SUMMARY:

• 7 years of IT experience in application design, customization, development, support which includes ample experience in SalesForce.com.
• Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, development, Testing and Deployment.
• Experienced in developing Visual Force Pages, Visual force, Custom Components, Custom Controllers, and Controller Extensions.
• Experienced in creating Custom Reports, Dashboards, Batch Jobs, Queues, and Assignment Rules. Created Apex test coverage classes for some email services, Lightning User Interface and Process Builder.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for SalesForce.com implementations.
• Experience in using SOAP and REST based web services and Integrating Salesforce.com with internal/external applications.
• Experienced in Deployment using Change Sets and ANT Migration Tool.
• Experience in Salesforce Lightning creating apps.
• Configured and maintained user Security Permissions incompliance with organizational needs.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Quick to adapt to new applications/environments and always willing to learn new things.
• Good knowledge to write SOQL & SOSL queries using Force.com Explorer.
• Good knowledge in designing Custom Reports, Report Folders, Analytic Snapshots, Record Types and Dashboards.
• Experience with using SOAP web services for communicating with external systems and REST API for communicating with internal PHP system.
• Experience in Developing Lightning Components using Lighting Design system.
• Experience with working on Salesforce modules i.e. Sales, Service Cloud and Marketing Cloud.
• Good Knowledge on relational databases, database structures and design, systems design, data management and data warehouse.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules.
• Analyzed current strategies, recommended for improved the efficiency, coordinated and implemented the enhancements in Agile/Scrum mode.
• Familiarity with security standards such as TLS, SSL, SSO and data encryption.
• Experienced in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience in web technologies including HTML, XML, CSS and JavaScript.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes, Page layouts, search layout.
• Knowledge on Lightning module like Lightning Component Framework and involved in building lightning component using Aura Framework.
• Experience in developing, maintaining and performing processes to continuously monitor data quality and integrity in platform applications.
• Coordinated story grooming sessions for planned sprint commitments to ensure balanced workload for product development in every sprint.

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Experience in writing SOQL and SOSL statements within custom controllers, extensions and triggers.
• Worked on Configuring data model, creating necessary objects, data validations, Process Flows etc.
• Good knowledge in building lightning components by using aura framework.
• Implemented Batch and Scheduled Classes as part of the Business Requirement.
• Migrated data using Apex Data - loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Developed dynamic Salesforce.com Visualforce pages using Apex page functions and actions, designing them using HTML, CSS, and JavaScript.
• Designed and developed interactive static HTML screens as screen level prototype, JavaScript for client side validation and used Cascading Style Sheet (CSS).
• Created browser-based UI using HTML, JavaScript, AJAX components
• Created a Complete File Upload utility in Lightning, Apex Classes and SOQL so that users can attach files in the form and upload them to Salesforce case record.
• Experience in testing with various Salesforce.com standard objects like Reports and Dashboards, Leads, Accounts, Contacts, and Opportunities along with Campaigns
• Developed Custom logic on Force.com using Apex Classes, Apex Triggers and Visualforce pages.
• Developed Reports and Dashboards according of the business requirements and customized the existing Reports as per the Change Requests.
• Created and given permissions to applications, objects, Apex Code, IP Access, Login hours, Tabs, Customization permissions based on profiles.
• Experience in formatting and migrating user data into LE, Implemented Salesforce Lightning Components for small set of users within the organization.
• Created and maintained metrics reports on marketing and sales activities, effectiveness, and business impact.
• Experience in parsing JSON responses provided by third-party systems connected via REST inside Apex classes.
• Used SOQL and SOSL queries and DML operations for data manipulation by considering Governor Limits.
• Worked on converting Salesforce classic VF pages in to lightning using Lightning components.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Visual Force,SalesForce.com Data Loader, Security Controls, HTML, XML, CSS, SOAP, REST, Java Script, Sandbox, Dashboards, Analytical Snapshot and Data Migration.

