PROFESSIONAL SUMMARY:

• Over 7 years of total IT experience in software development working as Salesforce Administrator, Developer, Lightning Developer across various industries and experience in developing applications using Java/J2EE technologies.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.
• Experienced Salesforce Lightning UI in developing Lightening Components and Lightning apps to provide more interactive interfaces to end users.
• Experienced inService Cloud, Sales cloud, Marketing cloud, Chatter & App - exchange applications.
• Worked on administrative tasks like Custom Objects, Dashboards, Creating Roles, Profiles, Users, Email Services, Page Layouts, Actions, Reports and Approval Processes.
• Worked on SFDC Development usingLightning Application, Apex Language,Visual Force Pages, Classes, Controllers, Triggers, Components, Apex Web services - Wide default, Sharing rules, Work Flows.
• Hands on experience in writing queries usingSOQLandSOSLin Apex Classes, Triggers and Governor Limits. Worked on scripting languages likeHTML, XML, CSS, JSP, AJAX, APEXWeb Services API development skills and Java Script, Web Services-Axis.
• Knowledge on WSDL, web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs.
• Strong knowledge of SFDC standard data structures and familiarity withForce.com Explorer, Data loaderand Import Wizard. Experienced working with salesforce.com sandbox, production environments, also with Eclipse IDE Force.com Plug-in environments.
• Expertise in maintaining the functional areas of Data Management,Campaigns, Leads, Forecasting Accounts, Contacts, Opportunities,Quotes, Activities, Dashboards and Reports.
• Having a good knowledge on Web to leads, Email to case, Web to case, Assignment Rules, Customer and Partner Portals. Strong Knowledge in AppExchange Applications for integrating with third party applications.
• Executed security and sharing rules for Field, Record Level and Object for distinctive users at different levels of organization.
• Worked on Agile/Waterfall development methodology. Have knowledge on Integration Tools like CTI (Computer-Telephony Integration).
• Having experience on maintaining 1400 users in sales force.
• Strong communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technologies: Lightning Application, Apex Custom Controllers, Apex Data Loader, Apex Language, Apex Classes, Apex Triggers, Batch Class, S-Control, Visual force (Pages, Components &Controllers) Workflows, Approvals, Email Templates, Formulas, Validation Rules, Roles & profiles, Dashboards, Custom Objects.

SFDC Tools: Force.com Eclipse IDE, Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Exact Confidential .

Integrating Tools: Apex Data Loader, Import Wizard, Data Export

Programming Languages: XML, HTML, Visual force, Web services, jQuery, Ajax. Java Script

Operating Systems: Windows XP, Vista, 7, Windows 2000/2003/2008.

IDE: Force.com IDE, Eclipse, Visual Studio, Adobe Flash.

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, Minnesota

Sr. Salesforce Developer/ Lightning Developer

Responsibilities:

• Worked on Apex Classes, Lightning Components, Visualforce Pages, Apex Triggers.
• Implemented Service Cloud for organization that includes Case management, Entitlement and service contract, Knowledge base. Configured Service Cloud console for internal support agents for case support.
• Adopted Agile/ SCRUM methodologies to monitor, steer and develop project objectives.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Implemented Data Loader to load data fromMarketingCloudto ServiceCloud.Helped in developing strategy and roadmaps for emailmarketingprograms to drive acquisition, customer retention, customer growth, and demand generation to achieve quantifiable revenue goals.
• Setup andImplementedSalesforcemarketingcloud2.0 org. Upgraded from Exact Confidential 1.0 toSalesforceMarketing2.0.
• Design and Development of Web Services and Integration using Sales force SOAP/REST API.
• Developed Visualforce pages with rich user experience using visual force components, HTML5 and CSS3 and used JavaScript and jQuery validations and hiding content/sections.
• Worked onSalesforceLightningComponents for building customized components replacing the existing ones.
• Expertise in aura framework,LightningComponents andSalesforceLightningDesign System (SLDS).
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits.
• Worked on Force.com Explorer for querying Salesforce database using SOQL and SOSL queries and Data Loader for insert, update, and bulk import or export of data.
• Implemented CPQ System (Configure, Price, Quote software) to improve user experience in the Quoting process using Salesforce.
• Designed personalized email content usingAdobe Creative Suite,HTML and CSS3, AMP scriptin Content Builder.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement. Communicating with executive management on project status and overall project progress against Confidential .

Environment: Salesforce.com,Force.com, Exacttarget.com, Marketing Cloud, Apttus CPQ/CLM, HTML5, CSS3, JavaScript, Lightning Experience, Lightning Components, Apex classes and Controllers, Data Loaders, SOSL, Scrum, Custom objects, Custom fields, Web Services.

