SUMMARY:

• Over 7 years of IT experience with 5 years SalesforceCRM Application Software Designing, Development which includes 2 years of experience as Java Developer. Testing and Implementation, this involved hands - on design and development using Force.com Platform.
• Possess comprehensive understanding on SFDC full life cycle.
• Extensive experience in developing Service Cloud and Sales Cloud functionalities, Partner and Customer communities, Salesforce CRM AppExchange applications.
• Manage Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc.
• Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Strong Implementation and Integration experience using Custom objects, Triggers, workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API SOAP.
• Worked on designing and developed Lightning Components using Lightning Design System.
• Worked on creating Lightening pages inside Lightning Community Builder.
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
• Extensively worked on Jenkins by installing, configuring and maintaining for continuous integration (CI) and for End to End automation for all build and deployments.
• A helped user with Chatter teams/Groups and follows application as well.
• Experience with XML-related technologies including XML, HTML, XSD, DTD, XSLT and XPath.
• Having hands on experience in deploying web and J2EE enterprise applications onIBM Websphere application servers.
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills.
• Quick Learner to new concepts like Salesforce Lightning, Salesforce mobile applications, and implemented them in the project.
• A very good team player with the ability to work independently, a competent, co-operative and result oriented IT consultant possessing excellent interpersonal, written and oral communicational skills.
• Certified in Salesforce Platform Developer.
• Led team to timely and successful completion of projects and guided teams through Testing and Knowledge Transfer phases.

TECHNICAL SKILLS:

Sales Force Technical: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual Force (Pages, components &controllers), Standard objects, Workflow &Approvals, Apex Data Loader, App Exchange, Web Services reports,Dashboards,Force.com IDE, Eclipse, SOQL, SOSL, Custom Objects, S-Controls, Analytic Snapshots, Sandbox development and Testing, Sales Cloud, Service cloud.

Operating System: Windows XP/2003/2000, Windows 2K/2003 Server, UNIX, Windows NT, Linux, RHEL 7.0/6.0

Build/Automation Tool: Jenkins, Puppets

Languages: Java/J2EE, JSP, SQL, Perl Scripting, C, C++, PYTHON, SHELL Scripting.

Databases: Oracle 9i/10g/11g, DB2 (UDB), MYSQL, MS Access, Toad, Mongo DB, Cassandra, SQL*Plus

Web/App Servers: WebSphere Application Server.

Web Technologies: HTML, XHTML, CSS, XML, Java Scripts, Shell, Web Services, SOAP, UI, WSDL, UML.

SDFC coding: APEX Classes & Triggers, Components, Visual force pages, Developer Console.

WORK EXPERIENCE:

Salesforce Developer/Administrator

Confidential, Palo Alto, CA

Responsibilities:

• Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.
• Created and Custom Profiles, Public groups and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Assignment rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Worked on Point and Click development and worked on SFDC implementation related to Sales cloud.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Worked on Marketing Cloud by creating Campaigns standard objects.
• Experience in Marketing cloud, Exact Target configuration and writing AMP scripts.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC
• Experience with creation of users, groups, projects, workbooks and the appropriate permission sets for Tableau server logons and security checks.
• Preparing Dashboards using calculations, parameters, calculated fields, groups, sets and hierarchies in Tableau.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce.
• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
• Proficient in Data Migration from Traditional Applications to Sales Force using Data Loader Utility.
• Deployed the code to production and handled the merger process of accounts and contacts.
• Designed the Custom Visualforce pages for Lead conversion and merging duplicates.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com and SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Managed Different SFDC Sandbox environments for Dev/Test environments.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed and configured various Reports for different user profiles based on the need in the organization.

Environment: Saleforce.com platform, Apex, CRM, Visual Force Pages, Web logic, Data Loader, Workflow & Approvals, Reports, Custom Objects, Data Loader, Custom Tabs, Email Services, Security Controls, Sandbox data loading, AppExchange, HTML

SalesForce Developer/ Administrator

Confidential, Phoenix, AZ

Responsibilities:

• Interact with Business users to understand customer requirements and translate them into a technical reality that is extendable and maintainable.
• Analyzed functional problems and determined techniques and requirements most feasible for processing the data
• Leveraging Sales Cloud functionality, including Account Planning, Sales Forecasting, Opportunity Management and Lead Management
• Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs
• Develop and configure the Salesforce.com instances and force.com applications.
• Deployed Apex using Force.com IDE, Force.com Integration Tool, Web Services API and App Exchange.
• Implemented Classes, Interfaces and Keywords
• Worked on Visual Force Components, VisualForce Pages in Salesforce using Lighting Design System.
• Involved in Lightning, Process Builder, Workflows.
• Extend or build new apps with the Lightning app builder (salesforce1) and lightning components
• Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some events.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components
• Modified existing Approval processes and created Approval steps, which used email alerts and field updates.
• Automated the process of creating Leads directly from Web and Auto-Response rules
• Developed Formulas, Validation rules to maintain the quality of the data
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Implemented platform security based on the Organization security, Session security and Network-based security (Using IP address).
• Deploying applications from Sandbox to Production using ANT deployment tool
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Analyzing business functions like platform engineering, sales, finance, manufacturing, services to configure information processing systems using CPQ
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ
• Identify and document bugs and feature requests in the products; determine workarounds for the software defects; work closely with software engineers and customers to implement effective solutions along business-appropriate timelines.
• Created Dashboards using customized Dashboard components
• Designed process flow and BRD for dynamic Custom and Visual Force pages for APEX triggers, Classes, Test methods & to implement the custom functionality'