Confidential, Los Angeles, CA

Salesforce Developer

Responsibilities:

• Involved in Business requirement meetings to gather information about the project, analyze the business requirements, provide suggestions and explain Salesforce features to the business users.
• Designed and build unique, internal and external customer-based solutions for extending the value of ourSalesforceapplication Using Apex, Visualforce and Force.com IDE.
• Integrated Salesforce with external master detail using REST and SOAP API's.
• Worked on Email-To-Case settings so that the emails can be created as Service Requests automatically and assigned to the associated internal user.
• Created a SAML identity provider and gather information about how they will connect to Salesforce.
• Maintained security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, field level security and list view rights.
• Writing Apex Test classes to achieve above 90% code coverage for testing apex methods.
• Creation of Junction Objects, roll-up summary fields, cross object formulas, validation rules, dependent picklists and complex page layouts.
• Developed reports and dashboards using Salesforce Reporting Feature and assigned the permission to the Custom report folders based on the roles.
• Integrated Angular.js framework controls to support HTML5 Controls.
• Developed Objects, Fields, Validation rules, Triggers, Approval processes, and custom code in various systems to address and improve new and existing business needs.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Exposure to Salesforce1 and Lighting components, Experience on the Salesforce App Cloud in designing the enterprise apps with the new Lightning Experience which combines the new Lightning App Builder and Lightning Components.
• Performed detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.

Environment: Saleforce.com platform, Force.com Ide, Apex, Visual Force (Pages, Component & Controllers), Apex Web Services & Callouts, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST.

Confidential, CA

Salesforce Developer

Responsibilities:

• Responsible for integration and development project plans and designs for various releases like SIT, BAT, UAT and production Sandbox (environment).
• Analysed the business requirements and converted them into detailed technical requirements for better understanding purpose.
• Created different Workflow rules(outbound API messages, email alerts, update fields) and Approvals for various campaign processes and designed HTML Email templates for auto response to customers and created approval page layouts and tested using sandbox.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visual force Pages to suit to the needs of the application.
• Developed Validation rules on various objects. Also, created Assignment Rules on Lead object to assign the Leads automatically to various groups of users.
• Created Test Classes to obtain the code coverage for pushing the code from Sandbox to Production environment.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects to read, extract and load data from CSV files.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Knowledge on creating Visualforce Dashboards, sharing rules, Roles, Role Hierarchies and also implemented Object Level Field Security to manage critical information on user profiles.
• Used the Sandbox for Testing and migrated the code to the deployment instance after testing.
• Designed and deployed Custom Tabs, Validation Rules, Approval Processes and Auto-Response Rules for automating business logic.
• Worked in opportunity management and lead management areas with the client requirements.
• Implemented Apex Triggers for top-level standard objects such as Contacts, Accounts and custom objects.
• Developed Visual Force Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Assist developers in Apex classes, Visual Force pages, Workflow Rules, Validation Rules, Triggers and configurations

Environment: Salesforce.com Enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Batch apex, Visual-force, Dashboards, Reports, Workflows, Web services, ETL tool, SOQL, HTML, WSDL, SAML 2.0, XML, REST.

Confidential

Systems Analyst

Responsibilities:

• Involved in all phases of software development life cycle (SDLC) in AGILE framework.
• Responsible for configuring and troubleshooting network issues, subnet, routing issues.
• Facilitated the meetings with Business users/ Portfolio Managers/Risk Analyst and Development team to conduct thorough Financial Requirements Analysis, Data analysis, produce User stories, Gap analysis for Enterprise Data Warehouse.
• Prepared technical design documents including sequence diagrams, flow charts, class diagrams and etc.
• Developed user interface using JSP, JavaScript, CSS and HTML5.
• Facilitate Interface Mapping, Design sessions and ensure traceability is maintained between FDD, SDD and test cases.
• Responsible for Grooming, Sprint Planning and Tracking work progress through sprint & team velocity reports in JIRA.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Worked with a team of mobile application developers to create UI with substantive use of bootstrap.
• Facilitate User stories, backlogs, Release sprint planning, daily stand-ups, Task Management etc.
• Communicate status, issues and risks to project stakeholders and manage the project risks/issues using Dashboards, scheduled/Ad-hoc reports in JIRA.
• Involved in Call handling, Monitoring processes and CRS work force management processes.
• Overseeing coding, testing, customized delivery of integrated IVR self-service voice applications.
• Made sure that 100% compliancewas maintained by Quality Assurance Organizationduring the implementation of new operation procedures.
• Performed Data mapping, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database.
• Assisted in developing a comprehensive work plan detailing the steps, timeline and feasibility for future initiatives.
• Designed and developed project templates based on AGILE Methodology.
• Assisted in creating post implementation and documents such as the Help desk support and user manuals.

Environment: MS Office Suite, MS Visio, Paint, SQL, Web Services, Siebel CRM Field Services, OBIEE, In-house Ticketing System, Web services, Visual Force,SalesForce.com Data Loader, HTML, XML, CSS, SOAP, REST, Java Script.