SUMMARY

• Expert in almost all declarative tasks as a Salesforce administrator and advanced implementations tasks including but not limited to creating custom objects, fields, tabs, profiles, roles, users, page layouts, Reports, Dashboards, Tasks and actions, validation rules, Data Utilities, Data loading and cleansing
• Expert in capturing, analyzing Business requirements by conducting business meeting with all business users.
• Experience with data migration (Jitterbit) and updates through Data Loader in Salesforce.com, strategy and implementation.
• Performed Integration of SFDC with external Web Service API's.
• Proficient in business CRM processes like Forecasting, Campaign Management, Lead management, and Pipeline Management, Account Management and Case management.
• Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter collaboration and App - exchange on Salesforce.
• Experience with SFDC development using JavaScript, Force.com IDE, Apex classes and Triggers (for bulk with exception handling), Test Methods, VisualForce Custom Controllers and Extensions, SOQL and SOSL quires and DML statements
• Strong knowledge of SDLC process and experience working in teams implementing Agile Scrum Methodologies.
• A skilled problem solver and an efficient team player. Can effectively work in both independent and collaborative work environments, have excellent communication and inter-personal skills, and ability to effectively communicate technical issues and resolve problems at all levels of the organization to reach deadlines.
• Designed junction objects for relationships (lookup and Master-detail) and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Work Flows rules, and Approval Processes for automated alerts, field updates, and Email generation per application requirements.
• Experience in the complete life cycle of project development (SFDC) including Release Management, System Analysis, Design, Development, Testing and Deployment.
• Worked closely with Business Users to enable business processes using SFDC and providing regular training.

TECHNICAL SKILLS

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Apex Explorer, Work Bench

Databases: Microsoft SQL Server 2005/ 2008, DB2,Informatica, MS Access, and MySQL

Web Design Tools: HTML,CSS, Visual Studio, Java Script, AJAX, XML

Languages: C, C#, VB.Net, JavaScript, Ajax, PHP,XML, XHTML, SQL,DB2

Operating Systems: Windows, Mac,, Linux, Unix, Windows Server 2000/2003/2008

PROFESSIONAL EXPERIENCE

Confidential

Technical Lead/Project Lead

Responsibilities:

• Interacted with product owner, Scrum Master and team members for gathering requirements and further dived deep to break business requirements into specific tasks to be accomplished within salesforce.
• Co-authored the Business Requirement Document (BRS) with the Project Manager and authored the Software requirement specifications documents (SRS) for the development team and other affiliated teams.
• Developed APEX Classes, Visualforce pages and APEX Triggers to develop the custom functionality as per the requirements.
• Created Custom Objects, Tabs, Record Types, Organization wide default settings, Sharing Rules, Queues, and Groups as per the business requirements.
• Created the Validation rules on various objects. Also, created Assignment Rules on Opportunities object to assign the Opportunities automatically to various groups of users based on the region.
• Analyzed and converted Business workflows to Salesforce workflows and assigned workflow alerts.
• Developed Reports and Dashboards according of the business requirements and customized the existing Reports as per the Change Requests.
• Performed database de-duping and cleanup procedures and data migration from legacy system using import wizard and Data Loader
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics.
• Experience in troubleshooting SOAP and other schema errors from external WSDL files.
• Performed Data Management, including Data Integration from external data sources using APIs, web services as well as importing and exporting large volumes of data.
• Data migration using Jitterbit and updates through the tool provided by Sales force.com and Apex Data Loader in Sales force.com
• Created and given permissions to applications, objects, Apex Code, IP Access, Login hours, Tabs, Customization permissions based on profiles.

Technologies: Saleforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Data Loader, S-Controls, Apex Triggers, Web Services, Reports, Custom Objects, Security Controls, Sandbox data loading.

