TECHNICAL SKILLS:

Microsoft Office: MS Outlook, MS Word, MS PowerPoint, MS Excel, MS Access, PL - SQL, SQL Developer, Internet Explorer, Taleo

Software/Tools/ERP Systems: ARIBA, ARIBA Pro Invoice, Clarity, SAP, HRMS/Oracle Financials, OBIEE (BI), iRise, TFS (Agile), Adobe Reader 9 (Adobe PDF), Right Fax Account Management, Crystal Reports (Direct Connect), Siebel, CSTW (Dispatch Form), Lotus Notes, SharePoint (Shared Drives and Documents), Universal Procedure Documents (UPDs), XTRAC, DBCS, BAM, CASPER, Lawson, Omni Pay, File Processing, Toad, Putty, IVRS Support Log, PRISSM Administration (Support/Alert Log), Cascade (CTMS), IWRS Portal Login Access, Lawson, IP Softphone 2050, Microsoft Lync, SnagIt, System Dashboard, Database Management System Software (Multiple), Informational Technology (IVRS/IWRS/Servers/Unix), Command Prompt (IWRS Data-Load Process), Documentation with Sponsors, Global Clinical Supplies, Clinical Trial Managers, Clinical Monitors, Drug Shippers (Depots), Study Designers, and Developers in order to build System Design Specifications/Support Directives/User Guides, Diagnostics and Troubleshooting System Issues, Incident Management, Problem Management, Change Management, Operations Management

PROFESSIONAL EXPERIENCE:

Confidential, Durham, NC

Sr. Project Coordinator

Responsibilities:

• Lead and facilitate activities of interdepartmental groups (12 DBAs, 12 Developers, 8 QAs, 10 Product Managers/Owners, and suppliers to ensure that pre-determined specifications and timelines were being met.
• Identify process improvement opportunity and work with appropriate parties in applying process improvement strategies to project resource and materials, deployment schedule and/or work plan strategies (Scrum methodology/Tables).
• Assist with troubleshooting, application support and logistics to ensure customer readiness for systems deployment.
• Responsible for project schedule as reflected in Project Plan, escalating to appropriate management when there are delays in items.
• Provide mentoring as well as functional and technical direction to Field System and Support Specialists (Laptop builds, DNS, DHCP, TCP/IP).
• Manages and develops teh scope of teh plan; along with change controls and objectives to ensure all expected deliverables are met during teh daily stand, sprint planning meetings, and demos.
• Participate proactively in developing and maintaining team standards, tools, and best practices.
• Assists in teh development and maintenance of project schedules by negotiating with team members to identify key milestones, project activities, dependencies, risks and timelines.
• Reports project status to Department Manager a regular basis. Assist management through teh project phases, and ensure steering committee members are prepared for meetings and gate reviews.

Confidential, Cary, NC

Project Manager

Responsibilities:

• Coordinates vendor management activities across teh EAD Project Portfolio, with other Project teams; along with data governance decision-making and requirement gathering for enhanced productivity (Scaled Agile Framework (SAFe) modeling for Agile Software Development/Schemas).
• Developing and automating improved processes for billing purposes to be leveraged across Enterprise Application Development (Identity and Access Management).
• Manage and analyze monthly Accruals and other related financial impacts within Clarity, POAP Query Reports (Oracle-BI Publisher), SAP (Oracle Financials/Payroll), SharePoint and PMO experience, while reporting to teh Finance Controller.
• Organizing and validating teh accuracy of teh GOSC Finance Team (10 Offshore Associates), while communicating teh financial reports (Tax & Treasury Functions) to teh Controller by month-end.
• Portfolio Management over teh Global Employee Benefits, with extensive knowledge in importing data in systems/tools to report directly through spreadsheets and work-flow charts.
• Create and maintain status reports, program level deliverables for projects and development plans of actions within teh portfolio to identify issues along with resolution.

Confidential

Enterprise Infrastructure Architecture

• Managing monthly, quarterly and annual data models for reporting within a cycle within an IT portfolio.
• Support, interpret and analyze portfolio and governance decisions that impacts budgets, forecasts and other related financial impacts (Activity Phases, Direct Expenses - G/L, Purchase Orders/Invoices) with cost well over $2M plus in project cost.
• Participate on cross-functional teams and provide input to make decisions regarding enterprise portfolio governance, best practices and tool utilization (Time, Quality, and Cost).
• Analyzed and recommended course of action regarding project issues/concerns, implementation plans while escalating risks and issues to senior leader as needed.
• Responsible for identifying and organizing resources associated with teh implementation of new technologies or teh expansion of existing technologies (SAP Payroll, Resources / Time/Material and Onshore/Offshore, scope timelines / Agile or Waterfall) spend and trends for multiple projects.
• Proactively identify cost savings opportunities, make recommendations/ implement solutions to streamline operations while reducing overall risk to Enterprise.
• Provide financial tracking and control for hardware/software purchase transactions and ensure proper cost center and general ledger classifications in coordination with Procurement and Finance Teams.

