SUMMARY:

• Over 8 plus years of experience as aSalesforce.com (SFDC) Consultant with proficiency as administrator & developer.
• Having extensive knowledge in implementing, customizing and maintainingSalesforcesolutions.
• Experience in Sales Force Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Customized Sales Cloud, Service Cloud, Chatter,Communitiesand installed apps from App - exchange onSalesforce.
• Experience in Administration, Configuration, Implementation and support experience withSalesforce.com platform.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers etc.
• Provided direct support toSalesforceusers during post-implementation issues and migrated metadata from sandbox to production.
• Extensive experience in creating relationships, workflows, approval processes, pages, classes, interfaces, email alerts, validation rules, sharing & security rules.
• Implementation & Integration experience onSalesForce.com using Apex Language (Classes, Controllers & Triggers), Visualforce Pages, Custom Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.
• Good experience with integration features inSalesforceusing REST and SOAP APIs.
• ConfiguredSalesforceCRM applications by writing Apex classes, Triggers, Test Classes, Visual Force pages and components, Batch Jobs, Scheduled Jobs, SOQL and SOSL queries.
• Thorough understanding of theSalesforcelicensing structure and various services offered bySalesforce.
• Exposure to Apptus and Steelbrick, developed POC's in Apptus CPQ and steelbrick CPQ.
• Experience with Steelbrick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steelbrick CPQ.
• Strong knowledge in Data cleaning and deduplication of records not only through app exchange applications but through traditional methods like using excel.
• Created Web-Lead, Big Deal Alerts, Custom Forecasting, Territory Management, Multiple Currency Management on Sales Cloud.
• Experience in developing, maintaining and performing processes to continuously monitor data quality and integrity in platform applications.
• Experience working with Eclipse IDE and Force.com Plug-in environment.
• Experience in working withAgile/Scrumenvironment, Iterative, Waterfall software development methodologies.
• Support and provide recommendations to teh COO, CTO, VP of Sales, and VP of Services by tailoringSalesforce.com to meetagilebusiness needs.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Knowledge onSalesforceLightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows,salesforcesupportcommunitiesand Chatter groups.
• Experience in writing batch classes, Schedule Apex, http callouts, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes.
• Proficiency in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, Approvals and Tasks.
• Strong knowledge and working experience in software Development Life Cycle (SDLC) methodologies such as Agile, Scrum and Waterfall model.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Experience working withsalesforce.com sandbox and production environments.
• Extensive experience in data migration using Data Loader.
• Experience in using Microsoft SQL Server, Oracle, MySQL, PL/SQL databases.
• Experience in developing Test Plans, Test Scenarios, Test Cases and performed testing for various applications at Unit Testing and Integration Testing.
• Extensive knowledge in version control tools like CVS, Clear Case/Clear Quest and SVN.
• A skilled problem solver and an efficient team player. Excellent verbal and written communication skills. Willingness to learn new technologies, openness to new ideas and ability to learn very quickly.

TECHNICAL SKILLS:

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), Apex Web Services, Workflow & Approvals, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Case Management Automation, Apex Batch.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Apex Explorer, Data Loader, Force.com Platform (Sandbox and Production).

Web Technologies: HTML, XML, Java script, AJAX, CSS.

Languages: C, C++, Java, SQL, PL/SQL.

Databases: SQL Server 2000/2005/2008, Oracle 8i/9i/10g, IBM DB2, MS-Access.

Operating Systems: Windows XP/2003, Windows 7, UNIX.

Web Services: SOAP, JSON, WSDL, XML, REST

Project Management: Agile, Waterfall

WORK EXPERIENCE:

Confidential, Austin, TX

SalesforceAdministrator

Responsibilities:

• Gathering teh business requirements from business team and users. Writing teh functional specification document based on teh business requirement document.
• Writing apex triggers, apex classes, developing Visual force pages.
• Highly used data loader and Information on demand tool to integrateSalesforcewith other legacy systems.
• Hands on experience in migrating teh data into teh application from other merged companies and facilitating teh application usage for new users.
• Solely responsible for deploying teh components from test environment to production.
• Developed various workflows, approval process, setting up roles, creating profiles, security controls, and data management.
• Solely designed and documented teh application enhancements post go live.
• Involved in integratingSalesforcewith other in-house data bases using Informatica cloud.
• Developed Activation Module, consumed Web Services, and used to connect teh backend database.
• Keeping track of allSalesforcereleases throughout teh year and implementing latest enhancements immediately in teh application.
• Responsible for monitoringSalesforce.com usage, performing administrative tasks, ensuring Data Integrity, and working with commercial operations management to identify additional opportunities to productively integrateSalesforce.com into ongoing business activities.
• Developed Business Dashboards, Metrics and reports for management review and operational efficiency.
• Responsible for refreshing teh Full copy and sandbox environments regularly.

