PROFESSIONAL SUMMARY:

• Certified Salesforce Administrator and Platform Developer I
• Overall 5 years of IT experience including Salesforce in all phases of Software Development Life Cycle (SDLC) from analysis, design, development, testing, implementation and maintenance.
• Profound understanding of Object Oriented Programming (OOP) and MVC (Model View Architecture). Administered and configured Salesforce Users, Roles, and Permission sets, Profiles, Public Groups, Queues and Data Management.
• Expertise in standard Salesforce configuration dat include workflow rules, Process builder, page layouts, Record Types, Approval Processes, Assignment rules and Validation rules.
• Extensive experience in creating Lookup relationships, Master - detail relationships and creation of junction objects to establish association among other objects (Many-many relationship).
• Worked on Administering Tools like Data Exports and Data Import Wizard.
• Implemented Visualforce components to customize captions, headers and footers of a Table and to embed a standard list view of an object's records.
• Worked with exceptional handling and displaying custom error messages for TEMPeffective end user interactive experience using Visual force pages.
• Worked with Visualforce List Controllers to act on a set of records with paging them and iterating them over a list of records.
• Implemented REST and SOAP Web services.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Worked on Agile and Scrum Methodology, used AGILEAccelerator to track business requirements, measure progress, and successfully deliver releases right from Salesforce.
• Implemented Batch apex to update all records based on custom criteria.
• Implemented Asynchronous apex, which includes future methods, Queueable Apex, Batch Apex and Schedule Apex.
• Create new reporting capabilities and respond to ad hoc reporting requests as needed.
• Deployed the changes using Change sets, Force.com migration tool and Eclipse IDE.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Good hands on practice with the new Lightning Design System (LDS), which halps to quickly, and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Extensive Knowledge in migration techniques: Change Sets, Force.com IDE tool.
• Experience in Batch Apex, Scheduled Apex, and Integrations concepts using SOAP API, REST API.
• Worked on different Salesforce environment including sandbox and production.
• Comprehensive understanding of web technologies including HTML, JavaScript, WSDL, and XML.
• Strong experience in database development using PL/SQL for MySQL and Oracle.
• Used Informatica for integrating Salesforce organization with Marketing tools.
• Strong communication, organizational and interpersonal competencies along with detail oriented and problem-solving skills in the technology arena.

TECHNICAL SKILLS:

Salesforce Technologies: Apex (Classes, Triggers, Dynamic Apex, Batch, Schedulers), Visualforce (Pages & Controllers), SOQL, SOSL, Workflow & Approval Processes, Process Builder, Reports & Dashboards, Standard & Custom Objects(Validation Rules, Formulas, Relationships, Record Types, Page Layouts), Security and Sharing (OWD, Profiles, Role Hierarchy, Sharing Rules), Lightning Components, Sales Cloud & Service Cloud.

Web Tools: Salesforce.com Setup Tools, Eclipse/ Force.com IDE, Developer Console, Force.com Explorer, Data Loader, Force.com Migration Tool

Languages: Asp. Net,VB.Net, C, C# .Net

Databases: SQL Server, Oracle 11g/10g, SQL Server 2008/05/2000, MYSQL, DB2

Web Technologies: HTML, XML, JavaScript, JSON, SOAP, CSS, AJAX

ETL Tools: Informatica

PROFESSIONAL EXPERIENCE:

Confidential, AZ

Salesforce Developer/Admin

Responsibilities:

