SUMMARY:

• Senior technologist experienced in all aspects of the Salesforce platform including scoping solutions, fit - gap business analysis of requirements, development, implementation and support. 8+ Years of experience in the Salesforce.com CRM Platform both as Architect
• Administrator and Developer in Salesforce.com. Strong experience with Salesforce integrations. Experienced working as a trusted advisor to customer C-level executives, business SMEs and blended teams.
• Broad experience and knowledgebase of Salesforce related integrations, products and features. My signature strengths are matching appropriate platform features to business requirements
• Solution architecture and governance of Salesforce development teams and processes.. I also have a keen ability to mentor and develop technical staff.Skills

TECHNICAL SKILLS:

Salesforce/ Technologies: Apex, Visual Force (Pages, Components, Controllers, Tabs), Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Security Roles, Profiles, Permission Sets, Dashboards, Reports and Web Services Integration using SOAP & HTTPs.

Development Tools: Code Eclipse, Force.com Eclipse IDE, Force.com Explorer,Force.com Migration Tool, Developer Workbench, Mavens Mate, Force.com IDE, Developer Console, SOQL Explorer, Aside.io Page Editor, Schema Designer, Dataloader, VisualFlows, Query Plan Tool, Site.com Studio Data tools ERWin, Import Wizard, Dataloader, Dupeblocker, Demandtools, Jitterbit, Dataloader.io, Salesforce for Office (Salesforce for Outlook, Excel Connector, TOAD) Other SCM( GitHub, Subversion, CVS, Clearcase), Build (Ant, Jenkins)

Salesforce Apps: Chatter, Sales Cloud, Service Cloud, Heroku ExactTarget, Pardot, Marketo, Radian6

Integration, COTS: Informatica Cloud, PowerCenter, IBM CastIron, Dell Boomi, DemandTools, Jitterbit, Dataloader.io, DBAmp SOA/Web Services TIBCO, IBM SOA, Oracle Fusion, Service Oriented Architecture (SOA), Web Services REST/SOAP; Rest - API, XML-API integration; SOAPUI Tool

Frameworks/Tools: Node.js, Angular.js, jQuery, Bootstrap Wireshark, Ethereal, Reflector

AppExchange: Docusign, Conga Composer, MailChimp, Apptus CPQ, Vana Timesheets, zPaper, zFax, ConcurForce T&E, Corvisa, iSell, Cloud9, data.com, Tableau, CVent

Languages/Web: Apex, Java, JSP, PHP, C, C++, Java Script, SQL, XML, jQuery, CSS, HTML, XML, DHTML, Perl

Database: Oracle 9/10/11g, MS SQLServer, MySQL, DB2

Testing tools: Selenium, Win Runner, Quick Test Professional, Load Runner, Test Director, Quality Center

SDLC: Agile/SCRUM Lifecyle, Unified Modelling Language (UML), Use cases, Event Sequence & Use case diagrams, Class diagrams, ER Diagrams, MS Project, JIRA, Subversion, GITHubOperating Systems Windows 98/NT/XP/Vista/Windows7, Unix (Solaris, HPUX,AIX)

J2EE Platforms: JBoss, Tomcat, Oracle iAS, and WebSphere

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Salesforce Architect/Developer

Responsibilities:

• Lead Architect working in the Salesforce Center of Excellence. Defined development standards, instituted lifecycle governance processes for solution validation, design and code reviews. Induct tools into the Salesforce environment - AutoRabbit, Subversion, Ciphercloud Gateway.
• Built integrations from Salesforce to several on-premise/off-premise applications including Broker Express, Employer Portal Group, Sharepoint FileConnect, FileNet, ServiceNow, Trizetto Facets.
• Lead Architect for Service Cloud implementation for the Small & Mid-Market segments service cloud. It is used by internal CareFirst reps to support Broker Agency case management. Oversee the planning and implementation of multiple channels - Phone,Web,Communities, Mobile; service level multiple Queues, Assignement & Escalation rules; Integration strategy with on-premise Trizetto Facets and ServiceNow instances; Design reports & dashboards for service KPI metrics. Architect branded responsive UI for Salesforce Communities Case management; Knowledge; Service Console and Case deflection with Suggested articles.
• As lead Salesforce architect, planned, designed and implemented several modules using Out-of-the-box (OOTB) Point&Click and custom Apex-Visualforce-SOQL modules to support sales division for 51+ and 2-50 business segments.
• Design and implemented custom integrations between Salesforce and CareFirst Tier-1 business applications used for processing Health plan enrollments. Design and implementation of 2-way SSL authentication based web service integrations from Salesforce to CareFirst Broker Express, EmployerGroup Portal applications. Integrated with infrastructure including TIBCO-BusinessConnect, BusinessWorks, Pega, Amberpoint, IBM WebSeal. Resolved several integration issues working with infrastructure teams to perform tracing, instrumentation and tracking down root causes.
• Supported early stage evaluation and due-diligence for implementing Salesforce Communities and Salesforce Marketing Cloud as internal SME to evaluate vendor offerings and capabilities.
• Design and implement several custom page layouts using Page Editor and Visualforce in combination with JavaScript toolkits jQuery etc.
• Implemented automation of several previously manual standard operating procedures (SOPs) for data imports of external system feeds. Develop several batch processes for processing monthly enrollments and broker activity data feeds from other Tier-1 business applications (Facets, NASCO, Luminix etc). Setup Informatica ETL scripts to import data. Automated manual SOPs using Ant, Batch, Custom Visualforce and Controllers.
• Lead development and performance optimization of Standard and custom VisualForce reports that handled over 2.5M records. Analyzed Query Plans using Query Plan optimizer to performance tune report SOQL, created custom indexes and worked with Salesforce Tier3 engineers.
• Plan and implemented Org migration based on Salesforce North America POD instance split involving assessing hardcoded server references; custom links; bookmarks, web service integrations; Batch jobs, My Domain, Sandboxes; Salesforce for Outlook (SFO).

