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Mdm Consultant Resume

Titusville, NJ

SUMMARY

  • Over 10+ years of experience Data migration & Reporting on various applications with different modules which include Informatica MDM, Siebel UCM (MDM), ODS for Pharma, Retail, Airline and Auto Mobile industry.
  • 4+ years of hands on experience in developing/configuring & customizing MDM solutions using Informatica MDM &Oracle Customer Hub (Siebel UCM).
  • Well experienced in MDM Hub Configurations, Data modeling & Data Mappings, Data Validations, defining Match and Merge rules, Hierarchy Manager, Customizing/Configuring Informatica/Business Data Director.
  • Extensive hands on experience with ETL (PowerCenter, Data stage) for loading the data from different sources to target systems usingSQL Scripts, SQL loader & Shell Scripting.
  • Working experience with Informatica Data Quality tools for profiling, analyzing & defining Data Governance & Data Sync at Enterprise level.
  • Good knowledge on SIF (Service Integration frame work).
  • Experience working with PL/SQL, SQL Server, Oracle 11g/10g/9i.
  • Involved in 4 full life cycle MDM & 4 CRM project implementations of design, development& testing for sales, service, marketing, and Loyalty modules including call center applications.
  • Worked on various job schedulers like UC4 (Scheduler), Autosys, DAC, windows scheduler, crontab scheduler for job scheduling across enterprise.
  • Good experience on System administration, server administration, security authentication (LDAP & ADSI) on Informatica MDM, SIEBEL CRM.
  • Expertise to work on Oracle - OnDemand & cloud based applications (SFDC) for data migration.
  • Good Knowledge on working with Fusion Middleware (SOA Suite), Web Logic.
  • Good working knowledge with Unix Operating system.
  • Competent functional domain(Customer/Vendor/Item(Product) experience on MDM/UCM, CRM & Loyalty with focus on sales, service, marketing and analytics areas for providing technical & functional solution starting from requirement gathering, feasibility check, impact analysis, design and deploying integrated solutions until support..
  • Good experience in performing and supporting Unit testing, System Integration testing (SIT), UAT and production support for issues raised by application users.
  • Client Service Engagement - Maintaining IT systems by supporting the business clients' needs and performing within operating objectives (SLA) for the Siebel sales, Siebel call center,CRMLoyalty management, service operations, field sales management (over the customer network), and Siebel marketing campaigns.
  • Project Management & Administration - over more than 6 years managing and leading the projects/teams through the project lifecycle, from understanding the business process, requirement gathering, feasibility check, Impact analysis, change management through successful delivery.
  • Delivered the client expected results by adopting the defined process and standards
  • Information Technology Process Support - More than 4 years supporting the key IT processes as they relate to the area of responsibility (change management, incident management, release management, configuration management, outages & support etc.)
  • Motivational team lead and communicator, capable of building cohesion and project management across all levels of staff and customers. Thrive in meeting challenges.
  • Extremely self-motivated with good inter-personal skills, have ability to work under strict deadlines.
  • Certified in Informatica Hub Developer in 2016.

TECHNICAL SKILLS

MDM Applications: Informatica MDM 9.x,10.2, Siebel UCM(MDM)8.x

ETL Tools: Informatica Power center 9.X, SQL LDR

Data Quality: IDQ 9.X

BI Tools: OBIEE 10g,11G/OBIA Marketing & Loyalty Analytics

RDBMS: Oracle 11g/10g/9i, MSSQL Server 2000/2005/2012

App Servers: WebLogic,JBOSS 6.x

Programming Languages: SQL, PL/SQL, Java

CRM Skill set: Siebel 8.X, 7.X,6.X,Sales, Service, Marketing, Loyalty and Siebel analytics, Call Center

Scripting: Shell Scripting

Operating Systems: UNIX, Windows NT/2000/XP, Windows Server 2000/2012 R2

Quality Management tools: HP Quality Center 9x

Project Execution: Agile & Water fall model

Project Management: PMBok Guide Fourth Edition, MS Project 2010

PROFESSIONAL EXPERIENCE

Confidential, Titusville, NJ

MDM Consultant

Responsibilities:

  • Involved in the discussion and implementation of the complex and moderate Change Requests in the existing solutions as per the Business changes.
  • Consolidate the business requirements and assessing the feasibility of each requirement.
  • Re-design the manual and Auto merge process, run the batch jobs and bring down the size of manual Queue.
  • Configure the new subject areas and child groups.
  • Configure the look ups and dependant look ups as per the business requirement.
  • Schedule and run the batch jobs.
  • Generate the profiling & score card for the source systems as needed.
  • Analyze & generate the data profiling for the required source systems.
  • Redefine the match strategy and bring down the manual queue.