• Provide global day-to-day end-user support (including system configuration, complex formulas and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of Salesforce.com.
• Experience working with SOAP and REST API Calls.
• Experience working with Apex Classes, Visualforce Pages and Triggers.
• Deployed the code into production using Change Sets.
• Experience using Agile Accelerator and Kanban Dashboard.
• Participated in Sprint meetings to prioritize the issues and work accordingly.
• Used Apex Data loader to mass import or export the data.
• Experience working on Process Builder, Workflows rules and validation rules.
• Created fields, Objects, Record types, Page layouts, formula fields, Summary fields, roll up fields.
• Well versed with the data migration tasks and halped team to achieve targets in a timely manner.
• Experience working with Email templates, Inbound- Outbound Messaging.
• Has done the thorough testing before pushing the code into production. Any Enhancements and issues are logged and prioritized.
• Interacted with the customers for the reporting and dashboard needs. Determined unused reports and pushed them to the Quarantine.
• Involved in developing lightning Communities, configuring drag and drop components for Community builder.
• Created Custom Search and Profile Menu Components for Communities.
• Experience in using Salesforce Lightning Inspector to debug the lightning components Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Developed Salesforce Lightning Apps, Components, Controllers, and Events.
• Prepared technical document and documented the frequently occurred problems and how to resolve it for future purposes.
• Worked on Issue Management for tracking the user issues.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities and Leads.
• Create and customize various custom Objects, Tabs, Relationships, Reports and Validation Rules for the application.
• Created Email templates in Text, HTML and Visualforce necessary for the application.
• Analyze and create custom Profiles as required for the business needs and implemented object level, field level and record level security.

Environment: Eclipse IDE,Salesforce.com, Force.com Sandbox, Lightning Components, Import Wizard, Apex, JavaScript, CSS, Sharing Rules, Visual force Pages, Triggers, Workflows, Email alerts, APEX Data Loader, Localizations, Web Services API.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Used and administered Salesforce CRM, in a support capacity logging tickets, and running adhoc reports for performance related metrics.
• Responsible for performing administrative functions in Salesforce CRM such as create/modify picklists and lookup fields.
• Developed various Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Created email templates and inbound emails using Visualforce for clients and customers.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Created various Batch jobs and time based workflows to update the data regularly.
• Integrate of Application with Salesforce.com with using SOAP, REST web services API and WebSphere Cast iron.
• Customized Salesforce.com fields, page layouts, record types, list views and queues.
• Worked closely with Sales Operations team and Business Analysts in building Reports and Dashboards.
• Experienced with creating Workflow rules, validation rules, formula fields, escalation rules, auto assignment rules in the Licensing project.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Data management through data loader.
• Good knowledge in developing the documents for data model design in sales force CRM.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Supported the data migration activities for migrating the data from various business sources withthe support of Salesforce CRM.
• Extracted the salesforce CRM information into BI Data Warehouse using Force.com API/ Informatics to provide integration with Oracle Finance information to perform advanced reporting and analysis.

Environment: Saleforce.com platform, Force.com, Apex, Data Loader, Import Wizard, REST, SOAP Web Services, Eclipse IDE, Controllers, Visualforce Pages, XML, Triggers.

Confidential, NJ

Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce CRM implementation and documented the Business and Software Requirements
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visualforce and Force.com API
• Supported around 1000 users in the implementation of the Service cloud and sales cloud.
• Developed Visualforce pages, controllers for goal setting and performance evaluation
• Developed Custom Apex pages and Apex classes and has also written various Visualforce email templates.
• Worked on Email handling requirements for assigning the leads to Agents.
• Involved in the entire SDLC using agile methodologies and Understanding of complex SQL's.
• Developed custom objects and custom tabs for various modules of applications.
• Extended standard native Force.com functionality using Visualforce, Apex, AJAX, JQuery and Web services like SOAP & REST.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor’s limits.
• Wrote Apex batches, test methods to build synchronization of phone field with master database
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization
• Work with end users and other client stakeholders to resolve production issues.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the sessions provided by the Salesforce team

Environment: Salesforce.com, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Data Loader, Web Services API

Confidential

.Net Developer

Responsibilities:

• Worked in Agile methodology and involved in all SDLC Phases
• Involved in the team meetings, client meetings and developing for the project
• Developed Web Forms using ASP.Net and VB.Net
• Used Java Script for performing client-side validations
• Involved in developing the components for middle tier (Business Layer) using VB.Net
• Implemented Security Features using ASP.Net Login Controls, Personalization,,
• Created Data Access Layer using ADO.Net to communicate with MS SQL Server
• Performed database operations on SQL Server to create and maintain customer's information by creating
• Involved in processing unit Test cases and resolved software integration.
• Build and executed SQL queries and extracted data to create custom data reports.
• Defining key metrics and performance targets for quality measurement in software delivery

Environment: Visual Studio 2012, ASP.Net, VB.Net, WCF, MVC, HTML, CSS, ADO.Net, XML, WPF, Entity Framework 6.0, SQL Server, JavaScript.