Environment: SalesForce.com CRM Application Platform, Apex, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Austin, TX

SalesforceAdministrator/Developer

Responsibilities:

• Development activities will involve creation of a data schema, teh supportingSalesforceobjects, creation of file intake process/workflow, creation of batch processes to parse files, and workflows to support customer notification of data discrepancies and customer acknowledgement of file receipt.
• Operational support will include file processing from multiple third parties, review and analyze program data to ensure data integrity, and support in report development activities, provides internal consulting, technical guidance, information, and support to other application developers, computer operations, workstation support, company management, and departmental clients.
• Used Salesforce Lightning Components for building customized components replacing teh existing ones using JavaScript on teh client side and Apex on teh server side.
• Involved in Steelbrick CPQ implementation and customizations around teh app exchange.
• Worked as enhancement team member and performed teh roles ofSalesforce.com Developer andAdministratorin teh organization.
• Integrated Salesforce.com with an external application using SOAP, REST based web services.
• Used REST API for implementing Web Service Definition Language(WSDL) in teh application for access to data from external systems and web sites.
• Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed teh solution by customizing various standard objects ofSalesforce.com (SFDC)
• Designed various Webpages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on teh type of customer enquiry.
• With Apttus CPQ (Configure Price Quote) software, close bigger deals faster with visibility into teh latest product and pricing information, and teh ability to quote quickly.
• Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in teh application.
• Implemented teh requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Data Loader for insert, update, and bulk import or export of data fromSalesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Implemented web-based case management automation - Web to Case to track and solve customer's issues.
• Implemented Email-to-Case using XML. Converted teh E-mail threads regarding customer service issues into XML strings dat are converted into cases and linked those cases with their respective Accounts and Contacts.
• Involved in data mapping and migration of data from legacy systems toSalesforce.com Objects and fields.

Environment: Salesforce.com platform, Force.com Sites, Apex, REST API, SOAP, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Apttus CPQ Software, Marketo, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Steelbrik, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Confidential, Chicago, IL

SalesforceConsultant/Administrator

Responsibilities:

• Assuming a leadership role in requirements definition and application best practices and assisting with determining project scope with project managers and sponsors.
• Understanding Integration scenarios, design to develop Apex/Visualforce according to teh business requirements.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and working with stakeholders and project teams to prioritize collected requirements.
• Analyzed change requests for existing applications and projects implementing new applications and creating process models, specifications, diagrams and charts to provide direction to teh project teams.
• Tracked teh status of requirements throughout teh project lifecycle and redefining them as necessary.
• Implementation support services at various SDLC stages like custom development and production support.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces and Keywords.
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some particular events.
• Created Custom Visualforce components and attributes to override teh look and feel of standard Visualforce components.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Created Visualforce pages as per teh client requirements and customizing Partner portal using various components.
• Customized teh standard objects as per teh business requirements by using Visualforce components.
• Deploying applications from Sandbox to Production using Change Sets.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Integrated teh existing SAP system with force.com platform using Cast Iron.
• Implemented platform security based on teh Organization security, Session security and Network-based security (Using IP address).
• Created various Analytical Snapshots to schedule various report generations.
• Created Dashboards using customized Dashboard components.
• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand teh business requirements.
• Created many Approval Process needed in teh different stages of teh application.
• Developed many Report Types and created various Reports (summary reports) using teh Report Builder according to teh need of teh organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Worked with business analyst to develop project implementation and develop plans including user interfaces.
• Communicated regularly with teh SFDC designated super users to support them in their role and provide information and on new features and functionality.
• Resolved teh Cases and support teh team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers),Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Oracle 10g, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle, Windows.

Confidential, Irvin, CA

Salesforce Developer/Administrator

Responsibilities:

• Created Users, Roles, Public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Worked on various Salesforce.com standard objects like Accounts, Contact, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards.
• Created custom objects and custom fields in Lightning experience.
• Extensively used REST APIs for integration betweenSalesforceand on-premise systems.
• Involved in creating a component for custom buttons which are not supported in lightning.
• Created Email Templates and Mail Merge Templates and was involved in doing teh mail merge for different standard and custom objects in lightning experience.
• Exposure to Apttus andSteelBrickdeveloped POC's in ApttusCPQandSteelBrickCPQ.
• Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in teh components.
• Developed Lightning Component Framework and built Lightning component using aura framework.
• Built reusable UI/UX components with Lightning component framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce Support, communities and Chatter groups.
• Maintenance of installed Managed Packages in Lightning using Apex.
• Designed and deployed teh Custom Objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow rules, Auto-Response Rules to suite teh need of application.
• Designed, developed and deployed Apex classes, controller classes and Apex triggers for various functional needs in teh application.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Implementation of complex business logic using Apex and visual force.
• Created test scenarios on sandbox environment and used Force.com component deployment wizard for migrating data between Force.com IDE and Sandbox environment.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Worked onagileProcess.
• Integrated teh Web Services for extracting teh data from external systems to display in teh pages of salesforce.com.
• Developed and maintained stored procedures and batch jobs for data synchronization between Salesforce and Offline Edition database.
• Involved with business users during User Acceptance Testing and .

