PROFESSIONAL SUMMARY:

• Eight years of real - time experience as a Developer, with Seven years of experience as a Salesforce Consultant with proficiency as an Administrator & Developer, and one year of Java/J2EE experience.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, design, developing, enhancements, testing, deployment and maintenance of web-based and object-oriented enterprise applications.
• As a SFDC developer and Lightning developer, interacted with various business user groups for gathering the requirements for salesforce.com, Lightning and CRM implementation.
• Experience in developing Client-specific solutions on Force.com platform using Apex Classes and Triggers, Web service API, Force.com IDE, Validation rules, SOQL and SOSL.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Administrated Salesforce.com SFA setup, involves modifying of roles and profiles, managing users, and creating or updating reports and dashboards. Experienced with Service cloud, Sales cloud, Marketing cloud, App Exchange, Chatter, Call Center and Force.com on Salesforce.
• Involved in creating and designing custom apps, custom objects, custom fields, record types, custom tabs, role based layouts, workflow alerts and actions, validation rules, formula fields, reports and dashboards, report folders, report extractions from various formats, picklists, approval process, permission sets and creating email templates and generating emails using visual force according to client requirements.
• Great involvement in creating salesforce Lightning Apps, Components, Controllers and Events and altered existing Visualforce to adjust to salesforce new Lightning UI encounter.
• Experienced in upgrading apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Implemented the Single and Mass Email Messaging feature to automate the Emails based on business logic.
• Written Apex Classes, Batch Classes and Schedule class according to the business requirement and helper classes support for Apex Triggers.
• Written Apex Triggers on Account, contact and opportunity to automate business process.
• Developed Visual Force Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data.
• Implemented security and sharing rules for objects, fields and records for various profiles & users in Salesforce.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.
• Developed Apex classes on Force.com platform to customize application according to functional needs.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, using APPTUS CPQ within the exclusively developed framework.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Experienced working with Force.com IDE, Apex Data Loader, Force.com Explorer and Salesforce.com Sandbox environments.
• Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.
• Experienced in Sandbox Management like Refreshing Sandbox, Creating New Sandbox and Migrating code from one sandbox to the other, with Change set and good proficiency in the deployments with ANT Migration tool and COPADO.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language (DML) for Data Migration and Management in Bulk.
• Experience in migrating data from various systems into Salesforce CRM using ETL tools - Informatica on Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive) and Excel connector.
• Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.
• Experience performing data migration from Legacy Systems using Data Loader, Workbench, DataLoader.io, and Import Wizard.
• Exceptional knowledge on Java Multi-Threading, Collections, Interfaces, Synchronization, and Exception Handling and good hands on experience with HTML, XML, CSS, jQuery, JavaScript, JSON, Angular JS and AJAX.
• Experience in using Servlets, Java Web Services and JSP.
• Experience in writing SQL and PL/SQL programming with DB2, Oracle and MySQL Server.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce SFA, Salesforce CRM, Apex, Apex Language, Apex Classes, Apex Triggers, Apex Web Services, Classes/Controllers, Visual Force Pages/Components, SOQL, SOSL, Workflow & Approvals, Process Builder, AppExchange, Sales, Service, Marketing and Community cloud, AJAX, Case Management Automation, Analytic Snapshots.

Salesforce Tools: Force.com, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox and Production), Excel connector, Eclipse, Force.com Eclipse IDE Plug-in, Data Loader, Workbench.

Programming Languages: C, C++, Java, Apex, PL/SQL.

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, SOAP, REST, WSDL.

Databases: SQL Server, MYSQL Server, Oracle 11g, MS Access.

Tools: MS Project 2010, Visio 2010, Bizagi Modeler, Eclipse, Informatica, Cast Iron Systems.

Operating Systems: Windows 7, Windows XP, IOS, Windows Servers 2003/2008/2012.

PROFESSIONAL EXPERIENCE:

Confidential, San Jose, CA

Salesforce Administrator/Developer

Responsibilities:

• Involved and integrated with various business user groups for gathering the requirements for CRM implementation.
• Created profiles, Roles based on organization role hierarchy and implement record level and field level security and configured their sharing settings.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Developed components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Generated Apex Classes using WSDL and developed business logic layer for integration with external web services to the system for functional needs.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Designed Batch Classes to handle bulk logic and invoked the trigger Handler classes from Trigger Context.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Customized the Out of the box Lead Conversion functionality to support business requirement with a combination of Triggers, Classes and Visual Force Pages.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and Components and Visual Force Pages.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web page.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.
• Worked with Data loader for loading the attachments like CSV files into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for optimizing data retrieval speeds and used Force.com developer toolkit including visual force pages, Apex classes, Apex controllers and Apex triggers to develop custom business logic.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.
• Used asynchronous Metadata API to manage setup and customization information.
• Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Informatica and MuleSoft.
• Worked with External objects in Salesforce which is another feature introduced with lightning components.
• Created summary reports, matrix reports, pie charts and Dashboards to assist the business team and created workflows rules, field updates, tasks & email alerts.
• Used Sdocs for Client-specific enhancement and to customize the documents upon request of a client according to their business needs.
• Created journeys and implemented marketing campaigns using marketing cloud tools like Journey Builder, Email Studio and Automation Studio. Developed and deployed A/B testing strategies to roll out the control version to be used in the final email campaign.
• Involved in using Heroku to deploy, run and manage the application into the cloud and build applications to interact with salesforce data.
• Used Heroku Connect to synchronizes data between Salesforce organization and a Heroku Postgres database.
• Responsible for setting up OAuth to enable external client applications to communicate with SFDC platform and Configured Single Sign-on SSO using SAML with Ping federate identity provider.
• Involved in CPQ (Configure, Price& Quote) design and mapped to the Salesforce custom objects and involved in Apttus Advanced Workflow Approvals.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com and Integrating Salesforce.com with Marketo and facilitate bi directional flow of data.
• Created a user interface in Lightning using Aura Framework, CSS, Bootstrap for a user to enter case details and submit in to Salesforce.
• Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing.

