PROFESSIONAL EXPERIENCE:

• An astute professional with over a decade of qualitative experience in IT industry, having more than 14+years relevant to program and multi - project management, handling business critical assignments with excellence.
• 6 years of hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite (Service-Now)
• Design and engineer solutions leveraging all appropriate components offered by Service-Now to answer the needs for business workflows, ticketing or other ITSM requirements.
• A ServiceNow Technology Analyst with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.
• Experience in Implementation of SOAP WebServices
• Experience in Installation, Configuration and Administration of Oracle Environments (9i/10g/11g) using OS via Linux & Windows Servers.
• Experience in Installation, Configuration of Oracle RAC, developed 2 node RAC environments for a 1 TB database.
• Experience in Upgrading databases (10g R2 to 11g, 10g R1 to 10g R2, 9i to 10g R1).
• Proficient in using OEM & RMAN.
• Proficient in Database Administrator activities such as Upgrades, Patches, TAR Support, Performance Tuning, capacity planning, script development and documentation.
• Planned and implemented high availability solutions using Oracle 10g RAC, Standby Database using Oracle Data Guard.
• Experience with database backup, restore, and disaster recovery operations using RMAN.
• Experienced in configuring and implementing Oracle Data Guard solutions for Live Systems.
• Hands of Experience in SQL & PL/SQL.
• An effective communicator with excellent relationship building & interpersonal skills. Strong problem solving & organizational abilities. Good in leading, mentoring, coaching, and motivating team to deliver the best result.

TECHNICAL SKILLS:

Operating System: Windows Family, Linux

Programming Languages: JavaScript, JQuery, Jelly Script, HTML, CSS, XML, SQL, PL/SQL

Databases: Oracle 11g/10g/9i, RAC, ASM

Application Server: Apache Tomcat

Tools: & Utility: Service Now, SQL PLUS, SQL Loader, SQL Developer

Other: Team Viewer, Putty, MS Outlook

Web Services: SOAP, REST API

PROFESSIONAL EXPERIENCE:

Confidential, Dallas TX

ServiceNow Consultant

Responsibilities:

• Implemented ServiceNow ITSM applications using ITIL services best practice processes, methods and testing.
• Communicating with end users, identifying their difficulties and changing the applications as per their requirements.
• Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps.
• Involved in Designing, Development of the modules
• Created customized Forms, Tables and Modules
• Involved in Gap Analysis of the fields in all the modules for Data migration
• Configuration of Email Notification and Alerts to notify the team about the contract end dates and budget reconciliation
• Involved in writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs
• Created update sets for configuring in different instances i.e., temp, test, uat, dev and production instances.

Confidential, Chicago IL

ServiceNow Admin/Developer

Responsibilities:

• Implemented ServiceNow ITSM applications using ITIL services best practice processes, methods, testing, and projects for multiple, diverse organizations.
• Orchestrated the efforts of vendors, and internal divisions/departments to internalize new IT Asset Management processes
• Communicating with end users, identifying their difficulties and changing the applications as per their requirements.
• Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps.
• Involved in Designing, Development of the modules
• Created customized Forms, Tables and Modules
• Involved in JavaScript end to end coding, which contains of transform map validations and calculations of Budget
• Configuration of Email Notification and Alerts to notify the team about the contract end dates and budget reconciliation
• Involved in writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs
• Involved in trouble shooting the application modules issues once the instance had been upgraded to Helsinki
• Involved in Implementing of CSM with Customer Self Service, Connecting to Other Departments, sending proactive Targeted Communications, Automating Repetitive Requests.
• Created update sets for configuring in different instances i.e., temp, test, UAT, dev and production instances.
• Implemented SOAP web services integration authentication model and Custom Processors. This integration lets Service Desk Support Users communicate with the end-users using live chat and remote support from Service Now interface

Confidential, CA

ServiceNow Admin/Developer

Responsibilities:

• Used Agile software development methodology in defining the problem, gathering requirements, development iterations, business modeling and communicating with the technical team for development of the system.
• Involved in Designing, Development of the modules
• Created customized Forms, Tables and Modules
• Involved in JavaScript end to end coding, which contains of transform map validations and calculations of Budget
• Configuration of Email Notification and Alerts to notify the team about the contract end dates and budget reconciliation
• Involved in writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs
• Involved in trouble shooting the application modules issues once the instance had been upgraded to Helsinki
• Involved in Implementing of CSM with Customer Self Service, Connecting to Other Departments, Sending proactive Targeted Communications, and Automating Repetitive Requests.
• Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow.
• Monitored the work items that have been given by client and evenly distributed among the team to make sure ETA is met appropriately
• Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps.

