SUMMARY:

• Around 8 Years of Extensive IT experience working as a SalesForce.com Developer / Administrator in different verticals. My job specifications include gathering and determining business requirements, application design, customization, development, support on Salesforce.com, Force.com platform, Web based application, Microsoft office packages including add - ins for data processing. Worked extensively with Apex, Java script.
• 5+ years of actively working as a Salesforce.com, CRM developer, SFDC design, SFDC coding and SFDC data management.
• Expert level skills at developing CustomApps, Apex Classes, Triggers, Workflow rules, Validation rules, HTML and JavaScript
• Proficient in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, Change set to various environments
• Implemented various client requirements using Apex Language (Classes, Controllers & Triggers), Visual Force pages, Custom tabs, Custom Objects, Reports, Analytical Snapshots and Dashboards
• Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization
• Hands on experience with bulk data migration and integration using Apex Data Loader
• Strong Knowledge in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration
• Skilled in Customizing standard objects like Accounts, leads, Opportunities, Cases, Campaigns as per needed
• Experience in data migration from ACT, Excel, MSoutlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader, and Cast Iron
• Extensive experience in designing of Custom objects, custom fields, Page layouts, Record types.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database
• Knowledge of module integration with Siebel CPQ, enhancements in CPQ (Configuration, Pricing and Quoting)
• Experienced in Writing Test classes, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing
• Experience in Implementing and executing System Logs and Debug Logs
• Extensive experience building complex excel sheets and linking multiple workbooks
• Proficient in using Java script, HTML, SQL and XML to build simple-easy to use pages that perform complex functions
• Working knowledge on Application integration.
• Very good experience in Performing scripts and ANT scripts.
• Experience in using CPQ technologies. (Big Machines, Apttus, Cameleon).
• Ability to work on EIA, Web services and SOA.
• Proficient Knowledge on REST and SOAP.
• Working on both online and mobile access of Salesforce.

TECHNICAL SKILLS:

Salesforce.com: Sales Cloud, Service Cloud, Microsoft Dynamics.

Force.com: Custom Cloud

Salesforce.com: Reporting and Analytics of Sales, Service and Custom Cloud

SFDC Technologies: Force.com IDE, Eclipse, Apex classes, visual force pages, triggers, Apex Data Loader, Service Cloud Console, Apex Unit Tests, HTML, JS, JQuery, JSON and CSS Web Service Callouts, SOQL, Apex Batch jobs, customer portal, integration with SFDC, workflows, visual work flows.Technologies: Siebel Configuration, Siebel EAI, Siebel EIM.

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Salesforce Developer

Responsibilities:

• Worked as a liaison between business users and developers to submit requirements and changes, clarify questions and issues
• Identified the process flows in the current system and recommended business process automation in the new system after analyzing and documenting as-is system and to-be system
• Worked on development of Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the operations performance and lead generation statistics
• Worked on configuring the various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, Dashboards
• Created Visual Force pages using Flex coding, Apex codes (Classes)
• Build lightning components and bundle for community using Kokua template.
• Worked on building community using Napili template.
• Worked on Data categories and Article Management.
• Worked on using macros in Salesforce.
• Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.
• Comfortable building and demonstrating Salesforce CPQ prototypes in Salesforce.
• Integrated CPQ system with multiple CRMs like Salesforce and CRM On Demand.
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
• Used Data Loader for insert, update and bulk import or export of data from Sales force Objects.
• Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.
• Designed and implemented archiving of data using Batch Apex and Scheduling.
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required;
• Worked with Jitterbit tool to load data into salesforce. Worked with Jitterbit to develop process builder automation.
• Worked on Wave Analytics to build reports.
• Experience in working across various SFDC implementations covering Sales Cloud, Marketing Cloud and Chatter applications.
• Prepared use case documents and utilized MS Visio to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements

Environment: Saleforce.com platform, Apex, Visual force, Data Loader, HTML, Java Script (version 1.8), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse Force.com IDE Plug-in, Windows XP, Flex coding, Controllers, Sharing Rules, Permission sets, Process Builder, Reports, Dashboards.

Confidential, Scottsdale, AZ6

Sr. Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software requirements
• Designed Requirement documents and functional document for the development team
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules
• Configured Campaign Management, Campaign Influence and Lead Conversion
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Used Workbench in Salesforces.com.
• Actively involved in design and development of custom CRM solution to service.
• Worked on test cases related to Salesforce1 mobile app development.
• Architected the solution in SFDC and participated in coding apex classes, triggers, visual force pages and REST API’s.
• Worked on Lightning component Process Builder to automate task for Salesforce1 users and agents.
• Developed Lightning pages for Salesforce1 mobile app
• Developed Lightning app for agent with enhanced Lightning templates.
• Created custom service cloud application on top existing solution to improve the productivity of CRMs.
• Created Reports & Dashboards to view data from custom object.
• Daily administration and support of Marketing Cloud.
• Working with management and end-users to create and manage complex workflow rules, data validation and triggers.
• Develop and create customized reports and dashboards.
• Implemented SSO in SFDC, to utilize corporate windows authentication.
• Extensively worked on SFDC UI using Visual Force Pages.
• Worked on integrating REST API using callouts framework for custom java application of client.
• Worked on integration with SOAP API with Experian for address validation.
• Extensively worked on SOQL and Apex Triggers to implement business logic. Worked in SAAS platform like Amazon, Google to integrate with salesforce to achieve new capabilities.

