SUMMARY:

• Over 8+ years of IT experience with 6 years Salesforce CRM Application Software Designing, Development which includes 2 year of experience as Salesforce Commerce Cloud and Java Developer . Testing and Implementation, this involved hands - on design and development using Force.com Platform.
• Possess comprehensive understanding on SFDC full life cycle.
• Extensive experience in developing Service Cloud and Sales Cloud functionalities, Partner and Customer communities, Salesforce CRM AppExchange applications.
• Manage Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc.
• Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Implemented exceptional Salesforce Commerce Cloud (SFCC) solution based on design and functional specification on Demandware Platform
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API SOAP.
• Experienced in implementation of the Apttus CPQ.
• Used the Aura framework and sales lightening design system in SFDC
• Worked on designing and developed Lightning Components using Lightning Design System.
• Worked on creating Lightening pages inside Lightning Community Builder.
• Effective hands on experience in using Salesforce Lightning Framework to drive the client server management and Lightning APP builder to using Visualforce pages for Lightning experience
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Extensively worked on Jenkins by installing, configuring and maintaining for continuous integration (CI) and for End to End automation for all build and deployments.
• Helped users with Chatter teams/Groups and follow application as well.
• Experience with XML-related technologies including XML, HTML, XSD, DTD, XSLT and XPath.
• Having hands on experience in deploying web and J2EE enterprise applications on IBM Websphere application servers.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
• Quick Learner to new concepts like Salesforce Lightning, Salesforce mobile applications, and implemented
• A very good team player with the ability to work independently, a competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.
• Certified in Salesforce Platform Developer.
• Led team to timely and successful completion of projects and guided teams through Testing and Knowledge Transfer phases.

TECHNICAL SKILLS:

Sales Force Technical: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, components & controllers), Standard objects, Workflow & Approvals, Apex Data Loader, App Exchange, Web Services reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, Lightning App Builder, Lightning components frame work, Custom Objects, S-Controls, Analytic Snapshots, Sandbox development and Testing, Sales Cloud, Service cloud.

Operating System: Windows XP/2003/2000, Windows 2K/2003 Server, UNIX, Windows NT, Linux, RHEL 7.0/6.0

Build/Automation Tool: Jenkins, Puppets

Languages: Java/J2EE, JSP, SQL, Perl Scripting, C, C++, PYTHON, SHELL Scripting.

Databases: Oracle 9i/10g/11g, DB2 (UDB), MYSQL, MS Access, Toad, Mongo DB, Cassandra, SQL*Plus

Web/App Servers: WebSphere Application Server.

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, Shell, Web Services, SOAP, UI, WSDL, UML.

SDFC coding: APEX Classes & Triggers, Components, Visual force pages, Developer Console.

PROFESSIONAL EXPERIENCE:

Sr. Salesforce Developer/Administrator

Confidential - Providence, RI

Responsibilities:

• Worked as Salesforce developer in the design, build phases of the project.
• Developed customized app SMS, various custom objects, custom fields, profiles, reports and dashboards based on requirements.
• Responsible for implementing the design and custom functionality for various e-commercesites on Demandware platform.
• Integrated Shiseido look and custom functionality into already existing e-commerce app.
• Ensure that application development standards, processes, controls, and governance meet security, privacy, and regulatory compliance requirements for E-commerce.
• Key role in gradual transition of company’s application form salesforce classic to lightning experience
• Have used lightning components to create stand-alone apps that are hosted in salesforce
• Implemented salesforce lightning components for small set of users within the organization
• Worked on Lightning process builder to consolidate existing workflow rules
• Create workflows, validation rules, case assignment rules, and email templates.
• Interface with stakeholders in understanding requirements and providing technical
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Customized email templates and used different error handling techniques to handle the data and send emails depending on the requirement.
• Sophisticated analysis of customer data can be done with conventional reporting tools that go beyond native Salesforce.com reporting, including complex statistical and trending analysis.
• Experience on working with force.com marketing cloud.
• Experience in designing sales cloud, Marketing cloud and partner communities.
• Hands on Experience with sales cloud and service cloud functionalities development
• Used data loader for importing and exporting bulk records.
• Experience in data migration using Import Wizard, Cast Iron, Informatica, Jitter bit Data Loader and Apex Data Loader
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Implemented CPQ solution using Apttus CPQ & Contract Management
• Improved reliability and performance of reporting enables analytics and exception reporting.
• Created lead foams, campaigns to lead foams, assigning task and managing work flows.
• Involved in Salesforce.com application setup activities and customized the apps to match thefunctional needs of the organization.
• Integrated customer data between Salesforce & SAP using WebSphere Cast Iron. Configured to run and manage integration projects between Salesforce.com and SAP using Cast Iron Express Edition.
• Extracted the Salesforce CRM information into BI Data Warehouse using Force.com API/Informatica on Demand to provide integration with oracle financial information to perform advanced reporting and analysis
• Build and integrated third-party computer-telephony integration (CTI) systems with Salesforce
• AppExchange applications
• Managed apttus application, releases, and future upgrades
• Developed a custom layout for homepages on web and mobile for Lightning Experience with Lightning App Builder.
• Familiarity with recent launch features by Salesforce like Lightning Experience Migration Assistant, Einstein High Velocity Sales, Einstein Lead scoring, Lightning Voice, Surface duplicates across objects, Sales console
• Created Security settings for Roles and Profiles and managed Security Sharing Settings.
• Developed Validation Rules for the Custom Objects and Workflow rules and Approvals for some fields.
• Used python scripting for the manual deployment and Jenkins to automate the deployment process.
• Involved in the installation of the Jenkins on the Linux server and through the automated builds I helped the deployment process to get reduced from 40 min to 20 min.
• User Roles and Profiles, Security controls and shared settings. Implemented field level security, Profile and audit trail setup.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Migration Tool, Custom Objects, Custom Tabs, Email Services, HTML, Oracle 11g. Java Script, Java, Web Services, Sales Cloud, Service Cloud, Apttus CPQ WSDL, SOAP, Sandbox, Eclipse IDE Plug-in, RHEL 7.0/6.0, Windows

