Maintaining Architectures Resume

SUMMARY:

Developing and Maintaining Architectures, data architecture, security, integration best practices, technology standards, technical documentation, overall architectural recommendations, and navigating the IT organization in the defined areas are key aspects to be successful in this role
Responsible for working with IT Security, Compliance, Legal, and the VMO for a variety of applications including CRM, ERP, and 3rd party with system standards of both Commercial and Residential Solutions (ComRes) and Client Corporate
Identify application, system, and/or technology strengths and suggest areas for improvement
Identify, influence & implement improvements on Marketing Automation & CRM capabilities, Technology implementation practices
Communicate application and technology problems and issues to key stakeholders, including management, and end users
Ensure Client Corporate and Client ComRes Technologies standards compliance
Provides advice and guidance in execution of integration projects to meet project objectives on - time and within budget
Contributes with CRM and IT members to define an integrated, strategic technology roadmap and integration architecture
Minimum 10 years overall CRM, Technology, and Information System experience
Experience with Architecture principles, frameworks, guidelines, and best practices
Experience or exposure in Documenting IT/IS Development - including Requirements Gathering, Future Design Flows/Processes (including Data and System Integration models), Functional and Technical Specifications, Test. Scenarios/Scripts, and Project Activity tracking
Experience or exposure to any (or all) CRM on-demand, Salesforce, Service Cloud, and Oracle Applications is required
Experience with or exposure to:
SOAP and REST API’s at a high level
API Gateways
Basic Cloud Security and Architecture of AWS, Azure, and Oracle
SaaS, PaaS, and IaaS concepts and how they apply to technology acquisitions
Data Privacy regulations for US, Canada, and Europe
Marketing, Sales and Service Processes (lead to Order, Call to Service, etc)
Core capabilities of Marketing, Service and Sales Force Automation tools sets
Oracle CRM OD, Saleforce’s Marketing & Sales Cloud, Eloqua, Oracle Service Cloud, and any other marketing, sales, service industry cloud solutions
High level Oracle functional areas and technologies
Oracle Development Practices, and change management practices
Integration concepts using Middleware/SOA and other integration technologies
Business Analyst capabilities as required for Process and Software evaluations
Network and Server Architectures and topologies
MS Active Directory, Email, Office and Other back office services
Be able to translate business requirements to software tools
Experience with third party integrations with CRM On-demand, Salesforce, Service Cloud, Oracle Applications is highly desirable
Experience or exposure to IoT, Big data, API, and other emerging technologies is a plus
Strong communication skills (verbal, written, and listening)
Strong analytical and problem solving skills required

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