APPLICATION SUPPORT ANALYST Resume Allen, Texas - Hire IT People

SUMMARY

Professional experience in enterprise operations / production support / quality assurance / data security.
Presses to meet organizational objectives, giving necessary time and effort to get teh job done.
Multi - tasking while maintaining an attention to detail.
Productive team member; equally TEMPeffective working independently and as part of a team.
Ability to think outside teh box, adapt to circumstances, learn from coworkers, and share information.

TECHNICAL SKILLS

IBM zSeries: z/OS, JCL, TSO/ISPF, RACF, CICS, DB2, VSAM, AF/OPER, OPS/MVS UNIX/Linux

LANGUAGES: JCL, COBOL, REXX, SAS, Oracle PL/SQL, Python

UTILITIES: Endevor, Control-M, CA-7, Autosys, TWS, SFTP, NDM, File-Aid, File Manager, Informatica

DESKTOP: Microsoft Office, Visio, Microsoft SQL Server Management Studio 2014, Active Directory

PROFESSIONAL EXPERIENCE

Confidential, Allen, Texas

APPLICATION SUPPORT ANALYST

Responsibilities:

Worked with business units to onboard new applications and schedules in teh OPC and TWS / Maestro.
Assisted with QA testing for Development and DBA teams (mainframe, UNIX, Windows, SQL, Hadoop.)
Provided support in troubleshooting failures / abends in UNIX/Linux, Windows, and mainframe platforms.
Set up JCL and file transmission batch jobs (NDM, SFTP) to clients in US and globally.
Checked JCL, COBOL and SAS code, and deployed into a Production environment, using Endevor.
Automated on call notification and abend resolution steps via OPS/MVS and MS SQL Server Studio 2014.
Automated repeatable steps via REXX. Analyzed Capacity Planning workload balance constraints.
Created / Updated / Resolved ServiceNow tickets (Change, Incident, and Problem Management.)
Acted as lead on Gap Analysis, ServiceNow migration projects, and Workload Automation projects.
Participated in Disaster Recovery / BCP exercises. Provided on call 24x7 support for production systems.

Confidential (Westlake, Texas)

BUSINESS SYSTEMS ANALYST

Responsibilities:

Worked in a Software QA Release Test team, supporting Maintenance and Integrated software releases in AIX UNIX/Linux server environment, within 14 regions, utilizing a .NET platform.
Planned and performed data refreshes and masking, retrofits, code moves in maintaining a Test environment. Coordinated schema changes with DBA team.
Copied / Moved / FTP files between UNIX server directories and mainframe, performed SQL queries, executed Unix (Korn, Bash, Perl, Python) and QTP scripts.
Loaded and monitored batch cycles using Control - M Scheduler and troubleshoot errors as they occur (Informatica ETL, UNIX logs, Java, Oracle SQL Developer, TOAD, etc.)
Deployed code into a Production environment, during release installs and emergency hot fixes.
Created / Updated and resolved HP Clearquest, and HP Quality Center / ALM problem tickets.
Attended Software Release meetings, coordinated activities between other teams (Oracle DBAs, AIS, Developers, Agile, Release Management, etc.)
Supported Training regions availability. Created / maintained documentation in Sharepoint.

Confidential, Plano, Texas

SR INFORMATION SECURITY ANALYST

Responsibilities:

Worked on a contract at Capital One in teh Identity and Access Management group.
Created, Modified, deleted employees access to Banking applications, per SOX Compliance.
Gatheird requirements, advised how to submit access requests.
3rd Level troubleshooting access problems with users’ accounts. Provided support for RACF/mainframe, iSeries, UNIX / Windows servers, Active Directory, Outlook, Novell, VPN / Citrix, Rightfax, Touchpoint.
Reconciled access discrepancies (Oracle Brio reports,) worked with Audit and Compliance teams.
Performed quarterly audit on user access, per management confirmation.
Created / maintained documentation, created KPI and Metrics reports for upper management.
Created / updated and resolved HP Service Manager and Archer tickets.

Confidential, Westlake, Texas

INFRASTRUCTURE SENIOR TECH ANALYST

Responsibilities:

Monitored Network Operations (troubleshoot and research issues with Cisco routers / switches, CSU/DSU, firewalls, TCP/IP, etc.)
Ensured z/OS mainframe production and test batch completes within SLA, applications and CICS regions are available for users.
Resolved / escalated mainframe batch abends, utilized File-AID and File Manager when needed.
Uploaded new code to Production environment via LibCCF.
Verified CONNECT:Direct (NDM) and SFTP transmissions.
Monitored mainframe system activity (TSO, CA-7, Omegamon, NetView, AF/OPER, MQ.) Performed IPLs.
Monitored / escalated client server alerts in Tivoli (UNIX, Intel, NetBackup, Exchange environments,) and batch processing abends in TWS Maestro.
Created / updated / resolved BMC Remedy and Virtual Tech Incident / Problem / Change tickets.
Created / updated documentation.