SUMMARY:

• 8 years of overall IT experience including 6 years of experience with salesforce.com CRM platform.
• Experienced in all phases of Software Development Life Cycle (SDLC) and project life cycle processes. Highly skilled in salesforce.com (SFDC) development and implementation.
• Good understanding on Partner portal (Partner Relationship Management).
• Strong experience working with Apex classes, Visual force pages, Triggers, Controllers and Controller Extensions, Components, Test Method, Application Design and Development on Force.com platform.
• Proficiency in SFDC Administrative tasks like creating and customizing Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks, and Events.
• Expert in dealing with the functionalities related to the Service cloud, Sales Cloud, Call center, Chatter and App - exchange applications.
• Experienced in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components
• Designed junction objects and implemented various advanced fields like Picklist, Controller/dependent picklist Custom Formula Fields, Field Dependencies, Validation Rules, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Proficient in Setting Advanced Security Model, Security Settings and controls, Creating Profiles, Roles, Email Services, designing and creating complex relationships, Page Layouts.
• Excellent understanding of CRM business processes like Lead Management, Account Management, Case Management, Quote and Forecasting.
• Knowledge onSalesforcelightningschema builder, process builder, app builder, components andlightningconnect.
• Experienced in developing dynamic web apps for mobile and desktop devices by using Aura Framework in Lightning.
• Experienced in building Custom Applications that includes administration, configuration, implementation and support experience with Salesforce.com platform.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Apex Data Loader
• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST and SOAP.
• Understanding and writing users stories for implementing of visual forces, SOSL, SOQL, WSDL, partner WSDL and enterprise WSDL, visual force (page, component and controllers) and custom user interfaces using HTML.
• Experience in developing web interfaces for clients both through force.com’ Sites and standard web technologies including but not limited to HTML, .NET, CSS, XML and Java Script.
• Good experience and understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.

TECHNICAL SKILLS:

SFDC Technologies: Salesforce Lightning Design System, Lightning Components, Salesforce CRM, Apex language, Apex classes/Controllers, Standard/Custom Objects, Apex Triggers, Apex Scheduler, SOQL, SOSL, Visualforce pages, Visualforce Components and Controllers.

ETL Tools: Apex Data Loader, dataloader.io, Export Wizard

Languages: APEX, Visualforce, C, C++, JAVA

WEB Programming: HTML, CSS, JavaScript, jQuery, XML

Database: PL/SQL, SQL Server, Oracle, MySQL.

IDE: Force.com IDE, Force.com Eclipse Plug-in

Operating Systems: Windows/XP/Vista/7/8/10, UNIX, Mac OS X

PROFESSIONAL SUMMARY:

Salesforce Lightning Developer

Confidential, Philadelphia, PA

Responsibilities:

• Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Designed and developed batch apex processes and scheduled the processes for closing the cases.
• Experienced on DevOps tool, Gerrit, Jenkin. Worked on ANT tool for data validations and for moving components from one organization to other organizations.
• Experienced on building process builders and validation rules.
• Worked on shield platform encryption for masking the confidential fields as per the customer requirements.
• Used SOQL & SOSL considering the Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Worked on improving the code coverage by maintaining the code quality as per the Nova suite report.
• Worked on field level security to hide critical information on the profile users.
• Experienced in working with Force.com migration tool for moving metadata from one sandbox to other.
• Experienced in working on web services.
• Experienced in working on Lightning components, List Views, page layouts, Aura components, External objects, custom objects, standard objects, Permission sets, OWD, Field Level Security, Custom Fields, Custom tabs, Roles and profiles, Custom Formula Fields, Field dependencies, Relationships, Pick-lists.

Environment: Salesforce.com, Force.com migration tool, Data Loader, Lightning components, Apex Classes, HTMLCSS, Service Cloud, Informatica, Jitterbit, ANT tool, DevOps tool, GIT, SOQL, SOSL, Workflow & Approvals, Custom Reports, Dashboards, Windows XP.