Confidential, RICHMOND, VA

MDM Consultant

Responsibilities:

  • Interact with client and gather the requirements understand & analyze the same.
  • Perform the feasibility check & Impact analysis.
  • Design the logical & physical data models.
  • Understand the data patterns for the various source systems.
  • Generate the data profiling for the required source systems.
  • Define the data cleanse functions that meets the requirement.
  • As per the client architecture understand the customer/vendor/item (MDM) data model.
  • Create the physical data model (Base /Stage & Landing) as per the defined architecture.
  • Define the mapping for stage jobs for various source systems.
  • Schedule and run the batch jobs(Stage/Load/Tokenization & Match jobs)
  • Designed and implemented Post Landing and Post load User Exits.
  • Create batch groups in Informatica MDM Hub to run the staging, match and merge and load jobs as per the dependencies.
  • Configure the match (Fuzzy/Exact and) &merge (Auto/Manual) strategy to remove duplicates and generate the best version of the golden record.
  • Create the queries and packages for BO as per the business requirement.
  • Generate the report and publish to the business periodically.
  • Automate the batch jobs using automation scripts.
  • Publish the golden record information to downstream applications using ESB, SIF.
  • Validate the ORS and publish.
  • Create & Configure the IDD application.
  • Configure the Subject areas according to the business.
  • Configure sibling reference, lookups (static & dependant).
  • Monitor the message QUEUE.
  • Deploy the application.
  • Define the roles and access privileges for developer/administrator/data steward/requestor etc. on requirement basis.
  • Validate/test the data into xref and history tables.
  • Create the packages as per the business need to pull the data from MDM.
  • Testing validation rules on hub console as well as on IDD, BDD UI application.
  • Create the bugs in the ALM for tracking.
  • Analyze the performance of data load/cleanse /match merge process.
  • Define the necessary indexing to improve the performance.
  • Document and create all LLD, HLD, Business flow.
  • Conduct daily and weekly status meeting to update the progress of development, SIT, UAT to business stake holders.
  • Ensure the availability of MDM application to the business users all the time.
  • Need basis worked closely with Informatica support to solve various defects and got it resolved.

Confidential, Chandler, AZ

UCM/MDM Consultant

Responsibilities:

  • Understand the customer hub data model.
  • Analyze all the data sources for Customer Master Data Hub.
  • Define the data modeling for all sources to customer Master Hub.
  • Define and created landing, staging, base tables and processing the data as per the requirement.
  • Define the data stage jobs for migration of data from different sources to Customer Hub
  • Cleanse the data using IDQ/EDQ (Enterprise Data quality) tool.
  • Created match, merge and validation rules and tested multiple iterations.
  • Create and cleanse the data using cleanse functions.
  • Schedule the batch jobs using Autosys.
  • Created IDD application and Subject Areas, Subject Area Groups, Deploy and test IDD application, cleanse functions timeline and export and import data.
  • Created entity objects/types and relationship objects /types and relationships.
  • Defined Hierarchy management for customer /dealer profiles.
  • Define the external systems and associated trust and decay methodology for the same.
  • Good functional knowledge on user exits & SIF.
  • Run the batch job to load the data to master data base objects (tables).
  • Test the data in xref, history tables and associated joins /links /foreign key relationships.
  • Define the match and merge strategy.
  • Performance tuning of long running SQL’s by discussing with data base administrators.
  • Define Complex data migration methods.
  • Automate the jobs for recurring loads.
  • Analyze the performance of batch loads, tune the sql queries.
  • Document the SMTD, EPD, process flow diagrams.

Confidential, Lewisville, TX

Migration Consultant

Responsibilities:

  • Analyze the ASIS process and create the plan for the data migration.
  • Performed data mappings that are required for the Xerox data migration into Siebel sales.
  • Developed and executed SQL’s, procedures, functions, cursors and packages to implement the same functionality in Siebel.
  • Write the batch jobs using shell script to schedule and automate the same.
  • Responsible for END to END migration from Source to Target using Informatica Power Center, SQL Loader.
  • Performed data validation between old & new Source system.
  • Worked with DBA/Admin team to improve the performance of activities and load the data by dropping indexes on EIM tables and running the jobs in multiple threads.
  • Perform the system admin tasks, controlling the access for the end-users.
  • Monitor the components and log files for performance issues.
  • Performance tuning of batch jobs.
  • Functional Knowledge of Data stage & ODI
  • Followed and executed the project under client’s water fall methodology.