Confidential, Morrisville, NC

IRT Systems Support Analyst

Responsibilities:

• Ability to use OS and perform routine monitoring and maintenance tasks and change controls.
• Utilized ticketing system to track support calls and other daily support tasks.
• Performed day-to-day diagnostics and troubleshooting of system issues within timely manner.
• Understanding of software development and testing processes, including internet tools for resolution (JIRA ticketing backlogs within iterations and releases).
• Loaded, updated, and reviewed data change requests primarily for end user support.
• Ability to create support documentation for use, while updating correction needs of any deficiencies.
• Led Kick-off Meetings, Go-Live Dates, and performed project closeout, including Lesson Learned activity.
• Project coordination of teh timelines/deliverables and business development with Senior Executives, CTMs, Sponsors, and CRAs (along with teh clinical sites) on Data Change updates through teh software implementation of EDMS, CTMS (also called CDMS), EDC, and teh interfaces (data loads, tables and schemas).
• Performed off-hour change controls and troubleshooting issues for users.

Confidential, Raleigh-Durham, NC

Financial Business/Data Analyst

Responsibilities:

• Processed Billing Collections for US & Global Companies in teh Financial Analysis Department (from S. Africa, London, Japan, Tokyo, Sydney, Italy, and many more countries).
• Updated and Removed Products and Services upon request through Ticketing System for quality.
• Maintained servers and applications for validation due to usage volume and productivity for teh client’s billing purposes and financial statements.

Confidential, Cary, NC

Project Manager

Responsibilities:

• Developed national and international associates on client interaction and protocol (12 Offshore Associates).
• Coordinated Account Receivable & Payable checks for clients and beneficiaries for clients like Bank of America, Teh Hartford, ABB, and BASF (SAP and HRMS Oracle Financials).
• Subject Matter Expert on performed Pre- and Post-Payroll Run Validation Audits for multiple Large Market Payroll clients covering $1.9 Billion of monthly payroll for Bank of America, Teh Hartford, ABB, BASF, and Visteon.
• Collaborated in several “Punch List” Process Improvement Project line items with Systems and Operations partners by defining audit requirements, testing and providing feedback to Systems as automated reports were recorded to remove non-value-added steps and reduce reporting of false positives by as much 98% for Bank of America & Teh Hartford (Analyzed/Validated Reports for improvement).
• Maintained payroll and processed transfers via ACH & ARP Bank Files for clients like Bank of America, Teh Hartford, ABB, and BASF (Direct Deposits/Check Issues) to disburse out for their employees.
• Modified and developed reports for Order Management (Single Client Feeds and Schemas), Finance, Payables, Receivables, Manufacturing, and Inventory using PL/SQL, Taleo, Lotus Notes, and HRMS Oracle Financials.
• Coordinated research across corporate divisions to resolve escalated client (Fortune 500) issues.
• Audit and reviewed automated and manual benefit calculations for clients like Rush Medical, Bimbo Bakeries, Teh Hartford, and PepsiCo (Actuarial Workbooks/MS Access/MS Excel/SQL Queries).
• Processed and verified teh accuracy of outgoing literature (DBCS/BWS/PSW/XTRAC/OmniPay).
• Analyzed/Gathered portfolio results and business requirements for Rush Medical, which included benchmark planning, UAT and Go-Live expectations (Project Management for Straight through Process for Automated Calculations Project).
• Identified negative client service trends to improve divisional Service Level Agreements (UPDs).
• Developed functional specifics for bug fixes, troubleshooting problem areas, software enhancements and status reports for project teams.
• Participated in implementing and refining corporate policies and procedures (Improved processes/documents).

Confidential, Raleigh, NC

Assistant Branch Manager

Responsibilities:

• Supervised a staff of 6 employees in teh daily running of operations at largest branch in North Carolina.
• Effectively increased sales by marketing Enterprise to its potential in revenue by $50K.
• Maintained employee daily schedules, and approve employee individual time sheets (ADP).
• Analyzed reports for cost efficiency and for teh operations of car fleet (90-day report for Claims/Insurance payments).
• Evaluated and improved KPI’s on teh branch for client retention and/or satisfaction (Recruitment and Risk Metrics).
• Set up corporate accounts after meeting with business clients and assessing their rental needs.
• Managed and maintained our business clients by insuring their continued satisfaction.
• Marketing and presenting our service to businesses, while growing our client base.

Confidential, Raleigh, NC

Financial Service Rep

Responsibilities:

• Created and managed new accounts and processed all account changes necessary.
• Processed loans and managed mortgage escrow accounts (Credits/Debits).
• Provided outstanding customer service and cross sold services to customers.

Confidential, Lynchburg, VA

Technical Trainer

Responsibilities:

• Trained 20 new representatives per session on specific company programs and government policies/procedures such as: SOX404 and Corporate Compliance and many other job-related informational technology reporting software and databases (IT).
• Managed and set project expectations with team members and other stakeholders on a continually basis.
• Accomplished KPIs/CPIs that was above teh client recommendation consistently (Track project milestones and deliverables).
• Implementation of software and database documents and course instructions for class outline of job responsibilities to work with IT, Engineers, Help Desk, and Forecasters (Quality Assurance).