes report framework and coding of all reports.
• Wrote shell scripts for formatting the data sheets from sun users to format required by upload for the application.

Environment: JSP, JavaBeans, EJB, HTML, CSS, Weblogic DBServer, JRun2.3.3, shell script, Solaris 2.7.

Confidential

Exam Online system

Responsibilities:

• Responsible for coding Servlets that dynamically generated the HTML pages based on the request.
• Responsible for customizable setup of labels used in the screens and the IP address of the database at the time of setup.
• Understanding of the project from Functional as well as Technical point of view.
• Analysis and Design of application using Rational Rose.
• Also responsible for preparation of test cases and test plans for integration testing.
• Involved in Unit Testing, System testing.

Environment: Java Servlets, IIS 4.0, Swing, IBM WebSphere, Rational rose, Dreamweaver, RoboHelp, Visio 6.0.