Confidential, Fremont, CA

Sr. Salesforce Developer/Admin

Responsibilities:

• Performed the role of SFDC Developer and Administrator.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Worked closely with sales team and business analysts and performed detailed analysis of business, technical requirements.
• Worked onservicecloudmodule such as web-to-case, Escalation rules, and Assignment rules.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in SalesCloud.
• Worked on customization of SalesCloudschema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products.
• Administered Salesforce setup functions for new users, roles, profiles, enforced security controls, permission settings and implemented sharing rules, Role hierarchies, Record level permissions to provide data access among different users.
• Created Email Templates and Mail Merging Templates and was involved in doing the mail merge for different standard and custom objects.
• Integration of Salescloudwith external information systems using SOAP API web services.
• Used Apttus CPQ, a lightning ready quoting tool to manage configuration, pricing, quoting, discounts, incentives, & proposals.
• Worked extensively on managing Products, Price Lists, Categories, Price rules, Constraint rules and defining Product Visibility forApttusCPQ package.
• Developed Framework to update changes back in Database using Quartz, Sales force SOAP/REST API.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Salesforce.com platform, Sales Cloud, Service Cloud, Apttus (CPQ/CLM), Workflow and Approvals, Reports, Custom Objects, Tabs, Email Services, Apex Language, Visual Force Pages, Components and Controller, JavaScript, Eclipse IDE Plug-in, Data Loader.

Confidential, Houston, Texas Area

Salesforce Developer/Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.
• Followed agile methodology for implementing the Application.
• Worked on advanced fields like Picklists, dependent picklists, validation rules for custom objects.
• Maintain security models in sales tools, including roles, profiles, and sharing rules.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Administered Salesforce setup functions for new users, roles, profiles, enforced security controls, permission settings and implemented sharing rules, Role hierarchies, Record level permissions to provide data access among different users.
• Customized Page layouts for Opportunity, Contacts and Accounts depending upon user Roles, and Groups.
• Configured Creating Roles, Security Access, Profiles, Email Services, Page Layouts, Field Dependencies, Workflow Alerts, Actions, Approval Processes, Process Builder.
• Created Email Templates and Mail Merging Templates and was involved in doing the mail merge for different standard and custom objects.
• Working knowledge in generating Reports, dashboards, customizing the reports and analyzing the reports in Salesforce.
• Used Community Builder to easily customize the communities.
• Developed Apex Classes and Apex Triggers for various functional needs in the application.
• Developed and maintained Visualforce pages, custom components with responsive design using bootstrap. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Mobile Apps, Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

Environment: Salesforce.com platform, sales cloud, Apex, Lightning, Process builder, Workflows & Approvals, Reports, Custom objects, Custom Tabs. Apex Language, Visual Force, SOQL, SOSL, Data Loader, Web Services API, HTML, Java.

Confidential

Salesforce Developer/Admin

Responsibilities:

• Involved in identifying, planning and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Worked with Salesforce premier support to short out technical challenges and governorlimits.
• Worked on Standard objects like Product, Quotations and Order.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation Rules and formula fields to the custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Developed Various Visual Force pages as per organization requirements.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Worked as Salesforce Admin support governing user Account Creation, rmation Setup, Password Reset, Roles & Profile creation, User group creation, updating company Profile and Network access setup.
• Involved in the Data Transformation and Data Cleaning activities while transferring the data to the external system using Informatics on Demand.
• Created Workflow rules and defined related tasks, time Triggered tasks, Email alerts, filed updates to implement business logic.
• Customizing Custom Objects, Tabs, Fields, Page layout as per the business need.
• Performed complete analysis of existing systems and business processes related to sales, service, and Channel Partner and involved in supporting these processes.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions, and Outbound API Messages.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Hands on experience on service max for customer service and scheduling.
• Used Force.com developer toolkit including Apex Classes, Apex Controllers and Apex Triggers to develop custom business logic.
• Used Eclipse IDE for Deployment.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual force (pages, components and controllers), Change Set, Data Loader, Force.com, Work Flows-approval, Custom objects, Custom tabs, Email service, Html, Web service, Sharing Rules.

Confidential

Java Developer

Responsibilities:

• Used Java Database Connectivity (JDBC) to connect from the Java application to the Database.
• Worked on implementation of GUI module with Struts Framework and used CVS for version control.
• Designed and developed front end using HTML, CSS, JSP’s, Struts (tiles and tag libraries) and user validations.
• Developed the code using Agile methodology with daily meetings to keep track of the progress and issues pertaining to the project. The backend is supported by MS SQL Server.
• Analyzed the requirements and designed the ER diagrams in accordance with the specifications.
• Responsible for developing some of the PHP based frameworks.
• Developed the programs usingHTML,JSP,XML, and Servlets.
• UsedSQL Queriesand Stored Procedures extensively in retrieving the contents fromSQL Server.
• Used JSP for taking the user input and sending it to the Java business classes.
• Worked in different sandboxes for development and testing and involved in migrating the code to production instance in installments using Change Set.
• Understanding the environmental issues and responsible for proposing the effective methods to be implemented.
• Responsible for the unit testing, functional testing and regression testing.
• Worked on analyzing, debugging and resolving issues found during integration and user acceptance testing phase.
• Implemented web services using WSDL for authorization.
• Used Log4J for logging and tracing the messages.

Environment: Servlets, JSP, JDBC, HTML, Eclipse, J2EE Struts 1.1, EJB 2.0, Java, JavaScript, Ajax, Servlets, XSL, XML, Microsoft Visio and Windows XP. Oracle, Web Sphere Application Server, CVS, Log4J, MySQL 5, JSTL, IBM Web Sphere Commerce Server, IBM Rational Application Developer, Microsoft VSS, Oracle.