PROFESSIONAL SUMMARY:

• Around 5 years of experience wif Salesforce.com CRM platform as Administrator, Developer and BA.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement web - based and portals based object oriented enterprise applications.
• Experience in Development, Administration, Configuration, Implementation, Lightning, and support experience wif Salesforce.com CRM platform.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Marketing Cloud, Chatter, Call Center & App-exchange Applications.
• Extensive experience in SFDC Development using Apex Classes and Triggers, Visualforce, Force.com IDE, SOQL and SOSL.
• Experience in SFDC Administrative tasks like Creating Profiles, Roles, Users, Page Layouts, Email services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.
• Hands on Experience in implementation and customization of Salesforce.com using Custom applications, Custom Tabs, Custom objects, Custom fields, Pick-lists, Master-Detail relationships, Lookup relationships.
• Having hands on experience in Lightning interface, Aura Framework.
• Extensive experience in data migration and integration using Data Loader.
• In-depth experience in CRM business process like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.
• Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships and Junction objects.
• Experience in integrating Salesforce wif ERP applications like SAP using Informatics-on-Demand.
• Extensive experience in designing Custom Formula Fields, Field dependencies, Validation rules, Work Flows, and Approval Process for automated alerts, Field Updates and Email generation according to application requirements.
• Proficient in Salesforce platform tools like Validation Rules, Workflow Rules and actions, Escalation Rules, Assignment Rules, Approval Processes, Setting Advanced Security Model, Security Settings and controls, Creating Profiles, Roles, Email Services, designing and creating complex relationships, Page Layouts.
• Experience in migrating data from legacy systems to Salesforce using Apex Data Loader.
• Hands on experience wif Apex Language, Apex Triggers, Apex Class, Apex Test Methods, Apex Web Service, Visualforce Page, Visualforce Components & Controllers.
• Configured and maintained user security permission in compliance wif organizational needs.
• Experienced in creating Custom Reports, Analytic snapshot, Reporting snapshot and generating email based on requirements.
• Expertise in working wif Sandbox, Force.com, SOQL, and SOSL production environments.
• Experience in migrating data from various systems into force CRM using Data ETL tools - Informatica on Demand.
• Experience in Database Design, writing stored procedures, functions, triggers, DDL, DML SQL queries.
• Experience wif IDE tools My Eclipse, Intellij IDEA, GitHub, JBuilder and Eclipse IDE Plug-in.
• Experience in writing SQL and PL/SQL programming wif DB2, Oracle and MS-SQL, My SQL Server.
• Hands on experience in combining custom and standard components wif the help of Salesforce lighting.
• Knowledge in designing and upholding Page Layouts, Record Types and constituting Permission based on the necessities of organization hierarchy.
• Experience on tools like Workbench and Data Loader.
• Experienced in web technologies like HTML, XML, CSS, JSP, WSDL, Java Script and SOAP.
• Experience using web services REST API, SOAP API.
• Analyzed Sales, Marketing & Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Worked as Developer and as well as a Business Analyst for full-cycle projects, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients.
• Extensive knowledge of principles of Agile, Scrum and Waterfall methodologies.
• Excellent team player, self-motivated, quick learner wif excellent communication skills and troubleshooting capabilities.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Lightning Experience, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, Visual force Pages/ Components, S-Controls, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading

Salesforce tools: Eclipse, Force.com Eclipse IDE Plug-in, Migration tool, Web Services API, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), and Sand box testing, App Exchange, Apptus, DocuSign.

CRM Packages: Salesforce.com, Oracle CRM

Languages: Apex, Visualforce, Java, J2EE, JSP, SQL.

Web Technologies: HTML, XML, CSS, Bootstrap, REST, SOAP.

Packages: MS Office, MS Excel, MS Visio.

ETL Tools: Informatica, Jitterbit, Data loader.

Scripting Languages: Java Script, JQuery and JSON.

Databases: MS SQL Server, My SQL, Oracle10g/9i, MS Access.

