PROFESSIONAL SUMMARY:

• Around 9 Years of software development experience in Information Technology wif extensive experience in the field of Distributed Transaction System, Product development and Implementation including hand - on design and development experience on Force.com Platform.
• Good experience in various tasks of Software Development Life Cycle (SDLC) including analysis, architecture design, development, enhancements, testing, deployment, web-based, and portals-based object-oriented enterprise applications.
• Hands on experience in Administration, Customization, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform.
• Expertise in Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers) & Ajax Tool Kit.
• Followed Agile methodologies for the execution of day to day work related activities
• Extensive experience wif salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• SFDC Configurations/Customizations - User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers.
• Experience over creating workflows, approval processes, validation rules and sharing & security rules.
• Proficiency in SFDC Administrative tasks like creating and implementing Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events, Designing Custom Formula Fields, Field Dependencies, Validation Rules, approval process, Process Builder for automated alerts, field updates and email services.
• In-depth experience in CRM business processes like entity relationships and converting to Salesforce custom objects, lookup relationships, junction objects, master-detail relationship.
• Experience in creatingCustom Objects, Custom fields, Page layouts, Custom Tabs, Reportsand various other components as per the client and application requirements.
• Experienced in the use of Data Loader and involved in scheduling timely data backup operations using Apex scheduler.
• Hand on Experience in Creating Custom settings, field sets, Public Group, OWD, sharing rules, Email Services and used Permission sets to expose permissions for users in Salesforce.
• Created custom reports types and reports like Tabular, Summary, Matrix, Joined and dashboards like Bar, Pie, Funnel, Gauge, Table charts.
• Worked on custom development tasks using APEX classes, Triggers, Visualforce pages, Batch Apex and Controllers (Standard and Custom controllers) on Eclipse IDE platforms.
• Good experience in developing Salesforce Lightning Apps, Components, Controllers and Events.
• Worked wif Salesforce1 sandbox simulator to run and test the Lightning Applications.
• Proficient in SOQL, SOSL queries across multiple objects wifin the SFDC database.
• Had experience in using force.com Web services API for implementing web services in the application to access to data from external application using REST and SOAP API’s.
• Good knowledge of Governor limits and experienced in improving performance of existing code in accordance wif the governor limitations.
• Involved inAgile Software DevelopmentTeam usingSCRUM,TDD Test Driven Development.
• Handled quarterly, monthly releases using change sets, eclipse, and made sure dat test coverage is good on all Apex classes. Also, good knowledge on basic understanding on ant scripts and handled deployment via Jenkins server.
• Experience in scripting languages like HTML, DHTML, XML, and JavaScript wif Salesforce.
• Migrated components from sandbox using Change sets to production and UAT during Monthly releases and project releases.
• Experience of migration from earlier Oracle to SQL Server and good experience on ETL packages using SSIS to move data from various heterogeneous data sources.
• Experience in Extracting, Transforming and Loading (ETL) data from Excel, Flat file, Oracle to MS SQL Server by using BCP utility, DTS and SSIS services.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Flexible to adapt to any new environment and work on any project.
• Team player wif ability to work effectively wif all levels of organization and individually as well.
• Good communication and inter-personal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS:

SFDC Technologies: Apex, Visualforce, SOSL & SOQL, Standard Object Configuration and Custom Object development, Page Layout, Reports, Dashboards, User Management, Security and Sharing Model, Translation Workbench, Analytic Snapshots, History tracking, Setup Audit trails, Automation (Workflows, Auto-response, Assignment, Validation, Approvals).

Tools: and IDE’s: Eclipse, Force.com IDE, Data Loader (GUI and CLI), Process Builder, Force.com Platform (Sandbox and Production)

CRM: Salesforce.com

Web Technologies: HTML5, CSS3, JavaScript, AJAX and Web services (WSDL, SOAP, and REST)

Database: Oracle, SQL Server, MySQL

Languages: C, C++, Java, SQL, PL/SQL

PROFESSIONAL EXPERIENCE:

Confidential, NYC, NY

Salesforce Developer/ Administrator

Responsibilities:

• Involved in CRM process standards during Design, configuration, planning and testing of Salesforce sales and service cloud.
• Extensive experience in Salesforce.com CRM platform involving in Development, Administration, deployment, customer portal and classic to lightning migration, lightning component, lightning design system, lightning locker services.
• Designed, developed, and delivered a web portal dat allows the salesreps to create accounts and key in orders.
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Analyzed complex business requirements and developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controllers to provide functionality to the Visual pages.
• Designed and developed Ticketing application to handle production support incidents and bugs. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on lightning for creating custom pages for lookup screens on Salesforce.
• Analyzed Visualforce pages and made changes to work efficiently in both classic and lightning mode.
• Experience in creating and deploying Custom objects, Custom tabs, validation rules, Workflow Rules, Auto-Response Rules, Page layouts to suit to the needs of the application.
• Extensively worked on classes, triggers and Visualforce pages to improve the performance of code and enhancements to meet the business needs.
• Performed data cleanup and Data migration to-from salesforce.com using apex data loader and workbench
• Worked wif Data loader tool extensively, to import data from legacy systems to Salesforce Objects during migration and handled large number of records.
• Created Ad-hoc Reports Dashboards, Tabs and permissions for business users are requested.
• Extensively worked on configuring communities and designing communities’ login page for external customers.
• Created Custom settings, field sets, Public Group, OWD, sharing rules, Email Services and used Permission sets to expose permissions for users in Salesforce.
• Extensively created and configured workflow rules, process builder, workflow actions like creating tasks, field updates, outbound messages and Email alerts, email templates as required.
• Automated various business processes using process builder according to the customer requirements.
• Developed Approval process for the application by implementing custom formulas in different stages of approval.
• Extensively worked on test classes and performed test driven development.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Implemented case management automation (on Case Object) to track and solve customer’s issues. Implemented Email-to-Case entry and manual case entry for entering customer’s cases in Cases object.
• Developed reports and dashboards, which gives high-level overview of various operations in the organizations.
• Involved in Agile methodology, Scrum dat dramatically improved productivity and reduced errors.
• Experience in creating code repository, moved apex code to Tortoise SVN repository to maintain the History track of code for quality output integrated wif ant scripts to automate deployment using Jenkins server.

Environment: Data Loader, Workflow Rules, Process Builder, Flows, Apex, Visualforce (Pages, Components & Controllers), Salesforce CRM, Agile, Apex Classes/Controllers, Apex Triggers, Java Script, Workbench, Jira, Web Services, SVN Repository, GIT Hub.

Confidential, Houston, TX

Salesforce Developer/ Administrator

Responsibilities:

• Designing of Service Cloud, Sales Cloud and force.com solutions wif an emphasis on service Cloud solutions.
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Knowledge on building new apps wif the Lightning App Builder and Lightning Components.
• Experience in working wif salesforce.com sandbox and production environments
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates, Flows, Email alerts, field updates, (HTML & Visual Force Templates).
• Worked on the designing of custom objects, custom fields, role - based page layouts, custom Tabs, custom report, report folders, report extraction to various formats, design of Visual Force Pages, Snapshots, and Dashboards.
• Proficient in dealing wif the functionalities related to the Sales Cloud, Service Cloud.
• Experience in security and sharing model, SSO, Salesforce configuration, desktop/mobile integrations.
• Implemented and Integrated services for complete CPQ software.
• Involved in the configuration implementation of Salesforce.com.
• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force and Force.com API.
• Used Data loader for data management in force.com platform.
• Knowledge on Computer-Telephony Integration (CTI).
• Extensive experience in data migration and integration using Data Loader.
• Provided customer wif best practice solutions as related to Salesforce.com and CRM.
• Extensive experience using Salesforce.com Administration, Creating Roles, Profiles, Page Layouts.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for Salesforce.com implementations.
• Experienced in accessing and writing stored procedures and triggers.
• Implemented and delivered projects under Agile Development Environment and Test-driven Environments wif large & small project teams.
• Extensively worked on Jenkins by installing, configuring and maintaining for the purpose of continuous integration (CI) and for End to End automation for all build and deployments.
• Experience in working on source control tools like GIT.
• Involved in Duplicate management logic using Salesforce.com Duplicate rules and matching rules functionality.
• Possess excellent communication, interpersonal and analytical skills along wif can-do attitude.
• Strong appetite for learning new technologies wif positive attitude.

Environment: Data Loader, Apex, Visualforce (Pages, Components & Controllers), Workbench, Jira, HP QC, Web Services, eclipse, SVN Repository, GIT Hub.

Confidential, Baltimore, MD

Salesforce Developer/Administrator

Responsibilities:

• Participated in requirement analysis, solution designing, documenting and creating roadmaps for new applications.
• Worked wif varioussalesforce.comobjects likeAccounts, Contacts, Opportunity, Case, Leads, Reports and Dashboards.
• Extensively worked on governor limits to increase the performance of code especially on and SOQL limitations.
• Created test classes and improved the code coverage to make sure my code is working as required by business
• Designed, developed and deployed Visual Force Page, Apex Classes, Controller Classes and Apex Triggers based on the business requirements.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on objectsandtabs.
• Createdpage layouts, search layoutsto organizefields, custom links, related lists,and other components on a record detail and edit pages.
• Createdworkflow rulesand defined tasks, time-triggered tasks, email alerts, filed updatesto implement business logic.
• Used Salesforce Email Services for Email to Case and sending out Customer Notifications using Workflows.
• Good hands on experience in creating Workflow rules and Approvals for various campaign processes and maintained data cleanliness and accuracy by adding custom validation rules and custom formulas.
• Designed the application to be created module wise using the schema builder.
• Implemented REST API to retrieve the recent items on the customer portal VF page.
• Involved in Agile methodology for software development.
• Used Salesforce Chatter to provide real-time notifications of changes in accounts, leads and opportunities to halp sales and service teams to be more efficient.
• Developed and configured variousReports (summary reports, matrix reports, joined, tabular and pie charts, dashboards, gauge, metric)andconfigured various reports for different user profiles.
• Used the sandbox for testing and deployed components to the target instance after testing using Change sets.

Environment: Saleforce.com platform, Workflows & Approvals, Custom Tabs, Apex, VF, Net Suite, Workbench, Web Services.

Confidential, Palo Alto, CA

Salesforce Developer/Administrator

Responsibilities:

• Created and deployed various Triggers, Apex classes and Visual force pages as part of the implementation.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Making the timely data management using the Data Loader tool and thus making the insert, delete, upsert operation on the data.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Constructed new sandbox Plan and assembled all the Requirements for Project.
• Involved in Custom Integration of Outbound Messages, Workflow & Approvals, Reports, Custom Objects and Tabs, Email Services Security Controls, AppExchange Package & Custom Application, Sandbox data loading.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.
• Developed the business logic of the application using APEX classes.
• Designed and developed Database migration scripts and execute migration plan from Siebel to Salesforce.
• Prepared the Visual force pages wif the needed UI designs.
• Performing the UI related activities including Page layout configuration.
• Worked on the Web Services for enabling the data to be used outside the domain.
• Made the configurations in the applications time to time as per the requirement gathering.
• Worked extensively on APEX Triggers, APEX Classes, Apex Test Classes, Visualforce pages to fulfill various business requirements.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Environment: Saleforce.com platform, Validations & Workflows, Apex, VF, Web Services, Sandbox Data Loading, Eclipse, SVN Repository, GIT Hub.

Confidential

Salesforce Administrator

Responsibilities:

• Performed the role of Salesforce.com Administrator and Developer in the organization.
• Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
• Successfully developed the program plan wifin the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Designed various HTML Email templates for Auto-Response to customers.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective Web-to-Lead, Web-to-Case and Email-to-Case communication wif customers.
• Implemented Customer Portal for various business requirements.
• Managed and deployed Salesforce.com CRM solution to multiple departments wifin the organization.
• Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Exported data from the legacy system and imported into SFDC through Apex data loader.
• Created detailed data mapping document for integrating various systems wif Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Worked on Analytical Snapshots for weekly trend reports.
• Demonstrated knowledge of XML, SQL, and HTTP/HTTPS and understood the different SaaS development processes and methodologies.
• Worked wif custom Reports and report generation.
• Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT).

Environment: Salesforce CRM, Force.com platform, Apex Classes, Chatter, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Validations, Reports & Dashboards, Controllers, Security Controls, Eclipse IDE, WSDL.

Confidential

Java Developer

Responsibilities:

• Worked wif business and user groups to identify and implement functional enhancements and new requirements.
• Planned and coordinated testing activities for clients.
• Part of the technical team in the development of Model View Controller (MVC), Model architecture to handle configuration, database connectivity, and template management.
• Created a Reporting tool using JSP and Servlets dat calculates the amount of state and federal taxes.
• Developed the GUI of the system using HTML, CSS, JSP and client-side validations was done using JavaScript.
• Created test case scenarios for Functional Testing.
• Developed complex intra Portlet communication across web applications using cooperative Portlets.
• Developed simple Portlet messaging on a single page using Portlet API.
• Used Portal Enable, Portal Extend for personalization, content publishing, document management, productivity functions along wif the scalable portal framework.
• Extensively used Portal toolkit plug-in for creating, testing, debugging and deploying individual Portlets.
• Involved in the development of Standard XML reports using XSLT style sheets.
• Developed billing system pages using Struts Framework and written some of the custom tags.
• Used Spring IOC and MVC for enhanced modules.
• Followed coding and documentation standards.
• Involved the writing SQL quarries and Joins.
• Used Rational Clear Quest to document and track issues and resolutions.
• Provided development support for System Testing, Product Testing, User
• Acceptance Testing, Data Conversion Testing, Load Testing, and Production.
• Involved in configuration and deployment of application on Web Logic server.

Environment: Java, J2EE, Servlets, JSP, Web services, Portals, XML, HTML, CSS, JavaScript, Web Logic server.