SUMMARY:

• Sr. Siebel developer with over 11 plus years of diverse experience in Analysis, Design, application development and Upgrade
• Excellent knowledge on Siebel 7.5.x, Siebel 7.8, Siebel 8.0.x and Siebel Call Center, Siebel ePharma, Siebel eCommunication and Siebel PRM applications
• Worked as Technical Lead, Business Analyst, Sr. Siebel Developer and Siebel Administrator in various engagements
• Worked extensively as a Techno - Functional consultant in providing CRM solution with excellent business domain experience in Telecom, Pharma, Media and Satellite Communication
• Extensive experience in Siebel Development using Siebel Tools, Integration, Configuration, Scripting, Workflows & extensive customization of Siebel applications
• Expertise in Siebel EAI - Custom Web Services, Integration Objects, VBC, EBC, Data Maps, HTTP, File Transports, Siebel XML Converters, SOAPUI, symbolic URLs
• Completed 7 end to end Software Development Lifecycles (SDLC)
• Hands-on experience in Siebel Open UI
• Hands-on Experience in customizing PM/PR files
• Worked on Siebel Performance tuning and Siebel Upgrades
• Sound knowledge of Web Technologies like HTML 5, JavaScript, jQuery, CSS
• Vast experience in Requirement gathering, Analysis and Design with business teams, Present POC before implementing in Dev
• Have worked on preparing Technical Design Documents (HLD and LLD).
• Worked on various project implementations in Agile Scrum methodology
• Experience implementing Oracle Config and scripting review comments
• Extensively involved in resolving the issues found during Unit Testing, System Integration Testing and UAT
• Strong understanding of Object oriented programming concepts
• Expert in Oracle SQL

TECHNICAL SKILLS:

Siebel Tools: Configuration, Scripting, Workflow, Assignment Manager EAI, (HTTP, Web Services), VBC, EBC, SOAP, Open UI

Applications: Siebel Call Centre, Siebel CX Partner Portal, Siebel Partner Manager, Siebel eCommunication, Siebel ePharma, Siebel Life Sciences

Versions: Siebel 8.1/8.0/7.8. X/7.7/7.5

Programming: HTML 5, Java script, CSS3, SQL, jQuery

Integration Technologies: XML, Web Services, Oracle SOA Suite, HTTP Transports, DTE

Database: Oracle 9i, Oracle 11g, Oracle 12c, SQL/PLSQL

Tools: Toad, SQL Developer, SOAP UI, Jira, HP Quality Centre, Rally

Industry/Verticals: Telecom (Vodafone, Expresso, Confidential ), Pharma ( Confidential, Glaxo SmithKline),Satellite Communication (Dish Network)

PROFESSIONAL EXPERIENCE:

SENIOR SIEBEL DEVELOPER

Confidential, Co

Responsibilities:

• Gather business requirements from various departments involving retailer and distributors services, design (HLD and LLD) and develop the application as per the requirements
• Present the analysis(POC) of the requirements for approval from business teams
• Perform unit testing, peer review and migration of the code to Test and Production
• Work on fixing issues identified in TQA and UAT phase
• Prod defect fixing and providing solution/response to customer’s inquiries
• Involved in Siebel Configuration, scripting, Workflows, business services, EBC, VBC, EAI and Web services
• Perform Open UI changes using PM/PR
• Work on jQuery, HTML, JavaScript and CSS3
• Currently working on POC of Siebel upgrade for IP 17

TECHNICAL LEAD

Confidential

Responsibilities:

• Gather business requirements from different business teams
• Translating the requirements into technical solutions and guiding team in developing the code
• Working on Siebel Configuration, Scripting and workflows
• Configured Inbound and Outbound Web Services
• Creating VBC & EBC and Data Maps to implement BRs
• Implemented email response functionality in Siebel
• Design and develop Integrations with downstream systems and Siebel application
• Unit Testing of end to end integration developed
• Involved in Code reviews and Application performance tuning.
• Creating Business services and runtime events
• Bug fixing in SIT & UAT environments
• Task allocation to the team and ensuring delivery on time
• Status Reporting and Daily call with Client
• Helping team in technical issues/Challenges to complete the tasks
• Participating in design discussion and review
• Worked on implementing Siebel upgrade (Using IRM) and enabling Open UI
• Handling and guiding technical team for Open UI
• Task allocation and successful execution

TECHNICAL LEAD

Confidential

Responsibilities:

• Implementation of PIDs in Dev
• Handling New CRs - implementation and deployment in ETG Ghana support
• Handling production bugs/issues- P1, P2 tickets
• Preparing IA & effort estimation for the CR
• CR status tracking &SLA adherence for bugs
• Responsible for development for EGC and ESN
• Successful E2E integration on Oracle stack (with AIA and BRM)
• Configured Inbound and Outbound Web Services, Integration Objects, External Integration Objects and XSD Generation
• Worked on EAI specific business services like EAI XML Converter, EAI HTTP Transport, EAI Siebel Adapter and EAI Siebel Data mapper, DVM, Run Time Events
• Worked on VBC and EBC
• Prepared HLD, LLD for the design
• Worked on Product Configuration (Product Sync, Bundling and constraints)

TEAM LEAD

Confidential

Responsibilities:

• Lead the Failed Order team consisting of 15 resources
• Worked on Siebel 7.5, configuring and writing scripts
• Technical analysis of issues and prepare RCA document for failed orders
• Worked on prod issues and deploy changes to prod.
• Discussions with development team for fixing issues
• Analyzing Siebel integration issues with middleware and end systems.
• Worked on performance tuning
• Interaction with client on progress of Failed Orders and setting future goals
• Assignment of work to the team and taking daily status report.
• Conducting daily call with Client and Onshore Senior Management on Status.
• Prior to lead role, handled escalations and P1, P2 issues.
• PBIs/ Test Director managing and monitoring
• Report generation for client and management

SR. SOFTWARE DEVELOPER

Confidential

Responsibilities:

• Application Development including configuration, scripting and workflows.
• Documentation (Preparing Detail Design Documents and Component Test Plans documents)
• Customize Siebel Database tables to include extension columns to map new fields
• Establish joins between tables and creating links between business components
• Created Static, Dynamic, Hierarchical and Constrained Pick list
• Worked on Applet, view, screens, Applet Toggle, Drilldowns and BC User properties.
• Establishing Multi Value Links, Multi value Fields and creating Multi value Group Applet.
• Involved in adding business logic into the applications like search specifications, calculated fields.
• Wrote Server Scripts as well as Browser Scripts as per business needs.
• Used Siebel scripting solutions for the non-configurable Issues and functionalities.
• Involved in UAT Defect Fixing phase.
• Involved in Testing and tracking the status of the defects.
• Created and Configured Service Request based Workflow Process.
• Tested the created Workflow Process
• Owner of the Detail Design (DD) and Technical Design (TD) Documentation task
• Lead the 8-member team during system testing and test script preparation

SOFTWARE DEVELOPER

Confidential

Responsibilities:

• Configuring Static, Dynamic and Hierarchical Picklist.
• Customized the Drilldown and MVGs.
• Configuration of BC, BO, applets, views, screens, creation of join and join specification, links and multi value link to implement the business requirements using Siebel Tools
• Used Siebel tools to design screens, Views and Applets
• Implemented Config, scripting, Run-time events, Personalization and User Properties
• Enhanced Siebel functionalities using Siebel scripting, performed data validation and worked on runtime events
• Involved in Defect Fixing phase
• Involved in writing test cases and manual testing.
• Involved in Unit, Configuration and Functionality testing.
• Involved in Testing and tracking the status of the defects.