Environment: Salesforce.com CRM, Apex Language, Triggers, Custom Objects, VisualForce (Pages, Component & Controllers), Web Services (SOAP, REST, WSDL), Page Layouts, Force.com IDE, HTML, CSS, Java Script, jQuery, Informatica ETL tool, Workflows, Approvals, Process Builder, Reports, MuleSoft, Eclipse, sandbox, Force.com Migration tool, Change Sets, Data Loader.

Confidential, Pittsburgh, PA

Salesforce Administrator/Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document, Implemented Agile Methodologies in developing SDLC.
• Create a lookup utility using Lightning, Apex classes and SOSL to lookup Users and add them as a Case Team to the case record.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Created a framework using Apex flex queues to track a user process of granting login credentials to DASH (Customer portal).
• Implementation of Apex Triggers, Apex Class for automation of the business process on Account, Contact, Opportunity and Custom Objects.
• Written Apex Classes, Batch Classes and Schedule class according to the business requirement and helper classes support for Apex Triggers.
• Designed, developed and deployed Apex Classes, Extension Classes to support Visual Force pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in the application.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the aura framework.
• Involved in building Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.
• Enhanced Apex Class and Visual Force Page to create a custom Related List, showing activities for selected contacts or clients.
• Created Visual Force Pages using Standard Controllers, Custom Controllers, Extension Controllers & Web Services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• Implemented the Standard Set Controller and its attributes to paginate the records in Visual Force Pages.
• Written several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Involved in setting up the webinars through the MARKETO application which we have integrated with salesforce to introduce our products to the customers.
• Created Visual force mail templates and automated Email Process to send installation instructions to new and existing customers.
• Used either Change sets or ANT for deploying the metadata from one instance in to various Salesforce instances.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Used Sdocs professional services and its custom Template Design Service to reach the business requirements.
• Customizing the Apttus product Configurator and quote application according to business needs.
• Managing subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries Used automation studio for performing actions such as imports, extracts and SQL query activities.
• Integration of Sales cloud with external information systems using SOAP API web services.
• Experience in data migration using Import wizard, Apex Data Loader and other integration tools like Cast Iron (CI).
• I implemented virtual machines on Heroku as well as virtual networks and I created database tables in Heroku by using Heroku Postgres.
• Using Heroku Connect with Heroku Postgres, I build applications that interact with Salesforce data using SharePoint.
• Extracted the data from Salesforce.com application into the external databases (Oracle 11g, Oracle 10g) for generating large data reports using the Informatica on Demand.
• Working knowledge on ETL tools like Informatica Power center, SSIS and Reporting tools like OBIEE.
• Implemented Time Based Work flow to trigger an Apex Class to run at a specific time in a day/week.

Environment: Salesforce.com, Force.com, Apex classes, Triggers, Visualforce pages, Data Loader, JavaScript, HTML, CSS, XML, REST, AJAX, Web Services, SOAP, REST, Microsoft Outlook, Eclipse, Agile Methodology, Oracle 110g, Informatica, Marketo, ANT, SQL, Cast Iron.

Confidential, San Diego, CA

Salesforce Administrator/Developer

Responsibilities:

• Worked with CRM Application Development Team to complete development, test support and deployment activities.
• Modified the sharing model as required leads and case setup, managing email and mail merge templates.
• Worked on Salesforce.com customizations using Apex (classes, triggers and web services) and VisualForce that consists of several new data integrations and customizations are done to B2B Salesforce.com.
• Designed and developed Apex Classes with Standard, Custom and Extension controllers and Apex Triggers to serve various functional needs in the application.
• Experienced in Force.com Apex Classes, Apex Triggers, Batch classes, Future methods, Visual Force, Force.com API.
• Designed and developed workflow rules and Approval process for the application by implementing custom formulas for various tasks and Email alerts as per the requirement.
• Experience in Sales Force SFA applications based on Apex Language and leveraging Force.com Platform -- world's first commercial Software as a Service (SAAS) application running in Cloud Computing Environment.
• Installed Salesforce App Exchange (Knowledge Module) Application, configured and maintained user security permissions in compliance with organizational needs.
• Developed several Custom Reports to better assist managers and report folders to provide report accessibility to appropriate personnel.
• Used SOQL and SOSL statements within the custom controllers, extensions and triggers properly to avoid Governor Limits.
• Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Created profiles and implemented Object and Field level security to hide critical information on the profile users.
• Used the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Involved working with various SFDC implementations including Sales cloud, Service Cloud, Marketing Cloud, Community Cloud and more.
• Designed and developed SFA based Application on force.com platform in Salesforce.com environment with Apex programming language at backend and VisualForce pages as user interface.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Configured and maintain User profiles, role hierarchy, sharing rules and Security, Password policies.

