SUMMARY:

• Around 9+ years of experience in delivering critical solutions on various levels ofSoftware Application Development with 6 years of strong experience in Salesforce.com (SFDC) as Developer/Admin and 3 years of experience as Java J2EE applications Developer.
• Certified Salesforce.com Developer. (DEV 401)
• In - depth understanding of Cloud computing services SAAS, PAAS, IAAS applications including CRM business process like SFA (Salesforce Automation) dealing with Customer Acquisition and customer retention and good experience in working with various SFDC implementations covering Sales cloud,Service cloud and Communities.
• Experience in working with both Force.com IDE and Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Extensive hands-on SFDC Administrative experience in creatingand managing Apps, Page Layouts, Search layouts andgeneration of Email templates according to application requirements.
• Extensive experience on Force.com Sites, Site.com and Communities
• Experience on knowledge base, Article management and PKB application
• Good experience in all stages of Software development life cycle (SDLC) like Gathering requirements, analysis, design, development, Module Integration, testing, Production support and post production support.
• Experience working with Salesforce Mobile Administration in Salesforce 1 and Classic
• Worked on design, development and deployment of Apex classes, Apex triggers, Apex Web Services, Test methods, VF pages, VF components, Sitemaps, Robot.Txt files and controllers.
• Implemented Security and Sharing rules at object, field and record level for different users at different levels of organization.
• Extensive use of Custom Labels, Custom Components, static resources for Best Practices.
• In-depth understanding of CRM business processes like Article Management, Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and merging management.
• Worked often in creating Applications, Custom objects, Custom fields, Field dependencies, Validation rules and Record types.
• Worked on creating Triggers, Workflow rules, Approval process, Tasks and Auto-response rules.
• Experience in integration with the third party systems using force.com Web Services API, SOAP, REST and good experience in employing Salesforce AppExchange applications.
• Experienced working with Batch and Scheduled Apex Jobs, writing Test classes and evaluation of any failures/errors in nightly jobs.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities, like creating the relationships/junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Email alerts and business logic.
• Experience in creating Roles, Profiles, Email services and designing Body templates.
• Experienced in data migration using Import wizard, Apex data loader, SFDC Data export.
• Working knowledge of Case Assignment, Case escalation rules andArticle Management.
• Extensive Experience in creating custom reports, dashboards and analytic snapshots based on user and organizational requirement.
• Performed many Support Roles for the internal users helping in third party tools as well as both sales and service cloud.
• Experience working with google webmaster tool.
• Experience in Database design, Functions, Triggers, DDL, DML queries.
• Possess excellent communication, interpersonal and analytical skills along with can - do attitude.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes/Controllers, Apex Trigger, SOQL, SOSL, Visualforce, S - Control, Offline Edition, Integration, Migration, Batch Jobs, Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Custom Objects, Custom Tabs, Schema Builder, Apex Web ServicesSalesforceTools and Integration Tools Eclipse, Force.com Eclipse IDE Plug-in,Force.com Data Loader, Import Wizard,Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production)

Programming languages: C, C++, Apex, Java/J2EE, SQL

Web Technologies: HTML, JavaScript, XML, AJAX, SOAP, WSDL

Operating Systems: MS-DOS, Microsoft Windows platforms, Linux, Unix

Database: Oracle, MS Access, SQL Server 2008

IDE: Eclipse, Force.com Eclipse IDE plug-in, Force.com IDE

Other Tools: Workbench, Force.com Explorer, Google Webmaster tool

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

SFDC Developer

Responsibilities:

• Worked on Force.com Sites, Site.com and Communities
• Created Visual force pages for Force.com Sites and then Embed them to the Company site
• Developed many Apex classes, controllers, Vf Pages, Batch Classes and scheduling their Jobs
• Creating sitemaps and Robots.TXT
• Extensive use of Custom Labels, Custom Components, static resources for Best Practices.
• Worked on Documents, Salesforce CRM contents and inserting them in the web sites
• Worked on Data categories assignments and mappings
• Also worked on data migration using Article Import
• Managing communities and administrative work on communities
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality
• Worked on PKB application and configuring it to the Sites
• Make the articles publicly available using Google search console
• Extensive experience in article management programmatically using batch apex
• Writing Triggers and workflows
• Customizing Error Pages for sites

Environment: Force.com Platform, Force.com IDE, Force.com Sites, site.com, knowledge, article management, Public knowledge, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, SOQL, SOSL, Record Types, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Import wizard, Import articles, Workflows and Approval process.

Confidential, Stamford, CT

SFDC Developer/Administrator

Responsibilities:

• Involved in the re-engineering process of the Account, Contact and Opportunity object.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked close to business user and performed the actions of support analyst in complete SDLC
• Created Formula Fields, Validation Rules, Workflow and Approvals for the flexibility and functionality of force platform application.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Also have experience on Service Cloud, App-exchange & Call centerapplications, in Various SFDC Implementations.
• Designed and developed Apex Classes, Controllers and Controller extensions for various functional needs in the application.
• Developed Apex Triggers for various functional needs of the application and tested code.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities and Reports
• Created new custom objects, custom fields, designed page layouts, developed triggers and conducted unit testing.
• Implemented data migration and integration between Oracle Legacy system and Salesforce CRM
• Implemented Web to case and Email to case features.
• Created auto response emails including suggested solutions for cases raised via email and web-to-case
• Used the sandbox for development, testing and code migration to the production.
• Created workflow rules and defined related tasks, email alerts, and field updates.