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Steelbrik, Pages, Lightning, Data Loader, Agile, HTML, Java Script, Workflow & Approvals, Reports, SOQL, SOSL, Custom Objects, Security Controls, Web Services, Custom Tabs, REST API, Sandbox data loading, Eclipse IDE Plug-in, SQL server 2005, Oracle 9i.

Confidential, New York, NY

Salesforce Administrator

Responsibilities:

• Gathering teh business requirements from business team and users. Writing teh functional specification document based on teh business requirement document.
• Writing apex triggers, apex classes, developing Visual force pages.
• Highly used data loader and Information on demand tool to integrateSalesforcewith other legacy systems.
• Hands on experience in migrating teh data into teh application from other merged companies and facilitating teh application usage for new users.
• Solely responsible for deploying teh components from test environment to production.
• Developed various workflows, approval process, setting up roles, creating profiles, security controls, and data management.
• Solely designed and documented teh application enhancements post go live.
• Involved in integratingSalesforcewith other in-house data bases using Informatica cloud.
• Developed Activation Module, consumed Web Services, and used to connect teh backend database.
• Keeping track of allSalesforcereleases throughout teh year and implementing latest enhancements immediately in teh application.
• Responsible for monitoringSalesforce.com usage, performing administrative tasks, ensuring Data Integrity, and working with commercial operations management to identify additional opportunities to productively integrateSalesforce.com into ongoing business activities.
• Developed Business Dashboards, Metrics and reports for management review and operational efficiency.
• Responsible for refreshing teh Full copy and sandbox environments regularly.

Environment: SalesForce.com CRM Application Platform, Apex, Visual Force, HTML, JavaScript, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential

Salesforce Developer

Responsibilities:

• Involved in setting up field level access for each custom object created based on teh user's role within teh organization.
• Worked with field & page layout customization for teh standard objects like Account, contact, Leads.
• Involved in customizing custom objects, tabs, fields, page layout as per teh business need.
• Have worked on moving data from external legacy system into Salesforce application using Apex Data Loader & CSV files.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Created user accounts and managed teh profiles.
• Worked on role hierarchy & sharing rules to configure visibility.
• Worked on workflow rules & approval processes.
• Developed APEX triggers, classes, Visual Force pages.
• Created new Reports & Dashboards.
• Implementing visibility rules established within Salesforce.com. Teh context user should only be able to view teh campaigns which are visible to him via standard Salesforce UI.
• Implement customer provided style sheets and images
• Implement Java Script.
• Developing Triggers with bulk-safe and have a minimum of 75% code coverage.
• Involved in client interaction for discussing teh workflow and customization of page layouts.
• Involved in business process reviews.

Environment: Salesforce.com, Force.com Platform including Apex Programming Language and Visual Force Pages, Apex Triggers, SOQL, SOSL, Data Loader, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Page layouts, Email Services, Security Controls, Sandbox data loading, Force.com IDE Plug-in.

Confidential

Salesforce Business Analyst

Responsibilities:

• Performed teh role of Business Analyst, interacted with various business user groups for gathering teh requirements forsalesforce.com CRM implementation.
• Documented and shared teh requirements with otherSalesForce.com consultants for further implementation.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured teh permissions based on teh organizational hierarchy requirements of Hotwire.
• Created teh workflows for automated case routing, entitlement managements, alerts and other processes.
• Created Business user stories.
• Closely worked withSalesForce.com consultants while implementing teh solutions for teh needs of organization.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Migrating data like accounts, campaigns from other legacy systems.
• Creating Force.com sites for external users and configuring public access to accommodate data access in visual force pages.
• Worked with data mapping and modeling requirements using State Diagrams, User Interface Prototype, Activity Diagram and Workflow Diagrams
• Developed and documented processes, procedures for system usage and integration
• Developed Apex Classes & Triggers and linked them to manage teh workflows developed in teh system.
• Developed various Custom Reports and deployed them for different business user levels.
• Provided teh to teh internal business users to use teh application and develop their own custom reports.
• Created test scenarios and functional testing
• Performed teh role of support engineer for teh internal users and helped them in getting used to teh application, generated reports and saved them for further access to teh users.
• Supported teh data migration activities for various migrating data from various business centers and business center users with teh support of Saleforce.com.
• Involved withSalesforce.com Premier Support and handled teh support cases with teh helpsalesforce.com support.
• Administrated and monitored teh company'sSalesforceCRM application.

Environment: Salesforce.com Platform,Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Eclipse, Force.com Eclipse Plug-in,SalesForce.com sandbox.