PROFESSIONAL SUMMARY:

• TEMPHas 8+years of experience in Application Software Designing, Development, Testing and implementation. This involved 6+ years of design development using Force.com platform, database management systems and J2EE technologies.
• Strong Knowledgeof SFDC standard Data structuresand familiarity withdesigning Custom Objects and Force.com platformandForce.com Sites.
• Extensive experience using Sales Force Administration (SFA),Profiles, Creating Roles, Page Layouts, Org - Wide default,Sharing rules,Work Flows, Approval Workflow, Reports/Graphs and Dashboards.
• Strong Implementation and Integration experience usingCustom objects, Triggers, workflows/ workflow rules, approvals, S-Controls, Visual Force Pages, SOQL, SOSL and Apex classes.
• Experienced in integration of Salesforce.com with external applications by usingWeb Services API,Metadata API,SOAP.
• Strong experience in SalesforceLightningcomponents design and designing compact layouts using Apex Triggers, Page layouts, Visualforce pages, Workflows for mobile platform.

TECHNICAL SKILLS:

Operating Systems: Windows 2000/2003/R2/2008/XP/ Win7.

Salesforce Technologies: Apex Language, SOQL, Apex Triggers, Lightning App Builder, Community Builder.

Migration Tools: Data Loader, Jitterbit,JIRA.

Languages: java, J2EE, SQL.

Web Technologies: HTML, CSS, Java Script, Struts, Hibernate.

WORK EXPERIENCE:

Confidential, Washington, DC

Salesforce Developer

Responsibilities:

• Designed and developed customer solutions in Visual Force, Apex, Lightning, D/HTML, CSS, JavaScript, and other Technologies.
• Worked on customization like creating objects, fields, Page Layouts, Record Types, Workflow rules, Validation Rules, Approval Process by enhancing teh salesforce applications.
• Good experience in developingSalesforceLightning Apps, Components, Controllers and Events and community builder.
• Worked on designing Reports and Dashboards.
• Worked on Custom Settings in Apex and Field Sets in Visualforce Pages.
• Worked on Salesforce1 Mobile Administration
• Created Process Designs, GAP Analysis, Data Mappings, Project Plans and Requirement Documentation to support B2B integration development efforts.
• Created many app pages, home pages integrating teh custom components for salesforce Lightning and salesforce1 mobile app. Developedsalesforce com custom application using Apex, Visual force and AppExchange.
• Involved in Deployment by using Change Sets and Force.com IDE tool
• Worked on creating Apex Triggers, Apex Classes, Visualforce Pages to get custom logic.
• Installing Applications by using App exchange.
• Involved in developing for salesforce Lightning applications usingComponents, Controllers and Events and used custom CSS in teh components.
• Worked on writing Test Classes for Apex Triggers, Apex classes, Batch Apex Class and Controllers.
• Responsible for preparing User Guides and Configuration Workbook.
• Worked on Lightning components for quick actions using Aura, Lightning design system, CSS.
• Hands on experience onSalesforceLightning for components Bundle, Customizing Reports and Dashboards for business use. worked on salesforce communities which replace customer and partner portals.
• Administrated and monitored teh organization's Salesforce CRM application developed plan and governance for environment management
• Define teh Salesforce security model, defining teh roles hierarchy, optimizing teh profiles / page layouts and teh sharing rules
• Capitalized Workflow Rules, Validation Rules, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage teh Workflow Approval to automate teh business processes
• Managed customization of objects extending teh data model as per teh requirements, record types, page layouts, fields.
• Knowledge on Lightning which includes teh Lightning Component Framework and involved in building lightning component using teh aura framework and experienced with Locker Service with Lightning Components.
• Interacted with various business user groups for gathering teh requirements for CRM implementation.
• Tightened security by privatizing OWDs for Custom Salesforce Objects and giving appropriate users access through Roles, Profiles, Permission sets and Sharing rules.

Confidential, Houston, TX

Sr. Salesforce Developer

Responsibilities:

• Implemented in both Sales cloud and Service Cloud environment.
• Worked in Administration, Configuration, Implementation and Support of service max andSalesforce applications.
• Developed Lightning components along with server-side controllers and used AJAX calls to retrieve teh data from an object.
• Developed Lightning apps using Lightning Components and made them compatible with Salesforce1 Mobile app.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical support.
• Designed case management for service cloud, and sales person appraisal system depending on sales counts.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to teh visual pages.
• Used Lightning Console to consolidate information in one customizable dashboard.
• Created workflow rules and defined related tasks Worked on Apptus CPQ to automate sales across different locations.
• Created Custom Reports and Dashboards to track Opportunity pipeline/stages for Management visibility with teh halp ofWave Analytics.
• Designed core banking service cloud application for agents
• ImplementedSalesforce.com web services client usingSalesforceweb services API, Java, XML and partner WSDL.
• Had experience in integrating Oracle Enterprise Management reporting tools.
• Administrator for different Salesforce.com CRM application for sales cloudand Service cloud.
• Hands on experience in using teh Aura framework andSalesforcelightning Design System (SLDS).
• Worked on Lightning components for quick actions using Aura, Lightning design system, CSS.
• Hands on experience onSalesforceLightning for Customizing Reports and Dashboards for business use.
• Good experience in developingSalesforceLightning Apps, Components, Controllers and Events.
• Implemented Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Ensured data integrity through teh appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader,AdminGarage and Lexi Loader.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Experience in Wave Analytics, created commercial reports and Dashboards, in SFDCWave Analytics.
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Created Batch Apex classes for batch execution and updating of related fields.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilizeSalesforceas a sales tool and configured various Reports and for different user profiles based on teh need in teh organization.
• Integrated teh Web Services for extracting teh data from external systemsand used teh Sandbox for testing to ensure minimum code coverage for teh application to be migrated to production.
• Involved in Agile methodology, Scrum which improved productivity and reduced errors.

Confidential, NY

Sr. Salesforce Developer

Responsibilities:

• Administrated and monitored teh organization's Salesforce CRM application (1 Production instance, 3 full Sand Boxes, 12 developer Sandbox) and developed plan and governance for environment management
• Define teh Salesforce security model, defining teh roles hierarchy, optimizing teh profiles / page layouts and teh sharing rules
• Capitalized Workflow Rules, Validation Rules, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage teh Workflow Approval to automate teh business processes
• Managed customization of objects extending teh data model as per teh requirements, record types, page layouts, fields
• Lead teh teams on various initiatives for data migration from legacy systems to Salesforce for approx. 40+ objects
• Interacted with various business user groups for gathering teh requirements for CRM implementation.
• Worked on Wave Analytics platform, created reports and dashboards with teh halp of Salesforce Wave Analytics to track teh opportunity pipeline/stages for Management and Business users visibility in mobile and desktop exploration
• Tightened security by privatizing OWDs for Custom Salesforce Objects and giving appropriate users access through Roles, Profiles, Permission sets and Sharing rules
• Using SOQLfor data manipulation to fulfill teh application needs.
• Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and debugging and analyzing logs.
• Used Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visual Force
• Written Apex Classes, Custom & Extension Controllers and Apex Triggers in teh application for various Business/functional requirements.
• Develop and create customized reports and dashboards using advance techniques such as joined reports, analytical snapshots, Opportunity Historical Trending, used bucket fields and cross filter / sub filters as needed
• Involved inIncidenthandling and resolutions. Worked on Roadmap items based on prioritization
• Followed ITSM process for change,incidentand problemmanagementprocess.
• Oversawrelease managementactivities including deployment between multiple sandbox orgs using Force.com IDE and managing version control using GitHub.
• Defined requirements management plan, business and functional requirement documents becoming key inputs during teh requirements phase
• Used Salesforce Automation for sale lead management, opportunity management, account and contact Management, approvals and workflows
• Rolled out standard Salesforce collaborative forecast globally (NA, EMEA, APAC) regions for 5 different Sales team along with teh Standard Sales Process defining sales stages / probability for teh same.
• Supported sales operations and customer service teams using JIRA ticketing system.
• Streamlined document presentation to customers on billing/payment using Conga Composer
• Collaborated with teh business teams enabling Salesforce Quote-to-Cash functionality.
• Enabled teh Standard Contract functionality along with Entitlements resulting in capturing teh SLA / milestones.
• Created email-to-cases for 25 email inboxes, automated-responses, assignment rules, email alerts and templates for Case Management.
• Rolled out Salesforce Knowledge management feature for internal stakeholders.
• Designed Surveys using click tools (AppExchange).
• Lead JAD/CRP sessions with consulting partners/internal customers using agile methodology “SCRUM” to lead teh design sessions.
• Enabled Accounts, Contact, Product, Leads, Opportunity, Contract and Campaign management in Sales cloudand migrated these records from legacy CRM systems to Salesforce.
• Performed Gap analysis with requirements to Salesforce functionality - collaborated development with technical team and with business teams
• Developed Process flow / diagrams capturing teh business process thus resulting in key input during teh design / development and testing phase
• Collaboration among sales teams increased, resulting in up sell / cross sell by 25%, Campaign ROI went up, marketing TEMPeffectiveness went up
• Implemented SFDC web-to-lead functionality into teh corporate site and established 30 plus auto-assignment rules for routing to teh appropriate internal party
• Collaborate and partner with Business Team to in corporate Data governance and standards to improve teh quality of teh data
• Consolidated Duplicate Accounts and Contacts in SFDC as a part of Data Quality project resulting in eliminating 100% duplicate records
• Used SOQL and SOSL for data manipulation needs of teh application using platform database objects
• Implemented processes in place to automate teh Data Quality metrics to be delivered to Business Stakeholders on regular frequency and feedback for teh same to improve teh data quality leading to increase end user adoption
• Enriched Accounts and Contacts data using DATA.com thus ensuring no duplicates within teh Accounts and contacts which became teh single most successful factor resulting in teh highest user adoption for Salesforce / CRM within teh organization
• Defined Algorithm for Data De-duplication for Accounts and Contacts and theirby automating teh process
• Prime responsible for leading monthly release process
• Demand Management process/business approval process
• Collaborate with Business Sponsor to define scope of projects and timelines associated with completion of project. Prioritize and manage projects and initiatives in accordance with teh requirements of business needs
• Used MS-Access database / VB programing to cleans and prepare teh data in CSV ready to be imported into Salesforce via Data Loader
• Develop teh Strategy for data loading defining teh sequence as expected by teh data model.