Environment: Salesforce.com platform, Data Loader, Approvals, Email Services, Dashboards, Custom Objects, Visualforce Pages, Reports, Custom Tabs, Security Controls, Apex Language, Eclipse IDE Plug-in, Workflow, Salesforce Sandbox, HTML, Java Script, Angular.JS

Salesforce Developer/Administrator

Confidential, Englewood, CO

Responsibilities:

• Developed a landing page using the Visualforce. Worked as a legacy for creating new roles and profiles in the organization.
• Understanding SFDC CRM processes for pre-sale activities.
• Intensely conducted meetings with business and technology groups at both organizations.
• Business processes streamlining and processes re-engineering.
• Providing technical architecture of the target platform, with all interfaces.
• Identifying the need of third party tools, required number of licenses and users.
• Estimating migration project efforts.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Worked on various standard modules of salesforce.com such as service cloud, Force.com IDE, Marketing cloud, Community cloud, Custom Cloud and Analytics Cloud.
• Integration of Community cloud with external information systems using SOAP API web services.
• Customized Marketing cloud for applications internal to the organization.
• Developed Salesforce.com sites and customer portal for various organizational units and partners.
• Periodic data load into various Configuration only and Developer Sandboxes after refreshes.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, Dashboards.
• Executed Backend and Database tests using SQL queries, validating the data for database editing.
• Developed various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles.
• Created and deployed Several Reports using salesforce.com platform.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/assets management.
• Created and used Email templates in HTML and Visualforce.
• Performed the roles of Salesforce.com Analyst/Developer and Administrator in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Customized objects and fields using master detail relationship, look up relationship depending on the requirements.

Environment: Saleforce.com platform, Apex Language, Visual Force, Pages, Data Loader, AngularJS, HTML, Java Script, Ajax, Workflow & Approvals, Reports, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Salesforce Administrator

Confidential, Fairfield, CT

Responsibilities:

• Responsible for Batch and Real Time integration between Salesforce application and various legacy applications like SAP, Siebel.
• Responsible for configuring the Cast-iron third party tool which is supplied by IBM as part of integration.
• Responsible for Dupe Blocker for data duplicate management and also responsible for CRM fusion tools for managing assignment manager rules.
• Analyzed and resolved the production application incidents.
• Involved in the change management and laydown process flow charts and policies for affective control.
• Responsible for license management for Demand Tools.
• Created custom tabs to monitor the use of company applications by customers and licensed users.
• Customized standard Salesforce objects like campaigns, leads, accounts, contacts, and opportunities as per the company needs.
• Created custom field and field dependencies on standard objects like Campaigns, Lead, Accounts and Contacts.
• Created Picklists, dependent Picklists, lookups fields, junction objects, master detail relationships, validation and formula fields.
• Developed workflow rules, time triggered workflows for various business requirements.
• Used field level security, profiles and audit trail setup to ensure that protected data is only with authorized users.
• Designed and Implemented the Page layouts and Custom tabs to suit the needs of the application.
• Created Roles, public groups and implemented Role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Used Saleforce.com platform to identify issues and gaps in current Reporting format and suggested implementation of the Analytical tools provided by the Salesforce.com to enhance Reporting and Data consolidation.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, SOAP, Sandbox, Eclipse IDE Plug-in, RHEL 6.0, Windows 2003, Oracle10g

Java/J2EE Developer

Confidential

Responsibilities:

• Worked directly with user groups in analyzing and specifying business requirements for the design and development of project.
• Used various core Java concepts such as multi-threading, exception handling, collection API’s to implement vaious features and enhancements.
• Involved in various Software Development Life Cycle(SDLC) phases of the project
• Design the system using Object Oriented Analysis and Design.
• Developed classes for EJBs and database manipulation using JDBC.
• Actively involved in configuring the Application Server and deployed all the modules like Webmodules and Businessmodules.
• Coded classes for creating dynamic SQL queries.
• Developed the Front-end JSP, HTML and file uploading application.
• Coded Java classes using data access objects, session façade patterns.
• Used JDBC to interact with the Oracle database for storage and retrieval for information.
• Quality assurance and Code review.
• Monitored the error logs using the Log4J and fixed the problems.
• Implementation of automated Unit testing using JUnit and Ant.

Environment: Java, J2EE, JSP, Struts, JSON, HTML, WAS (WebSphere Application Server), Eclipse, JavaScriptOracle 9i, PL/SQL, JDBC, UML, My SQL, Rational Rose, Windows 2000