SUMMARY

• Having 10+ years of comprehensive experience in Salesforce CRM solutions as a Technical lead/Architect and developer that includes 6 years various onsite locations
• Having 6 year experience of working under and following Strictly Agile Methodology (Jira and Rally Tools).
• Completed Salesforce Admin, Salesforce Sales Cloud and Salesforce Developer Certification. Currently preparing for Architecture Certificate.
• Expertise with API integration of Salesforce with external Systems using SOUP and Rest APIs.
• Expertise with leading development team in Salesforce Sales and Service Cloud.
• Expertise performing Fit Gap Analysis and POC before starting story grooming and scrums.
• Experience with Visio tool for creating Object mapping diagrams. Designing object structure in salesforce. Have past Functional and Technical knowledge on Siebel CRM
• Expertise with designing and developing Data migrations using ETL Tools like Informatica and Dataloader. Experience with Tableau Reporting Tool, Unix Scripts and MySQL.
• Experience with Financial Force - PSA
• Recently worked on Skuid (Salesforce App Exchange) for extensively enhancing User Interface with client Confidential client. Worked with Project Milestone management managed package to avoid massive development efforts with Confidential Compass client projects.
• Expertise with Salesforce Command Line Interface SFDX for development and building automation when working with Salesforce org.
• Experience of working with HP Project and Portfolio management tool and Share point for tracking the Project and Enhancement Tickets.
• Experience of working with both B2C and B2B salesforce applications.
• Worked for Vertical/domain like Finance, Insurance, Media and Entertainment.
• Extensive experience in activities related to SFDC i.e. Saleforce.com setup, Configuration, Customization, Administration, Data Migration and deployment of applications to Force.com platform for large user groups. Experience of working with Salesforce Partner application (Installed Packages) like Box.com and Spotlight TMS
• Track record of providing excellent client satisfaction and management of business partners.
• Ability to work independently, with distributed teams and onsite team setting to deliver results.
• Participated in Confidential Hackathon event in 2014 where developed the Mobile Lead Management Application on iOS.
• Implementation of Value Innovation ideas for Clients
• Designing solutions in Salesforce sales and service cloud. Administration, Configuration, Implementation and support experience on Salesforce.com platform.
• Expertise in designing and migrating data solutions in batch and Real time from legacy systems to Salesforce and Vice Versa using Informatica and dataloader.
• Excellent experience working with salesforce.com sandbox, production environments, and Force.com Plug-in environment using Eclipse IDE.
• Expertise in SFDC development using Apex Language, Apex Trigger, Apex Test Methods, Visualforce Pages, Visualforce Components & Controllers, Force.com IDE, Dashboards, SOQL, and SOSLs.
• Experience in writing Test Classes to maximize test code coverage for production deployment.
• Designed various Custom Objects, Custom Fields, Role Based Page Layouts, Custom Tabs, and Custom Reports & Dashboards as per the client requirements.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, entity relationships and Email generation according to application requirements.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Security Settings, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Expert in capturing, analyzing, documenting the business requirements to design on salesforce.com platform.

TECHNICAL SKILLS

CRM Packages: Salesforce Sales cloud

SFDC Technologies: Apex Class, Visual force pages, Components and Apex Triggers, SOQL, Workflows, Validation Rules and Approval Process, Analytics (Reports and Dashboards)

SFDC Utilities: Apex Data Loader, Eclipse, Force.com Explorer, Workbench

Other Technologies: Java Script, My SQL and Unix Scripts.

Operating System: Windows

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Technical Lead, Architect and Developer

Responsibilities:

• Architect the requirement and provide multiple solutions that best suits their requirement
• Automated connections between salesforce for deployments using SFDC CLI (SFDX)
• Working with BAs to analyzing the business requirements and preparing and designing technical design documents. Performing Fit Gap analysis from technical side.
• Doing Salesforce development using Apex trigger, class, SOUP APIs, Visual force page and doing code in force.com IDE.
• Follow GIT Hub for deployments and provide demo/training to users on the features that were developed in a particular sprint.

Confidential

Salesforce Technical Lead, Architect and developer

Responsibilities:

• Oracle system currently in Cisco has 30 integration points. Working with Business Users and Client SMEs to understand their existing Oracle and all other integrated systems and designing the solution with respect to Salesforce.
• Working with BAs to analyzing the business requirements and preparing and designing technical design documents. Performing Fit Gap analysis from technical side.
• Cisco has 3 projects going in parallel on salesforce.com. Hosting FOCA calls twice a week (Focus on architecture) with other Track technical leads and architects to discuss dependencies and Integration points across the tracks.
• Preparing entity/object relationship diagrams with Visio Professional Tool.
• Actively taking part in story grooming sessions to help functional team in framing stories and analyzing the efforts in terms of story points.
• Map functional requirements to Salesforce.com and PSA features and functionality.
• Performing Proof of concepts for OOTB SFDC and PSA requirements.
• Working with Developers, preparing development specs, doing code review.
• Deployments, maintaining code in different Salesforce Environments and knowledge transfer to Confidential on Salesforce new application.
• Updating Stories on Rally and assigning them to developers and then to testing team once development is completed.