Environment: Saleforce.com platform, Apex Visualforce,HTML, Java Script, Apex Triggers, Workflow & Approvals, Controllers and Extensions, Custom Objects, Custom Tabs, Email Services, Force.com IDE, Sandbox, Windows XP

Confidential, Hoboken, NJ

SFDCDeveloper/Administrator

Responsibilities:

• Gathered requirements and developing client-specific solutions by understanding customer’s business and technical environment.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Assignment rules.
• Worked on Point and Click development.
• Worked on SFDC implementation related to Sales Cloud.
• Performed the support role for both service cloud and Sales cloud
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
• Developed design document for data loader based integration.
• Designed, developed and deployed Apex Classes, Triggers, and packages for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed the Custom Visualforce pages for Lead conversion, merging duplicates.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Prepared test plan and test case documents for Visibility application.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Force.com Platform, Force.com IDE, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, SOQL, SOSL, Record Types, SOAP, REST, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process, data loader.

Confidential, Coppell, TX

SFDC Developer/Administrator

Responsibilities:

• Responsible for various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Implemented Web-to-lead to track and solve leads from the company website.
• Created different workflow rules and Approvals for various campaign processes.
• Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Experience working with Salesforce Mobile Administration in Salesforce 1 and Classic
• Customizing and configuring the Mobile view.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Have used Point and Click development concepts and gained knowledge on Point and Click.
• Used Master-Details, lookups, and many-to-many relationships with Junction Objects.
• Performed data migration into Salesforce application using apex data loader through CSV files.
• Imported accounts and contacts data through Import Wizard.
• Created and deployed Several Reports using salesforce.com platform.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Developed and configured various Reports for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team and support end users.
• Used the sandbox for testing and deployed it to production.

Environment: Salesforce.com Platform, Apex, Apex Custom Controllers, Visual force pages, Data Loader, HTML, JavaScript, Workflows, Approvals, Reports, Custom-Objects, Analytical Snapshots, Security Controls, Integration, Force.com Platform (Sandbox and production), Force.com IDE

Confidential, Denver, CO

SFDC Developer/Admin

Responsibilities:

• Served as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization.
• Maintained consistency between territory management application andSFDC accounts and leads, ensuring all sales people are assigned the correct accounts and leads.
• ConfiguredCustom objects, Custom tabs and deployed Workflows,Approval processes,Validation rulesandsharing rules to meet the requirements of the application.
• Used Force.com developer toolkit including Apexclasses, ApexTriggers, Components, ControllerClasses and Visualforce to develop custom business logic.
• Debug Apex scripts using DebugLogsand SystemLogConsole to catch Exceptions and execute GovernorLimits.
• Created Page layouts, Search layout to organize fields, related lists, custom links and other components in various record pages.
• Monitoredcustom reportsfor sales manager and executives
• Employed Data Loader to migrate data from Oracle to Salesforce database and completed the configurations in Oracle application to Salesforce platform.
• DesignedField mappingdocument for various objects likeAccounts, Contacts, Tasks, Opportunity and Lead.
• Deployed Google Chatting API to create Visualforcepages showing USmaps that charted sales by state.
• Involved in design and Development of UI using HTML, JavaScript and CSS.
• ImplementedChatter, Chatter desktop developed public and private groups.
• CreatedWorkflows,Approval processes,Validation rulesandsharing rules.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• DeployedApex using Force.com IDE, Force.com MigrationTool and WebServicesAPI.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Import Wizard, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Sales cloud, Service cloud, Security Controls, Visualforce Controllers, Sandbox data loading

Confidential

SFDC Administrator

Responsibilities:

• Involved in Salesforce.com application setup activities and customized the applications to match the functional needs of the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Create and Customize Custom Objects, Formula Fields, Validation rules, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists and complex page layouts.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Involved in data integration and data migration tasks of the Salesforce.com
• Complete bulk imports of data using Apex Data Loader.
• Developed and maintained custom reports.
• Batch reassignment of accounts and opportunities based on organizational changes.
• Prepared training materials for business use.

Environment: Data loader, Eclipse, Import wizard, Page layouts, Validation rules, Microsoft Excel.

Confidential

Java Developer

Responsibilities:

• Involved in designing system based on UML concepts like data flow diagrams, class diagrams, sequence diagrams and state diagrams.
• Development and design of web pages using HTML, JavaScript for client side validation.
• Design and development of application.
• Database design utilizing Oracle.
• Coding Java classes.
• Developed data model and stored procedures.
• Maintenance and Production support of application document design and functional aspects of application.

Environment: Java, JSP, Java Beans, Weblogic8.1, JavaScript, HTML, DHTML, XML and Windows.