Salesforce Developer/Administrator

Confidential - Mooresville, NC

Responsibilities:

• Analyzed requirements, involved in the development of all modules.
• Worked as Salesforce developer in the design, build phases of the project.
• Coordinating and participating in all stages of design, configuration, and development & testing for the systems.
• Analyze and evaluate the business needs and its application impact for changes requested by the business users, including the impact to the data model and database design.
• Worked with the custom Customer Community and managed the of the community along with Service cloud functionalities to deal with the various cases filed by the customers.
• Designed, developed and deployed the Custom objects, Components, Visual Force Pages to suit to the needs of the application.
• Implemented CPQ solution using Apttus CPQ & Contract and billing Management.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.
• Develop customer portal for distributors and claim processes, approval process flow etc.
• Maintain, support & customize the company enterprise Salesforce setup and new requirements. Manage all change requests and ensuring that they are delivered on time.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Experience on customizing Data model of Salesforce.com CRM using Workflows, Triggers, Validation rules, And approval processes.
• Reengineered current CRM SFDC system to use the standard core SFDC functionalities.
• Worked in data Migration from Traditional applications to salesforce using Data Loader Utility
• Involved in data mapping and migration of data from legacy systems to salesforce.com Objects and fields.
• Worked on sales cloud and service cloud to process business logic in the organization
• Experience on working with force.com service cloud, sales cloud, marketing cloud
• Used Apttus CPQ to configure, price and quote deals which improved the sales process.
• Creating Workflow Rules, Tasks, Email Alerts, assignment rules and Components to suit to the need of the application.
• Designed various HTML Email templates for Auto-response to customers.
• Schedules the reports, dashboards for management and users by emails.
• Customized different page layouts and assigned them for different profile users.
• Designed various web pages in Visualforce page for functional needs within Salesforce.
• Worked on the SOA integration with salesforce.com & other legacy Applications
• Supported, enhanced and developed solutions on the Force.com platform, utilizing the Force.com API, APEX, Visualforce, price configurator tools and integrating apex applications.
• Developed triggers and apex classes using apex test classes with minimum code coverage. Implemented various levels of security to hide the valuable information from the users.
• Approval & workflow process.
• Setup Salesforce security control using profile, Role, Global sharing setting, Sharing rule.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Communities, Reports, Service Cloud, Migration Tool, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Marketing Cloud, Web Services, SOAP, REST, Apttus, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, RHEL 6.0, DB2.

Salesforce Developer/Administrator

Confidential - Katy, TX

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Customized tab worked with various standard objects like Accounts, Contacts, Leads, Campaigns, Cases and Solutions.
• Created various Batch jobs and time based workflows to update the data regularly.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Integrating the application with SOAP Web services and also Informatica Web services. Provided user support and bug fixing activities as per the SLA.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed workflow rules for various tasks and Email alerts as per the requirement.
• Developed Approval process for the application by implementing custom formulas in various stages of approval.
• Implemented Case Management Automation to track and solve Customer's Issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case Object.
• Developed Apex classes and Apex Triggers for various functional needs in the application.
• Developed Visual Force Pages to customize the view and functionality of the page that were required by the Organization.
• Hands on experience in sales cloud and service cloud functionalities.
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica on Demand.
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
• Used the Sandbox for testing and migrated the code to the deployment instance after testing.
• Implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom picklist fields.
• Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.
• Provided the to the internal business users to use the application and develop their own custom report.
• Prepared user manual and technical support manual.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in, RHEL 6.0, Windows 2003, Oracle10g

Java/J2EE Developer

Confidential

Responsibilities:

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Used various core Java concepts such as multi-threading, exception handling, collection API’s to implement vaious features and enhancements.
• Involved in various Software Development Life Cycle(SDLC) phases of the project
• Design the system using Object Oriented Analysis and Design.
• Developed classes for EJBs and database manipulation using JDBC.
• Actively involved in configuring the Application Server and deployed all the modules like Web modules and Business modules.
• Coded classes for creating dynamic SQL queries.
• Developed the Front-end JSP, HTML and file uploading application.
• Coded Java classes using data access objects, session façade patterns.
• Used JDBC to interact with the Oracle database for storage and retrieval for information.
• Quality assurance and Code review.
• Monitored the error logs using the Log4J and fixed the problems.
• Implementation of automated Unit testing using JUnit and Ant.

Environment: Java, J2EE, JSP, Struts, JSON, HTML, WAS (WebSphere Application Server), Eclipse, JavaScript, Oracle 9i, PL/SQL, JDBC, UML, My SQL, Rational Rose, Windows 2000