Confidential, New York

ServiceNow Admin/Developer

Responsibilities:

• Used Agile software development methodology in defining the problem, gathering requirements, development iterations, business modeling and communicating with the technical team for development of the system.
• Involved in Designing, Development and Integration of Jira tool with Service Now for Integration Modules.
• Responsible for modifying and gathering requirements and customizing as per the client requirements.
• Involved in implementation of Rest API WebServices for integration.
• Involved in JavaScript coding for Rest API WebServices.
• Involved in creation of Business rules for WebServices.
• Involved in Implementation of Enhancement and Defect modules pertaining to Incident module.
• Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps.
• Involved in Implementing of CSM for multiple engagement process with Customer Self Service, Connecting to Other Departments, Visualizing Base Health of the tool.
• Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow.
• Monitored the work items that have been given by client and evenly distributed among the team to make sure ETA is met appropriately
• Implemented Orchestration process within a workflow
• Implemented Orchestration to interact with databases of Jira and Service Now tools.
• Involved in daily, weekly and monthly meetings with client on the work progress and discussions on the upcoming work
• Responsible for Development Team Performance and involved in grooming & mentoring team members on various processes
• Technologies: ServiceNow, Jira, JavaScript, Rest API

Confidential, Charlotte, NC

ServiceNow Developer/Admin

Responsibilities:

• Create new service catalog requests and items with variables
• Developed UI Appearance for Service Catalog Requests
• Involved in Designing, Development and Implementation of CMS (Content Management System) Web Site.
• Creating service catalogs and workflows to create, retrieve, update data using WebServices.
• Designed a company-wide service catalog that offers a collection of services
• Involved in customization of UI for a knowledge base
• Created customized login pages, search pages with drop down list in search bar.
• Configured and retrieved the service catalog items from the databases for user friendly in new cms ui pages.
• Involved in designing, development of Home Page, Place Order for Service Catalog, Knowledge base, Create a service ticket, Schedule a call from the service desk and schedule a time for solving the issues with one to one personally
• Involved in creating of My Dashboard where it contains My Requests, My Reports of Incidents and a search bar for searching of Incidents.
• Involved in writing of JavaScript, Jelly Script, and JQuery.
• Used Bootstrap framework for the development of responsive pages for desktop, mobile ui, iPad, iPhone and android enabled devices.
• Created update sets for configuring in different instances i.e., temp, test, uat, dev and production instances.
• Implemented SOAP web services integration authentication model and Custom Processors. This integration lets Service Desk Support Users communicate with the end-users using live chat and remote support from Service Now interface.
• Actively involved in daily Scrum meetings
• Configuration of Email Notification and Alerts to notify users about specific activities in the system
• Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs
• Technologies: ServiceNow, JavaScript, HTML, CSS, SOAP

Confidential, HOUSTON, TX

ServiceNow Developer/Admin

Responsibilities:

• Communicating with end users, identifying their difficulties and changing the applications as per their requirements.
• Implemented ServiceNow ITSM applications using ITIL V3 services best practice processes, methods, testing, and projects for multiple, diverse organizations.
• Planned and implemented a complex, enterprise wide, six sigma, and global, Infrastructure Asset Management In-sourcing project.
• Orchestrated the efforts of vendors, and internal divisions/departments to internalize new IT Asset Management processes
• Preparing Implementation Plan for every release in ServiceNow and provide Walkthrough to the entire team to execute the steps.
• Planning and coordinating the execution of Implementation along with Technical/Business validations post every Maintenance/Major release in ServiceNow.
• Implementation of Software and Change Management, ServiceNow Change Management.
• Project Managing the development, Testing and Implementation of OIPG Engagement Dashboard for all the Streams of OIPG.
• Implementation of changes to improve automation and efficiencies in Service Now.
• Manage ITIL Processes monitoring overall system performance using the System Performance and System Diagnostic dashboards. Integrating ServiceNow with other systems and customization.
• Technical implementation of various ServiceNow modules such as Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management.
• Managed all Change Management Information (ServiceNow).
• Managing ServiceNow (Change Management) ITIL Automate and standardize business processes for all Go-Lives. Consolidating all global IT to a single system of record.
• Monitored the work items that have been given by client and evenly distributed among the team to make sure ETA is met appropriately
• Involved in daily, weekly and monthly meetings with client on the work progress and discussions on the upcoming work
• Responsible for Development Team Performance and involved in grooming & mentoring team members on various processes
• Integrated LDAP directory to streamline the user login process to automate the administrative tasks, such as creating users and assigning them roles.
• Integrated LDAP service account credentials to retrieve the user distinguished (DN) from the LDAP Server.
• Involved in configuring of ADAM (Active Directory Application Mode) for LDAP-compliant directory service by providing details of Instance Name, Ports, Application Directory Partition, File Locations, Service Account Selection,.
• Involved in ADAM administration that leverages Windows Integrated Authentication for the initial access to grant for administration.
• Technologies: ServiceNow, JavaScript, HTML, CSS

Confidential

ServiceNow Developer/Admin

Responsibilities:

• Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use,
• Design and Configuration of workflows to meet specific business needs to support ITIL and business processes
• Setting up Change Management along with Advanced Risk Assessment Calculator (on a script include level).
• Configuration of Email Notification and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests.
• Utilized Java Scripting, HTML, CSS in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes. to customize the instance as per Business needs
• Responsible for access control, security, minor enhancements such as form or workflow editing, and UAT/Regression testing of any development.
• Technologies: ServiceNow, JavaScript, HTML, CSS