Confidential, Washington, DC

Salesforce Architect, Subject Matter Expert, Developer

Responsibilities:

• Overall: Helped the organization with selecting and evaluating appropriate Salesforce/Force.com features, customizing capabilities, addressing Org Strategy, Application deployment models, Security (Profiles/Roles, SSO), Fit-Gap analysis, Project lifecycle governance reviews, project team compositions, requisite skills/roles and development environments/tools.
• Subject Matter Expert. Provide expert input and research on Salesforce platform capabilities and selection of appropriate products, features appropriate to fulfilling business automation needs. Advised and presented to a broad spectrum of CIO, departmental and project decision makers to support their business case justification and planning on use of Salesforce features.
• Application Portfolio Assessment. Performed application portfolio analysis by planning and leading a series of interviews, questionnaires and demonstrations of a portfolio of 26 applications that span public facing sites, internal and external business applications for re-platforming on to the Force.com platform.
• Reference Architecture Development. Developed and delivered a reference architecture blueprint for the application portfolio. This included outlining the deployment (org strategy), performance, security, data and code packaging approach. Performed Fit-Gap analysis to identify areas where platform add-ons, off-platform extensions would be needed in addition to core platform features. Identified appropriate AppExchange and 3rd party applications for vertical application and special functional requirements. Identified the common capabilities and components that would be leveraged across the application portfolio.
• Salesforce Project Lifecycle Governance. Define and develop appropriate project artifacts like Project Detail, Fit-Gap Analysis, Technical Design Document, Test Plans. Support Agile planning of user stories. Perform design and code reviews of project work streams and co-ordinate reviews and approvals with enterprise Project management office (PMO) to adhere to enterprise lifecycle requirements.

Confidential, Bethesda, MD

Service Cloud Salesforce Architect/Developer

Responsibilities:

• Lead architect for Service Cloud implementation project for NITAAC division of National Institute of Health (NIH) on FedRAMP cloud. Lead technical requirements gathering; Performed Salesforce Fit-Gap analysis against customer requirements identifying needed customizations, add-ons, custom integration points and data migration; Helped select appropriate license types and quantities.
• Lead technical solution implementation for Cases, Queues, Escalation Rules, Knowledge, Leads, Web2Case, Email2Case, Chatter, Community Portal and Salesforce1 mobile aspects.
• Implemented OpenCTI based integration for Genesys Avaya based phone system with service cloud. Defined the call center definition configurations, screenpop notifications.
• Designed and implemented REST-JSON Oauth2.0 SSL based API and inbound integration with Salesforce. Implemented Apex and SOQL logic to perform configurable daily batch job transfer of report & dashboards datasets from on premise EGOS system to Salesforce. Worked with and guided NIH security team on correct method of creating and installing SSL certificates, chain of trust issues etc.

Confidential - Arlington, VA

Sr. Salesforce Developer

Responsibilities:

• Worked with the user group for requirement gathering throughout theplanningandimplementation.
• Created new UserAccounts, assignedProfilesas per theirrolein role hierarchy; definedOrg wide defaultsto restrict access; customizedPage layoutsfor Standard/Custom objects,assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects; Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards; CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates,time-dependent actions and Outbound API Messages.
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Designed, and developedApex classes, controller classes, extensionsandApexTriggers for various functional needs in the application.
• Designed various pages inVisualForcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Created and used Email templates inHTMLandVisualForce.; Integrated theWeb Servicesby generating the necessary stubs from theWSDLfiles for customer’s home grown web services.
• Obtained application certification with Salesforce.com; Packaged and Deployed customizations fromSandboxto other environments using Force.com IDEs; Help users withChatterteams/Groups.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion,.

SalesForce Developer

Confidential, Chicago, IL

Responsibilities:

• Involved in group for requirement gathering throughout theplanningandimplementation.
• Performed Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization; Setup various Salesforce objectslikeAccounts, Contacts, Leads, Campaigns, Cases, Solutions, Forecasts, Reports, and Dashboards.
• Developed and configured variousCustom ReportsandReport Foldersfor different user profiles based on the need in the organization.
• Maintained data cleanliness and accuracy by adding customvalidation rules, custom formulas, reports and dashboards.
• DevelopedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application; Designed and developedVisual Forcepages based on the business requirements; Used thesandboxfor testing and migrated the code to the deployment instance after testing.
• Provided ongoingSalesForce.commaintenance and administration services including periodic data cleansing, custom objects, workflow; Interacted with theSalesForce.compremium tech support team on a regular basis.

Environment: SaleForce.com platform, Visual Force Pages, Apex Language, Data Loader, HTML, JavaScript, Sandbox data loading, Eclipse IDE,VSS.

Salesforce Developer

Confidential, Sacramento, CA

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC)and other Platform based technologies likeVisual Force, Force.com API,andWeb Services.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects.
• CreatedPage layoutsto organizefields,custom links,related lists, and other components on a record detail and edit pages.
• Worked onValidation Rules, WorkflowsandApproval Processes.
• DesignedCustom Objectsand developed and deployedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application.
• Developed acustomer feedbackand satisfaction process
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
• Integrated theWeb Servicesfor extracting the data from external systems, and used theSandboxfor testing to ensure minimum code coverage for the application to be migrated to production.
• Integration using Web Sphere Cast Iron andInformaticacloud for data migration into the cloud.