Confidential

Salesforce Technical Lead/Architect

Responsibilities:

• Taking decision of using the managed package tool available for free on app exchange to avoid massive development efforts and high costs.
• Taking daily calls with Client, analyzing the business requirements and preparing technical design documents.
• Confidential was using excel sheets as part of their current project. Hosting daily calls with client to understand their existing process and designing appropriate solution with Salesforce sales cloud.
• Using Visio tool for creating object mapping diagrams.
• Map functional requirements to Salesforce.com features and functionality.
• Explaining technical solutions to developers, working with Developers, preparing development specs, doing code review.
• Deployments, maintaining code in different Salesforce Environments and knowledge transfer to Confidential on Salesforce new application.
• Updating Stories on Jira and assigning them to testing team once development is completed.

Confidential

Salesforce Techno Functional Lead, Architect and Data Migration Analyst

Responsibilities:

• Understanding their existing Siebel CRM. Mapping the entities/object with Salesforce Sales Cloud.
• Designing technical solution, performing Fit Gap analyses, proof of concept.
• Helped the Data Migration Team in Understanding Salesforce Object Structure and migrating data from Siebel System to Salesforce and then to Datamart for reporting purpose through Informatica.
• Trained Client in Salesforce. Helped them understanding structure and writing code in Salesforce.
• Helped in preparing Data Mapping Document.
• Analyzed the business requirements and converted them into detailed technical requirements for better understanding purpose.
• Involved in creating analysis document, clearly identifying the data, business process and work flows of the company with respect to salesforce.com implementation.

Confidential

Salesforce Lead/Architect and Data Migration Analyst

Responsibilities:

• Handling team of 6. Taking daily Scrums with client on the morning and status calls with offshore in the evening. Maintaining the status of each ticket in Share Point.
• Analyzed the business requirements and converted them into detailed technical requirements for better understanding purpose.
• Developed Objects, Fields, Validation rules, Triggers, Approval processes, and custom code in Salesforce to address and improve new business needs.
• Developed and maintained validation rules and Triggers to maintain the quality of data and data manipulations between different object.
• Migrated the historical data to Salesforce application using Apex Data Loader.
• Created and Maintained the Sharing Rules for giving the access on the records by Role and Subordinates and Public Groups as well.
• Developed reports and dashboards using Salesforce Reporting Feature and assigned the permission to the Custom report folders based on the roles.
• Involved in creating analysis document, clearly identifying the data, business process and work flows of the company with respect to salesforce.com implementation.

Confidential - Richmond, VA

Salesforce Technical Lead and Data Migration Analyst

Responsibilities:

• Co-ordinated team of 5. Including 4 at offshore. Daily Scrum calls with Client and Status calls with offshore. Maintaining the tickets and Project details in HP Project and Portfolio Management Tool.
• Hash key was stored in legacy database. So wrote a web service and Informatica Jobs to get the Hash key on real time and in batch every time the user create or update the contact in Salesforce.
• Wrote a merge script where, if the user manually creates a Contact record and the SSN/Hash is already present in salesforce, then the newly created record will automatically merge with the existing one.
• Due to delay in web service call, wrote a logic where the page will keep on refreshing for 5 second till the hash comes back from legacy system.
• Developed Triggers, Classes, visual force page to address the business needs of masking SSN field.
• Performed Unit testing of complete Module.

Confidential - Richmond, VA

Salesforce Lead

Responsibilities:

• Coordinating with team size of 5. Taking daily Scrum Calls with Client and status calls with offshore. Maintaining the status of each ticket in HP Project and Portfolio Management Tool.
• Wrote trigger, classes, visual force pages and test methods.
• Developed Informatica Jobs for getting data in and out of salesforce vs. legacy systems.
• Designed various Custom Objects, Custom Fields, Role Based Page Layouts, Custom Tabs, and Custom Reports & Dashboards as per the client requirements.
• Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules and workflows.

Confidential

Salesforce Developer

Responsibilities:

• Understanding their existing GEMs and Prelude applications with Client SMEs. Taking daily calls in evening IST with business.
• Documenting all the understanding on the same day and sending for Client Sign Off.
• Requirement analysis and preparing the document.
• Extensive development on different aspects of Salesforce that can map with their existing GEMS and Prelude Application.
• Developed Triggers, Classes, visual force page to address the business needs of moving GEMS and Prelude into Salesforce.
• Preparation of test cases
• Unit testing of completed modules
• Technical and Functional Documentation.

Confidential

Salesforce developer

Responsibilities:

• Taking daily status calls with our Onsite lead, giving him status report and with client once in a week.
• Analyzed the business requirements, preparing the design documents and writing Triggers, Classes, visual force page to address the business needs of creating and managing Opportunities.
• Perform Unit Testing.
• Deployment into Production environment