Confidential

Senior Oracle DBA

Responsibilities:

• 24x7 Oracle Production Database Administration including Oracle11g RAC.
• Managing, troubleshooting and resolving oracle database,RAC and applicationsissues.
• Refresh/Cloning of Database and applications for development and testing purpose.
• Performed Oracle Database upgrades from10.2.0.2 to 10.2.0.3in Red Hat LinuxRACenvironment.
• Involved inUpgrade/Migrationof the oracle databases from Oracle 9i to Oracle 10g.
• Perform installation, maintenance, and troubleshooting and performance administration of Oracle 11g under Red Hat Linux.
• Monitoring thetable space growth and resizing the table space on 10g RACenvironment.
• Implementation of High Availability solutions with Oracle 10g RAC, Physical and Logical Standby Databases (Data Guard).
• Upgrade/Migrated the production and development databases from 10g to 11g.
• Presenting user-friendly reports, and providing to end users on reporting functions.
• Data replication between units has been done.
• Migrated file systems to ASM (Automatic Storage Management).
• Automated the procedures and interface programs using Oracle Advanced Queuing, Oracle Enterprise Manager.
• Created users and set permissions.
• Managed database security using groups, roles and handled number of databases in different places.
• Created database objects and managed the permission access on the objects with necessary security.
• Technologies: C#, Asp.Net, Crystal Reports, Oracle 10/11g.

Confidential

Senior Oracle DBA

Responsibilities:

• 24x7 production database and applications support.
• Installation, Configuration and Administration of Oracle 10g, 10g RAC and 11g RAC databases for Testing, Development and Production.
• Converted single instance to RAC
• Added nodes to RAC
• Upgraded Oracle databases from 10g to 11g
• Setup of High Availability of the database for business with RAC.
• Reorganizing Tables and Indexes for improving performance.
• Adding, dropping users, creating Roles, and Grants based on the Role of the user.
• Planned and implemented database Backup and Recovery procedures.
• Performed backups and recoveries
• Involved in design and implementation of standby databases (Oracle Data guard).
• Participate in disaster recovery exercises using Oracle Data Guard technologies including Fail-over and Switch-over operations.
• Performed Diagnosis & Tuned database and SQL statements as and when required.
• Identified and provided solutions for poorly written queries.
• Technologies: C#, ASP.NET, JavaScript, Oracle 10g/11g

Confidential

Senior Oracle DBA

Responsibilities:

• 24x7 production database and applications support.
• Installation, Configuration and Administration of Oracle 9i and 10g RAC databases.
• Converted single instance to RAC
• Added nodes to RAC
• Upgraded Oracle different version from 9.2.0.4 to 10.2.0.4.
• Performed Database administration activities like user and roles administration, schema management and checking alert log of all the databases.
• Involved in database cloning, tuning, patching and monitoring
• Performing Backup/Recovery of Oracle databases.
• Implemented RAC and Standby databases for high availability/ disaster recovery purpose.
• Recovery of Database (Recovering from Media Failure, Recovering tables dropped accidentally, Recovering data files, Recovering from Block Corruption).
• Create table spaces, tables and indexes, sizing the table spaces, allocating default table space for users.
• Creating and dropping of users, granting and revoking permissions to users/roles as and when required.
• Involved in design and implementation of standby databases (Oracle Data guard)
• Automation of Startup, Shutdown on all production and development databases.
• Handling day-to-day activities.
• Technologies: C#, ASP.NET, .Net Framework 3.5, Oracle 10g/11g.

Confidential

Oracle DBA

Responsibilities:

• 24 X 7 Production database administration, support and monitoring to ensure a proactive problem recognition and resolution of database issues.
• Database sizing &tuning
• Installation, Configuration and Administration of Oracle 9i, 10g RAC databases.
• Involved in Database migration from Oracle 9i to Oracle 10g.
• Setup of High Availability of the database using RAC, Standby, Data guard
• Backup and Recovery
• Database performance monitoring and tuning
• Created the database objects based on the requirements for project requirement.
• Created partitions & indexes for better performance.
• Technologies: C#, ASP.NET, ORACLE 9i/10g, JavaScript, HTML, XML, CSS

Confidential

Jr. Oracle DBA

Responsibilities:

• Production database administration support
• Installation of Oracle 9i / 10g on Red Hat Linux.
• Load data into Oracle using SQL *Loader, RMAN backups, Export/Import database objects/schema, Enforce database accuracy and integrity.
• Monitor the scheduled oracle jobs, manage data feeds, verify the log tables and tune the performance of the database.
• Provide user account administration, optimizing SQL queries; optimizing developer code, manage table partitions, large data sets and provide manual reports using SQL.
• Backup and Recovery via RMAN scripts and troubleshooting.
• The work also involves system administrator tasks like creation of users, file systems, volume groups and logical volumes etc.
• Hard disk and Database space monitoring.
• General database administration including the management of instances, redo logs, temp space, rollback/undo segments and schema management.
• Technologies: C#, ASP.NET, Oracle 9i/10g