Environment: Saleforce.com platform, Force.com Sites, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential, Cary, NC

Salesforce Administrator/Developer

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Designed, developed and deployed the Custom objects, Components, VisualForce Pages to suit to the needs of the application.
• Involved in identifying, planning new Salesforce.com features and functions like new screens, workflow, force.com objects, and reports in response to business needs.
• Developed Apex Classes, Visualforce pages and Apex Triggers to develop the custom functionality as per the requirements.
• Designed Apex Controllers and Visual Force Pages to support complex business logic adhering to the boundaries of Governor Limits.
• Analyzed and converted business workflows to Salesforce workflows and assigned workflow alerts.
• Worked with Data loader for loading the attachments into salesforce.com.
• Used SOSL/SOQL to extract data from the platform database.
• Experienced implementing SFDC cloud that covers Sales cloud, Service Cloud and Marketing cloud.
• Created various Reports like summary reports, matrix reports, pie charts, dashboards, graphics and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various reports for different user profiles based on the needs of the organization.
• Created and used Email templates in HTML and Visual force.
• Created sliders, custom buttons, and auto-grow text areas and imported HTML editor into Visual Force pages. Involved in working with CSS and Java Scripting while designing the Visual Force Pages.
• Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.
• Add/Build/Configure/Maintain all aspects of Salesforce instance in Sandbox and Production environments.
• Used the sandbox for testing and performed User acceptance testing.

Environment: Salesforce.com, Force.com, Service Cloud console, Apex classes & triggers, Visualforce pages, Apex Data Loader, JSCRIPTS, SOAP and REST based Services, HTML, XML, SOAP UI, Integration toolkit, Microsoft Outlook, Agile Methodology, Informatica, Cast Iron, OAuth, Sdocs, MuleSoft.

Confidential

Salesforce Administrator

Responsibilities:

• Customization of SF apps, objects (standard, custom, external), fields, record types, layouts.
• Experienced in customizing standard objects, accounts, contacts, opportunities, products, price books, cases, leads, campaigns, reports and dashboards.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and actions.
• Hands on experience in design, develop and implementing applications like Sales, Marketing, Partner Portal, and Service and Support modules.
• Worked as Salesforce admin support governing user account creation, rmation setup, password reset, Roles & Profile creation, user group creation, updating company profile, Network access setup.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Designed custom formula fields, field dependencies, validation rules, workflows and approval processes for automated alerts, field updates and email generation according to application requirements.
• Expertise in building Visual Force Pages, Visual Force Custom Controllers, Components, Advanced Search Functionality, Custom Objects, Reports, Dashboards, Tabs, Tags and Components.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Used import wizard for insert, update, of data from Salesforce.com. Used it to read, extract and load data from comma separated values (CSV) files.
• Imported excel based customer information records in to accounts, contacts and assets using Data Loader and import wizard.
• Created various reports (Summary reports, matrix reports, joint reports), pie charts, dashboards.
• Involved in setting up field level access for each custom object created based on the user's role within the organization.
• Experience in Solution Architecture for SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL.

Environment: Saleforce.com Platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Involved in Analysis, Design, Development and Testing of the application.
• Incorporated UML diagrams (Class diagrams, Activity diagrams, Sequence diagrams) as part of design documentation and other system documentation.
• Enhanced the Port search functionality by adding a VPN Extension Tab.
• Created end to end functionality for view and edit of VPN Extension details.
• Used AGILE process to develop the application as the process allows faster development as compared to RUP.
• Designed UI screens using JSP, jQuery, Ajax and HTML.
• Used Hibernate for persistence framework
• Used StrutsMVC framework and WebLogic Application Server in this application.
• Involved in creating DAO’s and used Hibernate for ORM mapping.
• Built REST API end-points for various concepts.
• Written procedures, and triggers for validating the consistency of Meta data.
• Written SQL code blocks using cursors for shifting records from various tables based on checks.
• Written Java classes to test UI and Web services through JUnit and JWebUnit.
• Involved in Agile methodology to get updated with team.
• Performed functional and integration testing.
• Extensively involved in release/deployment related critical activities.
• Log4J was used to log both User Interface and Domain Level Messages.
• Used Perforce for version control.

Environment: JAVA, JSP, servlets, J2EE, EJB, Struts Framework, JDBC, WebLogic Application Server, Hibernate, Oracle 9i, Unix, Web Services, CVS, Eclipse, Rational Rose, JUnit, JWebUnit.