Confidential, Seattle, WA

Data Conversion Lead Consultant (CRM&BI)

Responsibilities:

  • As per the client agile execution methodology executed the following roles.
  • Gather requirements and create the high-level design and the low-level design document for data migration.
  • Review and document As-Is vs. To-be architecture
  • Review and do the detail data modeling by understanding the data requirements.
  • Analyze the relationship between the entities for the data loads.
  • Worked on the data modeling prepared by Architects.
  • Created base objects, staging tables and landing tables as per the architecture.
  • Defined the Data Mappings (Landing, staging)
  • Run the stage and load jobs using batch viewer.
  • Scheduled the batch jobs using cron.
  • Created Data validation, Match and Merge rules.
  • Defined the trust for each source.
  • Good functional knowledge on sif and user exits.
  • Customized & configured Business Data director (BDD)/Informatica data director (IDD) applications.
  • Created member hierarchy in Informatica MDM.
  • Performed data mappings that are required for the data migration into Informatica MDM.
  • Complete knowledge in integrating external business application with Informatica MDM hub using Batch process, SIF and message queues.
  • Developed and executed SQL’s, procedures, functions, cursors and packages to implement the data migration in Siebel and Informatica MDM.
  • Prepared the CTL files, batch files, and IFB files for the data loading as per the application demands..
  • Cleanse the data for the corporate standards using internal and external DQ tools.
  • Migrated the data from relation tables/flat files using Informatica power center.
  • Assigning source and attribute-level trust metrics as well as inter-attribute trust validation rules.
  • Created Expression, Joiner, Router, Aggregator, Lookup transformations on need basis.
  • Loaded the data to Landing tables for Informatica MDM using ETL process, to migrate the data to stage tables using MDM stage process.
  • Loaded the data to base objects from by running load process.
  • Analyze data dependencies in external systems and migrate the data to & from external systems.
  • Extract the data from Siebel as needed by the external systems into flat files and staging tables.
  • Used several transformations during the extracts and configured the several parameter files in Informatica to connect to several data sources.
  • Used Informatica to load this data into Stage and EIM tables in Siebel.
  • Good Functional Knowledge on usage of Data stage ETL tool.
  • Worked with DBA/Admin team to improve the performance of activities and load the data by dropping indexes on EIM & base tables and running the jobs in multiple threads.
  • Automated server jobs using batch scripting.
  • Hand over the tested scripts with the steps to perform to the respective support group’s to push the changes to prod.
  • Perform code migration between environments
  • Tune SQL queries, Sync and Administer Database

Confidential, CA

Siebel UCM & Data Conversion Lead Consultant

Responsibilities:

  • Understand the customer data model.
  • Analyze all the data sources for Siebel Customer Master Hub.
  • Define the data modeling for all sources to Siebel customer Master Hub
  • Define the EIM mappings for the data loads
  • Create the IFB files as per the requirement.
  • Define the data stage jobs for migration of data from different sources to Siebel UCM(MDM)
  • Cleanse the data using CASS(Address Verification)tool
  • Automate the jobs for running data migration using batch script using UC4 scheduler.
  • Schedule the batch jobs using Autosys.
  • Run the batch job to load the data to Siebel UCM (MDM) base tables/History tables and XREF tables.
  • Create match /merge strategy.
  • Define lookups, validation rules.
  • Create the process flow diagrams
  • Create the external systems and trust for each attributes.
  • Validate the data against all the source systems.
  • Define the match and merge strategy.
  • Performance tuning of long running SQL’s
  • Define Complex data migration methods.
  • Test the migrated data and validate against source systems.
  • Automate the jobs for recurring loads.
  • Analyze the performance of batch loads, tune the sql queries.
  • Drop and create indexes
  • Document the SMTD, EPD, process flow diagrams.
  • Transfer the knowledge to the business users and team members.
  • Expertise in data migration using Siebel EIM&ETL
  • Used Informatica to load this data into Stage and EIM tables in Siebel
  • Involved in data cleansing and transformation at SQL Server and ETL defined for cleansing rules.
  • Developed the Complex logics to meet the requirements using the flat file.
  • Responsible for ETL fixes/bugs rose during the migrations.
  • Migrating bulk Data loads using EIM, SQL packages & stored procedures.
  • Designed, developed and executed complete data migration process for Confidential Loyalty implementation. (~80 Million records)
  • Prepared the CTL files, batch files, and IFB files for the data loading as per the application demands..
  • Loading data for the entities like LOY member, LOY transactions, contacts etc.
  • Data validation and cleaning using Informatica data quality tools.
  • Developed and executed SQL’s, procedures, functions, cursors and packages to implement the data migration in Siebel.
  • Automate the batch jobs using shell, batch script
  • Responsible for END to END migration from Source to Target.
  • Performed the data validation based on the user keys.
  • Expertise in accessing the Siebel data using simple and complex queries based on requirement.
  • Extracting the data to files and tables using SQL’s & Informatica.
  • Coordinated and dictated staging table structures with the internal CRM ONLINE, Epiphany teams to import the data into Siebel Loyalty, Marketing, UCM&OBIEE applications.
  • Used Informatica Power Center to load this data into Stage and EIM tables in Siebel UCM.
  • Good working knowledge on campaigns and segmentation for promotions setup.
  • Creating the segments of data as needed by Siebel Marketing and OBIEE systems.
  • Bulk data load using EIM, sql loader, shell scripts, Informatica for Loyalty and Siebel UCM.
  • Managing onshore and offshore team so we can monitor and maintain operation 24/7 as per client business needs.

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