SrSalesforce Administrator/Developer

Confidential, Orlando, FL

Responsibilities:

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• Web-to-case, email-to-case was configured for case management. Implemented Real - time/ batch data integration and huge data migration from Siebel to Salesforce using Informatica for various objects in Salesforce.
• Developed Apex Triggers, Apex Classes and Test Methods.
• Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Customized dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Designed & developed the Visualforce page & Apex controller for the completed unit on PM console unit.
• Involved in gathering the business requirements for the forecasting, completed units & bid contracts.
• Configured & developed the triggers, workflows, validation rules & having hands on the deployment process from one sandbox to other.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas.
• Used workflows to govern data flow across various objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Responsible for developing complex Custom Approvals processes.
• Involved in installing and configuring Managed and Unmanaged Packages.
• Involved in development of Time-based Workflow Rules, Triggers, Validation Rules, and other customizations with Salesforce.com.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Used Apex API to execute flow and transactional statements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Visualforce Email Templates, Mail Merges and automated Email Process to send installation instructions to new and existing customers.
• Raised defects and performed tracking using RALLY and reported to developers and test manager.
• Involved in updating and execution of Test Cases according to the requirements.
• Used Data Loader for data management in force.com platform.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Involved with Salesforce.com Premier Support and handled the support cases with the help salesforce.com support.

Environment: Saleforce.com platform, Data Loader, Import Wizard, File Maker Pro, Apex, Apex API, Visualforce Pages, Visual Flows, Data Migration, Dynamic Document Packages.

Salesforce Administrator/Developer

Confidential, Atlanta, GA

Responsibilities:

• Created, gathered and documented the business needs of various clients and stakeholders through various requirements gathering techniques.
• Created various scripts/guides for the developers to build the application over Salesforce.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and maintained matrices for various user roles, security, profiles, workflows, approval processes, and validation rules.
• Executed user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with end-users & clients.
• Developed, documented, and executed test plans to assess the integrity and accuracy of business processes, module functionality setups and modifications, enhancements, customizations, and patches.
• Designed customizations and configurations of SFDC objects, custom data fields, reports and dashboards, knowledge articles according to the client/vendor needs.
• Imported excel based customer information records in to Accounts, Contacts and Cases using Data Loader and Import Wizard.
• Worked extensively in Knowledge Management within Salesforce to import enormous amounts of knowledge contents & materials.
• Assisted the PM in capturing and reporting project measures to the appropriate stakeholders.
• Managed resources and project timeline using MS project based on Statement of Work.
• Created custom Reports & Dashboards for Manager/Agent/Administrator's home page to reflect their target quota and team's performance against standards.

Environment: Saleforce.com platform, Data Loader, HTML, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandboxes (Developer sandbox, Configuration only, Full sandbox), Blueprint, HPQC, PTC integrity (MKS DIET), Confluence, SharePoint, MS Visio.

SalesforceAdministrator

Confidential

Responsibilities:

• Gathered requirements and developing client-specific solutions by understanding customer’s business and technical environment.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Reports and Dashboards.
• Created different workflow rules and Approvals, Email Templates to run the Territory Assignment rules.
• Designed and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE.
• Used SOQL and SOSL for various data fetching and manipulation needs of the application using platform database objects.
• Developed design document for data loader-based integration.
• Designed, developed and deployed Apex Classes, Triggers, and packages for various functional needs in the application.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Designed the Custom Visual Force pages for Lead conversion, merging duplicates.
• Created email templates and inbound emails using Visual force for the clients and customers.
• Integrated Salesforce.com with SAP using Informatica.
• Integrated with external system using Web Services Callouts for cleansing the Address and save the data in the pages of salesforce.com.
• Integrated the SOAP and REST based Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Prepared test plan and test case documents for Visibility application.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.
• Developed and configured various Reports for different user profiles based on the need in the organization
• Used the Force.com IDE for testing and migrated the code to the deployment instance after testing.

Environment: Force.com Platform, Force.com IDE, Informatica, SAP, Standard Objects, Custom Objects, Custom Fields, Lookup Relationship, Master-Detail Relationship, List Views, Sharing Rules, Profiles, Users, Public Groups, Permission Sets, SOQL, SOSL, Record Types, SOAP, REST, Page Layouts, Validation Rules, Reports, Dashboards, Apex Data Loader, Workflows and Approval process, data loader.

Java Developer

Confidential

Responsibilities:

• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application
• Created use case diagrams, class diagrams, sequence diagrams, deployment diagrams
• Involved in the configuration, development, and deployment of EJBs, JSPs, and Servlets
• The application is based on MVC-II Architecture using Apache Struts framework. Worked with 3-Tier Architecture which includes the presentation layer, Business logic layer and the database
• Developed database access using JDBC
• Wrote a data access component to perform DML operations using JDBC
• Developed Java Beans to represent the model classes and mapped them to the tables
• Designed Session Beans for implementing business logic
• Participated in Form validation using the Struts validation framework
• Involved in all phases - Unit, Integration, System - of testing (POJO), Servlet, JDBC, HTML, JavaScript, XML, Web Services, JUnit, Oracle9i, UML, Eclipse, Windows XP.