Environment: Salesforce.com Platform, Sales cloud, Service cloud, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript(version 1.8), Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, SOQL, SOSL, Integration, Force.com Platform(Sandbox and production), Force.com IDE.

Confidential , Campbell, CA

Salesforce Developer/ Administrator

Responsibilities:

• Designed and developed workflows and Process Builders to automate the business processes.
• Implemented Marketing Cloud and worked with entities Campaign, Campaign Influence, Leads and Contacts.
• Bulk import of leads.
• Conducted JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders for open and pending issues to develop specifications
• Built relationships across multiple technology, operations, services, sales, program and product team to accomplish end goal.
• Created Custom Objects and fields for transactional and contractual information
• Added Budget object to the Campaign resulting into ability of managers to effectively allocate budgets and review based on budget reporting
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partner portals
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API
• Worked on Custom Setting and Test Case.
• Extensively worked on Salesforce objects as well as creating new objects.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements
• Extensively used apex Data loader to synchronize the data between external systems and SFDC.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from Objects.
• Developed custom Objects, Fields, Dependent picklist values, and validation rules, Page Layouts, Search Layouts and Tabs.
• Performed administrative tasks - creating Users, Profiles, Roles, Permission Sets, Page Layouts, Record Types and configured sharing rules based on Organization role hierarchy.
• Used Data Loader for insert, update and bulk import or export of data from Sales force Objects.
• Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.
• Designed and implemented archiving of data using Batch Apex and Scheduling.
• Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required;
• Worked with Jitterbit tool to load data into salesforce. Worked with Jitterbit to develop process builder automation.
• Worked on Wave Analytics to build reports.
• Configured Service Cloud with web-self-service portal, Call Scripting and Case team collaboration

Environment: Salesforce.com platform, Sales cloud, Service cloud, Apex Language, Eclipse IDE plug-in, UML 2.0, MS Visio 2010, MS Project 2010, SharePoint, HP Quality Center 10.0, MS Office 2010, JAVA, Citrix, Windows 7.

Confidential

Salesforce.com Consultant

Responsibilities:

• Implemented event based integration from middleware for lead creation and assignment in sales force for enrolment users.
• Worked with many standards features like Objects, Workflows, Record Types, Page layouts, Profiles, Roles, etc.
• Extensively developed Visual force pages, Apex class & Triggers for various custom functionalities for business requirements.
• Worked on setting up security and sharing model for enrollment business group within in the application.
• Deployed code and configuration to sandbox and production environments using Change sets and Force.com IDE.
• Worked on design and building core framework for enhance case management features
• Implemented S-controls to manage sales plan call sheets within Sales force, capturing prep data and call activity.
• Implemented various Custom Reports and deployed them for different business user levels.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Responsible for deployment of the code from UAT to Production after the approval of change request for defects & enhancements, from the client.

Environment: SaleForce.com platform, Service cloud console, JavaScript, JQuery, HTML, AJAX, Apex, Visual Force, Apex Explorer, SOQL, SOSL, REST, SOAP, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, Workflow and Approvals and Eclipse 4.2

Confidential

Siebel Developer

Responsibilities:

• Maintaining the Siebel Call Center Application without downtime (24X7 supports).
• Analyzing the production issue reported, if it’s detected as defect/enhancement then interacts with client in raising a change request(through Maestro Tickets).
• Make sure that all the batch processes are running properly.
• Have the responsibility of communicating with various teams and communicating onsite for the critical BAU.
• Have the responsibility of maintaining the SLA designed for the project and resolving the user issues
• Coordinating the business requirements by giving value adds and best practices.
• Checking the daily loads and needs to attend the failures if any and communicate to business.
• Part of both Functional and Technical production support team which deals with technical issues.
• Provided Application Support in EST Time zone.
• For resolving complex issues worked with Oracle Metalink.
• Participated in New Client Implementation (CVS)
• Participated in requirements gathering for client specific functionalities and BRD Preparation.
• Test Script requirements review and sign off.
• Approaching Client team to get Contact Feed file to Load Contact data in Siebel environments
• Participated in requirement analysis for client specific functionalities and BRD Preparation.

Confidential

Siebel Developer - CRM-DMS Project

Responsibilities:

• The Confidential CRM-DMS is an integrated approach that helps identify, acquire and retain customers by managing and coordinating customer interactions across multiple dealer locations and departments.
• Worked on Data loads and data extractions using Siebel EIM and SQL.
• Troubleshooting of Import and Extract batch files which uploads or extracts Customer, Activity, and Service Request, Opportunity and Financial Accounts data.
• Installing Siebel application and maintaining Development environment.
• Supporting users to perform their daily task through application and bridge the business process.
• Siebel MIS tool to pull daily, monthly and Quarterly reports of sales and service.