WORK EXPERIENCE:

Confidential, New York City, NY

Salesforce Administrator / Developer

Responsibilities:

• Experience using Salesforce CRM products to develop client or business needs.
• Experience Working on agile environment.
• Strong Requirements gathering experience using JAD Sessions & grooming sessions, Conducting User Interviews, and preparing functional documents like Use Cases, Software Requirements Specifications (SRS).
• Experience creating custom objects and integrating existing desktop and web apps wif legacy mainframe systems.
• Work closely wif stake-holders, outside vendors, cross impacted departments to build out a newscheduling tool.
• Analyze, develop and maintain technical documents e.g. Proof of Concept (POC), Definition of Done (DOD), Definition of Ready (DOR), Acceptance Criteria (AC), Project Roadmap, Data File, Conceptual Design Documents (CDD), Epics, and User Stories while leveraging JIRA, Confluence and MS Products.
• Comfortable interfacing wif both technical and non-technical audiences. Adapt at performingSalesforceAdministrator tasks in Lightning or Classic UI such as, but not limited to configuring: Profiles, Users, Permission Sets, Security Settings, Custom Fields, Objects, Apps, Formulas, Components, Reports, Dashboards, Change Sets, and Data Import / Export.
• Set up visibility securities like roles, profiles, field level securities. Set up person accounts in sandbox.
• Experience integrating different applications into Salesforce
• Hands-on experience on service console, sales console and financial service cloud.
• Managed Off-Shore teams and tracked the process.
• Involved in gathering business and technical requirements for the applications and build the application right from the scratch.
• Created custom page layout wif custom fields and buttons based on the business logic.
• Designed and developed POC’s on Lightning and visualforce pages based on the customer requirements.
• Integrated Salesforce wif various legacy systems using the force.com SOAP and REST based web services API.
• Worked on POC’s to meet the organization needs.
• Worked on Salesforce events and workspace API's.
• Involved in Salesforce application setup activities and customized the apps to match the functional needs of the organization
• Built Entitlements through our internal application to gives access for the applications and integrated into Salesforce and mapped through the permission set.
• Developed Apex classes and extensions to add required functionality to Visual force pages.
• Wrote Apex triggers to implement business logic which sends email to the clients and prospects.
• Designed and deployed custom objects, custom tabs, validation rules and Auto response rules.
• Created several workflows and approval process needed in different stages of actual quote processing.
• Worked on SFDC standard Objects like Accounts, Contacts, Cases Leads and Campaigns etc.
• Developed email template which pulls all the data from client or prospect records.
• Worked on tools like Workbench and Data loader.
• Experience on working wif Single sign on using SAML and canvas applications.
• Used ANT Tool, Stash and change sets to migrate from Dev to QA.
• Developed custom UI's using HTML, CSS, JavaScript and visualforce components.
• Developed Call Center application using CTI adapters and Mobile applications.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members.
• Organized meetings wif stake holders to provide information on progress and critical milestones of the project.

Environment: s: Salesforce.com, Apex, Web Services, SOQL, SOSL, Force.com IDE, Visualforce pages, Lightning pages, Aura frame work, Security controls, App Exchange, Email services, HTML, CSS, JavaScript, SAML 2.0 SSO, Canvas.

Confidential, Jersey City, NJ

Salesforce Lightning Developer/ Administrator

Responsibilities:

• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Understanding of Field Service specific processes and experience understanding client’s needs, engineering business processesand articulating solutions.
• Hands on understanding and experience wif implementing Salesforce Field Service Lightning product, FSL Mobile, or a like Field Service product.
• Working wif field service lightning for the live chat agent and for service call outs.
• Implemented field service lightning for work orders from any cases
• Retrieved some data and its functionality from Third-Party API's and displayed wifin the lightning component.
• Created Visualforce Pages to override the standard functionality of Edit and Delete buttons.
• Customized profiles and implemented Object and field level security to hide / restrict data access.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API's and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Tested apps by appending multiple components to a Lightning Application theirby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experience using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements wifin Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Worked closely wif the Software Implementation Technical Architect to ensure the solution is technically feasibility and to identify areas to reduce implementation efforts.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along wif page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.
• Involved in daily standup meetings, Scrum. dis resulted to bring good solution to the business requirement.

