PROFESSIONAL SUMMARY:

• Salesforce Certified Professional with 9 years of IT experience including 5 years of experience in Salesforce.com and Force.com working extensively on configuration, customization, integration, communities and lightning migration from classic, lightning component development using lightning design system.
• Remarkable experience in project life cycle management, excellent configuration skills, familiarity with administration and security controls, and amazing ability to aid technical team members, developers and support teams, outstanding expertise in troubleshooting and superior communication skills.
• Extensive Knowledge in building Custom Applications that includes Administration, Configuration and Implementation and Support experience with Salesforce.com platform.
• Worked Salesforce.com Customization, Creation and maintenance of Record types, Page Layouts, Objects, Tabs and Fields.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Expert level skills in writing Apex Classes, Apex Triggers, Batch Process Wrapper Classes and VisualForce pages.
• Knowledge in working with various deployment tools like Change sets, ANT, Jenkins, Tortoise Git, Tortoise SVN, Eclipse IDE and managing repositories efficiently.
• Experience in working with Service Now and handled help desk tickets without reaching service level agreements.
• Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce, Managing and Executing queries in SOSL/SOQL.
• Worked on designing SOAP/REST APIs integration architecture to provide the programming interface to interact with Force.com and External systems.
• Worked with Apex Data Loader tool to migrate and update the data from External data base.
• Worked with APTTUS CPQ on Product Configuration, Pricing Configuration with some advanced functionality of SFDC.
• Worked on Salesforce CPQ (Steelbrick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Good knowledge in automating business with Lead and Case Assignment rules based on different criteria.
• Experience withSalesforce.com Reports, Dashboards, Workflows.
• Experience in Force.com platform, Sales Cloud, Eclipse Force.com IDE, Custom App development & maintenance, Roles & Profiles, Security and Sharing, Approval process.
• Extensive experience working on custom objects, custom fields, Pick list, and role - based page layouts, Workflow Alerts and Actions, and ApprovalWorkflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Report folders, Report extractions to various formats Snapshots, Dashboards, and Email generation according to application requirements.
• Extensive experience of capturing and analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships
• Experienced in Business Requirements definitions and Analysis, translating the complex business needs into clear and concise Business Requirements Documents (BRD) and Functional Requirements Documents.
• Possess Comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, and Case Management and worked on Sales cloud, Service cloud, marketing cloud.
• Experience in implementing Enterprise applications using Java/J2EE, JSP, Servlets, JDBC, Web Services, JavaScript, HTML and XML.
• Acted as a liaison between experts and the client to ensure standards were met, while tracking all project requirements and maintaining appropriate documentation.
• Gathering information from various sources and evaluate them according to the client's needs.
• Excellent inter-personal skills, accustomed to working in both small and large team environments.
• Ability to work in a fast-paced environment with changing priorities.
• Created team specific agile process flow in JIRA to move tasks from one activity to another.
• Experience in using JIRA for issue tracking issues.
• Strong knowledge and working experience with software Development Life Cycle Methodologies Agile, Scrum.

TECHNICAL SKILLS:

Salesforce CRM: Apex Language (Classes, Trigger, Batch, Schedule), SOQL & SOSL Language, Visualforce PagesComponents, Sales, Service, Ant based Force.com Migration Tool, Workflow rules, Approval Process, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards, lightning, lightning Components, lightning design systems, Web Services (Rest, Soap), Jitter bitApttus, Steelbrick CPQ (Configure Price Quote).

Force.com Tools: Developer Console, Force.com IDE, Force.com Explorer, Workbench, Data Loader, Eclipse.

Web Technologies: JavaScript, jQuery, XML, XSL, HTML, XHTML, CSS, AJAX.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2.

Versioning: Git, SVN, Bit bucket

Programming Languages: C/C++, Java, J2EE, JDBC, JSP/Servlets, Struts, PL/SQL, Apex.

Web/Application Servers: Apache, Tomcat 5.0, JBoss, WebLogic, IBM Web Sphere, IIS.