Confidential, Herndon, VA

Salesforce Administrator / Developer

Responsibilities:

• Interacted with various business team members to gather teh requirements and documented teh requirements.
• Analyzed teh Scope of teh Requirements, and managed requirements to avoid Scope Creep.
• Participated in Requirement Gathering Sessions & JAD Sessions.
• In charge of conducting teh UAT with teh Business users, and gathering feedback and providing teh same to teh Development team.
• Designed Scalable service cloudapplication for maintenance and development
• Reviewing teh test cases provided by teh QA team, and providing feedback.
• Created user Roles and Profiles and sharing settings.
• Used field level security along with page layouts to manage access to certain fields.
• Designed and deployed Custom tabs, Validation rules, and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Downloaded and installed AppExchange packages like Google Ad words for campaigns and UPS for shipping.
• Developed a web-to-lead functionality to vertrue.com site which directs leads to Salesforce CRM.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on teh needs of teh organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Conducted GAP Analysis and enhanced business process by integration
• Worked on Agile and Scrum Methodology for Salesforce custom app implementation.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Built CTI (Computer Telephony Integration) adapters to integrate with Desktop applications and third party CTI systems. Also, created Web-to-Case, Email-to-Case and Omnichannel. Built teh CTI adapters to integrate with Desktop applications and third party CTI systems.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Developed Inbound Email Services, Batch Classes etc.
• Integrated teh web services by generating teh necessary stubs from teh WSDL files for extracting teh data from teh homegrown applications by using teh home group web services.
• Developed Visualforce pages for Custom Page Requirements.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Created and deployed several Reports using salesforce platform.
• Developed and deployed workflows wherever necessary.
• Developed various Custom Objects, Tabs, Page Layouts, and Validation Rules etc.
• Created email templates and inbound emails using Visualforce for teh clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Designed, developed and maintained complex user roles, security, profiles, workflows rules, validation rules and custom workflows, queues, licenses, capacity and storage management.
• Managed and implemented customization requests including creating workflow triggers, workflow alerts, automated email responses etc.
• Audited, uncovered and resolved data integrity issues
• Performed mass data imports/exports using teh API or various import tools
• Analyzed teh customer provided functional Requirements and prepared High-level design document, UML class diagrams using rational tool.
• Having teh ownership of teh total use cases and implemented teh agile methodologies.
• Developed User Interface components of Site Manager, ePublish templates using JSP (Java Server Pages), HTML, DTHML, CSS (cascading Style Sheets), AJAX (Asynchronous JavaScript and XML) and JavaScript used for front end validations of web pages, ePublish form templates.
• Involved in to writing teh PL/SQL Stored Procedures, cursors and functions to access teh content from database in ePublish content Management tool.
• Worked with AJAX and JavaScript for asynchronous communication and Worked with WSAD5.1 (Web Sphere Application Developer) as IDE, CVS as version control.

Confidential

QA consultant

Responsibilities:

• Involved in developing various test plans and test strategy for different versions and applications using HP ALM.
• Involved in executing test plan test strategy and test scripts
• Attended daily/weekly meetings with ABAPers, application managers, and business partners to discuss upcoming software releases and test cycle results
• Responsible for Regression Testing of teh website using SAP TAO, for every new release to validate dat teh new enhancements has not caused any issues when compared to existing functionality.
• Involved in reporting teh bugs in teh Quality Center and prepared teh bug reports.
• Coordinated with Developers for Defect analysis and performed Regression Testing
• Design and Review of Test Cases and Test Data for detailed Requirement Specifications.
• Test Requirements Mapping to Test Cases
• Functional and GUI testing of individual module.
• Adding and Tracking Defects in Clear Quest Database.