Confidential

Technical Lead/ Sr. Solutions Engineer

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
• Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
• Created the company profile, set up new users, defined roles and set up public groups, involved in setting up field level access for each custom object created based on the user's role within the Organization.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SFDC and other Platform based technologies like VisualForce, Force.com API and Web Services.
• Utilized JavaScript and Apex Classes, Controllers and Apex Triggers for various company specific functional needs in the application.
• Experienced in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Developed Triggers with bulk-safe and exception handling and have a minimum of 80% code coverage
• Used Data Loader for Data Migration in force.com platform
• Involved in Implementation and Design of Campaigns, Cases, Issues, Product and Orders Management and Product Rejection module.
• Configured visual workflows for price quotes
• Used Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Created Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Generated Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.
• Worked with Approval processes that used Email Approvals and Parallel Approval steps
• Used Process Visualizer to study Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Technologies Included: Salesforce.com platform, Java Script, CSS, HTML, Visual Force, WSDL, Sales Cloud, and google apps

Confidential

Salesforce Admin/ Sr. Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Helped client create Order Management application, integrated Salesforce application to external system.
• Performed the role of support engineer for the internal users and helped them in getting used to the application.
• Worked with Account, Contacts, Opportunities and Leads.
• Developed various Visual Force pages for different modules in the applications.
• Designed and developed business layer to integrate with various external web services as per the functional needs.
• Developed various Visual Force pages and embedded them into the page layout for customization.
• Developed test cases for the Apex Classes, Triggers and the Controllers.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Administrative tasks like manage users, creating roles, profiles, security controls and Monitoring.
• Development of Apex Classes, Controller Classes, Visual Force pages, Apex Triggers, Unit test cases, SOAP based web services API required for various functional needs in the application.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Record Types, Static Resources to suit to the needs of the application.
• Worked in an environment with Salesforce.com platform, Apex Language, Visual Force(Pages, Components & Controllers), HTML, Java Script, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data loading, Force.com Eclipse Plugin, Infomatica, SoapUI, XML spy, Crimson, Putty, BigMachines.

Technologies Included: Salesforce.com platform, Java Script, CSS, HTML, Visual Force, WSDL, Infomatica and Bigmachines

Confidential

Salesforce Admin/ Sr. Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs.
• Designed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface.
• Developed the Apex classes, VisualForce pages, Batch Apex, Triggers as part of the Product Return in OneStep Application.
• Used Salesforce Automation (SFA) for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, and Approvals and Workflow.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and VisualForce Pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Customized email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Designed and Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Extracted the data from MS Access application into the external databases (MS SQL server 2008rt) for generating large data reports using the Informatica on Demand.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Implemented profiles and Object and field level security to hide critical information on the profile users.
• Worked on users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from external systems to display in the pages of salesforce.com.
• Designed test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Experienced with JavaScript, Apex Codes, SOQL and SOSL queries and DML statements
• Used Apex to establish the integration between SFDC and legacy systems

Confidential

Sr. Developer/Manager

Responsibilities:

• Responsible for end to end delivery of VisionPLUS upgrade projects, AccessPLUS projects, Compliance Upgrade, Documentation, Training and conversion projects.
• Leading the team 60+ resources on various VisionPLUS and AccessPLUS Projects at both on-site and offshore locations.
• Lead complex LAC conversion projects from non VisionPLUS to VisionPLUS platform. Successfully converted around 25 banks from legacy systems to VisionPLUS platform. Prepared robust model which reduces the total effort for conversions (data mapping, coding, unit testing, system balancing etc).
• Delivered the VisionPLUS migration project from 8.15 to 8.50 version for one of the large customer in Mexico.
• Preparing the requirement documents and functional requirement documents as per the client workshops.
• Successfully delivered the AccessPLUS enhancements for one of the first customer in Brazil.
• Successfully implemented Flex version of the VisionPLUS for one of the large customer in Brazil.
• Successfully delivered the VisionPLUS compliance upgrade from 8.47 to 8.50 Version for the large customer in Peru.
• Lead the AccessPLUS Installation POC project and updated the documents as per the instructions from the client.
• Oversee/review/Guide all teams through full product lifecycles and provide technical guidance as required. Review the work done by resources at offshore and on-shore to ensure the delivery meets the quality, standards etc defined by the customer.
• Defining the project scope, initiation, defining the delivery and preparing the project closure document enlisting the best practices and lessons learned.
• Develop the project plans to monitor the project progress, resources, timelines and raise flag to the senior management for any issues forecasted.
• Managing the day-to-day activities by the team and reviewing the status with the team.
• Preparing the weekly status reports and sharing with the clients before the weekly call.
• Scheduling weekly status reports calls with the End clients and reporting project status and risks in the projects.
• Manage the project scope, delivery, quality levels and cross functional teams as required for integrated and enhancement release projects.