Environment: Salesforce.com Platform, Force.com, Force.com Eclipse IDE, Field Service Lightning Experience, Lightning Components, Service cloud, Apex classes and Controllers, HTML, CSS,JSP,XML, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST.

Confidential, Wilmington, DE

Salesforce Administrator

Responsibilities:

• Implemented the Salesforce.com application using Agile, Scrum methodology that involves the iterative development methodology.
• Interacted wif various business user groups for gathering the requirements for Salesforce.com implementation and documented the Business and Software Requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, Sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional need me.e. Sweep & Match, Custom Member Search, and Data Synchronization by web services integration.
• Created various Standard and Custom Reports / Dashboards (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce.com as a sales tool and configured various Reports and for different user profiles.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
• Single-Sign on (SSO) integration - Implement Single-Sign on (SSO) for browser based logins to Sales force.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data from the external system into salesforce.com using Apex Data Loader.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Salesforce.com platform, Force.com Sites, Apex, Assignment Rules, Escalation Rules, Sandbox Environment, Validation Rules, Custom Reports, Workflow & Approvals, Dashboards, Custom Objects, Custom Tabs, Creating Packages, Sandbox data loading, and Apex Data Loader.

Confidential

Salesforce Administrator/Business Analyst

Responsibilities:

• Involved in interactions wif Subject Matter Expert (SME's), Project Manager, Developers, and the end-users in multiple JAD sessions for identifying requirements for improving the current loan process.
• Worked extensively wif the users and wif different levels of management to gather business requirements.
• Demonstrated excellent technical writing skills by developing Business Requirements
• Created Business Requirement Document (BRD) and Functional Specification Document (FSD)
• Used SDLC methodology for business requirements, business process design.
• Designed Use Cases and worked on activity and sequence diagrams to analyze requirements.
• Maintained and monitored project progress and status through MS Project.
• Created requirements analysis and facilitated design phase artifacts using MS Visio.
• Used SQL to analyze and validate business requirements.
• Involved in gathering business and technical requirements for leasing quote automation and build the application right from the scratch to deploy it to production.
• Created custom page layout wif custom fields and buttons based on the business logic.
• Designed and developed visualforce pages based on the customer requirements.
• Built Visualforce Leasing calculator to calculate the monthly payments based on the total amount financed and residual value.
• Developed Apex classes and extensions to add required functionality to Visual force pages.
• Wrote Apex triggers to implement business logic which sends email to the vendor banks for credit checks and Quote processing.
• Designed and deployed custom objects, custom tabs, validation rules and Auto response rules for automating various steps in leasing.
• Created several workflows and approval process needed in different stages of actual quote processing.
• Worked on SFDC standard Objects like Accounts, Contacts, Cases Leads and Campaigns etc.
• Developed email template which pulls all the data from customer record.
• Worked on tools like Workbench and Data loader.
• Resolved issues connected to Call Centers, usage of CTI adapters and Mobile applications.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Created user groups and configured workflows and assignment rules to enable proper routing of leads to the marketing members.
• Organized meetings wif stake holders to provide information on progress and critical milestones of the project.
• Closely worked wif other SFDC Admins and Business Analysts in the Org. involved in integration and merging two Salesforce instances. Sales & service Cloud Migrations.
• Worked on Salesforce Live Chat integration. The chat feature enhances the sales process by helping customers during their shopping and helps business to know wat customers are looking for.
• Involved in Webinars, sales person how to use the application.

Environment: Salesforc.com platform, Apex Language, Visualforce(Pages, Component & Controllers), Salesforce.com Data loader, Workflow & Approvals, Reports, Service Cloud, Custom Object, Custom Tabs, Email services, HTML, Sandbox, Eclipse, Informatica, ANT migration tool, Eloqua, and windows.