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Application Support Supervisor Resume

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SUMMARY

  • Lead and direct all phases of assigned cross - organization or business unit projects with demonstrated proficiency in all project management areas in accordance with accepted project manager standards in the industry.
  • Oversight, and management responsibility (including performance mgmt. and reporting) for a portfolio of small to large size projects in support of organization goals and objectives. Identify key stakeholder project specific objectives and requirements. Ensure assigned individuals are executing the identified and assigned tasks and providing appropriate tracking and reporting per plan.
  • Provide in-depth analysis of project culminating with lessons learned and historical reports for incorporation into future project plans. Provide assessment of team performance to the appropriate managements. Develop solutions to complex problems that require ingenuity and innovation.

TECHNICAL SKILLS

  • Project Management Certification
  • Technical Manager
  • Stakeholder Relationship Management
  • Communications (all levels within the organization)
  • Planning/WBS
  • Resourcing (Labor and materials)
  • Budgeting (Multi-million-dollar budgets)
  • Process Mapping
  • RAIC Management (Responsibility matrix; Responsible, Accountable, Informed, Consult)
  • RAID Management (Risk, Assumptions, Issues Dependencies)

PROFESSIONAL EXPERIENCE

Application Support Supervisor

Confidential

Responsibilities:

  • Support Manager for annual security patching of Oracle Financial ERP system.
  • Assigned and monitored service requests for Oracle ERP Support Team.
  • Planned and facilitated recurring meetings with Business Leaders.
  • Service Now case management

Project Manager

Confidential

Responsibilities:

  • Program Manager worked with senior leadership to maintain technical roadmap for global initiatives.
  • Multiple full life-cycle implementations of On-premise and Cloud based applications.
  • Facilitated multiple feasibility studies resulting in approved funding for new technology solutions.
  • Process re-engineering to map future state for globalized standard business processes.

Project Manager

Confidential

Responsibilities:

  • Deliver technology and business process services.
  • Full life-cycle implementations for ERP business solutions for finance and human resources.
  • Pre-sales team member for RFP preparation and presentation.
  • Identified and managed project resources for functional and technical teams.
  • Defined and monitored multiple project schedules and costs.

Project Manager

Confidential

Responsibilities:

  • Deliver ERP technology and business process services.
  • Member for Task Force leading initiative to select and implement global system with integration to third party payroll providers.
  • Oracle lead for upgrade from Release 11.5.10 to Release 12
  • Lead cross-functional project teams for system conversions, acquisitions and ramp-ups.
  • Document business processes current state and prepare recommendations for improvements.
Confidential

Independent Contractor

Responsibilities:

  • Integration and implementation expert for ERP Financials, HR and Payroll.
  • Pre-sales team member for RFP preparation and presentation.
  • Identify and manage project resources for functional and technical teams.
  • Define and monitor multiple project schedules and costs.
  • Architect automated solutions for costing and financial reporting.
  • Engineer business processes to maximize software seeded functionality and automate solutions for accounting, finance and payroll.
  • Wrote SQL scripts for Oracle EBS databases and Microsoft SQL Server databases. Query tools used; TOAD, SQL Developer, SQL Plus, SQL Server.

VP of Oracle Consulting

Confidential

Responsibilities:

Led project team at City of North Las Vegas to re-engineer business processes to be in-line with Oracle ERP upgrade and additional ERP product implementations for Finance and Human Capital.

Director of Global HRMS Systems

Confidential

Responsibilities:

  • Managed internal system support team delivering projects, production support and system enhancements. Program Manager overseeing multiple project managers during global deployment of Oracle HCM products with multiple legislation, currencies and languages. Regional support centers for 24x6 global user support utilizing call center technology.

IT Manager for Corporate Systems

Confidential

Responsibilities:

  • Manage team of project managers and developers responsible for delivering projects, production support and system enhancements for Oracle Financials and Oracle Payroll. Lived and worked in Hong Kong to manage Oracle Finance deployment for multiple countries in Asia Pacific.

Oracle Consultant

Confidential

Responsibilities:

  • Implementation Oracle Payroll R11, first install to go live globally.

Staff Accountant/Oracle System Administrator

Confidential

Responsibilities:

  • Shared Services Center for 16 insurance companies including Anthem (formerly Confidential ). Member of Oracle Financials implementation team. Post go-live role as System Administrator and Financials support for AP, AR, FA, GL, HR, financial reporting.

Accounting Manager

Confidential

Responsibilities:

  • GL journal entries, bank reconciliations, financial reporting, assist with budget preparation and monitoring.

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