Operating Systems: Windows 8/7/XP/2000/NT, Red Hat Linux 7.x/9.0, Unix.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Salesforce Lightning Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud.
• Implemented CSS for VisualForce pages and experience working with Partner portal system and Add methods that can be called from VisualForce pages to Controller Extensions.
• Created Custom VisualForce components and attributes to override the look and feel of standard VisualForce components.
• Implemented VisualForce pages with public-facing websites by using Force.com Sites.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows and Approval Process.
• Using Data Loader and Import Wizard for Data Export, Updates and Backup for the organization.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules.
• Worked with Approval processes that use Email Approvals and parallel Approval steps.
• Created Dashboards and Dashboard Components and implemented multiple levels and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Configured Chatter for the Users in the Organization for collaboration.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Experienced in setting up Environment by enabling My Domain, Decompose the App in Components and build the Lightning App.
• Formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.
• Developed Lightning apps using lightning Components and made them compatible with salesforce1 mobile app.
• Involved in estimation and analysis for migration from classic to lightning.
• Designed and developed apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Worked on writing Apex Triggers Apex Classes, Batch Apex and Scheduled Apex.
• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.
• Design, develop and implement solutions for the Apttus CPQ system deployed on the Salesforce platform.
• Developed Quote documents using X-Author for word, also developed customized login screen for community user and functionality to redirect user from Salesforce to Apttus CPQ Quote creation using APTTUS API's, Apex, Visual force and Triggers.
• Implemented Single Sign-On with SAML on force.com.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Provided product engineering and implementation support services with custom development and production support.
• Implemented Classes, Interfaces and Keywords.

Environment: Salesforce.com Platform, Sales cloud, Service cloud, Apex language, Apex Custom Controllers, Visual force pages, Data Loader, HTML, Workflows, Approvals, Reports, Custom-Objects, Security Controls, SOQL, SOSL, Apttus CPQ (Configure Price Quote), Integration, Force.com Platform (Sandbox and production), Force.com IDE Agile, Scrum.

Confidential, New York

Salesforce Developer

Responsibilities:

• Interacted with Business User Groups for gathering the requirements for Salesforce Implementation and documented the Business and Software Requirements.
• Worked extensively in customization ofServiceCloudConsole by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
• Involved in creating and customizing Email template and configuring them to the Email alert within the workflow rule for a standard/custom object.
• Defined lookup and Master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Designed various Web Pages in Visualforce pages for capturing various customer enquiries and implemented logics for migrating cases to different queues based on the type of customer enquiry.
• Created Custom Buttons and links to Mass update and Mass delete the records and invoke Visualforce pages as per requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Written SOQL, SOSL, Aggregate Relationship queries in apex classes, triggers to retrieve optimized data from Objects.
• Designed and developed workflows and Process Builders to automate the business processes.
• Use Data Loader to Insert, Update, and Bulk import or export of data from Salesforce.com.
• Worked extensively on Force.com IDE Plug-in using Eclipse and ensured apex code worked seamlessly within Governor Limits.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented Data Integration using SOAP, REST API and outbound Messaging to establish the communication between SFDC and External systems.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Implemented Quote-to-Cash solution using Steelbrick CPQ.
• Customizing the Steelbrick product Configurator and quote application according to business needs.
• Worked on Steelbrick Advanced Workflow approvals, order management, created agreement wizards, validation rules and contract templates.
• Used the sandbox environment for Testing and Migration of the code to production after testing.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls, VisualForce Pages, Apex Triggers, Apex Classes, Data Loader, Web Services Agile, Scrum

Confidential, San Francisco, CA

Salesforce Administrator/Developer

Responsibilities:

• Worked with the user group for Requirement gathering throughout the Planning and Implementation.
• Worked on various sales force objects like Accounts, Opportunities, Products and Reports.
• Created profiles and implemented Object level, Field level and Record level security. Created Custom labels and used them in validation rules to parameterize the validation rules.
• Created record types and page layouts and assigned page layouts to the record types. Created custom report types and generated report using the report types.
• Developed various custom objects, tabs, components, visual force pages and controllers.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Created Visual force Mail templates and Automated Email Process to send installation instructions to new and existing customers.
• Developed various Apex classes, Controller classes and Apex triggers for various functional needs in the application.
• Created Apex web services which are consumed by backend systems using OAuth. Created cases by performing DML operation using Salesforce API’s.
• Maintained various sandboxes and helped in building Ant based automation deployment application with release management.
• Integrated web services by generating the necessary stubs from the WSDL files for extracting the data from the other systems.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Created a custom business calendar and used it in triggers to calculate the due dates.
• Created workflow rules and defined related tasks, Time triggered tasks, email alerts, field updates to implement the business logic.
• Developed integrations to Integrate Data from Salesforce.com using SFDC APIs.
• Worked on the designing of Test plans, Test scenarios and Test case for integration and performed user acceptance testing Writing Unit Test scripts for test coverage.
• Written test classes with extensive test coverage to test various scenarios and to cover the code coverage of minimum 85%.

Environment: Salesforce.com, Sales cloud, Apex classes, controllers, Visualforce, HTML5, JavaScript, Web Services, WSDL, Data Loader, UAT.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web service.
• Designed and implemented the solution by customizing various Sales process standard objects like Leads, Contacts, Accounts, Opportunities, Cases and solutions of SalesForce.com (SFDC).
• Customized several Formula Fields, Validation Rules, Tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.
• Creating Custom Objects and defining Lookup and Master-Detail Relationships on the objects in Salesforce.
• Used JavaScript, jQuery for client-side programming.
• Evaluated Cast Iron for migrating data within Salesforce.com.
• Extensive experience Creating Roles, Profiles, Email Services and Page Layouts.
• Created various Approval process in Salesforce.com for the Sales process to run properly in the organization.
• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Created various Scheduled and Batch apex jobs based on the business requirements.
• Designed and developed Apex Triggers for various functional needs in the application and worked in improving existing Apex code.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Integrated with External sources by making callouts that used SOAP/REST.
• Used Force.com, web services API to create, update, retrieve and delete records from SOAP based web services using java.
• Worked in GIT version control systems to keep the history of developed files and involved in Code Review board to maintain standard of Apex code.
• In-charge of deployment using change sets and Eclipse and taking back-up of production environment before deployment.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Informatica Cloud, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web Services Security Controls, Eclipse IDE Plug-in, Windows XP.

Confidential

Java Developer

Responsibilities:

• Struts framework is used for building the Front-End.
• Utilized the various enter Design patterns to develop the Business modules based on the required functionality.
• Developed view and controller components.
• Interacted with business analysts and other end users to resolve user requirements issues.
• Developed user interface (view component of MVC architecture) with JSP, Struts Custom Tag libraries, HTML5 and JavaScript.
• Extensively used JQuery in web-based applications
• Developed the controller component with Servlets and action classes.
• Business Components are developed (model components) using Enterprise Java Beans (EJB).
• Experience in using Ext JS for the presentation tier and developer the screens of the application.
• Developed Session Façade with Stateless Session bean to provide a uniform coarse-grained service access layer to clients.
• JavaScript is used for client-side validation and to control some dynamic data.
• Extensively worked with Oracle Application servers, Apache Tomcat, JBoss 4.2.3.
• Used MAVEN scripts to fetch, build, and deploy application to development environment.
• Wrote SQL queries and PL/SQL procedures for JDBC.
• Prepared the REST and SOAP based service calls depending on the data passing to the web service.
• Clear Case is used for version control.
• Used MQ series to create, send, receive and read messages.
• Used software development methodologies such as waterfall.
• Used Eclipse as Integrated Development Environment (IDE).
• Prepared technical and Java API documentation.

Environment: JBoss 4.2.3, JDK 1.5, JDBC, JNDI, Ajax, EJB, JSP, JQuery, Servlets, Apache Tomcat, Maven, Struts 1.2, HTML5, XML, Java Script, CSS, UNIX/Linux, ExtJS, Oracle 9i, Toad, Clear Case, MQ Series, Eclipse.