PROFESSIONAL SUMMARY:

• Over 6 years of IT experience including 5 years’ experience in Salesforce.com CRM platform as an administrator as well as developer
• Proficient knowledge on Apex development in creating Custom Objects, Custom Tabs, Custom Fields, Triggers, Bulk Triggers, Apex Classes, Master - Detail relationships, Lookup relationships, Validation rules, Workflows, Standard Controllers, Custom Controllers and Controller Extensions
• Created Junction Objects and executed numerous advanced fields such as Picklist, Controller/Dependent picklist, Field Dependencies, Custom Formula Fields, and Approval Processes for updating fields and automatic alerts
• Developed Visualforce Pages, Test Classes, Wrapper Classes, Apex Classes and Visual Flow on Force.com platform using Apex programming
• Experienced in creating Custom Reports, Dashboards, Analytic Snapshot, and generating Email based on requirements
• Proficient in implementing Org hierarchy, Permission sets, Sharing rules, Field Level Security, Object Level Security, Record Level Security, Profiles, Roles, Users and Organization wide shared defaults whenever required
• Conversant in using Process Builder, Flows, Outbound Messages and accustomed to Schema Builder and Deployment Settings
• Expertise in working with Sandbox, Force.com IDE, SOQL, and SOSL production environments
• Hands on experience in Administration setup, Apex, and expert in using the Force.com Eclipse IDE development tool and Apex Data Loader integration tool
• Profound knowledge in customizing standard applications and creating custom applications which includes administration, configuration, executing and support experience with Force.com platform
• Knowledgeable in designing and upholding Page Layouts, Record Types and constituting Permissions based on the necessities of Organization hierarchy
• Experienced in using automation tools like Sales cloud, Service cloud, and portals like Partner portal and Customer portal
• Familiar with Chatter feeds, recommendations and load data using Data Import Wizard.
• Extensive knowledge of principles of agile and waterfall methodologies
• Enthusiastic team player and quick learner with exceptional communication skills and leadership qualities to develop projects that meet the client requirements
• Able to uphold humor under pressure and succeed in deadline driven situations

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages /Components, Workflow & Approvals, Process Builder, Validation Rules, Sharing Rules, Chatter, Dashboards, Analytic Snapshots, Custom Objects, Custom Fields, Case Management, Wrapper Classes, Test Classes, Assignment Rules, Escalation Rules, Apex Web Services, Salesforce1

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Data Import Wizard, Force.com Platform (Sandbox, and Production), CPQ

Programming Languages: Apex, Java, SQL

Web Technologies: HTML, XML, JavaScript, AJAX

Server Side Technologies: Servlets, Java Server Faces, Java Server Pages

Web Services: REST, SOAP, WSDL

Databases: MySQL, Microsoft Access, MongoDB, SQL ServerOracle 12c

IDE: Eclipse IDE, NetBeans IDE 8.0.2

Packages: MS Word, MS Excel, MS PowerPoint, MS Project, MS Visio

ETL/Integration Tools: Apex Data Loader, Informatica, Force.com workbench, Jitter bit, Apttus

Operating Systems: Windows XP/Vista, Windows Server 2008, Linux, Unix

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Salesforce.com Developer/Admin

Responsibilities:

• Created Validation Rules, Workflow Rules, Approval Processes and Auto-Response Rules for process automation such as define task, updating a field, send an email or send an outbound message
• Developed lookup and master-detail relationships of the custom objects whenever required
• Developed page layouts, search layouts, related lists and custom links on record detail page as required
• Employed Apex Data Loader for DML operations such as insert, update, delete and even export bulk data from the salesforce objects
• Generated Reports by creating individual report folders and Dashboards for various users as per requirement
• Customized the page layouts for standard objects such as Accounts, Contacts and Opportunities based on user roles and public groups
• Created visualforce pages along with controller extensions, standard controllers and custom controllers
• Provided SFDC solutions to meet the client requirement
• Developed system requirements and implemented supporting system
• Implemented Apex Triggers, Apex Classes and verified the end user anticipated result by creating Test classes
• Deployed the created classes, triggers and visual force pages to production from the sandbox
• Applied Security Settings and created permission sets and profiles
• Recommended the best practices and identified the areas where we need custom development
• Employed Lightning Experience for delivering modern and smart UI along with User experience across every device
• Knowledge on Lightning components, Lightning App Builder, Lightning Component Framework
• Implemented Lightning Design System for creating user interfaces that are consistent with lightning principles, interaction and flow
• Worked on migrating Salesforce applications to Lightning environment
• Used Salesforce Automation tools such as Salesforce service cloud and Salesforce sales cloud
• Executed mobile push, cross channel and data driven campaigns
• Employed the ETL and Integration tools such as Apex Data Loader with salesforce objects
• Used DocuSign app from AppExchange to grab e-signatures from stakeholders
• Used project management tools such as Microsoft Project, Visio and Word proficiently

Environment: Saleforce.com platform, Custom Objects, Custom Tabs, Email Services, Sales Cloud, Marketing Cloud, Apex, Visualforce, Apex Data Loader, Workflow Rules, Approvals, Reports, Security Settings, Sandbox, SOQL and Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Salesforce.com Developer/Administrator

Responsibilities:

• Created Visual force pages, Apex Triggers and Apex Classes based on application requirements
• Operated on the standard objects such as Accounts, Contacts, Leads, Opportunities, and Campaigns
• Initiated procedure for lead conversion tracking
• Worked meticulously with several tracks to guarantee uniformity of requirements and develop proper prospects for design
• Established, maintained and enhanced the role hierarchies, profiles, sharing rules and security settings.
• Worked on the Salesforce service console a centralized interface of Salesforce Service Cloud for developing effective case management
• Worked on version control systems like GitHub, Bitbucket and Jenkins in association with Eclipse along with continuous integration.
• Created permission sets, users, roles, workflow rules, page layouts, search layouts as per the requirement
• Created custom objects and custom tabs for the application
• Delivered visual force pages for the custom tabs
• Used Single Sign-On for reporting after the integration process to secure record information
• Created public groups to support multiple users for shared access of records
• Accountable for deployments and performed User Acceptance Testing
• Worked on REST and SOAP Apex web services along the custom web service method
• Implemented test classes and checked code maintenance
• Provided business keys and approximations ffered for internal business user and helped with documentation
• Employed Salesforce web services client with the help of a web services API, Java and XML
• Traced user stories and estimations using software such as Wrike and Mavenlink
• Preserved documents like security review documents and technical design documents for future

Environment: Salesforce.com, Force.com IDE, Force.com Platform, Apex Programming Language, Visual Force pages, Web Services, Data Loader, HTML, JavaScript, SOQL, SOSL, ANT Scripting.

Confidential, Pleasant Hill, CA

Salesforce.com Developer

Responsibilities:

• Assisted in project proposal as an End User for creating contracts and as a Super User to help the end user for integrating data into Salesforce applications
• Contributed in setting up Email to Case which is available in Developer, Enterprise and Professional Editions
• Created Assignment Rules, Auto-response Rules and Escalation Rules on standard objects Leads and Cases
• Developed an Entity-Relationship model with Microsoft Visio and united it with salesforce standard objects
• Developed Apex classes and Apex Triggers based on application requirements
• Used Data Import Wizard for importing records of standard objects
• Created users, profiles, roles, public groups, role hierarchies and sharing rules to provide shared access amid multiple users
• Operated on the salesforce standard objects like Accounts, Contacts, Campaigns, Leads, Opportunities and Cases
• Created reports and dashboards for custom objects to hide data accessibility from the unassigned profiles within the organization
• Customized the page layouts and search layouts
• Created permission sets and sharing rules based on organizational requirements
• Used the Apttus software for contract management, which is acquired through the App Exchange
• Created Test classes and migrated to deployment after the positive testing from the sandbox to production

Environment: Force.com Platform, Apex Programming Language, Visual Force pages, Apex Web Services, Apex Data Loader, ANT, SOQL, SOSL, Force.com IDE, Apttus, App Exchange, Microsoft Office 2008.

Confidential, Memphis, TN

Salesforce Administrator/Developer

Responsibilities:

• Worked on salesforce standard objects such as Accounts, Contacts, Leads, Opportunities, and Campaigns
• Created Custom Objects, Custom Tabs, Workflows, Reports, and Apex Triggers based on the requirement
• Used email services to generate an email through workflow rules and approval processes using created email templates in HTML
• Created custom profiles and instigated Object Level Security, Field Level Security and Record Level Security
• Deployed, organized and maintained the model, performed user acceptance test & gathered feedback on the prototype and associated documents
• Involved in writing the use case document, traceability matrix, system requirement specification and presentations for projected results
• Created validation rules to check whether the data is valid or not
• Customized and maintained Salesforce service cloud applications
• Created custom report types, generated report and used them in developing dashboard
• Experienced in configuring roles, profiles, users, role hierarchies, sharing rules and record level permissions to offer shared access among various users
• Used Apex Data loader to import, update, upsert, delete and export data
• Experienced working with data migration using Salesforce data loader from legacy system
• Involved in the end user testing of the product and trained team of customer service
• Employed Salesforce Chatter for core users to stake the information and status updated on numerous events

Environment: Apex Data Loader, SOSL, SOQL, MS Excel, Translation Work Bench, Visual Force Pages, Sandbox, Service Cloud, HTML, DML, App Exchange, Salesforce Chatter, MS Visio, JIRA.

Confidential

Java Developer

Responsibilities:

• Participated in requirement gathering and preserved the functional requirements received
• Participated in Software Development Life Cycle
• Created classes, interfaces, driver classes and maintained documentation for it
• Provided validations for the application using JavaScript and done user testing
• Communicated project requirements to the client and worked in a team
• Designed and implemented work modules using J2EE and performed unit testing with JUnit
• Maintained prevailing software systems
• Handled change requests within the allocated time frame
• Retorted to customer needs within conventional time-based requirements
• Developed Servlets and JSP pages for the application and ensured that business logic is retained
• Used Bootstrap, HTML, CSS for designing web pages
• Implemented MVC architecture with the help of hibernate objects and respective XML files
• Created a Database design using Microsoft Visio and altered SQL queries as required
• Partook in regular stand up meetings and day-to-day scrutiny with the client
• Contributed in deploying the application, its maintenance and documentation
• Helped in application installation for the client, buoyed any change requests and modified accordingly

Environment: JAVA, J2EE, HTML, CSS, JSP, Servlets, AJAX, Hibernate, NetBeans, Eclipse, JUnit, Tomcat, MySQL, Windows XP, MVC Architecture.